Kroger
reviews and complaints

I live in West Virginia and I used to like shopping in Kroger stores in my area which is St.Albans and Dunbar stores.

I would say during last month the quality of the floor changed in very bad direction.

Gums, stickers, very dirty spots and poor shine of the floor.

It used to look so much better.

I talked to representatives at each store and they told me the cleaning company changed and brought back in the stores bad workers.

Store managers have told me, they keep complaining but nothing happens.

My question is why Kroger hired new cleaning company which brought back in bad workers ?

Kroger is losing customers because of that and nobody does nothing about it.

Why is that ?

I would appreciate your response back.

Thank you.

Kroger customer

I shop at Kroger Newport Mi 48166 almost everyday . its a rural area the only grocery store for miles. And I'm on disability so its close to home. And I don't drive so I have to get a ride to the store Yesterday i went to grab a few things laundry soap, liquid snuggle, dryer, sheets ragu, and parm cheese. Well i went to u scan and after digital coupons and card my total was around $18.00 I ran my debit card there was approximately $11.00 on it which left my balance at $7 ...as I said I'm on disability so my funds are very limited and I'm a single mother. So I got my change purse and was putting my change in the uscan and because it was Canadian the machine wouldn't take it so I called the cashier. I had like 10$ in change mixed like 5$ in Canadian the cashier refused to take it to pay the rest of my balance.gen manager came he also refused to let me pay the rest of my balance with Canadian quarters..as I said kroger is only store i go to so any change ive collected including Canadian was from that Kroger..needless to say i had to put 2 items back because the Canadian quarters was all the $ I had left until my next disability check on the 3rd., I have never in my life been so embarrassed and appalled. They literally made me feel ashamed that I'm disabled and everyone in the store heard them refusing my Canadian quarters..and ice been going to that store for over 10 years everyone there knows me and my kids., , however after yesterday the embarrassment and shame they made me feel I will never step in another kroger again I will take a cab into monroe and go to Meijer or Wal-Mart., until this matter is rectified...I was in tears when i left there...and I'm also gonna contact the BBB because if ur store is not gonna accept Canadian quarters then u should not be giving them to customers...I can't even finish the rest of my complaint thinking about it brings tears to my eyes I've never been ashamed of being disabled and on a limited income until your store treated me like dirt., ,

I am a former pharmacy technician and was recently fired for attendance. I understand the reason for my termination, however I would like to file a complaint about a coworker that made it difficult to work there everyday. I have complained about her numerous times but management would not enforce any consequences to my former coworker due to her seniority. I find it to be unfair that Barbara could create a hostile environment for not only just me but other coworkers as well and not face any consequences. I have complained numerous times to other coworkers and pharmacists but no action was taken, they just told me to deal with it. Not only was my personal life hard to deal with due to the separation of my parents, verbal and physical abuse from my father and now ex boyfriend and the death of my two grandfathers, not to mention a long time friend overdosing on heroin but coming into work everyday dealing with her negativity and harassment was just too much. She talked behind people's back all the time, had a terrible work ethic and inappropriately handled situations with coworkers and authorities due to her feeling entitled. I had reasons to stay there as long as I did because there were other coworkers who gave me support but I really feel like she needs her attitude to be addressed. On another note I also think there should be more store security due to how unsafe this Kroger's is. There is constant theft, the customers and even some of the employees are nasty and have terrible self care, it is truly an unsafe work environment due to the constant drug trafficking, prostitution and constant drug over dose in the bathrooms. This store is purely disgusting. The bathrooms are disgusting, the people are disgusting, and the store smells. I really hope this complaint improves some of the companies store locations because #751 gives Kroger a bad reputation.

In the month of June, on a Saturday morning, I was assaulted inside of a Kroger's store (in Houston, Texas. Located at 12434 State Highway 249 in Houston, Texas 77086) by a vagrant loitering inside of the store.

I was alone and shopping when the thug in question approached me asking for money. I told this person no I did not have any money to give him. He proceeded to follow me around the store until I finally told him to stop following me because I was not giving him any money. The next thing I know I was hit in the face and he took off running.

I immediately dialed the police AND reported the incident to the Kroger's management team. They were woefully inadequate, stupid, and did not help me in the LEAST. First I went to the service booth and asked them to get me a manager. I stood there waiting for at least six or seven minutes. Finally, I was able to get a manager. The manager in question was a complete idiot. I told her what happened and she stated that if she saw my assailant she would put him out of the store (yeah, that helps being that he ran out of the store after he hit me)...
Myself and ANOTHER customer alerted store management about what had happened. Moreover, employees in the store said that they saw my attacker hanging around the store on several other occasions, pestering people for money.
The police came. They were of no help. I later called the lead store manager, Keith Cooke (after speaking with a customer service rep for Kroger), and told him what happened. He took my police report number and stated that he would have his security team look at the camera footage.
This was two months ago now. I called Keith TWICE. I have yet to hear any updates regarding progress on finding who assaulted me so that I can press charges.

I have since STOPPED shopping at Kruger's completely after being a valued customer for the past 20 years. I will never shop at any of Kroger's locations ever again because I feel unsafe whenever I see the Kroger's sign.

I have witnessed and been victim to loitering at the Kroger on Parsons Ave. While getting gas, I have been approached by 3 different individuals on different days, asking for money or trying to sell goods. One aggressor refused to let me into my car unless I gave him money, I had to defend myself and yell for a customer to help me. I have been followed to my car while leaving the store, asked for money again and then cursed at when I refused. Security was notified of this incident and simply shrugged their shoulders, advising "it happens all the time." Many times, security is standing outside of Kroger talking to different women and smoking cigarettes. I have been approached by a security officer who asked for my number. This is completely unprofessional behavior. I have neighbors who have informed management of similar situations and have been hung up on or told in person that there is nothing that can be done to repair the safety of the customers. A stronger security system needs to be in place, actual police officers present, if possible. Cameras need to be placed all over the parking lot and USED and REVIEWED when situations stated above occur.

Rude behavior strong smells of alcohol body odor offensive nasty attitude not helpful dirty hands touching food cussed my wife for taking to long to decide what we needed I asked him why he was being so rude and he said look [censor] I have [censor] to do hurry the [censor] up my wife then asked him to call a manager and he said he was the manager we were so hurt by this employees behavior we left full cart of grocerys we had and walked out disgrace disgusting employee I have ever seen Kroger

The security guy's at Kroger on eakin and Harrisburg Pike appriched me in the back of the Kroger and asked me if I was going to pay for the item I had in my hand. I said yes, then one of them said to me, no you wasn't, I said who are you talking to and what are you insinuating?, He got in my personal space and told me to leave my things and get out. I have never been so embarrassed and insulted and I am thinking of talking to my attorney

On august 21, 2017 at 3:33 I checked out at the register cashier asked did I have a krogers card I handed my keys to her where my krogers card hangs on and she turned to finish scanning my card and I turned at the same time she did and she handed my receipt.. No keys. She told me I act like she has them when I for a manger.. Manager tells me they train their workers I mean she said train them to put customers keys on the counter. Myes I have witness.. I said not in their hand but the counter where this lady picked up my keys wow.. Had to catch a ridevi have noooooooooo money

I just want to tell you how bad the Mount Sterling Kroger's treated me yesterday. I bought over $200 in meats. There was chicken breast in a cooler like 30 or 40 chicken breast and it said above it buy one get one free. Well I get over $200 and get up to check out and it rung up full price. Well the sales associate comes over and she says no this there's chicken breast is not the one on sale. So I take her to the back were the cooler was that still had 10 to 15 chicken breast still there. And he still said buy one get one free. Well we find a Stockman and he comes over and he says oh no this is not on sale the other Stockman must've placed it here an it wasn't supposed to go here. Then right in front of me he starts grabbing the chicken an put it into a box and moving it. So I told the sales associate The sign said buy one get one free so they had to let me have it for that. And she said no that's not what the paper says thats on sale. So I told her the paper might not of said it but their sign on the cooler did say buy one get one. So more or less over $200 of meat I put it all back because I had been lied to. If that wasn't the price then they shouldn't have put the meat in front of it. And I also had tenderloins that said buy one get one when I get up to the register they say no that's not the ones on sale. So I put them back. Then I had of the Kool-Aid juice drinks that did have a sign, and I took a picture of it that said 10 for 10. But when I get up to check out she called back and asked them to look and see if the sign said 10 for 10. Well me and her go back so that I can show her what the sign said and as we come up on the juice there was a workers hanging a sign for the Juice that said $1.99. But the sign was not there when I got the juice but after she called he knew he hadn't had a sign up except the 10 for 10 an they said it was for pudding, so he put another sign for $1.99 and put juice on it. But I have never in the 42 years of my life ever went to a store and being treated the way Kroger's treated me yesterday in Mount sterling Kentucky. And the sales associates and the Stockman treated me like I was some kind of a thief or liar an trying to cheat Them out of money or something. And I wasn't the only person that seen the meat and took it up to buy . There was others and they told them no they couldn't let them have it for that because they mistakenly put the wrong chicken breast with the buy one get one.

We went in this evening and immediately noticed trash laying all over the floor. When we got to the bread isle there were several bread packages ripped open with dried out bread. Slices of bread laying out on the shelves. And some other type of smashed food laying on the floor nearby. A lot of other stuff in the individual isles was thrown about. It seemed like the night shift didn't have a care as to how it looked.

Pharmacy filled an injectable medication for me, with incorrect route on label. I am a pharmacist, so I know it is incorrect. When I called the pharmacy and asked for a call back, no one called. When my husband returned to the pharmacy and asked about it, the pharmacist agreed it was incorrect, but didn't seem concerned that it was dispensed that way.

For a non-healthcare professional patient, this mistake could be life-threatening.

Hello my name is Rakell Hill I currently work at Oakley kroger in the Starbucks department on Friday around 1:34 pm my manager Patricia Dent and I had a disagreement which resulted in her walking over in my face in a threating manner I asked her to back up several times because she was in my personal space and I even put my hand out she said no I'm not backing up what are you going to to do she started yelling at me and using her hands she then began to bump me immediately went up to my store manager and informed him of this matter he told me to put it in writing but I put many things in writing only for them to be brushed under a carpet I feel I am being harassed by multiple people there has been several incidents I always inform management and nothing gets done there has not been any sit downs or anything to resolve these problems I need help so here is my number [protected] my email is ms.[protected]@gmail.com i would to get a response by Thursday August 24 2017 by 5:00pm

For the past year and a half, ever since moving to this area, I have been shopping at both Kroger and Publix. The Kroger I have been shopping at is the one located at 4715 S. Atlanta Road in Smyrna, GA. In the past year and a half, I have gone from 75% Kroger/25% Publix to what will now, after my experience today, be 100% Publix. This Kroger has continuously gone downhill in the past year and a half. It started out just being dirty. Then, as time has gone on, it has gotten to the point where you have to check every item to make sure it isn't expired. I go into the store now (as I said very infrequently) and it seems dingy and unfriendly and is never a pleasant experience.

The final straw happened today 8/18/2017. I was in the store between 6 and 7pm EST and as usual it was dark and dingy and not one single person even bothered to say hello. Then, when I went to the checkout, the cashier and bagger (it was lane 9 and they opened right around 6:30-6:40ish) where so engrossed in their own ridiculous conversation about feeling disrespected or something, they barely acknowledged my existence. I had given the cashier a stack of coupons which she completely forgot about until I reminded her and they just threw all my items into the bags I brought. When I got home, I had canned goods on top of bread and frozen items next to cardboard items that go in the cabinet, so the boxes were wet. It was just careless. So, I decided I would call and let the manager know because I believe he/she should have the opportunity to correct issues in the store first. When the manager got on the phone, he didn't say hello, he didn't identify himself, he just said "Yeah, what?". I said hello, thinking he might have been talking to someone else and just had the phone next to his ear but he again said "Yeah, what?". I told him never mind, I would just be contacting corporate because this is not a way you greet a customer and hung up.

Grocery shopping is neither fun nor enjoyable, one usually ends up spending a couple hundred dollars if it is a big shopping trip and at the very least, you should feel like they care enough to make sure the experience is as enjoyable as possible. I go into Publix and I get asked at least half a dozen times if I am finding everything ok and everyone smiles and if I need something, they either go get it or at least walk me to the item. The aisles are bright and clean and the baggers always offer to take your groceries to your car, which is a nice service. Yes, Publix is a bit more costly then Kroger but you know what...it's worth it!

I have been a Kroger customer for many years but I am increasingly becoming very dissatisfied with your stores, especially the store at 12611 Taylorsville Road in Louisville, Kentucky. For the last few weeks the shelves are not stocked, sale items are not available and even the floral department has been bare of product. It is becoming all about Clicklist and store customers are suffering. I have never considered another company but I am about to find another place to shop.

If you don't care about losing loyal customers then by all means ignore this complaint. I am getting fed up!

at 10:20pm on 8/17/17 at the Pasadena tx store on red bluff at spencer hwy. You only had self serve registers open. How stupid is that? The old folks that don't know how to use them are in that line w baskets full and half of the self ck outs are down for one reason or another and your poor little lady employee is running herself to death trying to keep all your crap going and she is by herself. what a [censor] mess. I will not go in that P O S store ever again>...Pasadena tx SUCKS! and Kroger sucks!

I have shopped at your Pekin, Illinois Kroger store for well over 20 years and have always had excellent service and respect from all of your employees there. Most of them have watched my children grow up from birth to teens. That being said, our oldest daughter was dating a current employee (Logan Worrick). He has since broke up with her and when she decided she did not want to reconcile the relationship, after we entered the store the following time, he messaged my youngest daughter and asked her why she was even in Kroger when he had informed her to never show her face there again. My youngest being scared blocked him from her social media. Since then I was informed we were reported for threatening him there at the location. I assure you I have not threatened anyone in the town of Pekin or surrounding area and do not have a record of any kind. Both of my girls are terrified to even set foot on Kroger property little lone go in to shop. This is not something that I am not happy about. As I said I have shopped there for over 20 years, I opened up a credit card with Kroger when I went back to school to obtain my masters degree, and am in there multiple times a week. I usually always fill out the surveys, however this last one I did not as I was very upset and did not want to write something without thinking it through first. I did tell him that he was better than the behavior he was portraying. When looking for a number to call, I found this complaint registration and felt this might be a good way to report it. I am not after anyone's job, I don't want anyone fired, I just want to be able to go in and complete my shopping without any ordeals or teeny bopper behavior. Your staff has always been wonderful to me and my family. However, this behavior is uncalled for and should not be carried out in a public area.

I witnessed an altercation two days ago at the Galveston location when a Kroger female employee/contract cleaner who did not understand my friend when he alerted her to his medical condition and needed to use the restroom in an emergency. The non-English speaking woman in the bathroom proceeded to spray my friend (who is nearly 60 yrs old) with cleaner and water, refusing to leave him alone in the MENS bathroom. A party of staff led by the manager gathered by the door to figuratively jump him when he got out. Again, we were in the process of shopping so I became (and still am) a witness of the employee attack on my friend in the MENS restroom. The perpetrator continued to speak in Spanish but the in-house police officer never asked her for her ID. My friend was then escorted upstairs at the grocery store to be further interrogated. Allthewhile about a dozen employees gathered to watch us be humiliated and embarrassed in front of many people shopping. I later approached the manager, waited until she was finished with her business and then I simply asked where my friend was being taken so I would know. She then shouted "leave or I will report you for harassment!" And she ran off. I left, got to my car in the parking lot as she had summoned me to do, she and the cop come running out to my car. The cop asked for my ID which I reluctantly gave him in fear of being slammed to the ground or worse for asking. Then after taking my information on my driver's license, both the cop and manager yell out from the Kroger front door "you are both BANNED FROM THE PROPERTY!" The manager got all of my personal private information from the policeman (considered identity theft in most cases)...I'm "banned" from the store...for no realistic cause...by a single store manager's poor judgement of an innocent customer. The Court will decide that... not a grocery store manager. Disgusting display by the manager and security officer of duress, public humiliation, embarrassment, harassment and customer abuse which seems to be rampant at this particular store. This type of public behavior is downright unacceptable and intolerable. Some changes need to be made to this store's management but I also think it has become systemic to the entire Kroger Brand, too bad because there's a handful of good managers there whom I know by their first names over the course of shopping there frequently. I've never seen this particular rude manager ever there and I have no idea what her name is. But she had the power to forbid individuals from her store. Corporate agrees...She now has my personal info.in her possession. I have never been "banned" from any place my entire 58 years of life. It's absurd. I did nothing wrong.

I would like to file a complaint for unethical behavior from the hiring manager Ms. Kimbro at the store location Fairview Oaks Shopping Center 101 Fairview Rd, Ellenwood, GA 30294.

My 16 year old son applied for a job and spoke to Ms. Kimbro and up front without even interviewing him she told him he needs to cut his hair in order to interview. My son was extremely disappointed but he really wanted the job so he cut his hair like she asked him to. He came back because she told him she speak to the students on Tuesdays about jobs, he came back and she told him there were some questions on his application that he needed to correct and to go online and correct them and call her back at 9:30pm. My son did what she asked and called her back and he was told to call back at 10:00pm since she was busy, he called back again and was told the same thing. I really find it disturbing that she asked him to cut his hair to interview for the job and she never called him back or hired him. I have talked to other parents in the area and they also said the same lady Ms. Kimbro gave there son the run around also and eventually never called them back or hired them. I feel like she discriminated against him by saying he need to cut his hair before she can interview him and knew she didn't have intentions on hiring him.

Was to pick up order between 7 and 8 pm. Called told me too busy try to pick up tomorrow. That was not an option for me. Told them I needed by 815 longest could wait. Sick parent at home, nurse coming.

I get the groceries at 830. Come home. Did not give at least 150 dollars of my groceries.

Now come the calls. Asking address. Then couldn't find my home. Put them on the porch.

This service was horrendous. Do not use !

The Kroger store located at the corner of Beltline Rd. and Northgate in Irving, Tx. is open til midnight. I needed a bag of ice and a frozen dinner. I arrived at the store at 11:54 pm. I see a group of 3 people walk in the store ahead of me. When I get to the door the security guard stops me and tells me that the store is closed. I tell him what time it is and tell him that I would be out of the store before midnight and he again denies me access. I end up having to go across the street to Tom Thumb, get my items and I'm out just after midnight. I shop at Kroger every day and spend a lot of money in your store. This practice of denying access before the store is actually closed is unacceptable to me. If you want all of your employees gone by midnight I suggest you close the store 15 minutes earlier. My kroger card number is [protected] 0. Check it out and and you'll see that I am telling you the truth. Now I can't say the same thing for Kroger. You say you're open till midnight but you deny access earlier than that. Please reply to this complaint. I want to know if this is the norm at Kroger. Sincerely, Kerry Stultz [protected]