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La Quinta Inns & Suites Customer Service Phone, Email, Contacts

La Quinta Inns & Suites
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1.1 692 Reviews

La Quinta Inns & Suites Complaints Summary

16 Resolved
676 Unresolved
Our verdict: If considering services from La Quinta Inns & Suites with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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La Quinta Inns & Suites reviews & complaints 692

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Newest La Quinta Inns & Suites reviews & complaints

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11:35 am EDT
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La Quinta Inns & Suites stay at the hotel in bend, oregon october 8-9

Because we had enjoyed a stay in La Quinta Inns and Suites in Burlington, WA on October 5-6, while on an extensive road trip, I called to reserve two rooms at the same brand hotel in Bend, Oregon October 8-9. When we arrived, we were assigned rooms in the basement, with no elevator access. I remarked to the desk clerk that this would be difficult (I am 81 years old) but she made no reply. The smell of chlorine was excessive, and no help was offered with our luggage. The room was noisy with every step being heard from the room overhead. Indeed, it sounded like the thin ceiling would give way.
I had assumed that the same quality of accommodation would prevail in all La Quinta establishments. The hotel in Bend, Oregon was disappointing and not up to your standard. Having no elevator access to our rooms was unacceptable.

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1:41 am EDT

La Quinta Inns & Suites room

Ok so i'm n middlf movin n need a place to stay next few wks so we decided la quinta. First we went w/o kids to make sure it was okn kid friendly. So the first night we stayed w/o kids was ok. Other than they beatin on door at 8 n mornin y u sleep w do not disturb sign on door. But I over all was a nice stay. Then we go w kids on 14 n 15 n was not so good. First when I walked n door w my three kids older one at that well behaved to. Well they looked at me dumb n my kids was uncomfortable. The lady at desk says I need. Credit card on file in case any one of these steal. I look at her n left went 2 room w kid they open door smell horrible. Like dog urine mayb human. But bad. Thr ac wasn't puttin out kool air n fridge wasn't coolin off. Freezer didn't get cold enough to freeze stuff. Then this one for me next day my oldest kid lookkn to plug n charger. Moves her clothes 2 big roach n room. No I don't complain. I'm askin if possibly I can get a night free r discount.

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10:28 pm EDT
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La Quinta Inns & Suites professionalism/room conditions

I arrived on Friday the 11th with plans to stay until the 17th. I'm in town on a work trip and have my cat with me, as I always do when I travel for weeks at a time. I called ahead of time and asked the front desk if they took cats. He replied yes. I then booked the room through my work website and then drove there and checked in saying cat more than a few times. I walked my pet by him on a cart. Arriving in the room, the door was broken and doesn't close correctly and takes about 15 tries to get in (room 171)upon entering I found I had no Work chair. I went To front desk and asked for a chair in which I received a broken one. I let it go. On Oct 14th I arrived back from work to a overflowed toilet. I went to front desk and asked for assistance. I cleaned up the water on floor and plunged it myself. On October 15th I was asked to leave because I had a cat. Was told about how they can charge me for carpet cleaning and unclogging toilets and don't allow cats because of allergies. Only dogs. I left no damage nor did my animal as he was with me during the day out working. The room was in bad condition when I arrived to begin with. I felt very uncomfortable hearing about past guests and what they did and felt I was being accused of things that I didn't do. I travel for work often for weeks at a time and have never been treated this way by any hotel nor have I ever had an issue of bringing my pet. I found the staff very unprofessional and they seem to have communication issues.

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12:07 pm EDT

La Quinta Inns & Suites customer service/ night audit staff

My husband had a reservation at this hotel for 4 nights he check in after midnight. Candice which was the night auditor at the time stated he didn't have a reservation. My husband gave her the confirmation number she told my husband that his reservation was canceled because he came late. When my husband asked to see her policy her mom threatened to call the police on my husband. I find it very unprofessional as a front staff to have your family member at the workplace trying to intervene with a work related matter. Candice stated that she could check my husband in for 80 dollars. My husband had to leave the hotel and drive out of the way from his work place because of the issue at the hotel. I tried to contact the manager named Amber twice. However both times she wasn't there. I feel that this matter could have been handled better.

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2:50 am EDT

La Quinta Inns & Suites overall experience

The check in process was terrible. I waited 30minutes to check in because a worker refused to help anyone because she was on "break". Working for walt disney world, I understand wanting to take your scheduled breaks. However, if there is a line to the door, this is inexcusable. I waited in line behind 2 different groups, each of which took 20 minutes to check in due to the check in agent being new to the job and being left completely alone to figure everything out while the other employee was on her phone and having conversations with people that did not involve work. This location is very poorly managed. I called and asked for 2 extra pillows and was told housekeeping was gone for the day so no one could help me. That's beyond ridiculous. Do not bother staffing overnight if they are unable or unwilling to help. All front desk agents need to be fired and replaced as they do not care about guest needs. I will be writing a letter to cooperate as well. This is the worst experience I have ever had at a hotel. I have never been denied an extra pillow due to laziness of staff. This needs to be addressed and I will be demanding my money back. This place is garbage.

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3:44 pm EDT

La Quinta Inns & Suites housekeeping/customer service

The entire week in this hotel, housekeeping never even once knocked on my door. Tried it without any tag on the door, tried it with the "please make up my room" tag on the door, nothing. So about half way through the week, I called down to the front desk just to request fresh towels. Never came. Called again, never came. Called a third time, in the same day, and i'm told housekeeping is no longer there and i'd have to go get my own towels from the desk. So I go down to the front desk and I ask what do I have to do to get housekeeping to come in the next day. I'm told that they would make sure housekeeping came to my room in the morning. Guess what never came? This is the absolute worst guest experience i've ever had in any hotel. I can make my own bed, I can clean up after myself, literally all I wanted was fresh towels. And I couldn't even get that after 3 phone calls. Never again. I paid way too much money to get no service whatsoever. -2/10 rating. Unbelievable.

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2:29 pm EDT

La Quinta Inns & Suites my stuff being removed from my room

Check in at 2:30am told front desk that i would be check out late, and asked if i needed the room for the day I would appreciate it
He assured me that i would be fine and the room would be available
At 1:13 pm i was called by the front desk that i would need to leave the room as soon as possible. I informed the front desk that i would be there within 45 minutes she said that would be fine. I told them I would be there within that time
At 1:30 the manager gave the staff instructions to remove my stuff, where my privacy was violated my clothes wet from shampoo and body wash was thrown into my bag and all contents wet and computer was thrown and damaged now my computer will not charge and i am missing Cologne
And my prescription of Tylenol 3

And when i asked for the complaint department of LQ she gave me another number to a different location

I have never been treated some poorly from LQ
I need a response in reference to my damaged computer and my missing stuff.

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10:46 am EDT

La Quinta Inns & Suites price

I was going to book the room online for $64.00. Waited to book when I arrive at motel. Showed the desk clerk the online price. He told me it would be over $80.00. He said if I would book on line it would be $64.00 but he would check us in at the $80.00 price then he would talk to his manager and get the price lower. Checked out and was charge over $80.00. Feel scammed and lie too. Never will I or anyone I know stay at your motel. By the way I am a 100% disabled Vietnam Vet.

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4:05 pm EDT

La Quinta Inns & Suites hotel staff

I went looking for my wife at one of your locations when I found her at the la Quinta inn in Morrisville the staff member hung up in my face so when I arrived on site the staff finally admitted that pimps hoes drug activity goes on at the hotel this location that the person I was looking for was there but they left he was sorry I found out that way he also informed me that this location is known for running prostitution late night the staff member was working with the guy who is bringing the girls at your location for prostitution and drug usage I was very disgusted of what I have found out by their very own staff there.

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6:41 pm EDT
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La Quinta Inns & Suites room quality

We stayed at your hotel on 10/4/19 in Bend, Oregon. We have stayed at a few La Quinta Inns in the past with no complaints. The one in Bend is very disappointing. There are no privacy curtains, just sheers. Our room looked out over a dump of a house and a driveway filled with junk cars. We didn't want them peeking in! The sink in the bathroom was very slow to drain. The power outlet didn't work so you couldn't dry your hair in front of a mirror. There are no towel racks in the shower area. The showerhead hits you in the face it is so low. The closet door is falling apart. The television didn't work and had to call the front desk. They asked what room # and I gave them the number on the phone which showed #209. We were actually in 210. Glad it wasn't an emergency! The refrigerator was very loud. It woke us several times during the night. We finally turned it off. There was one sheet left on the notepad. Apparently you needed to touch up paint on the ceiling. The ceiling is flat paint. The touch up was done in high gloss. But besides all of this, the room was not clean. We are done staying at La Quinta Inns. Very disappointed.

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Update by Lezelt
Oct 07, 2019 5:58 pm EDT

It is wrong for your staff, Rennae, giving out a Kayo's coupon for a free dessert when we asked where was a good place to eat. We went to Kayo's, asked to look at a menu and was shocked at the $50+ prices! Most people traveling are not going to spend that on a meal! Do you get kickbacks from Kayo's?
Don't suggest such a high end restaurant to travelers. Just wrong!

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7:37 pm EDT

La Quinta Inns & Suites unacceptable condition of this location

After being very dissatisfied on our last visit to this facility, we decided, after 3-4 years to give them another try. Wrong! We were even more dissatisfied as the accommodations were still terrible. There were crumbs on the floor between the refrigerator and dresser (Photo). The bed was clean so we stayed. However, while looking around the room, we found: 1. The bathroom exhaust fan had not been cleaned in a looong time. The mirror is several years overdue to be replaced (Photo). There was black (mold looking) substance along the bath tub/floor tile (Photo). If you check our records, you will find that we have been customers since the 70s. This was the worst experience we have encountered with La Quinta. We have also stayed at the other location on I-40 in Amarillo and have been very pleased with the staff and the facility. We are also regular customers at your Weatherford, OK location. Megan and her staff are outstanding in every facet of the operation. We walk in the door and are treated like family! One other complaint was that breakfast was not up to standards either. I had a waffle, as usual and it tasted like the batter was spoiled. Another lady made the same comment because her children said it tasted weird also.

In summary, we will NEVER stay at the Amarillo, TX Mid-town again! We will continue to be loyal to the brand. The only exception is when Wyndham took over. We were at the Military Gold before and we feel we should have been retained at the top level of rewards. That has not happened and we're not really happy about that either.

Sincerely,
Jim Romines
3919 Leisure Lane
Colorado Springs, CO 80917
[protected]

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2:57 am EDT
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La Quinta Inns & Suites getting charges from a noise complaint

We check in to our hotel on Oct 5 2019 about 8pm i have a 3, 4, 6 and 10 year olds and me and my mother who has parkinson's i guess we got several complaints about noise. All i know is of two complaints but the front desk clerk who is a vary rude women told me i was gonna get charged for every noise complaint. I never saw or read a policy on getting charge for noise complaints, if i knew that your hotel in Billings Mt were vary strict about noise complaints. I wouldve never stayed there. As of the noise complaint i had both kids into bed after 11pm keep in mind its the weekend. I cant help if my mother falls or walks vary hard on her heels and drags her feet on the floor do to her parkinsons. The front desk clerk wouldnt let me explain anything and kept saying it was the children i would like to know how she knew it was the kids. I think it should be in your policy to let guest know that if you get a noise complaint ypur gonna get charged i will no longer book a room in La Quinta Billings Mt. rooms were beautiful, comfortable. But service was bad, now i know to ask a hotel that im staying at if they are strict on noise complaints

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10:22 am EDT

La Quinta Inns & Suites hotel - queens new york

Hello,
We recently made reservations at the La Quinta Inn in Queens, NY for Thursday, September 26 and Saturday, September 28th. Check in on Thursday was smooth and was content with the hotel and price we paid for (CAA rate at $108 usd). Upon check in we mentioned that we also had a Saturday reservation and that we would be back and hoped to get the same room as it was near the back entrance of the hotel, the gentlemen at the front said he would try his best.
On Saturday, September 28th we got to the hotel at around 3:30pm and was in the process of checking in when the gentlemen said our reservation was cancelled that morning. I was confused and shocked at the same time because why would we cancel a hotel especially at the rate I got it for. He said it could be that I called in to cancel or that my CC didn't go through. When I made the reservation they mentioned that the CC would not be charged until we checked in and provided the card, I gave the same card info when I had booked the Thursday and had no problems check-in. This was a total inconvenience as we were left scrambling with no hotel room. He mentioned he can give me a king bed for double the price. I don't typically complain about these type of stuff but this was the worst experience I had ever had. There needs to be a better way of handling things like this and not just say "oh you must've cancelled your room" I'd like to actually pull the call saying I would like to cancel my room. I would like someone to contact me about this and figure out a way to handle this moving forward.

Tracey
[protected]@yahoo.ca

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3:44 am EDT
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La Quinta Inns & Suites hotel la quinta inn hayward

Original request to correct the mistake was send to the hotel email address: lq0624gm@laquinta.com

No aswer and no corrections either for the mistake as follows:
I had a visit in your hotel during 5. - 6. 9. and it was prepaid. The possible damage reservation seems to be maide twice, but based on the VISA credit data the refund is made only once.
In a case I don´t get imidiate correction to the wrong invoice line I will inform to Visa about the case and let them handle the criminal action by the Hotel.
Please, let me know how you are going to handle the case as soon as possible.
-------------------------------------------------
Confirmation 88743EC010238
Room: 336
Arrival: 9l5l20tg
Nights: 2
Room Type: NK2
Depafture: [protected]
Guests: 2/0

05.09.2019 La Quinta Inn Hayward (USA) 100, 00 USD -92, 52 * 1700
05.09.2019 La Quinta Inn Hayward (USA) 100, 00 USD -92, 52 * 1700

VISA / Return only for one of the 100$ lines.
07.09.2019 La Quinta Inn Hayward (USA) 100, 00 USD +92, 19 * 1700

Hope This complain may lead to the imidiate correction. I will anyway fill out the official Visa reclamation and let see does it work better. In any case this actions by Hotel does not make me happy and most propably last time when I need your services.

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9:25 am EDT

La Quinta Inns & Suites promised refund has not been issued!!!

My wife and I are stayed in Room 222 of the LaQuinta Inn in Muskogee, Oklahoma.
Things were horrid there!

We stayed here last year and had a pleasant stay. I don't know if they hired some kindof cost-cutting person to nickel-and-dime us customers to death, or merely transferred membership of the Muskogee LaQuinta to a sadist, but we are shocked at the rapid and abominable decline of this hotel.

The first thing we noticed upon checking in was that the bathroom sink was clogged and would not drain. The next morning, we noticed the unacceptably low level of the breakfast food. The scrambled eggs were cold and crusty. The mix for the waffle maker was made improperly (perhaps no oil was added?) so that at the end of the cooking cycle the waffle was so crumbly as make it impossible to remove from the iron.

Th next morning, the "Dark Roast" coffee was so thin that it looked like weak tea. Then, on the third morning, there was no Dark Roast at all, and the French Roast ran out by 6:30 am. I learned from asking the woman who makes the coffee that this was because she ran out of coffee filters and "forgot" to get more. I was completely out of luck. I went to the person at the front desk and complained, but she said that nothing at all could be done for me. I would just have to buy my own coffee next door at the gas station.

Let me tell you that we are not used to being treated this way, especially when paying over $100 per night for a hotel. If you do not "comp" a night or two of our costs, I will be posting a scathing review of your "zero star" hotel at Travelocity and other sites. I have a lot of regular readers there, who deserve to know that LaQuinta is no longer a decent place to stay.

UPDATE:

I am still waiting for the refund of the price of one night's stay which was promised to me
at checkout.

As I said, the service was abysmal. I pointed to the manager at the time of checkout that there was a sign (in green, next to the elevator) which promised:

"YOUR SATISFACTION OUR PRIORITY

Should you encounter a problem, please contact the front desk for assistance.

We guarantee we'll resolve it, or your night's stay is on us."

The manager on duty said that she called the corporate office to get our 1-night refund approved, but we have not see this refund on my wife's credit card statement.

Can you get this sorted for me, or do I need to start posting my scathing review at Travelocity and elsewhere?

I'm getting the feeling now that the manager only pretended to call the corporate office, and lied to me about the refund just to get rid of me!

Yours truly,
Paul Erlandson
[protected]

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6:33 pm EDT
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La Quinta Inns & Suites Untrained front desk, threats from gm, getting locked out of our room

This is a complaint about the GM named Mike at the La Quinta in Rifle, CO.

We stayed at the La Quinta Inn room #343 in Rifle CO on 9/13 and 9/14 for a wedding that was in town. Before arrival, I had booked over the phone and confirmed with the front desk lady that they accept checks as a form of payment. Upon arriving on 9/13, I spoke with the front desk lady and again confirmed that checks were okay, and told her about how my wallet had just been stolen so checks were the only option, hence why I confirmed twice. I wrote a check, the two ladies at the front desk worked together to run it through the machine because neither one of them knew how to work the system. I also payed $100 in cash for the damage deposit. They said the check had gone through, put it in the register, checked me in and gave me my room keys. We unloaded all of our wedding stuff in the room, and went to the dress rehearsal which was about 30 minutes away.

At about 8:30pm that night, while we were still at the rehearsal dinner (we were in the wedding party), I received a call from an Indian man named "Mike" who was the GM of the La Quinta. He informed me that they in fact do not accept check, and that I needed to pay for my rooms right away or I would be canceled and kicked out. I informed him I was 30 minutes away at a wedding rehearsal dinner that I didn't want to leave, but I would be back later and would bring cash to pay for my rooms. He reluctantly agreed to wait for me and was very rude on the phone about this. It was not my fault, as they even ran my check and kept it, however I stayed polite and got back as soon as I could.

Upon arriving back to the hotel about an hour later, we discovered that our key cards did not work in our door. All of our personal property was in our room that I had payed for, and we were locked out. I went to the front desk where the same two girls were. This time they told me checks were "actually not acceptable", and I needed cash. I told them I would need to go get more cash, since they would not allow me to use the $100 cash I had already given them for the deposit, to which they responded "okay but if you don't get back in an hour, we will have the police remove your stuff". They also refused to give me back my check, even though they would not accept it as payment. It immediately escalated to the point where I demanded at least my check back, and told them I would be leaving my room and staying somewhere else as this was unacceptable treatment. The biggest issue at this point is they had locked our personal property in the room without telling us. They finally let us back into our room at this point, where we started to pack our stuff. As we were in our room, our room phone rang and it was the GM "Mike" from earlier. He immediately started yelling at my girlfriend and violently threatening her that he "would call the cops and charge us for trespassing" if we would not go down right now and pay for the room, and that we were not allowed to leave and stay somewhere else. He literally threatened to have our property confiscated.

At this point, the Groom of the wedding (my best friend) was involved as we told him the situation, but he told me he would pay for me to stay at least that night, because it was required for the wedding party to stay in this specific hotel. We reluctantly agreed, and went back down to the front desk where the Groom put our room on his card. My girlfriend and I asked to speak with the GM, but were told that he was at home, and that he had called our room from his home to threaten us out. We gave up, bit the bullet and had no more confrontations with those first two ladies.

We ended up staying the second night as well, since the entire wedding party was literally in that hotel and we didn't want to miss anything. Upon check out, I very politely asked a new front desk lady if I could have the name of the GM, to which she replied "we cannot give out that information". So the only information I have is his name is Mike and he is of Indian race.

This would have been a very simple issue to solve if the GM would have been even slightly professional at the beginning to apologize for the check issue, and ask nicely for payment. Instead, we got violently threatened, yelled at, locked out from our personal property, and frankly harassed by the GM over the phone, and treated like criminals by the front desk attendants. Unless it is required for work or wedding, I will never stay at a La Quinta Inn again, even though the ones in Denver have never given me trouble. This was the worst Hotel experience I have ever had.

I would like a refund and a confirmation that this GM "Mike" has been talked to and reprimanded for such abhorrent behavior towards guests.

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10:49 pm EDT

La Quinta Inns & Suites room jumping

To whom it may concern, On April 5& 6 2019 I booked two rooms at the Pharr, Texas La Quinta. We had just driven 15 hours and were in the area for a family reunion. I want to share our experience. The reception was pleasant as was the staff. However, we were moved from room to room at least 3 times because of miscommunication within the cleaning staff. The first rooms smelled like damp carpet and triggered my asthma. The second room wasn't cleaned. We finally were put in a room that was still damp smelling but was acceptable. Between unclean rooms, humid damp smelling rooms, and trying to at least stay on the same floor with my daughter that I had also booked a room for, we were exhausted. I am leary of booking at La Quinta again. My daughter and son in law also had a bad experience at a hotel in Olathe, Kansas last Christmas. Which I also booked for them and my infant grandson when they came from Washington state for the holidays. The hotel room had ripped shower curtains, unappealing breakfast, the hotel pool was never open, and day staff would disappear when needed. As I mentioned earlier, I'm undecided to book my next vacation stay at La Quinta.

Respectfully,
Maria Partida
[protected]@gmail.com

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11:49 am EDT
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La Quinta Inns & Suites very poor customer service

Ref Confirmation
#89324EC005950

Subject: Poor customer service 8/5
From a General Manager- Megan Sullivan

I am writing in regards to the mishap that took place on September 5th with my daughter (Karen Madison) that, was staying with me at the La Quinta in Auburn, WA at 225 6th Street SE, Room 416 for three nights.

Your property itself wasn't bad but the surrounding area unfortunately has a large homeless population there in Auburn WA so evidently Management can't tell who is a PAYING guest and how is a homeless person or vagrant, witch is very sad for your customers. My daughter went out to Smoke the evening of September 5th and because there is no designated smoking area she sat in a place that the the General Manager, Megan Sullivan so very rudely referred to as a place that vagrants sit! So the Manager felt the need to interrogate my daughter in an unprofessional manner even though Ms Madison ( my daughter ) let the Manager know (in a very well spoken way, she is a Quality control manager and most definitely professional ) she was staying there, my daughter did forgot her room number (because she was not feeling well and the questioning caught her off guard!), but she did have her key! But the manger keep probing as to why my daughter did not know her Room number in a very unprofessional way, makings my daughter feel as if she was not truthful!

Being a General Manager I would have thought they would know a better procedure of identifying PAYING guests from ones that are not? START OFF BY ASK LEADING QUESTIONS TO HELP IDENTIFY IF THE PERSON IS A CUSTOMER OR NOT! This is basic customer service I would think not just jump right into your customer assuming they are what they are not! Because they have so many vagrants and homeless on the property maybe they should set a designated area for smokers also let the guests know at checkin as well as police that area to keep the unwanted away so then your guests feel safe and you can tell the difference between a PAYING guest and one that is not! Don't make your guests feel unwelcome at your property just because they smoke! This just seems so unreal to me that this happened and No apology was given to my daughter after Manager made the mistake right at that time! At the time this was all happening my daughter was on a call with family, the Manager so rudely spoke to her and I was also told by the person on the phone with my daughter they felt the approach was not handled professionally and could not believe this was happening to my daughter at a place we were paying for so they too got offered just to know this was happening to my daughter!

Only after I got back from being with family for a day, did I hear about the incident because she was so shaken up, that I went to the front desk myself and also called to let them know how unprofessional this was! I was told Mr Sullivan would not be in till Monday but that did not help!
The only reason my daughter did not come with me is she was not feeling well so she stayed behind against my better judgment, I'm thinking she would be some what safe at your property by herself to find out they did not do there job to make the customers feel safe but instead accusing my daughter of being part of your poor property management issue!
Because they do have an issue as the pictures will show, as well as the unsafe things that happen like the first night (9/4) there was a car Break-in police called out, then a high-speed chase in your parking lot took place the following night!
Staff on duty apologized at the time on my initial complaint I even spoke with the assistant GM that started she as there when it happened and she stated to me she thought it could have been handled differently! Later I was told by staff they called the Manager and it was related to me there's nothing she would do to make this right, the GM did not even an apologize for her mistake.
All I can say AGAIN is this is so very UNPROFESSIONAL that Ms Sullivan did!

This was to be a very special weekend of her Birthday and they made her feel unsafe until I returned. I'm deeply saddened with there actions, how they handled this and how they made her feel, no paying guests should EVER be made to feel as that GM made her feeI. I will as well as others family members be taking this to direct reports.

I will never recommend a La Quinta to anyone!

Please help me to understand her actions (my daughter doesn't even look close to being homeless) I have know other thought but to question it was because she was Black!

By the way I watched a non-running camper with several individuals parked out back of your property pushing it into the spot (right outside my window) bathing in there lot, and nothing being done.

I am looking for answers !

Cheryl R Anthony

Confirmation #89324Ec005950
RM 416

Indianapolis, In

[protected]

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9:56 am EDT
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La Quinta Inns & Suites horrible sleep experience

Hello, I recently stayed there on Sunday 9/1 for my cousins wedding that I was in... I have a 16 month year old that stayed with us. We called earlier and asked for late check out, which was no problem BUT one of your cleaning ladies starts whaling on the door at 8:30/9 in the morning waking up my kid!... she even began to open the door bc I guess we didn't get up fast enough...what is the point of late check out if your going to be woken up? Especially after a wedding. Also, I think it's awesome you allow dogs there, I have two of my own... but you need to designate one section of the hotel to them. We had to listen to a dog bark all night, which thankfully didnt wake up my son, but I slept like absolute [censored].

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J
10:03 am EDT

La Quinta Inns & Suites poor service, unclean rooms, rooms not ready for check in, rude and unprofessional staff and manager, belongings removed from guest room etc.

On August 30, 2019 at 12:30 p m my husband and I checked into the LaQuinta Hotel on Pratt Rd.in Plainfield Ct. to prepare for our daughters wedding on the 31st. We had lots of boxes and items needed for the wedding including guest welcome bags to be handed out by front desk staff which included the itinerary for the stay at the hotel for the celebration including important information regarding times for buses after party on Saturday night after wedding reception, breakfast etc. All of this was discussed numerous times prior to and that day when we arrived with general manager Jessica Cole with whom I spoke to many times during the months preparing for the event and the person at front desk when we arrived. I impressed upon her the importance of each room guest getting a bag and mentioning the welcome itinerary. I was told no worries its all covered. I checked in for my room which was ready and paid for my family and father in law's rooms who would be arriving before or after the rehearsal which was at 2:00 at Wrights Mill Farm in Canterbury, Ct. Then when they arrived all they needed to do was get there room and keys. There were some computer issues with the check ins and paperwork had to be done twice on a few of them but no big deal. When bridal party arrived which was around 3:00 it was chaotic. A few guests checked in on Friday evening and were not given welcome bags, one guest had no towels in their room. We were told it was a full house that weekend and it was quite obvious the hotel staff was not prepared. We the wedding party spent much of the morning and early afternoon til 2:00 getting ready, I myself asked for the cleaning person to come back after we left at 2:15 when we all removed the DND tags from our doors none of these rooms were cleaned ever that day at least 10. At the reception we heard from every guest who wanted to check in at 3:00 when rooms were supposed to be ready that it was mass confusion, chaos, rooms not ready, some told they didn't have a room booked etc etc. All this had people late for bus, some missed bus, others late for wedding because needed to get ready and rooms not ready. Several welcome bags not given out, absolutely NOT enough help at desk for a full house as it was described to us. That alone is poor planning. It was not a pleasant experience. As some of the guests from another wedding the night before were leaving they said to a few of my guests "don't leave any valuables the cleaning people steal. What is that and imagine how unnerving that is. Some went back to their rooms and took the valuables as there is no safe in rooms. Later that evening when we arrived back at the hotel for the after party at 11:30p m from the bus and others that had to drive food had been delivered to the breakfast social area where we were going to continue the celebration. Guests filtered in and some went back to their rooms to change, my son went to our room with a few guests to bring down the snacks and drinks paper goods etc we had for the party as we a hadn't gotten back yet. That's when we realized the rooms were never touched and dirty towels left in bathrooms. That is also when one of the groomsmen found out that all of his belongings had been removed from his room which he had booked for that night. He went downstairs to the front desk to find out what happened and was told by the woman at desk that he wasn't booked for that night and it was booked for another person, he had already been in that room from Friday night as I had the itinerary emailed to me from the hotel weeks before so I knew who was staying for the welcome bags etc. My husband and I arrived about 30 minutes after all this ensued and were asked to come over to the front desk to assist in the situation. This back and forth went on for over an hour when we said we wanted a manager and one was contacted to come in, the front end person and some other staff insisted the room was booked to another person but had no idea where our grooms mans' belongings were, that she looked and didn't find them, I got involved, she was insistent, nervous, and kept changing her story, Things began to escalate and we were advised to call the police when the front end person left the desk area and came back with the guests garment bag. We asked where she got it and she first said it was behind the dumpster then changed her story when the manager arrived to it was in the storage room behind a cart where trash was. She also asked us not to call the police because she had an unregistered car and didn't want to get arrested. She also asked my son not to ring the bell that was at the desk when she came from the back because she was schizophrenic. Yes that's what she said. At that point the grooms man was relieved to have his bag however his toiletries, medical marijuana and a 6 pack of beer which was part of a gift from the groom were all missing. No explanation given just that they didn't find those things. The manager that was called in finally arrived and was anything but helpful. I had requested that they contact the general manager Jessica Cole who I dealt with but she never called back. I completely missed the after party that I and my husband were hosting and when I insisted that the grooms man was booked in for the night of the 31st no matter what her computer showed and said I have the print out from the hotel, was asked to please get my paperwork to prove it which I did and then he was issued the room and told he wouldn't be charged for the two nights. A few guests including myself asked for one free night because of the disaster we had to endure between uncleaned rooms no towels chaos and on and on, two did receive compensation I did not and expected compensation for all the rooms I personally paid for and was told I would not be compensated. I didn't threaten, I made myself clear that I was not happy and would take it up with corporate. I asked for the hotel to come get all the dirty towels and give us clean one which the manager responded they only had three towels left and I said that's because there are 17 rooms with dirty towels. I asked if they could take dirty towels from hall if we left them out and please return clean ones in the morning which I had to call down for as did others.in the morning when we checked out the manager who came in at night was on duty but avoided me when I checked out and when I asked girl behind desk for the number for corporate so I could file a complaint the manager again avoided speaking to me and said we can't give out that info and handed me the card for the general manager Jessica Cole who never got back in touch with the hotel. So at this point I am asking for compensation for the 6 rooms I booked in my name and paid for Jean or Robert Bengivengo, Marisa Laros two rooms, Kristin Bengivengo, Bobby BengivengoJulio Bengivengo. I have all the info on my invoices if need be and have to say NEVER in all the years that I have stayed in hotels and I'm a 65 year old business owner myself have I dealt with such unprofessional behavior. This hotel has a staff and management that is untrained and disrespectful and can not handle a full house or large groups of guests. After reading others reviews I wish I had researched this information before choosing La Quinta It was a disaster and needs to be made right.
My email information is [protected]@aol.com my number is [protected] which is my business number. I am also available to speak with someone if need be, I have my receipts at home if needed.
On a final note when my sister checked out she was told I just about had enough of your group and their rudeness. speechless.

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La Quinta Inns & Suites In-depth Review

Location and Accessibility: La Quinta Inns & Suites is conveniently located in a prime area, making it easily accessible to both business and leisure travelers. Situated in close proximity to major highways and public transportation, getting to and from the hotel is a breeze. Plus, with ample parking available, guests can rest assured that their vehicles are safe and secure.

Accommodation Options: La Quinta Inns & Suites offers a wide range of accommodation options to suit every traveler's needs. From cozy and comfortable standard rooms to spacious suites, there is something for everyone. The rooms are tastefully decorated and well-appointed with modern amenities, ensuring a pleasant stay for guests.

Amenities and Facilities: This hotel boasts an impressive array of amenities and facilities that cater to the needs of all guests. The fitness center is well-equipped, allowing guests to maintain their workout routine while on the road. The outdoor pool is perfect for a refreshing dip, and the business center provides a quiet space for those who need to catch up on work. Additionally, complimentary Wi-Fi is available throughout the hotel, ensuring guests stay connected at all times.

Customer Service: The customer service at La Quinta Inns & Suites is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure guests have a pleasant stay. Whether it's providing recommendations for local attractions or addressing any concerns, the staff is always ready to assist with a smile.

Cleanliness and Maintenance: The hotel maintains a high standard of cleanliness and maintenance. The rooms are spotless and well-maintained, and the common areas are always tidy. The housekeeping staff does an excellent job of ensuring that everything is in order, creating a comfortable and inviting atmosphere for guests.

Value for Money: La Quinta Inns & Suites offers great value for money. The rates are competitive, especially considering the quality of the accommodations and the range of amenities available. Guests can enjoy a comfortable stay without breaking the bank.

Food and Dining Options: While the hotel does not have an on-site restaurant, there are plenty of dining options available in the surrounding area. Guests can explore a variety of cuisines, from local favorites to international fare, all within a short distance from the hotel.

Safety and Security Measures: La Quinta Inns & Suites takes the safety and security of its guests seriously. The hotel is equipped with modern security systems and protocols to ensure a safe and secure environment. Additionally, the staff is trained to handle any emergencies that may arise, providing guests with peace of mind during their stay.

Overall Experience: Overall, my experience at La Quinta Inns & Suites was exceptional. The convenient location, comfortable accommodations, and excellent amenities made for a memorable stay. The friendly and attentive staff added a personal touch, making me feel welcome throughout my visit. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Additional Services and Features: In addition to the aforementioned amenities, La Quinta Inns & Suites offers a range of additional services and features to enhance the guest experience. These include a complimentary breakfast, pet-friendly accommodations, and a loyalty program for frequent guests. These extra touches make staying at La Quinta Inns & Suites even more enjoyable.

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La Quinta Inns & Suites contacts

Phone numbers

+1 (800) 642-4241 +1 (800) 753-3757 More phone numbers

Website

www.lq.com

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