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Mistake

I went to a tag agency in miami that i have known for years "lakes tag agency" to get my car register, to get the title and pay for the taxes. The first thing i told the lady that was helping me is that the car was not mine that it belonged to the bank still, so the bank has to appear as a lien holder, she asked me for the name of the bank and that's it. She did not ask me for more information and i paid for the services and the taxes and waited for my car title to arrive, when i got the title i went back to them to get it fix because the bank did not show on the title. and now they are saying i have to pay again to get it fix $80 dollars. When it was the mistake on their end.