La Quinta Inns & Suites
reviews and complaints

My wife stayed a LaQuinta hotel in Lake City Flordia on Jun27 2021. During the night there were girls running up and down the hallways laughing and screaming. Contacted the front desk with this problem and was told that they would take care of the problem. The problem persisted and another call was made to the desk. They said again that they would take care of the noise . They never did anything about the noise. Around 3 in the morning the noise quieted down. My wife was on vacation in between the end of chemotherapy and up coming surgery and needed a good night sleep. With all of the noise in the hallways my wife DID NOT GET ANY SLEEP. They decided to check out at 7 in the morning to get out of the hotel Upon leaving the hotel my wife spoke to front desk and filed a complaint with what happened to the night. I contacted Mr Sullivan manager of the hotel and he informed me that the only thing he could do was offer some reward point, Sent a EMail to Mr Sulivan on July 13 and told him that we paid $164. 64 and his offer of reward points was unacceptable. I had a phone conversation with Mr Sullivan on July 29th and went over with him all the problems with his hotel. He then said he could offer me a 40 dollars credit and after further discussion he raised his offer to $60.00 and would not offer any more which I accpeted and was not happy about the whole situation. We paid $161.64 dollars a night at your hotel for a QUIET ROOM AND A GOOD NIGHTS SLEEP WHICH did not happen. The only acceptable out come would be a full refund for the services your hotel did not provide. I look forward to hear your response. Thanks for your help
James Gillaspy Jr
[protected]@yahoo.com
[protected]

We checked into La Quinta Inn and Suites Colorado Springs Garden of the Gods on July 15th 2021 with our children - going up to the room in the elevator there was a strong smell of urine. Once arrived in the room it smelt musty, there was pubic hair in the bath and hair around the sink. The room was not clean, the hotel itself was very run down. We immediately called the front desk and informed them we were not going to stay but check out and find another hotel.
We were told to come on down and check out that there would be no charge as we had not stayed. I returned the key cards, the guy behind the desk went to speak to his manager came back and typed a few things in on the computer and said we were good to go. 4 days later a charge of $880 and some change was made to our credit card.
We have been in touch with the hotel and it appears the guy who supposedly checked us out didn't do it correctly so the charge went through. This is obviously the fault of the hotel. We have contacted the hotel numerous times. The manager is now avoiding my husbands calls. I would like a refund of the money that we were charged .

I'm staying at La Quinta in Sherman Tx. This is a filthy unsafe place to stay. Thanks to my company that got my reservation set up. This is the second room they moved me and I been cleaning and securing my door cause it doesn't lock properly. I always stayed in La Quinta hotels but this is ridiculous. Even the side door is broke and anyone can come in, Pictures! omg.

I drove in to Savannah, Georgia on July 18 and walked into the hotel to get a room and the front desk gentleman took one look at me and my family and proceeded to tell me that the hotel was booked. I have experienced subtle discrimination but never on this level. I walked out of the lobby, and called the hotel from the parking lot and proceeded to make a reservation for a room. When I told the person what had just happened he could not explain what had happened.

Not happy in Savannah.

Hello just checked out my room this morning to find out they over charged me they charged me for the same day on a different card. Tried to call back to talk to me he hung up wasn't trying to fix the issue. On the way to airport to stlouis Missouri please give me a call [protected] my name is Niah Dominiqua Williams.

Hello,
I recently stayed at the La Quinta at 13825 Terra View Trail, Louisville, Kentucky 40245, United States. My confirmation number was [protected] I stayed July 10th-15th. I booked the hotel through hotels.com and check-in was the first issue. They overcharged my account and then when I tried to stay another night (the 15th) the lady at the front desk had no idea how to do that. She told me that I would have to "figure it out by myself" After I added the other night I get a call at 11 am on the 14th saying I'm late for checkout even though I already added another night. She then called me 2 other times saying I needed to come downstairs to help her figure out my payment. Then after the 3 calls, I get 2 charges on my account for 150$ After I call back she says none of my transactions are going through. None of these charges were pending they over-drafted my account and the lady at the front desk did not seem to see the problem. After I stayed another night I see that my fiance got a 377$ charge on his card (his card was not the card on file for the stay) we used his card once for a coke at the front desk. After I called the front desk to tell them they charged the wrong card and gave him an overdraft fee the lady gave no sympathy and said "I cannot do anything about the charge until my manager comes in tomorrow" I understood her manager already left but to have that bad of a system that If somebody gets charged on their card they have to wait until the manager returns the next day! I called La Quinta customer service on and off for 3 hours and got nowhere! No one could help until 7 am the next day. This was the worst experience I have had at La Quinta. Even after I checked out they still said I owed them 377$ because my original payment didn't go through! So now I have to wait until my claims from the bank come back to pay the hotel..

my phone number is [protected]
email is [protected]@gmail.com

I stayed at the one in Phoenix 911 South 48th Street Tempe checked in Sunday just checked out today was there for 4 days 5 days total room was a disaster carpet looks really bad like they never cleaned it after two previous tenants head to tails 1 Cup for coffee no coffee no sugar so many drug addicts around could not sleep I told the front desk to move rooms because the people next door to me where drug addicts they wanted to charge me extra for moving rooms they called it upgrading I call it peace of mind from Tucson spent a lot of money there will never ever stay here again

I've been staying at at the La Quinta Inn Phoenix for a few weeks I have two service animals that are registered they are not aggressive in any way shape or form. I went to rebook a room when I was in the middle of moving from one room to the the other room and I have all my belongings with me because I do not have a house so this is my only way of having a shelter over my head so I was very hot and I got a glass of water from a lady i had meet that was staying there as well. Then the manager said that I was not to book a room and I need to get my stuff and get off the property because he said my dogs for aggressive therefore I asked him do you have any written complaints or documents to show me this or a video and he said no but it doesn't matter your still not able to book a room here. I've done nothing here but sleep and keep to myself and the way he talked to me was just uncalled for when it's a hundred and some degrees outside sweating so bad that I'm going to pass out. I want a drink of water so the lady that I got it from got yelled at for giving it to me was absurd.I think he has to be inhumane to think that people don't have friends or meet new people at hotel rooms not all people are bad and he has no people skills to be in his position for a Hospitality manager. And now I cannot rent a room here and I'm very hot outside with my family which would be my two dogs and my boyfriend it is over a hundred degrees and I have nowhere to go because he wanted to tell me my dogs we're aggressive with no documentation or proof that this occurred so therefore he needs to be removed from his position or showing that he is wrong he needs to formally apologize to me and take me off of it do not run to the list because this is not okay if my animals die and I die in the heat it's not on me it's on your staff members

I checked in on July 11th slept there for one night and noticed the next day in the afternoon bites all over my body along with itching in sharonville

My husband and I checked into our hotel late at night, & the room was disgusting. There was what looked like blood splatters around the room, stains on the sheets, a dead roach in the middle of the floor, a bug in the room, and so much more. By far the worst hotel. And when we went to ask for a refund, the front desk told us to call in the morning because she didn't know what she was doing.

I stayed at the la Quinta in Lancaster pa around June 9th and they tried to say my room smelled like smoke well yeah I just walked in from smoking so a month later they take $121 off my card on July 9th and now another $115 on July 11 they have no reason to keep taking money off my card I didn't authorize any transactions! Thank u jodi hoey ! [protected]

Date of arrival June 10-2021
Front desk - TANYA
Front desk service was rude disrespectful She asked if my dog would pee in the carpet. Understand this property is a pet friendly hotel and our dog is a very well Trained Service Dog.
She told me all dog owners must stay in the first floor. I asked for the rules and regulations of the property, she never showed them to me. The
First floor is a noise floor due to the vicinity of the pool.
I encountered a person with a dog at the second floor and asked him if the received the same treatment we received and his response was,
If I would have been treated like you were treated, I would have moved to another hotel.
The Assigned room mattress stench like pee. The room stench humidity
Next day my husband asked for a Room change.
The front desk person was wearing mask and was behind a glass which made difficult to understand her. In lieu of this, my husband asked her to repeat what she was saying and as response to his request she grabbed from her purse a megaphone and used towards him. The ONLY REQUEST WE WERE MAKING WAS FOR A CLEAN ROOM!
The head of the housekeeping crew named THELMA ended up helped us finding a clean room with a mattress that does not stench and was not FULL OF BUMPS. She was respectful and helpful as well
I understand anybody can have a bad day but the person greeting guests at the front desk must realize it's representing A BRAND.
In our case the rudeness and disrespectfulness was not caused by us. We waited in line with patience but regardless it was our turn she decided to take care of everyone else regardless these guests were not waiting in the line.. we have NEVER EVER experience such situation in any hotel in the states or abroad.
By the way, we have been coming to this property for 8 Years and have never experienced such unacceptable treatment. Au contraríe, the service was flawless.
Thank you.

On July 10, 2021 I reserved and stayed at the Laquinta Inns and Suites. Before I went to shower I noticed the shower was not clean. Hair was in the soap before I even used the shower. I have braids so this did not come from me. I went downstairs to inform the clerk and he had someone to come and half clean the shower. While the guy was suppose to clean the shower left the shower with hair on the soap dish and used shampoo on the toilet. Totally, not satisfied because Laquinta was one of my favorite hotels but now I have to inspect my room as soon as I check in.

Stayed from7/6-7/11. 1st thing I was there with children and the pool was closed. (wish we knew that at booking website states pool is open) Get room key and open the door and smell of wet clothes hits you in the face, go back to the counter and he said I knew I wouldn't be happy had housekeeping show us 3 rooms picked another room it was ok, I bring Lysol and spray everything and wipe so I know it was ok. Bathroom is disgusting but I already changed the room didn't want to make a big deal I just cleaned it myself. Woke up the next day and I was making the beds I slept on a pillow with a HUGE blood stain! I freaked I was so mad at myself because I sprayed all the pillows and I didn't even see it but the pillow case moved and I seen it the next day so grossed out! Went to the desk and they moved me to another room. It is what it is we are here for a concert all rooms everywhere have no vacancy. The black mold everywhere! We have been to other hotels by La Quinta had no issues we booked this 6 months ago didn't think we would have an issue but this was the worst stay ever!

Hotel was horrible and disgusting. Rooms not done hallway fire doors locked, dogs barking no to very poor outside lighting . Huge holes in ceiling leaking what appear to be sewage water based on smell. No doors locked so anyone could access hotel without a key. Rooms smell of mold and smoke phone did not work . Floor soaked due to leaking fridge. Ect