La Quinta Inns & Suites review: Shuttle service

Stayed at LaQuinta, 10/31, Park, stay, fly program. Your employees (LaQuinta) are charging different fees for shuttle service, anywhere from $15-35/ person. My initial reservation states to/ from port, free, only reason I booked there, and $15/ person over 2
Get there and it’s only 2 people to port and $20/ person back. Nothing like the ad, your front desk employee, Shirley (wouldn’t give me anymore info about herself, only name tag) was very rude when I questioned the fees. No order while loading the van, people waiting 30 minutes or more were left out on first shuttle by late comers who stood outside.
Don’t know how long it took them to get to port. Return trip, Magic was late docking due to ship congestion, didn’t start disembarking till 8:30, shuttle left without any passengers, to go back to motel. Called and was told 1 1/4 hour wait. Found other transportation back, no refunds, even tho your employees took up the fees, told to contact shuttle service. $300/ night to park and shuttle, ended up costing me another $150. I’m blasting both companies on Facebook and have had many responses. And giving me thanks, they won’t be booking with you.

View 0 more photos