Kwik Trip
reviews and complaints

On 3/15/21 at ~6:00 pm, I went into the Sheboygan Falls store to pay for gas & purchase ice. The door signs assert masks are required, yet there were 2 customers w/o them. I complained. A male associate curtly informed me that masking is not a law & cannot be enforced — &, of course, freedom! FYI, no one is free to put my life at risk. SMH

Iv been smoking wrangler cigars since 2010 and didnt have any issues until mid summer 2020. i dont know if they got a new machine or what but it packed the cigars so tight that you could not get air flow through them. i thought it would get better so i kept getting them(its Feb, 19th, 2021 now) and they did not. i tried to loosen them up but that would rip the paper most of the time, and the times it didnt it made it burs so unevenly that the bottom could be burnt half way down while the top is hardly singed. i have tried to contact the company and they refuse to even respond and kwik trips solution when i contacted them was to try and throw money at me and say "its probably a one off" even though its been going on since mid summer 2020 and i told them that. why just give the money back when its going to get wasted because they refuse to acknowledge the problem so it would just keep happening. i would just switch and be done with it but im not able to afford anything more expensive that would last check to check and the only other brand i know they have for sure is extremely harsh on the throat. this leaves me feeling like kwik trip dont care as long as they get there money and that is just plain bad business to alienate your costumer base like that.

Your store diesel are at exit 97 fond du lac os disgusting and is a big safety/fire risk waiting to happen, I am a trucker and often refuel at this location and have had enough of this, the pumps (all) are filthy from top to bottom, the pump handles all leak sou you always get fuel on your hands and floor, they also never print receipts, the ground is soiled with diesel, food coffee and who know what else. The pumps and ground do not get cleaned or serviced. Every time I get into my truck, my truck is contaminated with diesel and s#%t from under my boots. This place is a fire hazard and safety hazard as the floors are soiled with diesel and stuff making is very slippery. I bet if a fire safety marshal was to inspect this place they would close it down! I request you go there and see for yourself and do something about it!

Went to Kwik Trip in Rockford Mn and and slid into posts by front door and bent front bumper and other misc items
Manager was good about it and wrote a accident report.
Had to call corporate office after waiting 4 days
Talked to Renee in Risk Management and she said there was icy conditions but because nobody else had a problem that day they would not cover cost of damage

I was at the Kwiktrip store located at 1355 85th Ave, Blaine, MN this Tuesday (09.15.2020) and in the brief period of time I was in the store at least 3 people entered without face masks on. When I challenged one of them I was told "Kwiktrip doesn't care if I don't wear a mask". When I talked to the manager I was informed that company policy is to not deny service to those who do not wear a mask. I called corporate immediately after leaving the store and explained my concern. I was promised that someone from management would get back to me - has NOT happened.

Somehow the word needs to get out regarding Kwiktrip's true position regarding wearing of masks! There is a poster on the entry doors and inside the store but obviously their true position is becoming known and that's dangerous. If you wish further details please don't hesitate to call me at: 612.812.1130. Thank you, Joe Voels

Good Afternoon, I visited my local store as I always do. I'm crippled and I bought a view thing's plus got fifty dollars worth the gas. I wanted a piece of pizza and they only had pepperoni and I can't eat that anyway I asked the gal behind the counter if I could get a slice of sausage she looked at me and said just a slice and I said yes. She replied well I guess they could make one. Anyway I paid for my items and took them out of my truck I asked her if someone could bring it out to my truck in front of the store. It's hard for me to walk because I don't have a knee cap, I waited twenty five minutes for a slice of pizza so I called inside and she said it's in the warmer. Finally a nice gentleman by the name of Joe came to my truck with the pizza. This gal didn't care about her job or crippled people. I never had a issue in this store until today. I can take my business someplace else that is for sure. I worked in this kind of store for twenty years and treated everyone with respect. Store # 1019 Register # 4 Ticket # 1588495 Time 2:37
The store was not busy. Thank You
Sincerely, Marcia Stolski
[protected]@hotmail.com
[protected]
Feel free to call me.

On multiple occasions a person in the food department was caught not wearing gloves while preparing bakery. All three offenses happened within a year. She didnt wear them moving donuts from one tray to another, didnt wear them while frosting the donuts, along with a 3rd occasion. But he/she still employed at the store in the kitchen. Multiple employees go into the kitchen without a hairnet including leaders while food is being prepared. It is disgusting.

Date, every day since you changed the coffee cups from foam to paper.

The new coffee cups all leak where the overlap seam is on the top of the cup. The lids fit bad and every single cup i have purchased since you have switched over has leaked in my car and on my clothing.

It was the single worse mistake Kwik Trip has made.

Otherwise i absolutely love you stores and it is my primary got to for everything but i will never buy coffee from there again.

I have two complaints first complaint. I work nights traveling back from Wisconsin dells back to Madison sometimes it was late nights and there was nothing left to eat so I stopped at Kuik Trip. I entered the store and asked the staff when the donuts would be out because I knew they brought fresh donuts in the morning hours. So I meandered around the store waiting for the donuts to come out. Because of my meandering around the store the employee thought that I was drunk. She had no probable cause to think that.I suspect your policy of rewarding people for turning in drunk drivers was going to give her a bonus and that's what she was working off of. shortly after getting my donut I want outside to my car and a police officer approached me. I told him the story that I just told above. the officer that time stated that this isn't the first time that this KuikTrip has done something like that and he was going to go in and have a talk with her. still I felt profiled I felt like I didn't want to ever go back to that place because of that reason. There really should be some training to identify people that are drunk if you're truly are trying to stop drunk driving and being a part of the solution this isn't helping. You're creating a long line of snitchesfor the sole purpose of getting money anybody that resembles that they've had a beer they're calling on.

Second complaint
I went fill my car up and bought a car wash. By the time I got to the carwash that day it was full to the brim I didn't feel like waiting so I thought I'd save the ticket and come back later. I went about a month later and the receipt was faded and what the shop owner or manager did was gave me another free car wash. Again the line was extremely long and I put it back in my wallet thinking that I could come back. I wasn't informed that they're only good for a month.
I came back and tried my code and it didn't work I went in to talk to the person on the inside and they said they couldn't do anything about it even though I had the original receipt which you could not read because of the fading and I handwritten the date on there the one I came in the code was written by the customer service rep on the receipt that I had you could tell it was two different writings. Anyways I just wasted money on a car wash I'll never get. the representatives on the inside saying for some reason it's offline and they won't allow me to produce a ticket. I asked him what he meant by being offline he says the car washes are down. Well I told him the car washes are running there's cars going through there right now. He says I don't know what's going on with the system but I cannot assure you a car wash not much I can do except for walk away shaking my head. Truly disappointing ☹️
I hope you change your policy on 30 days on the car wash it really is not enough time specially with when everybody tries to go and wash the car on the same day .
Sincerely Shawn Dugan