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very poor customer service
Ref Confirmation #89324EC005950 Subject: Poor customer service 8/5 From a General Manager- Megan Sullivan I am writing in regards to the mishap that took place on September 5th with my daughter (Karen Madison) that, was staying with me at the La Quinta in Auburn, WA at 225 6th Street SE, Room 416 for three nights. Your property itself wasn't bad but the...
horrible sleep experience
Hello, I recently stayed there on Sunday 9/1 for my cousins wedding that I was in... I have a 16 month year old that stayed with us. We called earlier and asked for late check out, which was no problem BUT one of your cleaning ladies starts whaling on the door at 8:30/9 in the morning waking up my kid!... she even began to open the door bc I guess we didn't get up fast enough...what is the point of late check out if your going to be woken up? Especially after a wedding. Also, I think it's awesome you allow dogs there, I have two of my own... but you need to designate one section of the hotel to them. We had to listen to a dog bark all night, which thankfully didnt wake up my son, but I slept like absolute [censored].
poor service, unclean rooms, rooms not ready for check in, rude and unprofessional staff and manager, belongings removed from guest room etc.
On August 30, 2019 at 12:30 p m my husband and I checked into the LaQuinta Hotel on Pratt Rd.in Plainfield Ct. to prepare for our daughters wedding on the 31st. We had lots of boxes and items needed for the wedding including guest welcome bags to be handed out by front desk staff which included the itinerary for the stay at the hotel for the celebration...
Read full review of La Quinta Inns & Suiteshotel
Ive never experienced anything like this. Ive had people trying to look in my room non stop since I booked here. They have tried looking through my window even though I have the curtain closed. They have been looking in through the peephole so I had to block it. Then I noticed them trying to look through the crack of the door. Its insane.
If anyone expects any type of privacy at all then they should run from this place.
credit card billing
You have not released the pending charges on my credit card.
We reserved a room for six nights but decided to move to a larger room in a different hotel as we knew we were not able to return to our home right away and needed more space. (There was a fire in our apartment building and we have been temporarily displaced.) We paid for the one night we stayed when we checked out. That was Friday, 9/30/19. Today, 5 days later, the charges for all five nights are still pending. You overdrew our checking account by not releasing our money when we left. I realize it has only been 48 business hours - Friday and today, but there is no excuse for holding onto our money this long.
Please release it.
hotel service
I've spent over 2000.00 at LaQuinta inn east on Broadway in Tucson Arizona in the past few weeks. This visit I had to unclog my toilet in the room twice. Then I find my door to the room did not lock and for all I know it was this way the whole time I was here. With my two children also!!! The employee said he had to have me change rooms and he put us by a...
Read full review of La Quinta Inns & Suitescomplaint about overcharged and misbehavior of staff.
I reserved a room after checking price of one queen bed with refrigrator, oven all the feautures and next day when we go they said they dont have that type of room available and gave us a room that has no fridge, own and seprate small beds. the girl on reception was so rude and forcing us to pay more if we need a room with Oven and refrrigrator. so why we...
Read full review of La Quinta Inns & Suitesfailure to provide promised services, theft by staff
Worst La Quinta we've ever stayed at. Empty breakfast food pans at an uncrowded time in the middle of service. Room: no internet service as promised, black mold on bathtub, failure to resupply shampoo and conditioner. Entrie hotel generally dirty. In addition, while we were out of the romm and the romm was serviced by housekeeping, our iphone charger wa...
Read full review of La Quinta Inns & Suitesmanagement
Ruby courtright/ ganger is the general manager at this location!
It has been brought to our attention that she is a convicted felon who served time at marysville prison for trafficing drugs
We are appalled by the fact that not only do you employee felons you allow the to run the hotel financial and guests. Absolutely appalled this is public record so for us to no this and you not is poorly on you're part
Trafficking drugs how do you or us as guests not know she isn't trafficing drugs out the hotel as we speak!
I will never stay at a laquinta again with my kids and make damn sure I tell people this is they type of people you employee and allow to be in charge! You may as well as employee perverts and murders bc honestly I don't feel any safer!
I have shared this on many other sites
Laquinta you should be ashammed
Front desk employees and refusal to let me in my room
I need to make a claim. I stayed at the travel lodge owned by wyndham on august 14, 2019 in anaheim On ball rd. California usa. Please transfer my points my true member id is 530555637can u please update this account. But letter is to inform you of ny absolutely disastrous customer service I encounter on august 14 2019 I had a paid vacation at the la...
Read full review of La Quinta Inns & Suitestheft
On the night of the 25th and 26th of July we stayed at the La Quinta Inn in Corpus Christi. When we checked out on the 27 we noticed a pillow that we left in the room. We quickly called the desk clerk and she said that the housekeeper had in fact been on the pillow and put it in housekeeping. When we went back the next day to get the pillow however it wa...
Read full review of La Quinta Inns & Suitesbehavior from asst manager and condition of room on second visit 8/4
we checked into room 156 on wed 7/31... price was $112. room had a refrig and microwave... front desk people were very nice and accommodating. room left a bit to be desired as tub and sink didn't drain at all... I ended up with a bath instead of a shower because water didn't drain. My husband and I are both Wyndham reward members with him traveling 200 day...
credit card
I have never stayed at your hotel but in the 822019 my credit card was used twice at 3800 w fort Lauderdale commercial Blvd once at 1:56 am for $77'97 and at 1.58 for 270.07 at your front desk I have contacted the broward sheriff department this was a purchase made at your front desk with my credit card with out any identification I Wil be in contact with...
Read full review of La Quinta Inns & Suiteslong island, new york
Date of Visit (7/31/2019 #89231EC011603- I called the hotel directly and booked a room over the phone, they told me that they had a king bed with a sofa sleeper . Upon my arrival they told me they only have a king bed Invariably It was late I had to accept it because it was late and we were tired. As a result of this three adults had to try and sleep in one bed. Also at the same time I gave the attendant the card I used to make the booking on the phone and he said that was not the card on file and than proceeded to use the card i presented to book the room . So I checked my account and i was charged twice for the same room $168. 77 over the phone and than $119 at the front desk . Now only was i charged twice but the room is inferior; the chairs in the room are filthy, the shower curtain is hanging off the wall, the air conditioner filter is so dirty dust is hanging out of the vents, my daughter has been sneezing and coughing the whole time, the bathroom ceiling and shower curtain has mold . This is the worst La Quinta Inn experience I have ever had. I would also like to note the lobby is shabby and dirty. I am totally disappointed with my visit here.and would like a refund on both charges, I feel as though I have been scammed. Thank you for your prompt attention regarding this matter. Denise Rivarde [protected]
room and facility
I went to try La Quinta for the first time and im so disappointed that i was going to book asecond night know i dont feel i want to stay here, The pool and spa closed and broken, the computer is broken and to make the matters worst had a cable tech knock on my door at 830 at night to change my cable box, and the grounds are are filthy ? Please call me asap. [protected]
damage to ceiling at room 109
The ceiling was damaged and starting to fall apart. The damage was located above the shower. I was asked to change rooms and no refund or free stay was offered. Our stay wasn't as described.
I usually stay at Holiday Inn but I was giving La Quinta a shot. I guess I will just go back to Holiday Inn 3 times a month. I figure I spend around $1000.00 per month on hotel rooms. If you make this situation right I will come try out La Quinta 1 more time. I haven't shared my experience on Facebook and social media yet.
Waiting for your response,
Lindsay Bedford
didn't receive the room that booked and paid for and have small and uncomfortable room
Email id # [protected]@gmail.com Date of Incident : 07/17/2019 Orbitz Itinerary No # 7450723232220 Confirmation no # 88865EC025822 Our Flight was delayed 4 hours from New Jersey and reached there at 2:30 am instead of 10:30 pm. I called around 9:00 pm from New Jersey airport and explained them that we are reaching there late night, not sure what time...
Read full review of La Quinta Inns & Suitesunethical behaviour
On Thursday, July 18th, around 11:30am, I checked into the Westminster La Quinta in Colorado. At 9pm that evening, I noticed a tiny ant farm underneath the dining table in my hotel room. The ants were feasting on what looked like a very dried piece of sugary food. Apparently house keeping did not do a very good job cleaning this room, because I also found a...
Read full review of La Quinta Inns & Suitesdirty, service, breakfast
The room seemed dirty, carpets had crumbs and rips. When we went to breakfast the syrup was so watered down it had no flavor and made the waffles soggy. The milk was watered down and the oatmeal was not cooked so basically there was nothing to eat. When I went to tell the front office lady and all she said was "Thanks for letting us know" no sorry at all!...
Read full review of La Quinta Inns & Suitescheck-in, ac, double charged
My name is Tenisha D. this was my first time at a Laquinta. I was under a booking confirmation # 2112466731 ans we checked in on 7/20/19. The confirmation was for 2 rooms double bed at 71.67 each room. When we arrived the systems were down and one of my credit cards was swiped twice, nothing was charged on this one, I then used another one it didn't go...
Read full review of La Quinta Inns & SuitesOverview of La Quinta Inns & Suites complaint handling
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La Quinta Inns & Suites contacts
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La Quinta Inns & Suites phone numbers+1 (800) 642-4241+1 (800) 642-4241Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 2 2 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 2 2 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone numberCustomer Service+1 (800) 753-3757+1 (800) 753-3757Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone numberReservations+1 (800) 642-4258+1 (800) 642-4258Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone numberReturns Service Center+1 (214) 492-6600+1 (214) 492-6600Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone numberHead Office
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La Quinta Inns & Suites emailsinfo@lq.com100%Confidence score: 100%Support
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La Quinta Inns & Suites address909 Hidden Rdg Ste 600, Irving, Florida, 75038-3822, United States
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Most discussed La Quinta Inns & Suites complaints
employee has stolen our camera!Recent comments about La Quinta Inns & Suites company
Room readiness, poor attitude front desk clerk
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