The complaint has been investigated and
resolved to the customer's satisfactionResolved kurl on mattress — defected mattress
resolved to the customer's satisfaction
Sub:- Kurl-on Mattress Complaints - Defective Kurl-on Mattress
I had purchased Kurl -on Mattress (Model No- KL+ SIZE(75 X 35 X 6) from Kurl On Ludhiana Dealer (Address AVI FURNISHERS, B-XVIII MODEL TOWN ROAD, OPP. WHITE HOUSE, PH- [protected])
At the time of purchase, it was told that in case of any defect, it will be changed on the same day.
The mattress got flattened after 10months of usage and then we made a compliant in MARCH at the Dealer shop to get it changed..
As there was no response of the complaint made at the Dealer Shop, we kept on running for it. After a no. of visits, we were told that we have to do the followup with the company ourselves and the dealer's job is to only write the complaint. And then we were given the no. of Area Sales Officer MR DEEPAK MOB-:[protected] to contact for complaint. after no. of calls he visited us and he told that there will be some minor complaint in it which we cannot solve it.
I thought that kurl on is the best company of mattresses in the world on the faith of this company
I purchase the best model of mattress(klassic plus) which is very useful for the back pain.But I didn`t get the material I needed from kurl on.And till date no action from the company has been taken against it.
Kindly Help us as we have made payment and did not get good material.I request you that do not break our faith from kurl on.