LA Fitness International
reviews and complaints

After many years of being a member at LA fitness Hazeldell Washington this club refused to let me in due to not having ID? Funny, I use my phone number everyday to get in every other day but not today. The girl at the desk said they where having issues with fraud, come on u have my picture for crying out loud. Well looks like I need a new gym now. Hard enough getting my fat [censor] up to show up to the gym. Don't need the excuse of they would not let me work out today as one, God knows I already have a million excuses not to go work out.
I get u need rules and have to enforce certain policies but if I've been doing this for a year now without an ID or card, notice would of been nice instead of a rejection at your door.
Also if you didn't believe I was who I said I was why would you print out all the account information and give to me so I could cancel? So really if I'm not who I say I am I can cancel this other persons account. Odd really! Probably not the best business practices. A course no manager on duty to talk to at the time. Wife Called a couple days later talked to manager and all lies and excuses to the Extent of saying I was yelling at the desk people. That could not be farther from the truth. I left that gym feeling low and beat down by employees eforcing a rule that they never enforced before. I really felt that i just walked into a power hungery staff that could care less about me or the membership that gives me the rights to your facility. Check out yelp reviews HTTPs://yelp.to/qTKq/6b3VU9OBeL

The new LA Fitness in Seminole Florida opened 9 months ago. There's dirt that has never been cleaned in the 9 months. The same spill on the floor for weeks, underneath the machines dirt, let's not mention the bathrooms and let the picures do the talk. I'm attaching 16 pics. Staff useless.
We are asking for basic cleaning here, at least not having to gag when we grab a dumbell or when we go to the restroom. Basic is not being done, and we pay for basic maintenance with our membership.

I moved away from home in early January and stopped using LA Fitness. I didn't have time as well as forgot to cancel my membership. I now haven't used it in about a month. Since Friday, I have been receiving several calls a day from LA saying my card has expired and I need to pay my monthly fee. I have been receiving
So many calls it's on the verge of harassment. I haven't nor will not be using the gym for the past month and don't feel as if I should pay, or at least should get a Pro Rate which every other decent gym provides. I am extremely displeased with LA and will never be using their gyms again.

I went in as a guest and I made the mistake of giving my real number. I went in two weeks ago. I just got my ninth phone call. They say "when are you coming in to see us so we can schedule you with a trainer." I even got calls asking me why I never came back." Calls asking me why I didn't come to my training session that I never even created. Calls offering me deals. Harassing business policies. They won't stop calling me. All I did was go in on a guest pass. This is illegal

December 8, 2017
Juan Lopez #[protected]
on this day I went to the gym around 900 pm unfortunately I was late for five minutes after ten and one of the employees her name is Shannan Walter T
she became very aggressive and started saying things like the next time that happen again she will cancel my membership I being in this gym= for many years and this is the first time I got late taking a shower and because that little incident this young girl said something like that to me I request from la fitness administration to please remind this employee that as a customers we deserve some respect and I hope this do not happen again thanks for your cooperation.

Hi, my name is Rachel Yang, I'm writing regarding my stolen jacket which is Canada goose. I wear my Canada Goose jacket to your club located at 8555 Woodbine Avenue, Markham, ON, Canada. And I hanged my Canada Goose jacket in the hanging area in the women's changing room and went for running. And after one hour, I found my jacket is gone when I came back. I'm so angry, I lost over $1000 jacket in your gym. I have been with your club for over one year and your club is membership club and your club didn't take care of my property well and lead me lose my jacket. The Markham club didn't put any note reminding clients that"do not put valuable staff here". And your club has responsibility to pay for my loss. And if there are thieves in your club, you'r responsible for finding the thief otherwise there is no other customer will come to an unsafe gym with thief.

I was never told that getting the personal training would be a contract. Now when I dont like the services at all and wanted to cancel it all, turns out, i have to pay about $700 to get out of it (buying the contract out). Would they have told me this before, I WOULD NEVER EVER SIGN UP. I was told for the first and last month payment. I DON'T LIKE THESE SESSIONS AT ALL. I need to get out of this. I dont want to be in a situation that I am paying for something that is not at all useful for me. My body and myself arent liking it at all. All of this is very stressful. Need someone to contact me asap.

I was told before that my daugther could not go in so when my husband works out I wait outside. Today 12/03/2017 I got to the gym and seen kids under the age of 10 inside with there parents. And I told the girl in the front that refuse to give me her name but Jose was right there and witness everything the girl in the front desk Behavior totally out of control. I strongly believe she should be remove from the front or re-train it gives this LAFitness a very bad impression for members that just walk in and expect to get greeded. She even threatened me to call security! She literally started screaming and making gestures with her hands like a form of threatening! please resolve this immediately my membership number is F2 439-3473
My phone number is [protected]

For a number of months, the LA Fitness gym at 1801 NE 123rd St. #200, [protected], is unable to provide the news channel for MSNBC/DirectTV to its members. I am specifically referring to the TV monitors on the cardio machines. All of the channels work fine with one exception, the News channel from MSNBC. Currently, you can only get sound, but no picture - so one can only listen to the news channel MSNBC but not see it. I have mentioned it to the gym's management a number of times with no resolution. I am consistently being told that the channel's picture comes and goes with no explanation as to why. However, I noticed for several months, that only sound is provided - no picture! I visit the facility several times in the week and I have yet to see the MSNBC channel work properly. Please look into this and resolve this service that I value when visiting your facilities - Thank you.

Dear sir,

My name is jainu.I was accidentally joined my personal training session last month. When I joined I was told to my trainer that I only need it for 2 months but, he didn't tell me it was 1 year contract. He really tricked me . I am an international student and now I am not able to come for training during my studies as well as my work . And I didn't have enough money to raise for the personal training. Everything was told to my trainer before joining the personal training and I accidentally signed the contract. I asked him to explain everything but he never told me about 1 year contract. Still my money is going from my account

Is this how LA fitness treat customer . By cheating?

Please provide me a valid solution to my problem . Please send me the solution to my email address. [protected]@gmail.com

I am a member to the local LA fitness center at Gaithersburg, MD, and I want to submit a complaint to the operation manager - Eric and his staff. I moved to Plainsboro NJ in the mid of Oct due to job change. I went to LA fitness center in person in early Oct to query membership cancellation / transition, and one of the staff told me that I should talk to LA fitness in NJ before making any decision, and I could always cancel or transfer over the phone. So I moved to NJ and found that the closest LA fitness is 30 mins away! I called and asked for membership cancellation at the end of Oct. And they told me only operation manager could do that. So I paid for the Nov membership without consuming!
During the month of Nov I called 3 times. Finally, on Nov 30th, the Operation Manager - Eric answered the phone. He was pushing responsibilities to me instead of solving problems. He also made me to pay the membership for the month of Dec and he alleged that it is the corporate policy. I am very upset. The entire process just sounds like a fraud to me!

Today, November 27, 2017, I was discriminated by the operation manager from LA Fitness, address: 6400 Irvine Blvd, Irvine, CA, I used a profanity inside of the gym, and the gym operational manager named Nathan told me that it is prohibited to use any profanity? because today, I cursed, then I got kicked out from the gym, and the operational manager named Nathan told me I am banned from going to LA Fitness any longer, because any individual who is the member is prohibited from using profanity and will get kicked out. If this is not true, then I am taking it to the court man and sue LA Fitness. I have reviewed your the terms and use policy, and it did not make any implication of any members using profanity then resulting in being banned from all clubs of LA Fitness.

Hi, my name is Jason Corda. I am not angry or dissatisfied with the experience I had with La Fitness gym or Personal Training.

Only thing I don't accept their system. Means that I need a girlfriend to make the body. Or if I make the body I should run after girls.

I am not immature. I do recognize the importance of Testosterone and proper supplementation to acquire the physical appearance.

However, My community is the minority in Canada and in our country India also we don't have girls or should I say females. And the very few we have is low caste.

So I want a body. However, I am not sacrificing my sister or my future daughters in this bargain which is completely satanic.

I am currently in India for Treatment. I am not able to access LA Fitness website. But all I want to do is make Peace.

Thank you,
Jason Corda

Hello, I joined the LA fitness three months ago and the manager ( TEM ) forced me to sign up for the personal training class and he didn't provide me the correct and right information he forced to sign up and unfortunately I signed and made me dupe. First, he provided me false and wrong information and said to me I can cancel it anytime but now I'm not able to cancel till I have to pay the 50% remaining balance. but why?
I'm 19 years old and I'm a full-time student, I don't have income source so Please help me to cancel it.
thank you

I Samuel Herring, attended the new member assessment and stated my desire to lose weight. I was not intending to get a personal trainer but was most impressed with the person who showed such compassion to want to work with me as his only client, unawares that he was a district vice-president(J.C.). He impressed me with such skills that helped me began to improve from pains in the back and trouble walking. After two sessions he began to introduce me to new people to work with me but stating all along he would be the real one working with me. He later incouraged me to double my sessions a week. Shortly afterwards he would be working on the computer while having me work with someone who was complaining about their job. Gradually I saw less of him and could not get him to answer the phone. When I did see him he state such wonderful ideas for me upon losing the weight and that we were still a team yet I was working with someone else who was complaining and using the same routine of workout. I was getting very upset but tried to bare skin with the situation. Several times the vice-president would mention he wanted to make it all up to me and workout with me personally off time. But it never happened. Then I was transferred to another trainer when mine quit. The new trainer was good but 4th he schedule times did not workout. After sometime I was told by the manager(G.) that he would workout with me personally. The first scheduled session he was late and someone had to call him. He told me he was transferring me to yet another trainer again. But that day he personally worked me so hard after coming back to work late, and told me who would be working with me. I had problems functioning at work for a few days. I desire to cancel my membership with LA Fitness and my training contract. I do not desire to make any further contacts with Winchester Ave. location in Memphis, Tenn.

To whom It may concern,

I use the swimming pool facility at LA Fittness facility at the Renton Landing area at 715 North Landing Way, Renton, WA [protected].

I swim there almost every weekend morning.

The pool, hot tub, dressing room bathroom and shower areas have very slick ceramic tile floors. The floors are almost always wet from pool, hot tub and shower water.

The floors are mostly bare with occasional rubber mats. The mats are not continuous they are located just here and there.

Sometime the mats are removed completely for cleaning with no mats at all covering the slick tile.

The mats should be continues in the dressing rooms, in the walkways, in the shower rooms, and on all areas around the pool and hot tub where people walk.

I have slipped several time on the we tile and I have seen others fall and experience bruised legs and arms. I have witnessed several falls by other people where they sprained wrists, hands, legs feet, etc.

I feel this very hazardest condition could be corrected by providing continues walking mats from the dressing room to the pool, hot tub and shower areas. There really should not be any wet tile areas where one cannot walk on a mat.

I also feel that the mats should never be removed for cleaning during the day when the facility is being used. They should be removed for cleaning only in the hours when the facility is not open to the public.

Your attention to this matter will be greatly appreciated.

Gary Young
[protected]
[protected]@gmail.com
3115 Mountain View Ave. North, Renton, WA 98056

Ive been a la fitness member for years today 10/24/2017 at 130pm I went on the stair master and there was no sign saying it was broken as soon as I step on, the stairs lost grip and the stairs started spinning out of control it bruised my leg pretty bad I have pictures and my shoulder is in pain from holdind and hanging on so I wouldnt fall when I told the receptionist she said sorry and that was it and that they had no manager on site! I feel like they didnt even care I was injured and did nothing to make me feel better or to find out why that machine had no warnings of it being down! Is this how you treat member who have been injured due to neglegance on your part? I would like some one to contact me my name is nataline amanda villa I was in the la fitness in fontana ca in sierra lakes off the 210 free way my phone number is [protected]

I have registered for 6 months LA fitness personal training. The trainers are really poor, session will go upto 30 mins and have to pay 60 for those 30 mins and they will just chat with us in that time not real training and I moved to Richmond later on and asked them if they can cancel the membership. She is so rude that she didnt even bothered about what i am saying. These guys dont even have a LA fitness in Richmond which is their mistake and charged me 50% of the payment fee for noting. Please I personally request you guys dont opt a personal trainer in LA Fitness it is way more expensive and so training better to opt for Crossfit. Very cheaper when compared and trainer will be very good.

Hello

I was previously a member of LA Fitness in Scarborough, Canada. I also had the PT sessions. In March/april I cancelled BOTH my PT and membership. Cancelling the PT membership was both time and hassle and another payment was taken in error. I was also given the wrong information from the club itself. This issue was resolved over phone calls.

Regarding my membership I had to sent a cancellation form to the address in California. I was told once received all payments would stop.

As off today I have been charged by my bank and upon further inspection I can see a payment of $50 was taken from my account and has been taken every month. I was under the impression these payments have stopped months ago. I have just check and payment have been taken for May - Oct that's 5 months payments I did not expect to be taken.

Please help as mentioned I was under the impression everything was cancelled. Unfortunately I have changed email addresses in that time and cannot forward the emails I received from LA Fitness.

I have instructed my bank not to let any further payments go through but that is 5 months of payments you have taken when I didn't even know I was a member.

Thanks
Alanna McCance

My updated email address in [protected]@hotmail.com

I’ve experienced numerous issues with this LA Fitness Facility in Diamond Bar. All problems have aquated to stem from an operations manager who goes by the name of Kevin. He is unprofessional, rude, and a liar. He lied to me about my options just so that I would have to cancel my service and resign with sales department. He was extremely rude in doing so, didn’t want to give me his info because when I asked it because I wanted to speak to higher management. On several occasions I’ve seen him be very rude to other Members of the location.

I’m only writing this because as a director of Sales and Marketing, I think it’s important that management know of his unprofessionalism and reputation he is giving this gym.