LA Fitness International
reviews and complaints

Please Please turn off the news and sports. It's horrible! Most customers get plenty of that at home. Put some nature videos on if you have to have television at all. You can't please all the different personalities at the gym so please don't try. Personally, I could do without either. Why don't you ever poll your customers to see what they want? You might get higher ratings when your reviews come in. Thanks for listening.

Barcode F32549741 I realized the charge of $ 54 on card for membership, it is a process to cancel with you I do not have any gym near my new address. They made the charge on 12/1 and my form arrived on 12/7, they sent me an email confirming the cancellation and I thought that the membership fee would be returned but when I sent the email asking for that return they told me no It was possible, I DO NOT understand why it is something that I will not use next year. what kind of policy are they usin?

My name is Natanaildo, I had signed an account with LA Fitness at South Florida Boca Raton specifically at Mission Bay. After canceling my account they kept the discounts and I just discovered because happens a fraud and I needed to cancel my account at Bank of America. So LA Fitness gave me the information that the refund was done at canceled account..., the Bank of America told me that this was impossible. I had contacted Corporate Department of LA Fitness, and a person of name Jazmine Bugs told me that she will reopened my account and change the bank information to proced with reimbursement, this one was more lies from their side. Today she asked to me come at the gym and take the receipt with front desk members with transactions number to show for the bank, this document doesn't exist. More lies...
Luiz Garcia is the manager of this unit that made this mistake and didn't cancel in correct way, but now he couldn't do nothing. This is so strange.
So I just want my money back, but this isn't a serious company focused on costumer satisfaction. They don't care about nothing, just receive our money. I don't know yet how to solve my issue and how to receive my money back, but any way I will start to register my compliant in all sites that I could.

Roxana Silva on October 20, 2021, just suffered a huge embarrassment at LA fitness, located at 1801 NE 123 Street, suite 200 in North Miami.
I am Celeste Gouvea and I have been a LA fitness member for almost 17 years and I suffered the same!
Roxana is from Peru, she just moved to Miami and she is looking for a nice gym to register herself and she asked me for help.
Before Roxana come to visit this LA Fitness center location, she carefully filled her online free pass access, and I also made a previous call and spoke to the representative called Manny Casas at this location.
Which he was very attentive and welcomed Roxane to come and try her free pass access to see if she likes the gym. Also, gently he said that we should call him when we got at the gym reception.
So, we did exactly that.
However and unfortunately, he wasn't working at this time, starting his shift at 2pm.
Well, even though she had a online registered free pass access and spoke with Manny Casas previously, a man who identified himself as a general manager called Jose Cruz, fully prohibited Roxana Silva from gym access, mentioning Covid sanitary measure restrictions to all guests!
However, at the same time, he completely contradicted himself and requested $15, 00 for her free pass access!
In order to avoid more embarrassment she paid it to him and he gave her back her credit card receipt.
Curiously, Jose suddenly started to laugh at us. Roxana and I immediately called his attention to it!
In a Completely nonsense, disrespectful and insane attitude!
What a big shame of this whole situation!
Was Jose Cruz instructed to treat and welcome future LA Fitness members and other members like this?
After Roxana experiment this humiliation and constraint, she has no intention or interest to become a new member, like anyone in the same situation!
Please, keep closer attention to Jose Cruz attitudes, his posture representing this well-established and amazing company is totally disconnected, disrespectful, contradictory and disastrous.
Thank you very much for all your attention and feedback about this case.

horrible, dirty, rusty, hot tub has black mold on edges, been broken for weeks same as tread mills. Horrible .just come and look before the BOH shuts you down

I have asked many times to the staff at the front desk to please fix the door to the men's sauna almost 3xs a week for several weeks. Not fixed.
The building is not up to code.

Some of the staff sit back laughing in their chairs when numerous people have mentioned the issue.

Please Fix the men's sauna.

I joined LA Fitness and also signed up for personal training and was told I could cancel the personal training. My 1st trainer up and left and went to another club. The second trainer got a part time job and isnt available on my given days. Now they only have master trainers(whatever that is) and there is no one to train me without upgrading my membership. This is wrong and I find to be a complete breach of contract. When I spoke to the manager of training he said it could be 30 to 90 days before they could find a replacement. So as of today I have training sessions and no one is available to train me. Should I call corporate and complain and let them know they is breach of contract and request cancellation? Seems very apparent the training managers dont care once you sign up and customer service after you do is poor and highly unprofessional. Please does anyone have any thoughts on how to proceed? Thanks William San Antonio Texas

Last week I was at a LA Fitness in the Chicago area. There is a section with a Personal Training area banner but it says nothing about not entering. It is the only section that has a set of TRX cables and on the LA Fitness website it says the TRX equipment is in the Functional area available to all members. There was a personal trainer in the area with a client but I was not interfering with their workout. When I began to use the TRX cables he insisted that I has to leave so I did. I'd like to use these cables as stated on the website.

These people have no common sense, there employees said that they have a mandate to have really loud music at their Esporta Facility in Orange City, Florida. I mean that darn music is crappy and it drowns out the headphones that I listen to my music through. They just started with the blasting music and it makes me want to scream. I spoke with others there and they feel the same way. These people are very ignorant of what their customers want and talking to them about it, is like talking to a broken record with a stuck needle. And they need to do is turn down the music so my ears stop bleeding. The Operations Manager there is beyond help and the guy I talked to at Esporta was worse. I sent the CEO of the corporation that owns La Fitness and Esporta and got nothing. No wonder they are in bankruptcy!

I cancelled my membership back in June due to the pandemic mask mandate and then was baited by your company to have a free temporary hold placed on my account until I was ready to return. Now I am being charged the annual fee and the monthly membership charge when I was never disclosed that. This is a crooked way to charge people fees so that you can get away with stealing from people during a terrible financial time. I will never be a member of your gym again and I will make sure to let everyone know not to use for gym. I even called the customer service line and was told by your rep basically too bad that it was disclosed in that first baited email. I will be contacting my lawyer.

11/16/20

I have made multiple attempts to resolve the following issue with L.A. Fitness without success and now send this email in hopes of a resolution. I will be brief to save time and space but request you kindly follow back. In brief this is the issue. I purchased the service of a fitness trainer March 9, just prior to the shutdown. We met, he laid out an exercise plan and took my measurements while showing me which exercises would be beneficial for me. An initial $324.71 was paid and $217.00 was taken September 9, 2020. I haven't seen a trainer since the initial meet and greet for the following reasons: The trainer didn't show up twice, I was there but I was told the trainer either didn't make it in or the appointment had been made at the wrong time by the trainer's supervisor (I showed up each time as no one notified me of the trainers absence). The trainer called me twice to confirm other appointments and later called to cancel, I called twice to make appointments with the Covington locations with the assistance of the personal trainer manager Kyle and neither time, for two weeks out was there a trainer available. At this point the facility has been gracious enough to cancel the contract but refuses to call me with how to be refunded for the $541.71 spent. I had been willing to use the 8 or so sessions but because I have not been unable to schedule an appointment, I again have requested to cancel the service. I have been told I cannot be refunded, and I must use the 8 sessions prior to January. I have left many messages for Bryant Silva to reach out. He informed me he busy and discontinued contact. The following people have failed to follow back or reach out or who I have spoken with: Joseph, Kyle, Bryant Silva, Lettie, The manager of the Covington Gym, Mike, Juan, the manager at the Petrovsky location, she and another person read the notes on my account, laughed and said they couldn't help and they had done all they could. Neither tried to ask questions nor explore my concerns. I was informed there was no number for me to call to resolve this issue, no email, no person other than Bryant could help me. I had used a trainer once and could not be refunded even if it is LA Fitness which are in breach of contract, they have refused to assist me. I have waited weeks for a call back or email, I have called multiple time, I have left messages, contacted the better business, called various phone numbers and been on hold long periods of time to better understand the reluctance to refund monies for a service you are unable to provide. I know longer am interested in giving this type of money to an organization that refuses at minimum to offer any type of customer service. I am shock at the appalling lack of concern that has been exhibited and dismissive attitude. I have no good feelings about spending my income to support such unprofessional business practices. I again kindly request a refund for the money spent and call. I can be reached at [protected]. There is much more to this situation, but I think this is enough for now. Nothing but regrets to have entered this situation.

Sincerely,

Valerie Larry

Extremely disappointed with the very shady sales department at LA Fitness in New Brighton, MN. I purchased my membership over the phone and not until I agreed to the membership/credit card charged did I find out the the sales rep was not honest with me regarding the details of my plan. Not until the contract was emailed to me, did I find out about the annual membership fee and also that my insurance did not participate in the program. I called back the sales agent to complain as he told me Blue Cross Blue Shield of MN did participate in the program and he made no mention of the annual fee. All he said was, "Oh, I thought you knew about the annual fee" and "I thought your insurance was in the plan" Apparently, all he wanted was a sale and was comfortable not divulging all the details of the plan - super disappointing
Thank you for your time
Amy Jo

Good evenining,

I am just sick and tired of the rash of vehicles and lockers breakin on a daily basis. Today, 12 Nov my 2006 Mercedez and 7 other vehicles was broken into and it was reported to the staff. Not one time did the Operation Manager Jennifer or any other employees announce the incident over the intercom. However, they are quick to advertise the Juice Bar.

Even a manager onsite stated "The contract security officer on duty claims she fell asleep" this is unacceptable. Someone should be held responsible for all the cars that was damaged.

This is piss poor customer service and they are desparately in need of some type of customer training. As a retired military vetran/police office or any other patron should not be treated in that type of manner.

This is an out-of-pocket expense that will place me and my family in a financial bind. I am seriously considering on taking my business elswhere.

Please feel free to contact me at [protected].

Robert Anderson