Lambert & Butler
reviews and complaints

I find that since the filter has been changed on this product it has become a serious fire risk, when I get to the end of the cigarette the lit end just falls out of the tip. I have burnt myself several times and quite often it as landed on my kitchen work surface. Luckily for me I do not smoke in my living room. Somebody else might not be so fortunate. You have to be very careful otherwise it could cause a serious house fire. This needs to be addressed as a moment of urgency before a serious accident happens. Surely there should have been stringent health and safety tests before this was put on sale, surely this product is not up to British Standards. I have also contacted my local fire service to inform them of the fire risk.

I bought 200 cigs from Manchester Airport and out of the 200, 2 of the cigarettes started to smell of burning plastic so I looked at my cigarette and it was bubbling from plastic that was inside i didn't think out of it from the first cig so I through that away but them to light an other 1 out of a different packet for it to do the same I am really not happy Its making me think twice about buying these again if I would of fort about it at the time I would of video the bubbling of the plastic wish I did now

So this isn't the first time I have experienced this and I know I'm not alone.
Today I bought my usual 20 pack of l&b blue from my local shop, on skinning up my joint emptying the contents of one of the cigarettes I came to find mixed in with the tobacco was pieces of paper and what can I see is the foil packaging.
I proceeded to break open a couple more and to my horror found in another cigarette pieces of scrunched up paper and a piece of plastic! Luckily I didn't smoke these cigarettes but it makes me wonder how many pieces of plastic and pieces of paper I have been inhaling over the years.
The first time this happened to me I found pieces of string mixed in with the tobacco 😡 it's no wonder smoking kills when you aren't inhaling tobacco but pieces of paper and plastic!

I bought a 100 multipack of cigarettes upon opening the pack 2 packs were damaged one more than the other it had no pack lid although covered in cellophane. Carrying them about was a problem as they kept falling out of the packet. The cigarettes themselves were all there just the packaging was faulty. I have never before encountered this buying this product. I have been smoking Lambert & Butler for years.

I bought a packet of fags I took 3 out and found one that was half broken. I am really upset due to the fact that I paid for 20 and only got 19. This really angers me due to the fact that they are £10 or more and I dont get the right amount in them. I buy your product as they are the better one but now I think I will be changing due to the poor product.

Just bought a packet of l and b crushball from Morrison's Perth to find none of the cigarettes have the small ball in them very disappointed not likely to smoke them now out of pocket again not first time this has happened barcode 5000431027510 my email address is [protected]@hotmail.co.uk should u need to contact me at the price of cigarettes these days you'd think quality control was of upmost importance

I purchased 2 packets of Lambert and Butler silver from my local Tesco yesterday. In both packs, 2 of the 20 in each packet weren't Lambert and Butler silver, they had a silver band just under the filter, tasted awful, with an odour to match! Red lettering, quite faded and smudged, appeared to say Route, and the number 66 which was clear.
can you explain please?

I noticed something in my cigarette so I snapped it and a piece of plastic ran down the whole of the cigarette... Ive tried to call them but ive not received a response back.. I dont wish to smoke a load of plastic in my cigarette I dont suppose this is in a list of ingredients inside of a cigarette.. Ive took photos and kept the cigarette but I dont know what this is going to solve.. I mean how does lambert and butler get hold of these complaints and who sent them.. Is this useless.. These tobacco companies need holding to account putting anything they want in these products

I have bought 5 packs of 20 l&b crushball from my local asda and they all have tasted like menthol before the ball has been crushed. This is rather annoying as me and my partner buy the crushballs because he likes the menthol but I do not. I am now out of pocket from several packets of cigarettes and I was wondering what is going to be done about this if I have had several packets like this then others will have and your crushball product needs to be reviewed

Hi I bought a packet of what was supposed to be l&b blue superkings crushball from a local shop and they had sold me l&b blue superkings green and said that they were the same item just different name. After I had opened the packet to find that there was no crushball inside I went to the shop and asked for them to be changed. They told me there was nothing that they could do as they scanned as the crushball brand so they won't take any responsibility. I wouldn't mind but at nearly £9 a pack I'm very upset about this.

Hi, I bought 20 l&b silver from my local Tesco at the weekend, on Saturday when I opened the packet and got a cigarette out to smoke, I notice a rip in it, making it un-smokeable as I could not get a pull on it. £10.35 a packet I want to be able to smoke them not have to bin some because they are torn. I have attached a picture of the first one I took out the packet for your reference, thanks.

I'm writing regarding a packet of lambert and butler crushball. I don't normally smoke these but they were the only ones available in my local corner shop. Normally I smoke the lambert and butler blue. Iv went to get a cigarette out of the box and was unable to snoke this as it was partly snapped! As you can appreciate cigarettes are incredibly higher cost to what they use to be 15 years ago when I started smoking this brand. I would appreciate this being looked into as I wouldn't like to purchase another packet and the same thing happen. Many thanks for looking into this.
Regards jade Dodgson
13 newby grove
Thornaby
Stockton on tees
Ts178bs

Getting really fed up I smoke l&b green and on numerous occasions I have bought them and there is no mentol in the cigarettes not just one or two but the whole packet each time I complain to the shop but because I have opened them they can't refund them, now it's clearly states on the packet l&b green so there's no other way for me to no other than open them and smoke them, this hasn't just happened couple's times it's a it's most times I buy them, now when your spending nearly 9 pound a packet for something u can't even smoke it's really disappointing, yesterday was the last straw as it happened again, I won't be buying them anymore, I can't afford to keep giving/throwing away cigarettes as I can't smoke anything else other than the mentol.

I have just found a peice of string I'm the middle of one of my cigarettes. I have attached photographs as evidence but be careful because clearly they are now just mixing in any old thing to bulk cigarettes out. Yes they were bought from the shop, a Mcolls/Safeway to be precise, fully sealed therefore could have only been contaminated in production. Absolute disgrace! No wonder is causes a range of illnesses, you wouldn't smoke string would you!

Me and my husband smoke Lambert and butler real blue and purchase 20 each everyday lately I have noticed the ends are falling off the cigarettes everytime we smoke one. We have smoked these cigarettes for years and are seriously thinking if changing our brand due to this. We spend £20 a day between us on these and think that this is unacceptable thankyou

I have brought 4 packets now of my usual cigarette. L&B crushballs to find over half of the cigarettes dont actually have the crushballs in. Seem to be every packet i have brought over the last 10 days.
Very disappointed as i smoke these as i enjoy the menthol part. I have always smoked your brand and never had a problem like this.

Latest packet bar code [protected]
Picture enclosed

Thanks Emma Crowley
16 Heol tyn y fron
Aberystwyth
Ceredigion
Wales
SY233RP

I purchased a 20 pack if your cigarettes that I have smoked for a few years, I was displeased to find one of my cigarettes had no crush ball inside and some clumpy white powder was instead (video evidence taken). I was horrified to think what I could've been smoking. I then took out another cigarettes and went to crush it and again no ball. I'm horrified to think what is also inside. I am able to send off this cigarette to your company if needs be for further investigation.

Hi me husband and i have smoked these cigarettes for a number of years and over the past couple of months more frequently the ends are beginning to fall off just as your having maybe your 3rd or 4th drag of them. It's be coming extremely annoying as we have to keep on re lighting our cigarettes again & again. We don't really want to change our brand (we do buy 40 a day aswell) but the way things are going this is becoming to cross our minds quite a bit. Thanks for reading 🙂

Bought packet of real blue from shop on lan coed road winch wen Swansea.cigarette didn't taste the same as another from different shop took them back to the shop I bought them from and was told they were bulk bought from bestway cash & carry Swansea lady put me on phone to her partner who was in another shop in gorsenion (but earlier today was told that owner was in Canada ) spoke to him told him wot was wrong as the shop in question has been selling illegal tobacco in the past he said I got it wrong there's nothing wrong with the cigarettes when I questioned him he said he wasn't the husband he was her cousin when I asked her who I was speaking to she said my brother check this store out plZ told lady I will b contacting trading standards she begged me not to hmm something not right

I am a regular smoker of your Lambert and Butler Blues. I went to light one this afternoon and noticed there was a thread protruding slightly at the end. I opened the cigarette to find quite a substantial amount of white string inside? I have smoked your cigarettes for almost 20 years and spend around £70 a week on them. I understand that the tobacco is of a lower grade, but this is unacceptable. I have attached photos.
Thank you.