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La Quinta Inns & Suitesgetting charges from a noise complaint

We check in to our hotel on Oct 5 2019 about 8pm i have a 3, 4, 6 and 10 year olds and me and my mother who has parkinson's i guess we got several complaints about noise. All i know is of two complaints but the front desk clerk who is a vary rude women told me i was gonna get charged for every noise complaint. I never saw or read a policy on getting charge for noise complaints, if i knew that your hotel in Billings Mt were vary strict about noise complaints. I wouldve never stayed there. As of the noise complaint i had both kids into bed after 11pm keep in mind its the weekend. I cant help if my mother falls or walks vary hard on her heels and drags her feet on the floor do to her parkinsons. The front desk clerk wouldnt let me explain anything and kept saying it was the children i would like to know how she knew it was the kids. I think it should be in your policy to let guest know that if you get a noise complaint ypur gonna get charged i will no longer book a room in La Quinta Billings Mt. rooms were beautiful, comfortable. But service was bad, now i know to ask a hotel that im staying at if they are strict on noise complaints

Cb
Oct 05, 2019

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