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KTM / Keretapi Tanah Melayu
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KTM / Keretapi Tanah Melayu
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www.ktmb.com.my
www.ktmb.com.my

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1.0 491 Reviews

KTM / Keretapi Tanah Melayu Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from KTM / Keretapi Tanah Melayu with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KTM / Keretapi Tanah Melayu reviews & complaints 491

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A
5:55 pm EST

KTM / Keretapi Tanah Melayu merokok di platform

Salam sejahterah. Setiap pagi semasa saya sedang menunggu tren saya perhatikan beberapa orang lelaki yang berada di platform menghisap rokok tanpa rasa bersalah. Saya juga mendapati setiap hari tiada petugas atau polis bantuan semasa di platform. Adakah selamat untuk saya dan juga pengguna lain? Saya mohon pihak ktmb mengambil berat tentang hal ini supaya tiada sebarang kemalangan berlaku kepada pengguna.

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1:41 am EST
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KTM / Keretapi Tanah Melayu pegawai kaunter tiket memberi maklumat salah

Saya nak buat aduan tentang penjaga kaunter tiket di KTM sungai petani yang bertugas di kaunter komuter tarikh 12/11/2019 jam 1.30 petang. Pengawai yang menjaga kaunter telah memberi maklumat yang salah kepada saya dan ramai penumpang yang lain tentang masa berlepas keretapi. Semasa membeli tiket, saya diberitahu komuter ke padang besar jam 2.20. semasa saya bersedia untuk menaiki train, saya diberitahu yang 2.20 ialah ets. Bukannya komuter. Oleh itu saya perlu membeli tiket yang lain sebanyak rm29 jika hendak menaiki train jam 2.20 petang.

Hal ini amat mendukacitakan dan melibatkan kerugian kepada saya kerana terpaksa membeli tiket baru. Saya juga amat kesal kerana dimalukan di hadapan semua penumpang kerana ditengking oleh penjaga gate. Walhal itu adalah tugas beliau untuk menjaga gate. Semasa saya masuk, tiada siapa bertugas.

Diharap pihak tuan dapat mengambil tindakan kepada pegawai tersebut dan memberi tunjuk ajar kepada staff tuan supaya boleh beradap dengan customer.

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1:06 am EST

KTM / Keretapi Tanah Melayu keselamatan pintu masuk

Salam Sejahtera

Tarikh Kejadian : 04/11/2019 & 11/11/2019 @ 06:00 am

Keterangan Insiden : Untuk makluman pihak KTMB saya adalah pengguna KTMB tegar setiap hari dari Alor Setar ke Butterworth dan saya adalah seorang Safety Officer, boleh dikatakan setiap pagi atau hari kemuncak hari isnin tiada petugas di gate masuk dan jugak tiada polis bantuan. Pintu terpaksa dibuka oleh kami untuk memasuki platform.

Kaunter beroperasi mulai jam 05:30 am

Amat mendukacitakan tiada aspek keselamatan dan jika berlaku sebarang kecelakaan kepada sesiapa apakah perlu dibuat.

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8:05 pm EST

KTM / Keretapi Tanah Melayu koc wanita

Tolong ugrade service ktm ni..lagi2 koc wanita, kalau boleh selalu buat maklum bahawa lelaki tak boleh duduk koc wanita..bukan apa, ramai wanita tak selesa apa semua..kadang2 kaum lelaki duduk kat tempat duduk khas wanita..wanita kena berdiri..sila baiki selalu pasal koc wanita...padahal tempat biasa ada je tempat kosong..kenapa perlu duduk kat tempat wanita..kami berasa tak selesa..lagi2 kaum lelaki pandang2 pula

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5:28 am EST

KTM / Keretapi Tanah Melayu timetable was sucks and service never improve since 10 years ago when I was student!

Ktm schedule to kepong Station, if you miss a train and you need to wait for another 45mins! Yes! 45 mins, this is sucks and what for the public transport is this to provide convenient to the citizens. This really make ppl frustrated after stress for work a day! Public transport as ktm never helpful at all! Is wasting ppl time.
If you are rushing for time or looks for convenient, don't ever never choose Ktm komuter service.

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12:27 am EST

KTM / Keretapi Tanah Melayu seat is missing

Train # :EP9105
Date time : 4th Nov 2019 13.10(pm)
Coach : D
Seat purchased : 1C

Refer to the train details above, I would like to do a complain and request for compensation, due to the seat I purchased is missing.

Video attached show that my seat is missing and image is the train ticket purchased.

Please contact me at [protected] for further information.

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8:29 am EDT

KTM / Keretapi Tanah Melayu pemandu ktm menutup pintu dengan cepat menyebabkan nenek tersepit dan terjatuh

Pada 26/10/19 pukul 3.05 pm nenek saya menaiki ktm dari padang jawa turun ke angkasapuri, semasa turun, pintu telah ditutup dengan cepat menyebabkan nenek saya tersepit dan terjatuh kebawah, luka di bahagian tangan muka kaki dan lutut. Pemandu ktm tidur ke masa berkerja? seronok sangat sembang dengan rakan sekerja sampai tutup pintu cepat. Kerja tak fokus, leka . Perkerja sebegini sepatutnya digantung kerja. Nasib nenek saya tak luka teruk, bayangkan kalau jadi dekat ibu mengandung atau orang oku?

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2:07 am EDT

KTM / Keretapi Tanah Melayu ets business class

For ETS business class service from KL Sentral To Padang Besar, route why is the Butterworth Station not included in this route? This Butterworth station is serving travellers for the state of Penang, so I just cannot understand why KTM exclude this station from its ETS Business class route.
And as for the normal ETS gold & Platinium there is a different in the cost of its tickets, however there is no difference in service or duration of the journey at all, so my question is why should we pay more for the Platinium service when compare to the gold service.

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1:07 pm EDT

KTM / Keretapi Tanah Melayu refund problem

On the 9th of October 2019, I have booked a ticket from ktmb online to go back to Ipoh from KLSentral for 18th October 2019 and another return ticket from Ipoh to KL Sentral for 20th October 2019. The bank sent out the 6 PINs and my phone sent me a message that the payment of RM72 was successful but ktmb online system crashed thus I wasn't able to receive my e-tickets so I went to Ktmb station Ipoh and waited an hour and a half to ask for a refund and somehow when it was my turn, the staff told me to wait for 24hours and check again whether the tickets will arrive and the money will be refundable at the station. But the tickets didn't arrive after 24 hours so I went back to ktmb station Ipoh the next day and the other staff told me that I had to wait for an email for two weeks to get the refund which the previous staff said otherwise but it's been the third week and there's no email about my refund for the tickets. I would like it if ktmb will refund the RM72 that I had paid. I am an old customer who buys ktmb tickets regularly and this has consumed too much of my precious time and effort while making me very disappointed towards your website and service. I deeply hope that you will upgrade your website server and system while train your staff to have a more friendly and helpful approach towards your customers. Thank you.

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6:49 am EDT

KTM / Keretapi Tanah Melayu train timing and station lack facilities

I'm a regular user at ktm seri setia. I usually take the 6:18 train back to subang Jaya

1. Sometimes the 6:18 train comes a few minutes earlier and I am forced to wait for the 6:40 train which comes a few later.

2. The timing I believe is not fair. People who are relying on the timetable that was published on your website. Some of them are rushing home after work.

3. At seri setia, the station is not fully protected from rain. Now is raining everyday. It's not fair to have shelter in the middle for the ladies coach and you expect male to walk under the rain to get onto the train

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10:47 am EDT

KTM / Keretapi Tanah Melayu system issue

For 13/10/2019, 06:43 PM ETS GOLD S from Bukit Mertajam to Kampar, the website shows that the seat C:10D still has one seat available, I can select that seat but I can't buy the ticket.

When it comes to the payment process, the system prompts up this >> Error: Your selected seat(s) has been taken. Please select again.

Then I go back and try to select that seat C:10D (still available) but it has the same problem.

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2:14 am EDT

KTM / Keretapi Tanah Melayu service / behaviour

Saya pengguna KTM tegar dari Alor Setar ke Butterworth tiap-tiap hari.

Nama saya IR Hafis

Setiap pagi mengambil perkhidmatan jam 06:08 pagi dari alor setar. jika boleh memohon KTM menukar dari 3 gerabak ke 6 gerabak kerana peak hours penggunaan.

Satu lagi isu ialah mengenai staff/polis di pintu masuk, pada awal pagi tiada sesiapa pun menjaga dipintu tersebut kebiasaannya. dan kami sebagai pengguna terpaksa membuka sendiri dan masuk.

jika ada mereka hanya akan membuka pintu pada jam 06:02 dimana tren akan sampai 06:08 pagi kami terpaksa berkejar ke platform 2. cuba tuan/puan bayangkan bagaimana mereka yang berumur atau membawa anak kecil perlu berkejar.

harap pihak tuan/puan dapat ambil langkah2 pembaikan.

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9:49 am EDT

KTM / Keretapi Tanah Melayu train

I tried to register as a new user in KTM. I filled everything needed, my email, username and password. My registration was not accepted. It told me that either my username or email has been used. I tried changing my username and my email but it keeps on telling me that my username or email has been used. After trying changing my username or email many times, I tried calling the center to tell them about the issue. I called, and they told me to wait. After the song ended, they hung up.

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7:08 pm EDT
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KTM / Keretapi Tanah Melayu ktm serdang - touch n go

Touch n Go sepatutnya memudahkan pengguna, tapi di station KTM Serdang, pengguna touch n go selalu menghadapi masalah. Gate Touch n Go kerap rosak, line beratur yang panjang (tak effisyen), dan semalam gate touch n go rosak, dan pwgawai yang bertugas mengarahkan utk saya keluar sahaja, pagi ini bila diberitahu tentang saya belum "tap" keluar, pegawai bertugas berkata "tak boleh buat apa2, mesin rosak". Dan kad touch n go saya dicharge rm10, dan saya diberitahu saya perlu "clear" kan kad saya di kl sentral? Saya perlu bayar lebih lagi? Untuk bukan kesalahan yang saya lakukan?

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2:47 am EDT
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KTM / Keretapi Tanah Melayu refund of ticket

Hi

Your website deducted payment from my credit card double. Do refund immediately!

Code: 002935
Code: 003212

Name: Padmene
Number: [protected]
Details of credit crad number: ending with 0929
Time: 10.06am & 10.09 am
Details of transaction: Return ticket from Kl sentral to Ipoh (3 Oct 19) & Ipoh to Kl Sentral (5 Oct 19)

Why is it your customer center not picking up the call?

Regards
Padmene

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10:27 am EDT

KTM / Keretapi Tanah Melayu credit card charged twice but no ticket issued

I logged in as "chetchew" on 01/10/2019 and tried to purchase 2 return tickets from KL Sentral to Kampar on 13/10 and 18/10.

The transaction was unsuccessful on 2 attempts and I was charged RM88.00 for each attempt to my credit card ending 9289 at 9:52pm.

Please proceed to refund RM176.00 (RM88 x 2 times) and advise when I shall be receiving the funds.

Thank you.

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4:17 am EDT

KTM / Keretapi Tanah Melayu ktmb online ticketing service and call center is suck

Your online booking ticket and call center very suck! You promise for 48hours but now already 4 days, and your staff refuse to take my call and the best part my numbers already got blocked! Totally frustrated! I feel like a victim of theft, not a misunderstanding. Please refund this [censored].

Reference no : [protected]
Ticket ID : [protected]-01

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1:26 pm EDT

KTM / Keretapi Tanah Melayu service

Pada 27 september 2019 saya menaiki ktm dari tampin, saya kejar ktm pada pukul 6.27 pm dan bila tiba ktm tidak buka pintu lalu terus jalan walaupun saya sudah menekan button di pintu tersebut. Pemandu ktm tidak ada sifat keperimanusiaan walaupun saya berlari semengahnya. Bagaimana jika saya tercedera atau terjatuh semasa saya menekan button pintu ktm tersebut? Customers service tidak bagus langsung dan saya kecewa sangat. Harap dapat membaiki kesilapan terima kasih.

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2:07 am EDT
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KTM / Keretapi Tanah Melayu ets ticket's fee being charged

last Wednesday (25/9/2019), I wanted to buy a couple of train tickets from Batu Gajah to Kuala Lumpur Sentral at 8.33 am on Friday (27/9/2019) online via visa but it stated there that the transaction failed . So I bought another two tickets the same date and time but the transaction was also failed. After that, I decided to buy another two tickets on Thursday (27/9/2019). But when I checked my bank account, my savings were deducted and the tickets were there in the 'manage my bookings' section. I have called the management of KTM, they said they will send a report to the upper management and called me back . Yesterday, when I called them back at first they did not pick up the call and then they said they were busy .But it have been three days since last Wednesday but I haven't got any update. I also have went to the KTM station at Batu Gajah to make a report. This made me truly disappointed in their service. I hope I will get my refund and this thing will not happen again.

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8:50 pm EDT

KTM / Keretapi Tanah Melayu late train

It is very slow train from Sungai Buloh to pleabuhan klang on 26sept 2019 as I took it at 749am until now.. I haven't arrive (now already 844am) at my suppose Kg Dato harun Station! Ur driver are driving really reckless took! Pls improve ur train timing.. V r living in fast world.. Educate ur employees.. Their lazy Ness others are taking impact of it! Even Japan got better train.. Time is important.. Check my screenshot when I'm typing this complain

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KTM / Keretapi Tanah Melayu In-depth Review

Overview: KTM, also known as Keretapi Tanah Melayu, is a renowned train operator in Malaysia. With a rich history and background, KTM has been providing reliable and efficient train services for many years. The company offers a wide range of key services and offerings, catering to the diverse needs of passengers.

Ticketing and Booking: KTM ensures a hassle-free online ticket booking process, allowing passengers to easily secure their seats. The availability of different ticket types, including economy, business, and first class, provides options for passengers with varying preferences and budgets. Ticket pricing is reasonable and affordable, making train travel an accessible option for many. Additionally, KTM offers flexibility in changing or canceling tickets, ensuring convenience for passengers. The ticketing system and customer support are efficient, ensuring a smooth experience for travelers.

Train Services: KTM covers a wide range of train routes and destinations, connecting various cities and towns in Malaysia. The frequency and punctuality of train services are commendable, ensuring that passengers can rely on KTM for timely transportation. The train compartments are comfortable and clean, providing a pleasant journey for travelers. Amenities such as Wi-Fi, charging ports, and food services are available onboard, enhancing the overall experience. KTM also prioritizes accessibility for passengers with disabilities, ensuring that everyone can travel comfortably.

Customer Service: KTM's customer support is highly responsive and helpful, addressing passengers' queries and concerns promptly. The information provided by customer service representatives is clear and accurate, ensuring that passengers have the necessary details for their journey. KTM also offers assistance to passengers with special needs or concerns, ensuring a comfortable and inclusive experience for all. The complaint resolution process is effective, demonstrating KTM's commitment to customer satisfaction.

Safety and Security: KTM prioritizes passenger safety by implementing various measures. The company complies with safety regulations and standards, ensuring a secure journey for passengers. Security measures are also in place at stations and onboard trains, providing peace of mind to travelers. KTM has robust emergency preparedness and response capabilities, ensuring the safety of passengers in unforeseen circumstances.

Infrastructure and Facilities: KTM's train stations are well-maintained and clean, providing a pleasant environment for passengers. Parking facilities are available, catering to passengers who prefer to drive to the stations. The company ensures accessibility for passengers with disabilities, with facilities and assistance in place. Signage and information boards are strategically placed for easy navigation. Amenities such as waiting areas, restrooms, and food outlets are provided at stations, enhancing the overall experience for passengers.

Overall Experience: Personal experiences with KTM have been positive, with reliable and efficient services. In comparison to other train operators, KTM stands out in terms of service quality and value for money. The ticket prices are reasonable, considering the level of comfort and amenities provided. While there is room for improvement, such as expanding the range of amenities onboard, KTM's overall performance is commendable.

User Reviews: User reviews from various sources indicate high levels of satisfaction with KTM. Common feedback highlights the punctuality of train services, helpfulness of customer support, and cleanliness of train compartments. Some passengers have also praised KTM's efforts in ensuring accessibility for passengers with disabilities. However, there are occasional mentions of limited food options onboard and crowded stations during peak hours.

Conclusion: KTM is a reliable and efficient train operator in Malaysia, offering a wide range of services and amenities. The company prioritizes passenger safety and provides excellent customer service. With reasonable ticket prices and comfortable train compartments, KTM offers value for money. While there are areas for improvement, such as expanding onboard amenities, KTM's overall performance is commendable. Potential customers can confidently choose KTM for their train travel needs.

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