LaserShip
reviews and complaints

I have amazon prime so I can get my packages early bt every time I am getting a package delivered by laser ship i never get it I was suppose to receive my package 2 days ago n all they ever say is delivery attempted. I've even had to let them send back my packages in the past because of so many attempts of delivery as they claim. Once they left my package at my front door n it was stolen. They are the worst I wish amazon would stop using laser ship so disappointed with this company

I have had multiple bad expierences with this company and today was the worst. Why Lasership hires incompetent drivers is beyond me. I live in an apartment complex and my package was left OUTSIDE. They couldnt bother taking an elevator one flight up and knocking on my door. Absolutely lazy drivers at Lasership. Do NOT bother using this company, terrible service.

Yes We just had a problem with one of your drivers. First he threw my package up on the front porch and second he ran a foot off my driveway backing out into my freshly planted yard and left huge muddy ruts which i now have to fix. I'm hoping you can look up by my address who this driver was and fix this issue so it don't happen again to someone else if you need my address or any other info please contact me via email.

Terrible company by any measure. I received a coupon for Green Chef from a friend and decided to give it a try. This is a company that ships perishable food through the mail and apparently LaserShip fulfills their deliveries at least in my area. In any case, the package was supposed to be delivered on Monday but it never arrived. I was in and out of my apartment all day, never saw it. Finally, I decide to go online and check the tracking number. To my surprise, they had the audacity to claim that my package was delivered that day at 11:59 PM. I was awake and home at that precise moment and can assure you, dear readers, that there was NO DELIVERY. Honestly, the fact that they lied in this manner bothers me more than anything else.

So then what happens? Well, they leave it the next day. This is perishable food on ice and they carelessly left it outside my building in sweltering heat. The food is almost certainly spoiled (it contained meat) that was supposed to be delivered to my door. That level of carelessness for other people's property astounds me. If they're too lazy to walk inside and knock on my door then don't start a delivery company.

In any case, this is a terrible company in my experience. They are shady, careless, liars and ruined my package. Avoid at all costs.

Driver threw package to ground next to garage for anyone driving or walking by to steal. No doorbell was rung; luckily I have video cameras and received alert of delivery at 8pm. Usually packages are left on porch but not tonight. Ordered from Aeropostale wine glasses on final sale and so glad they weren't broken. Red sticker says fragile on box but Lasership doesn't care. Wish retailer would use different courier...

We live in a small residential court and this morning the LaserShip driver came flying into our neighborhood at about 50 MPH (limit is 20) and wheeled around the turn and gunned it up to the house where they were delivering.
I went out into the road to try and stop the driver on the return out of the neighborhood and she slightly slowed down to avoid hitting me but otherwise soon as she got passed me gunned it again and took off. We have many kids in the neighborhood and this driver was extremely dangerous. Fortunately nobody was out this morning playing in the street as they often do. Not only was she dangerous in her driving but extremely rude by not stopping to talk to a resident of the neighborhood to hear what they were concerned about. Horrible horrible!

Hi, my name is OSWALDO REYES and on 05/28/2019 . I was expecting a package from Amazon. This package contained a very important item.
Tracking number: LX39442636
Order Date: 05/27/2019
Order number:[protected]
This package was marked delivered. Left on porch or in front of door. This package was never delivered. There were 3 adults in the home the entire day waiting for the delivery. It never happened.
AMAZON was immediately notified. A complaint was filed and Amazon had to reimburse me for the money spent on package. Package was reported lost or stolen. I am also filing a complaint with the Better Business Bureau. We are in the process of researching all our legal options against Lasership Delivery. After 17 years of being a loyal customer with Amazon and a Prime member of Amazon. I had no other recourse but to close my account with them and cancel my Prime Membership due to the fact that they continue to use this company.

I had to call Bath and Bodyworks and complain and using this company. I had an order ship out using this carrier to deliver my package. I used my tracking information to track my package and it never showed up to my house. I call Bath and Bodyworks and they stated they would replace my order. They also gave me a number to call LaserShip to inquire about my original package. I'm annoyed because who ever it was l spoke to didn't act as though she cared about my complaint, however she did say they would contact the driver to see what happened to my package. I was told I would receive a email about an update on my complaint. A couple of days later I got an generic message that told basically that the order showed delivered and they basically ain't doing [censored], contact the original dealer. The gag is I have the tracking history which showed there was a problem with my address, not to mention I have cameras on my door and no one ever came to my house, my daughter was home all day also. There is no way in hell Bath and Bodyworks should ever use them again..Periodt. That company hires a bunch of thieves.

On two separate occasion my packages was stated that it was undeliverable when they did not make an attempt to deliver it. I live in an apartment building all they had to do is go upstairs to the apartment to deliver the package which day did not then when they did deliver it the first one they left it at the door without me being notified or knocking on the door and the second delivery they left package at someone else's door without knowledge of it being there ..This is a careless way to do business you need to check up on the employees that are delivering these packages for you and train them in better customer service and make sure they are delivering them. This is not how you do business. I'm going to let Amazon know about this because they shouldn't have no partnership with you.

Good morning lasership this is unacceptable you should be a shame of yourself. This is the second time lasership try to delivery my package after hours after I spoke with a customer service representative yesterday asking if you can let them know can they delivery my package before 6pm. Lasership is horrible they need to do better, where is my package.

Hello my name is wyketa willis and I was inquiring about my order tracking number is 1ls720807010237.. And i've been trying to get my package for a day and half. Its been saying it's in exception. And that's unacceptable and unprofessional. It feels like i'm going to have to get my lawyers involved and also councilman allen and the mayor ms bowser.

Have read the other complaints. So now I know they most likely stole my package. They claimed to have delivered a package to my office at 7:53 pm when the building closes at 7 pm and there was no one to receive it at the mailroom where they say it was delivered. They said they would investigate and gave me a "case number" . After a day and a half they emailed me and proceeded to just tell me they checked and the package is listed at delivered so that's it and I'll have to contact Amazon. I work at a law firm so what if this were legal papers? I responded asking for the name of the person who signed for it and never got a response. These people suck big time!

I'm filing this complaint about Lasership delivery service. Today 2/4/2019 I received a notice a package was delivered to my residence at around 1:45pm. I was and still am at my residence and have not received anything from your company.
I notified Amazon and they told me to wait 24 hrs to request an investigation. I will request a refund from them if I don't get it tomorrow by 2pm.
This has happened in the past and I'm fed up with the negligence of this transaction.

We have been calling for 3 days to come pick up a misdel pkg and what we believe is the delivery board the driver uses to del the pkgs. It is impossible to get a human on the phone. So we have sent 2 emails and no response for either one. Not sure what more we can do at this point to get the pkg and the board out of our hands.
PLEASE SEND ONE OF OUR DRIVERS TO PICK UP THE ITEMS AT : UPS, 1785 FRONT ST, YORKTOWN HEIGHTS NY 10598 .. thank you

While I was on video call with my spouse I observed approximately 15-20 abandoned unopened mail packages laying on the ground on the street. Location cross of Pearl Street and Hanover Square New York, NY . Time around 5:40 pm. While wondering what is going on I was standing next to it and pointing phone camera toward packages. I was discussing with my spouse(via video call) what could happen here and should I make any actions for best resolution of this situation(contact police or contact mailing service etc). Suddenly out of nowhere lady in Lasership vest ran into me and unceremoniously grabbed my phone. She refused to give me my phone back and started threatening me. It took a lot of effort for me to get my phone back. Frustrated I immediately left.

Was supposed to get package today. Home all day.

They never showed up. When I tracked package it said delivery attempted but customer refused. They even listed the time they showed up. nobody refused because nobody showed up to deliver.

These guys are the worst shippers ever.

They don't even attempt a delivery and then lie about it. They should be sued for thievery and incompetence.

I'm getting another item shipped from a more reliable carrier. Walmart should drop these guys immediately.

WORST delivery company I have ever dealt with! My package with Tracking ID LX32012725 was suppose to be delivered on November 21, 2018. On the 21st Receive email that they had tried to deliver the package but we were not home so they didn't want to leave the package unattended. LIE because 3 of us were home all day! 12/1 still no pkg. We have called them multiple times (always at LEAST a 20-30 min hold) each time they say it will be delivered by 2130 that evening or the next day and the driver will call us 10 before arrival.They have NEVER CALLED US! They have both my cell phone and my husbands PLUS details director our house! I reached out to amazon and they helped me reorder the one item I really needed guaranteeing me that they would ship it by a different company...told them I didn't want the item if they would ship it with Lasership. Of course they did anyway and on the day it was to be delivered 11/29 I receive the exact same email saying Lasership tried to deliver but we weren't home! New package Tracking ID LX32367108. They are a scam and we will NEVER SEE the items we ordered! Also sham on amazon for using this carrier after I went to such lengths to explain how terrible my first experience was and they assured me the next packs would be sent by a different carrier! So very frustrating and a waste of precious time I will never get back!

The first and only time I have ever had to use Lasership, my package was "lost" in transit. What a coincidence that my order through Walmart included 4 items, two of which were shipped by FedEx and I had no issue with those. Within the same order, the other two items were shipped by Lasership and they were "lost". I called lasership and spoke with Lagreta, she informed me they never received the package from Walmart, only received the shipping label. I called Walmart to see what happened and Michelle put me on hold and called lasership. Michelle from Walmart told me that lasership told her they did in fact have the package and they just hadn't updated their system yet. So I called lasership back and spoke with Lagreta yet again and was told they had no record of this phone call from Walmart. (recordings should prove otherwise who is telling the truth after I file a claim/suit). All in all, lasership was to quick and eager to make Walmart replace my order as "lost in transit" which pushed back my delivery date. Reviews online show that I am hardly the first person to experience this issue and I wonder how they are still in business. Seems like the packages are being "stolen" rather than "lost" in my honest opinion. Too much of a coincidence that it seems to be an ongoing issue with multiple customers and as I said, my other packages within the same order were just fine and had no issues being sent through FedEx.