La Senza
reviews and complaints

Hello I am from Windsor Ontario. I emailed your head office awhile ago about a complaint regarding a cross cross bra that I purchased because it hadn't fit me correctly and wasn't able to return it or exchange for the same price because of a tiny miniscule deodorant mark on it that wiped off with no problem. Is there anything that I can do. I haven't even worn it once and I have no idea what to do with it now...$45.00 later. I'm so upset that I no longer want to shop here any more due to the customer service I recieved and I spend a lot every time I go. It's dissapointing. Do I have any options

Hi,
i am sonam oberoi one of your recent customer of your brand
Recently like two weeks ago i visited to your store in pacific mall the lady handle very easily and in a nice way but she gave me so many things to try but when i purchased she gave me bigger sizer and after 4 days like i was not in Delhi when i can came to change the lady on the cash counter she changed only one and second one she said she dint have size so she will message me or call that when i can come collect as at that time she gave me possibility that my bra will be change as soon as they will get new stock which is like 10 days ago.and she told me she will ring me in 3 days max but there is not call no message and i am pretty surprised that opening a big brand but if i talk about your service you have so careless staff and you want to come customer again
how and why? that was my first time my visit i am sure will never ever visit your store again and i really like to file complaint against so would like to know contact deatils of your senior.
as next week i am leaving for my hometown England and was thinking to buy more from your store but i guess there is no chance and i want my money to be refunded..
Warm regards
Sonam Oberoi
[protected]

I visited the La Senza store at Phoenix, Market City Mall, Kurla, Mumbai, India and purchased items worth eight thousand rupees. The lady who said she is the store manager called Asha swiped my card. My charge went through and I got a message on my phone confirming the debit. Something was wrong with their machine that it did not give the print out and the lady told me that the charge hasn't gone through and insisted that we try the payment in the Aldo store next door. She again swiped my card and gave me a chargeslip. She also confirmed that the extra money which she charged would come back to my account within 8 hours which hasn't happened after waiting for more than twenty four hours. I need someone to take this feedback seriously and get back to me about why my money has not come back to me.

I ordered from Lasenza in the past and previous time I had a great experience with these guys so I decided to order again. I bought some lingerie from Lasenza and my order arrived in a timely manner. I was very satisfied with the quick delivery and must say that items looked amazing. But there was one small problem. Everything I received was way too small. So I emailed customer service, explained what happened and asked for a replacement. They did not reply. Waited a week and decided to send another message, but once again was ignored. Two weeks already passed and I have no idea what to do!