Lane Bryant
reviews and complaints

As a potential customer looking to shop at Lane Bryant, it's important to consider the mixed experiences shared by other customers. While some customers like Marci had positive interactions with the Assistant Manager Theresa, who helped her find a great bra, others like Teri faced issues with credit card discrepancies and poor customer service. Teri's experience highlights the frustration of unexpected fees and unhelpful responses from customer service. It's essential to be cautious and ensure clarity when dealing with Lane Bryant, as experiences vary widely among customers.

I love the fact that I can order from their web site and have it delivered to my local store. And if I need to return an item I ordered from the website I can take it back to the store. I've also purchased an item from a Lane Bryant outlet store and was able to return it to my local store. Of course they have the best big girl fashions, I just wish more of it was natural fibers.

I dont shop LB often, only cus I cant afford to. But anything I have ever purchased always gets compliments. As others have stated, free shipping to a local store is awesome. I live in an apartment complex and don't feel safe having packages on my doorstep.
The only thing I could nit pick at, is some clothing isnt consistent. I purchased a black and gold chevron maxi skirt to die for! Loved it so much I went to my local store to get another color. The one from my local store was made of a different fabric, and while not ugly, just wasn't as nice as my online skirt.

On Thursday October 19,2023 I was in my home attempting to make an order for matching bras and panties on line. Your site set up is very poor. Not user friendly! I kept trying to find hipster nylon, non cotton panties that would match the plunge non cotton bras. The bra photos showed pantie matches but not in the search. After wasting 45 minutes I’ll never get back, I quit. I can find matching bras and panties from other companies much easier.

I’m not really sure how much more information you want.

Aside from dowdy and matronly, they're just not as well made as they once were. Add to that, their career wear is non-existent now. No real blazers, no real career wear at all. Most things are tops and slacks for a very casual office or work from home. Good luck with finding a decent suit. No real slacks. Then there's the clothing silhouettes. Everything is made for one type of body shape: apple. As a result all of their clothes have wide torsos and small arms and legs. The panties even fit weird because they're made for women with narrow hips. I have to say that while Lane Bryant has decided to become very anti-hourglass or pear shape, apple shape and rectangle shape women deserve waaay better than what Lane Bryant is attempting to foist upon them.

I have been shopping Lane Bryant since the early 1990s and have been through multiple company mergers and changes as a result. I still feel that the time period when they were owned by TheLimited was one of their best.

This current time period where they are owned by the same company that owns Catherine's is an epic fail. Fire ALLL of the designers who are churning out these shapeless basic looks with low quality materials and still expecting people to pay top dollar. Most concerning is the complete contrast to their lingerie. Let me get this straight, according to the designers at LB, I'm supposed to be this straight laced school marm UNTIL I whip out the lacy 1970s in Amsterdam red light district lingerie? The contrast is too crazy. I'm all for sexy but the clothes don't look as though they're made for the same consumer as the lingerie at all. I am just not interested in my clothing coming with it's own entrenched Madonna/[censored] complex.

Firstly I must say this was the most horrible cx service I have ever called in to an establishment and gotten- I purchased an e-gift card and after a while I got lots of emails but not the actual e-card- so I decided to call in - after about wow! An eternity I eventually got a CSR on the line- this person apparently was new to this as she had no idea what I was saying she kept mumbling "um" to every other word she said - poor girl! - I then said I will call back - so I hung up with that person and called again- oh my! Why did I do that? This CSR- " Angelica" she answered like I disturbed her sleep- like she just jumped out of bed and the call disturbed- I know much of them are working from home but this girl was annoyed and angry- she kept saying she could not hear me when she clearly could - so I asked her what do you mean you cannot hear me? She yelled and said"I am speaking English and I said I cannot hear you? I then asked to speak to her supervisor and she just said NO! I was taken aback by this person - raw and nasty! - no cx service whatsoever ever! She was yelling and screaming at me- and yes! I did yell back! I then asked her her name and she yelled it out by spelling it back to me- very sarcastically- I did tell her she was acting like the "b"word as I was so annoyed and just wanted to get an answer to my question- she hung up the phone- I decided to call back again and after 30 mins hold she was on the line again- she is improper with her tone and very rude! Now I see why lane Bryant gets these reviews - these girls need training in how to handle the public! Disgusting behavior- and this Angelica needs to know it is a job and not a slumber Den - where she clearly was disturbed when the call was answered - I regret ordering from lane Bryant- and I am now looking for a refund of my funds as I want no part of them! Horrible! HORRIBLE! Cx service- I am so disgusted! I could not submit without placing a star- they deserve nothing!

I placed an online order that was shipped at 2 different times. I was charged for the amounts on 2 separate occasions, as expected.

Today, lane Bryant charged me 4 times for the merchandise I already paid for. These fraudulent charges total $2,575.

When I contacted them, they said I was only charged for what was shipped. Wrong! I emailed a copy of my card billing showing all the fraudulent charges. They had no explanation and no care to credit me back for the theft they perpetrated.

I will return everything purchased and they lost a customer. I will also file a police report and dispute the charges on my account. Beware buying from them as they are crooks.

I went into the LB store at the Oklahoma City outlet mall the other day and they were all so helpful! I didn’t know my bra size, so they kindly sized me and spent so much time helping me find exactly what I wanted! They saved me $20 by letting me apply for a credit card that I didn’t think I’d get apices for…but I got it! I will be back, especially to this store specifically! Thank you so much for all of your help!

This complaint is related to an issue with extreme bad customer service at the Augusta, Ga. store today. (February 22, 2023). I went in today to pick up an order that was placed online at the store a few weeks ago. I stated to the associate that I had forgotten my receipt. I had my email. She asked me to show my ID and I shared my driver's license. At that point, she went to the back and took an unusual period of time. When she returned to the sight at the front of the door where things were kept, she stood longer talking and walking with another associate. At that time, there were no other customers in the store. She took her time returning the package to me. Once, she decided to give the package, she handed it unkindly and did not offer to place it in the usual shopping bag. I returned and asked the other lady who had appeared at the register. She mentioned that she was sorry about how negative (my words) the other lady had been. I stated that I would write to report the nasty service. She stated she would mention it to her manager.

I ordered a pair of Curvy fit high rise jeans size 18 Long and received a pair of Signature mid rise size 18 jeans. I returned Jeans and they sent out another pair of Curvy fit high rise jeans size 18 lone. AGAIN i received a pair of Signature mid rise jeans size 18. I have to order y jeans on line as the Lane Bryant stores near me do not carry the long length.

I have been a loyal customer for at least 20 yrs, and being a professional woman, I have owned and operated my businesses for over 30 years.

I have needed quality clothing and shop at Nordstrom, Saks, and Macys, along with Lane Bryant during this time.

I loved it when you included high end designers as their cut, quality, and style were great. And even though your basic clothing did not last very long, at least they were cute and stylish with up to date designs.

Since the opening again of all stores since Covid, your quality and styles have gone down so much with the exception of bras and undies.

Its terrible, and have heard this from others also..I realize everything has gone up since opening, but I cannot find hardly anything anymore. Very disappointed...

Sincerely,

Gianna Granton

I purchased a bra online from Lane Bryant in my usual size of 38DD item number 22631. I wore the bra for one day. The entire day it was uncomfortable and I kept adjusting it. At the end of the day I removed my bra and I had a cut on my left breast from the underwire poking men the cut was small but was bleeding. I only wore this bra for about 10 hours. The next day my breast was so sore I could not wear a bra. My breasts are very large that I have to wear a bra to work so I did not go to work for 2 days. The day after I chatted with Lane Bryant and was told to mail the bra back to them them that they would send me a return mailing slip. I’m old school and thought that would come in the mail. It came by email. I went to the UPS store. I had to pay to print the label and for a bag to mail it in. A week goes by with no word from LB. I chat with again. The agent checks and my package was received and out of the kindness of her heart she has decided that she will not make me pay for the return shipping. I did not know I had to pay for the shipping too. I asked if i would be getting a free bra and was told no. She offered free shipping. I emailed LB again and then was offered $10.00 off a bra. I somehow don’t feel this is good business. Maybe I’m wrong.

I have been a loyal customer for many years. I have worn lane Bryant bras for over 20 years. So to be treated the way I was treated in your stores is just wrong. On 11/15 I went to your Baton Rouge store to purchase a couple of bras. I was convinced by your store clerk that I should purchase a 42 DD because that was my size. I purchased two Back smoother lightly lined full coverage buy one get one 60% plus I had a coupon for $10 off. The next day I returned because when I put the bra on it was not fitting right and it pinched me and rubbed me raw on the sides. I returned to your Baton Rouge store and was met with a very rude person who told me she would return it for the right side but to not “Do it again”. I was told that since they did not have the back smoother in my size I should get the smooth lightly lined because it was the same. It was not the same. So not wanting to be treated the way I was treated I went to your Denham Springs, LA store 30 minutes away. This bra after wearing the bra for 10 minutes tops the wire on the side was coming out. I consider this a defective bra. Again, they did not have the Back smoother in my size in beige. I was told that she would not return it but exchange it but I would have to pay the difference. Two bras one $46.95 one $58.95 yet I was charged an additional $28.96. I was ripped off. Lane Bryant will never sell me anything again and everyone I know will know how I was treated. Your sales people are rude and very unaccommodating. I wore this bra for maybe 10 minutes. I just wanted a bra that fit! If you are going to offer measurements then they should know what they are doing. I was not given my discount on the second bra. The “manager” was not willing to help me at all! If your employees can’t treat your customers with respect then I do not want to shop in your stores and I don’t want anyone I know to shop in your stores.

Disappointed,

Melanie Marcel

Sent from Mail for Windows

Last night (October 23), I attempted to make some purchases from your website but was unable to complete it since your website does not facilitate overseas persons to use an address in the States. Please look at this situation and make some adjustments.

I believe as an institution you must make the customer a priority and not some third-party shipping company who wants to piggyback on your customers to make money. And I'm speaking specifically on an agency that called themselves border free shipping agency.

Kindly allow international customers to use an address in the United States when we make purchases from your company, by giving us the option to use an American Address or a Jamaican Address since we have shipping companies in Jamaica who take the goods directly from the States without the astronomical fees that your shipping company charges.

I look forward to your immediate rectification of the matter!

I ordered a bra online and decided to have it shipped to the closest Lane Bryant store in Lansing, MI. I received the notification that my bra was delivered to the store and ready to pick up. Since, for some reason, the store was only open until 5:00, I took a little time at the end of my workday to be able to take the 40 minute drive. Due to a backup on the highway, I arrived at exactly 5:00 and the doors were locked but I could see a worker there and I knocked on the door but would not come to the door. Yes, they saw me. I called the phone number and they would not pick up either. Highly disappointed that I drove all that way and could see someone in there but would not respond to a knock or phone call. Today, 10/04/22, I am taking more time off work to make that drive again (leaving a little earlier for construction) to make it by 5:00. I do not know why they close at 5:00. It does not seem convenient for customers that have a day job. I would have come over the weekend but I am working weekends as well currently. I will make sure next time just to get it delivered to my home but thought it would be nice to actually visit a store to do some extra shopping.

I got an email from lane bryant and this is the actual email.

(We're Comenity Bank and we handle everything credit-related to your Lane Bryant Credit Card account We've missed you!
You may not realize it, but your Lane Bryant Credit Card account hasn't been used since 10/05/2019. That's why we're planning to close your account on 1/24/2022 - but it's easy to keep it open, if you like.
We'd be delighted to keep you as a valued Lane Bryant customer.
Simply use your card to make one purchase by 1/22/2022, and we will keep your account active so you can continue to enjoy these great cardmember benefits:)

They are going to close my account and that will hurt my credit. The tornado came a year and half, maybe, and destroyed the turtle creek mall where this store was and they have not built back. there is not one any where near me and I don't drive to memphis or little rock. It just chaps me to no ends for them to do this. I looked on line and was going to try to order the cheapest thing to keep my account open but the shipping was 8 dollars and if it didn't fit then I got shipping back to them, that is a dirty trick.
They are going to close my account and that will hurt my credit.

I went in to shop at this location there was 3 ladies working on this day. This one girl in particular had the upmost nastiest attitude to work in customer service. I asked her a question and I suppose her personal phone conversation was more important that assisting a paying customer while she was on the companies clock. When I asked her the question pertaining the underwear she got snappy with me so I just walked away and told my friend that was with me I suppose she didn't to work today because of her attitude. So an older lady came in and asked this same girl where were the bloomers she got snappy with this lady and said we have drawers so I don't know what you're talking about and walks off from the lady. So my friend knew what the lady was talking about and pointed her to them. She was a short girl with burnt orange natural hair. Its one thing to work in retain but to have a nasty attitude like she had makes you not want to shop in places like that. But I must say the other 2 ladies that worked there were very nice and helpful.

I placed an online order 10/24/21 for two bras during a " buy one get one 90% off " sale. The order still says it is processing a month later. I received an email about rating my order but I did not get notified it was sent to the store I requested. I called the store number and was routed to what seemed to be a call center. They said that the order was still processing. In the mean time I get multiple emails a day about online sales. I emailed customer service to ask about my order status, to tell them I'm being asked to review an order I do not have and that I see sales keep on going on bras etc yet its taking an extended period of time. I asked if I can obtain the sale price if I go into the store and find the bras I need. The response from them was that my order is processing, I can check back as often as I would like and I can not have the online price if I find it in the store. I'm a little puzzled and frustrated. How can you continue to have bra sales if you can't fulfill orders with in a month or at least tell me more of a status than " processing".

I went into the store in Warwick Mall today with my mom. I had some bras to return that I had bought online. There was no one else in the store and both sales associates were talking to the Fedex delivery man. I walked up to the desk and the girl behind the desk took my bag. The girl on the floor asked me what I was returning. Before I could speak she began to bombard me with questions. "What's the story, it looks like you have a story" I said I bought the wrong bras online. I told her what kind they were and she said no they weren't. The other sales person looked at the receipt and they were purcased on 12/30/20. She said "Oh I can't do anything with these, it's too late" The other associate was loudly chiming in saying that they were so old they were probably on clearance and why did I wait so long, etc... She said we were open too so why did you wait. I didn't appreciate being reprimanded by her at all. I told them to throw them away. One associate said I could donate them "poor people wear bras too, you know" I took them and left the store. My mom and I were both ready to make purchases and I was going to open a credit card. Instead they lost my business forever. It's no wonder the store was empty. There are not many places to purchase plus size clothes and it's a shame that these 2 women are at the counter. I believe they are both managers. I don't know their names but it was around noon time today 5/26/21 at the Warwick RI store. I have been a loyal customer for many years. No one should be treated that way.

I'm an online live chat, Tre T the assistant was racist towards me. This is not acceptable. I am including screen shots complied into one image. They are not holding up to their campaign for diversity and inclusivity campaign launched just over a year ago. Since that claim to to promote diversity and inclusivity, I asked simple questions about where I could find items. It ended the in a racist comment and Tre T shutting out the chat abruptly

To whom it may concern,

This email to go to the LB CEO, HR, or anyone who cares about the employees. 
I live in Rochester /Update NY and I've been 2 times - LB employee at the Greece Ridge Mall under 2 different managers; I worked 2004 - 2006 and then again 2014 - 2016. The reason for my email is to discuss ONE person that's been there both times Sue (aka Sue C.). Sue is an older woman that has dedicated over 30 plus years of her life to LB. I recently ran into her and she shared that she's just beat Cancer amongst other medical conditions Sue keeps her spirits high and takes the time to reach out to her former colleagues.  I was sadden to find out that on Sue's final days with LB... she was not given a bigger, BETTER send-off.  I can't believe that this is the treatment women get for selling WOMEN's clothing for 30+ years.  I am DISGUSTED and will stop shopping there and I will use my voice and social media to share Sue's story (the hypocrisy), wherever I can. 30 + years away from her family, 30 + on her feet, 30 + years of changes in management, 30 + years of minimum wage, and then sad send-off by a petty manager (Patty the current store manager).  Sue does not know I am writing this, because she wouldn't want me to, but when I saw that you have a "Women's Month Ad on your website" I was UTTERLY disgusted... you're all talk and you should be ashamed.  
Sue C should be treated like royalty, she's worn LB for 30 + years, she should get access to ALL the employee discounts after dedicating 30 + years to your organization REGARDLESS of who owns it. She should be featured on your NEWSLETTER - - I will continue to send this email and post on Social Media until someone contacts Sue. This type of dedication is unheard of. You have young girls today that just stop showing up... she's has worked with EVERY generation out a living. Stop celebrating Women's month when you treat dedicated women that raised their children while working 2 jobs  (one being LB)... like she's not worth YOUR time. 
Do BETTER! 

Yesenia Garcia-Key
Feel free to call or email me at 860.558.8716
[protected]@gmail.com