La Quinta Inns & Suites
reviews and complaints

On Tuesday the 25th of September I was pushed by a coworker Aurora. I have been bullied the entire 3 months I have been at la Quinta in Reno NV. GM Erin acknowledges this but I have seen no action. I have been in her office more than once the bullying and twice in tears. Still I went to work and still was bullied by Aurora and Elena who has been there for 10 years. I understand Spanish which they thought I didn't during mine and Aurora confratations Elena cussing me out. I have told this Erin as well. Other coworkers have complained and Erin has told us to "stand our ground".The day Aurora pushed I texted Erin to let her know the problem. There was no call or text back from her as I thought if one of my employees got pushed IMMEDIATELY would I want to address the situation. She did not as to that is why I choose not to go back.The 24th Erin had allowed Elena to have her son at work. This is just another example of what Erin allows these woman to get away with. There have been days I did not show up for work because of the bullying. I truly loved working there and got along with EVERYBODY never have I had to deal with such at a workplace and I wish nobody else would have to go through that. This is why I am writing this. I don't wish to go back but that something is done for future employees. I thank you and appreciate for taking the time to read this.

This is a letter I send to your GM after she fill out an incident report, no one have done nothing. I want all my money back, this is terrible way to treat your custumers.

Good morning Star Golato,

My name is Alejandra Risso, I'm currently staying in Quality Inn, 1505 Belvedere Rd, west palm beach. We arrived Thursday morning with my parents and my 2 daughters in law. I rented 2 rooms one for the girls and one for my parents and I. It is our first time in Florida, we just moved here after a long journey from NY. We needed to stay in a hotel until the moving company gets here. My dad is also going to start dyalisis a couple of days. To my surprise even though the rooms looked good, during my first night I felt bites as I was sleeping. When I woke up my right arm, left hand, right and left leg had multiple bites. I went downstairs and spoke to Karen who I believe is your manager. She had no life when speaking to me, no compasion or sympathy. She looked at me like I had three heads. I asked to switch our rooms which she did, but she did not offer to help me with medicine or show any concern that this happened to me. This is a serious matter. Tomorrow we will be checking out, and I want some kind of compensation. I have felt terrible these past few days, feverish, swollen and worrying about getring an infection. I could not go to the emergency room because I do not have insurance here yet. Attached below are pictures.
Star Golato GM, and Karen manager very bad customer service, even the staff said they don't know what are they doing.

Sincerely,
Alejandra Risso

Sent from Yahoo Mail on Android

On 9/1/18 I ck'd into LaQuinta inn Tucson East 6404 E Broadway at 5:30am after driving ALL night. your website showed a 2 queen room @79, I got 2 fulls. Yal charged me 2 nights stay to sleep from 5am to 5pm. WHY? I've complained about this twice with no response! I go to yall ALL the time! I'm a reward member! I deserve better then this! I know your clerks get bonus or commission for rooms sold as the clerk tried to charge me MORE for the 3pm to 5pm . That's ridiculous! 80 bucks for 2 hrs!

Recently my husband and I had an overnight stay at your location in Silverthorne, Colorado.The date was 9/13/18.Folio#0891358262room 632
the evening started out on a positive note. The facility was clean and inviting, as was the staff.An extra plus was that it was pet friendly.As we entered the room that was chosen it was not clean. Not a big problem -just got another room assigned to us.
We had a busy day and looking forward to a good nights sleep. However that did not occur.Trying to sleep in a stifling hot room was impossible! Several times we tried to adjust the thermostate, showing a 64 degree reading.We thought that would solve the problem BUT it did not!
In the morning we reported it to the front desk and it was turned back on us "it was your fault " We had tried to call the front desk but the voice mailbox was full. We tried several times then gave up.The response was "we should have kept trying"?
We were told that "it was our fault for locking up the system in the room.Our next days activities had to be canceled due to fatigue.
Please correspond to our dissatisfaction. I feel our charges should be refunded to us.
My email is j.m.[protected]@gmail.com. Jan Beckwith

I live an hour and a half away and decided to stay here bc it is close to my class, and provided wifi. Honestly, it was the only hotel available in the area with the notice I gave, but have never been disappointed with la quinta so assumed the price was a fair Priceline deal, not a reflection or the services or product I would recieve.

I walked into my room and there was a discharged deodorizer can on the floor. I immediately walked out not wanting to inhale chemicals. The maintenance tech removed the can and I returned a few hours later. Honestly, I assumed it was due to someone possible smoking in the room. When I got back from dinner, I could smell vomit.

I went down to see if there was other rooms only to find out the hotel is over booked, and there was no room I could be switched to. But what I found as I sat in the lobby studying vs my quiet room- which is WHY I stayed here tonight. So that I could study in quiet, the night before my big exam. I could have been home with my family in an environment that was semi noisy, possibly smelled like my cinnamon broom and rhat "mom laundry smell". My kids would likely have woken me up many times, but it would beat the sleep I'll be getting in the lobby bc the room Is completely vile.

To top all of this off, I came here to study which I could partially handle in a an environment that has noise; but no wifi?

For real? Now I'm stuck sitting in a lobby, no wifi -my Kaplan learn won't load on my phone, and I really don't know that I can sleep in my vomit smelling room.

Several people have checked in since I've been here, I feel like I wasn't switched bc they didn't want multiple people dealing with vomit smell in their experience tonight.

The kind front desk clerks politely told me a manager in the am may be able to help. The problem is, that will not help me with my studying or getting a good night's rest before my real estate exam tomorrow.

We chek into the La Quinta, Savannah, GA/Midtown on 9/24/2018 thru 9/26/2018...
Front desk staff very pleasant and efficient, but after checking into room #151; I immediately killed a roach in the window, no fridge nor microwave (not mentioned on the web site I used booking.com. Two of my friends are diabled, one fell twice on the way to ice machine due tostanding water on sidewalk that was slippery...2nd day moved to Room #154 with fridge and microwave for $5.00 more (waived) Staff provided and dolly type deal to move all the stuff we had brought with us..In this room I found and killed a spider crawling under m pillows on the bed I was to sleep in, several small insects that were crawling on bathroom floor, a magot on the other bed, etc., etc...just kept finding and killing bugs..,

This after i was down at the front desk bragging how nice they all were and especially Alicia - who I would like to give a special recommendation she is very efficient; but, nice, professional and very sweet...But, we would like a credit for the room or some type of comp...Love everything but the bugs are a big problem

I had a reservation for a room at the La Quinta hotel in Nashville, Tennessee (2345 Atrium Way, Nashville, TN). I stood at the front desk for 20 minutes waiting to check in. There was a sign at the counter stating, "Be right back. Helping another customer." A line began to form. Finally, a woman came around the corner and said she would be there in a minute. She offered no apology to me or the other people waiting. Her name tag said she was the front desk manager, Heather. Just thought I'd suggest additional training for your managerial staff as she was as abrasive as a cactus.

Thank you for your time.
Heather Stutzman

We spent two nights at the LaQuinta Inn in Tuscaloosa, AL. It was, by far, the worst experience I have ever had! When we opened the door to our room, we were hit by the smell of mold and dog urine. The carpet was stained and sticky. There were stains on the ceiling and mold in the sink and shower. The maids had only left a half roll of toilet paper, two towels, no tissue, and one bar of soap. There were no extras of anything. We had to make a trip to the front desk for more supplies. At one o'clock in the morning, the alarm clock went off. I suppose a previous guest was kind enough to do that for us. The next day we left for the football game, hoping we would have clean towels and a fresh room when we returned. But, NO! We had NO maid service. We returned to unmade beds and dirty towels. No extra toilet paper or soap. The worst part of this whole experience was the amount of money we paid. Each night was $460! We paid almost $1, 000 for two nights of hell! This is highway robbery! DO NOT EVER STAY AT THIS HOTEL!

Good day,
We are writing to you in regards to our recent stay in your hotel. We checked in Wednesday September 12, 2018, and checked out Sunday September 16, 2018.
You know we've always heard good reviews about your hotel, and in fact my husband stayed at LaQuinta in Indiana to attend a conference for his employer and he recommended we stay at this Bloomington location. From the moment of check- in the staff was not very welcoming towards us considering they had no clue who we were, nor that it took us six hours to drive here. No hello, no smiles, and of course no thank yous.Our room number was 701 by the way. On Thursday morning we were awakened by your staff to clean the room by them just forcing their way in walking through the door without knocking or notice. My husband had to run to shove them out and close the door. Is this your hotels procedure? It's no good.
On Friday morning I woke up to a series of bites on my thigh that were itching terribly. I showed my husband and we immediately searched the blankets, and nothing until I calmed down then a bed bug surfaced and crawled across our blanket. My husband killed it, and we shook the sheets. We started to call the front desk, but due to the initial poor customer service we received from the beginning we declined to complain with fear that we'd be given another room that was far worse. Friday evening we left out to grab a bite to eat, and came back through the back door only to be locked out of the hotel. Thank goodness my husband was with me otherwise I would've been outside alone at night open and vulnerable to be harmed. We had to go through the front and be questioned like we were brand new guests and get our key cards resynced, which was embarrassing to say the least. Let me just say this, this trip was gifted to me by my husband for my birthday and if it wasn't for him it would've been ruined by our hotel stay. Your breakfast staff downstairs was pleasant and the one young lady that we trusted to clean our room was precise and quick and very cordial. I'm not sure how you plan to rectify our experience, because we are not locals. However I'm sure you stand by your business and you care about how your guests perceive your establishment. Also the reviews you receive set the tone for the next group of patrons that decide stay in your hotel that's good or bad. Please get back to us regarding this matter.

With regards,
The Rashad's

P.S. I want a refund

My husband and I stayed at La Quinta in Las Vegas for 8 nights and checked out from room 256 on the 20th of September. The hotel was booked under my husbands name peter brown. When we arrived at LA I took out my cash from my wallet on the 21st and found that $160 was missing. The cash that was in my wallet was the spending money that had stayed in my wallet until we were at LA. It was our LA spending money. Instead of there being $600 there was only $440 there. My wallet was always with me unless my husband and I went to breakfast in the morning or for a swim in the afternoon / evening. At no other time has my wallet left me. I stupidly trusted the room maid more than I should have. I am certain that it was a room maid that took the money as twice during our stay whilst we were in the room with a do not disturb sign on the door someone opened our door, heard our voice and turned around to leave. As they were leaving I was able to see that the person was wearing the staff uniform. If there is a do not disturb sign on the door why would the staff enter our room withour even knocking the door?

#127
I checked into the hotel on 9.14.2018. The check in was strange having to listen to rules of the hotel, I asked for a copy.
The room I was given and shown to had an odd odor I thought maybe it was an odd cleaning agent smell. I put the air conditioner on at 72 degrees it was warm and humid out, maybe just needed to be aired out
I woke the next morning a bit congested, went to the breakfast room and hot tub later.
My congestion seemed to clear up a bit.
I went back to the hotel room and watched a rather large cock roach sit on the dresser and killed it with the TV remote.
I stayed there for a week was going to check out on the 9.21.2018
on the morning of the 9.20.2018 1110AM I hear a loud banging on the door. Again.
I yelled thru the door who it was, he just yelled check out is at 1100AM I got dressed and opened the door and tried to tell him I was't to check out until the following morning where he interrupted me and yelled time to go. Again I tried to tell him and again he interrupted me. At this point a little crowd of people had appeared. I immediately grabbed my tablet and went to the main desk and showed the concierge my reservation dates. I said that man is trying to kick me out. She immediately came down the hall with me and went into the laundry room where he was a member of the House keeping staff. His name is Suneju. He started to argue with the concierge, I was surprised and mortified. I was hugely embarrassed.
I just slinked back into my hotel room and hid until the small crowd had gone. I left the hotel and didn't return until early evening. I was so embarrassed.
Why, if there are any questions about ones stay doesn't a call come from the front desk. Why is a housekeeping man banging on guest doors. Incredibly rude. WHY is he challenging a customer as to his reservation. I booked this thru Expedia and i will tell Expedia about this incident as well.

On Sept. 20, 2018 at approximately 11:08p.m. me and my Fiance Daniela Resendiz where going to our room on the 9th floor via hotel elevator. Upon entering we tap on the 9th floor button, the elevator door closed and the elevator began to go up when it suddenly came to a complete stop on the 8th floor. I immediately called the front desk and told the attendant our situation, he advised me he would make note of the situation. 15 minutes lapsed due to no air cooling in the elevator I called the front desk again asking for progress, he stated he's looking for a key and hung up on me not reassuring me the situation was under control. 15 minutes later totaling 30 stuck in the elevator I once again called the front desk this time the attendant yelled at me in a harsh aggressive manner saying "hold on a [censored]ing minute I am working on it" and hung up on me again. So I called 911 and the dispatcher patched me into the NYFD, I stated my situation and where I was. 10 mins later they where on the scene and freed us from the elevator. Upon arrival to my room after 60mins plus of being stuck I called the front desk and asked for his name he gave me the name, Linwood, than I asked for the managers name and he said Vijay. I told him to leave a note telling the manager that I wanted to speak with him and he told me "whatever you can do that yourself tomorrow" and hung up on me. I've been a member of La Quinta for several years and a Elite member for several if those years have stayed in La Quinta hotels all across the US and not once have I experienced a ordeal as this one. I understand mechanical problems but the service I got from the staff was outrageous and uncalled for.

On july 12 2018 my son and I checked in to the hotel 32nd st ocean city Maryland. Every was fine until the morning of the 13th. Upon leaving the hotel i exited stairwell g into the parking lot the exit walkway is so poorly designed i can't believe it passed building code inspection. The walkway is 2 feet off center of door leading you off curb into decorative stones. I fell broke both bones in my lower rite leg, had surgery in near by hospital. Had to have someone drive 7 hrs to pick us up, motel management new i fell never asked how i was never offered any compensation, but they were happy to take my credit card.i have sent a few emails to laquinta but no response from them

I have been a Rewards member with La Quinta from 2015. I have traveled a lot for work and we prefer to use this brand. Come to find out I have not traveled for 18 months due to a change in my position and when I log into the website to book a room come to find out they took my points and now they are telling me because I have not stayed within 18 months I lose my points. They would be willing to give me back my points at 25, 000 per stay but I need to pay to get my points back. I've contacted customer service and the rewards Department and all they tell me is to read the terms and conditions in the membership because they have the right to take them if my account goes inactive. So instead of trying to keep me as a guest they'd rather lose me and let me stay at another hotel brand. Which the other hotels we stay at Best Western, Marriott, Hampton Inn all will give me my point that I have lost at LaQuinta just to earn me as a Rewards member for them. And they're points never expire. So beware if you don't travel often you'll lose your points with LaQuinta and you might as well stay at another hotel where they really do care about you as a Rewards member.

My name is Jared Dunn. I am from Birmingham, Al and travel 100% of the time for work. When I am out of town I always try to stay at a Laquinta if possible and this applies when I'm in Little Rock Arkansas as well. For the past 4 months I have stayed at a Laquinta in little rock all except for 2 weeks. I generally stay at the one in downtown Little Rock and just spoke to them last week about giving me a decent monthly rate seeing how I will be working here until 2020. The rate was higher than what I have been paying through booking.com But I checked my bank account this morning and notice that since September 3rd, 2018 until today September 17, 2018 I have been charged over $2000. I spoke to the manager on shift today and she kept giving me the run around saying "the $900 charge was for the 3rd-15" if that's the case why did they charge me $400+ on the 3rd and another $150+ on the 15th? Against n she kept giving me the run around talking to me like I am illiterate and I tried repeatedly to explain to her that "I don't care how you look at it from what date to what date it still comes out to over $2000 for 2 weeks. If I don't hear from corporate and nothing is done about this I will never set foot in another Laquinta and I will let it be known how I was treated after being a loyal customer. This along with all the other bad experiences I've had there is completely unacceptable and unprofessional

My family could like to file a formal notice of praise and thank you directly to Mr. Alan L. Tallis, Mr. Jeff Schagren, Mr. John Novak, Mr. Steven Flowers, Mrs. Sandy Heilman, Mrs. Jackie Burke.

Our journey begins with our stay at La Quinta which is located at 4222 West 150th Cleveland Ohio.

We feel that all La Quinta properties/hotels should be measured and graded by this location. The service and staff at this location is excellent in every way. They should be the model by which all other locations are measured and judged by.

My family and my employees use La Quinta Properties across the entire USA for our business and personal travel needs.

On August 08, 2018 the staff of La Quinta in Cleveland mail me back my loved child's toy bear and irreplaceable sleeping blanket. They send them via USPS using the tracking number [protected]. This took time, effort and caring.

We request that you please formally recognize and praise at the corporate level the cleaning lady, the front desk clerk, the manager down to the office staff that all took the time to send my family back their missing belongings. To us this means that La Quinta cares about its customers even when we are not staying at the hotel. That means that we are party of the La Quinta family.

Thank you a thousand times over,

Sam Benson
2205 West Jackson
McAllen Texas 78501
[protected]

Terrible experience! NOT SAFE!
My wife and I didn't feel safe. Due to the fact "staff" let an inebriated lady into our room, and tucked her in. The situation was wrong on so many levels. Staff was very non chalant about the whole mishap. I had to cue them to change the sheets, and to get another room. At first, they did not have other room, until I pressured them.
Also, the situation was not communicated to the GM or any at that time. The GM or La Quinta guest services did a TERRIBLE job in making me happy after what happened.

On September 12, 2018 I checked into the La Quinta in Lake Buena Vista. After checking in and going to the room after a long 12 hour drive we wanted to freshen up. Turned on the water and to my surprise nothing. I called the front desk and they said they are working on it. Why wasn't that not mentioned before when I was standing there. So needless to say we had to leave out without freshening up due to dinner reservations. On September 13, 2018 at approximately 11 PM we returned to the room after a long day at Disney. We were getting ready for bed and I turn to see a huge cockeroach the size of my hand on the wall. I immediately called the front desk and he said he'll get there in two mins. Ten minutes went by and I had to call again to hear the other person tell me he wasn't there when the call came in. So after another ten minutes he decided to show up with a towel to catch it. He then drops the roach and he scurries behind the AC unit. The guy shrugs his shoulders who I believe was a guy name Manny and says oh I lost him. I asked what are we to do he says we can figure it out in the morning he is fully booked. Yet no apology or nothing for the disgusting creature in the room. I said fine I'll leave he states ok great I'll check you out. So about midnight I had to hurry to pack my things and find a new hotel. I meet him at the desk and yet still gives no apology. As we was exiting another patron was complaining of the excessive marijuana smoke and non working tv. I told him he might as well go because the front desk is not going to care. Im more so upset at the lack of compassion they have for guest. I will never spend my money at this business and will inform all friends and family to refrain from it as well. I am truly and utterly disappointed.

We were under a mandatory evacuation from Jacksonville, NC, and we reserved a hotel in Newport, TN, then our reservation ended so we came to Knoxville and got la Quinta, cause there was more room cause it is me, my wife, my neighbor, and his wife. And when we got the hotel they said our 4 pets were allowed, and so we won't go crazy in the hotel we go out and about for a little bit of the day and someone called the front desk to complain about our dogs barking, and the front desk let us know if they get called again we are gonna get kicked out and we will probably have no where to go cause hotels are booked due to the hurricane. And if we leave again and the dogs bark because some one goes by the door and our dogs sense them and bark, are we just gonna get kicked out and left with no where to go cause we cannot return home until Sunday. And when we checked in they said our 4 dogs were allowed, and dogs normal act is to bark when they sense someone by the door, especially if they are guard dogs

My husband and I had reservations for the LaQuinta Inn at 4730 W. Spruce St. Tampa, Fl 33607, Tampa Bay Airport. For September 10-14. The moment we got there things where not right. The front desk person (Kim) was rude didn't acknowledge us at all. Then when we get to our room (#150) drawers hanging open. Not vacuumed, everything was dirty. So we go back to the office they give us another room (#127) toilet overflowing water everywhere called the front desk she said we don't have any to assist you right now. So I went back to the office they gave us yet another room (#131) housekeeping didn't clean our room until the last day we were there even after I complained about it. She didn't do anything. This location is very unprofessional we were on vacation and had already budgeted this in our vacation months ago so it was hard to try and rebook somewhere else. Would really like a response on this.

Made customer

Katina Dickerson

[protected]@yahoo.com
[protected]