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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1498

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1:56 pm EST

Kroger Pharmacy

The pharmacy a couple years ago, increased the service counters from 2 to 4. Yet every time I have been there, even during peak times, there have only been 2 counters open. They should have saved the money and kept just the 2. The waiting line now has 13 customers waiting. Is it ever going to improve?

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4:00 pm EST

Kroger pharmacy

A few months ago, I started transferring my prescriptions to this pharmacy.
In a month, they filled a prescription with the wrong medicine.
When I contacted the pharmacy, Michelle the pharmacist told me they won't take medicine back, that because it was the generic, my insurance wouldn't pay for it.
I spent almost two weeks getting my medicine. In the meantime, I was so sick, I couldn't leave my house.
My doctor sent the prescription in DAW and they ignored it.
My insurance company had to override it to fill.
I wasn't offered an apology, delivery, nothing. In fact, Michelle tried to take credit for fixing it when she didn't know that I had been on the phone with the insurance company.
Today, after waiting a week for another medication, I got Michelle again.
I told her I went to pick up the medicine last night and they didn't have it.
I spoke to my other doctor and he said he sent it last week, and sent again today.
When I told Michelle, she said, they didn't get it until today.
I told her I can't have this problem and asked her to find out what happened to it last week.
She said to hold on so she could check my account and hung up.
I waited four hours and called back.
The lady I spoke to told me they could fill it and maybe have it ready in an hour?
What is going on here?
I have a chronic disease and I live alone. I can't continue with kroger pharmacy.
This is unbelievable that the pharmacist not only didn't call me back, but didn't fill my medicine.
I want her license to file a complaint with the State.
June Tousignant

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2:05 pm EST

Kroger generic brand for zantac

The news on TV told us to return to the place where we bought this medication that was recalled for a full refund, so we did, but the store refused a refund.
That seems a bit strange considering that it was all over the news, they even had special commercials about how dangerous this medication is.

Can you tell me the procedure needed in order to return the recalled medication sold by your stores?

The brand is Kroger. I was told to reach out to the manufacturer, so since Kroger owns Fred Meyer, I am reaching out here.

Thank you!

Angie H.
Email: [protected]@gmail.com

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6:20 pm EST
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Kroger traditional roast beef/customer service

On January 4, 2020 I purchased over $50.00 of groceries. amount them I purchased Krogers Traditional Roast Beef deli meat. Today January 6, 2020 I arrived from my office, I was going to prepare a sandwich, I open the deli meat for the first time and it had mold on it and the expiration date was Feb 2020. Not very happy that I had to leave and return the bad deli meat. I drove over to Kroger's waited in customer service line for approximately 10 plus minutes. Finally, spoke with a Beverly, who was overall pretty kind, but I was very disappointed that her only feedback back was you can receive your money back or a replace it happens! I have been coming to this Kroger's for years and I was offended that no apology or consideration for my time was considerated. Trust me she couldn't afford to pay for my time.
Is this the level of customer satification Kroger's in now aiming for? I am highly disappointed and I think this should be addressed. Maybe, further training is needed. Or is Kroger's going to wait till the level is so low you start losing loyal customer's?
Mr. Shepherd
4900 Sawmill RD., Columbus, OH 43235
[protected]

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7:49 pm EST
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Kroger pick up order

I sent my order in and upon pick up there was a problem with the order. Every thing that was on the order I either got 2 or 3 of the same thing, Nothing has ever happened like this 😢Half of my order was not received and what was was 2-3 thing the same. I call the store as soon as I got home, talked to someone over this department said they had a lot of new people training and they didn't know what happened because the lady said what I had ordered was on receipt. There was things I didn't ordered. I love Kroger but they kept telling me they would talk to corporate managers but never did. So not sure about ever doing pick up or Kroger again. I went on January 3 today to take back things I got that I didn't order so then I had to go inside Kroger and get my groceries I didn't get.

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6:42 pm EST

Kroger rewards rebate

I have received a Fred Meyer rewards rebate, however, because I am currently in a location where there are no Fred Meyer stores, and only Smiths stores, they will not honor a $30 rebate that I have, although in the past they did this for me once before. The customer service supervisor at the Fred Meyer online phone no. 866-518-2686 was not only unfriendly, unprofessional, but extremely unhelpful and downright rude. I will no longer be shopping at Kroger stores of any kind.

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Ash16
, US
Jan 03, 2020 9:12 pm EST
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Again grow up sicko

A
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Ash16
, US
Jan 03, 2020 9:53 pm EST
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Replying to comment of

Again lies you freak

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Ash16
, US
Jan 03, 2020 10:14 pm EST
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Replying to comment of

They sure r

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12:01 pm EST

Kroger Front end management

I am emailing because our new front end manager dosent do anything. He just shows up and goes straight to accounting and we never see him. He changes peoples avabialbty with out even talking to them. His name is alexander jamension. The customers dont even like him. He dosent even do stuff acording to the union and company. He has been talked to about this by eveyone on thhhhhe staff and hhe just blows them off like e dosent care. He dosent even help check when the lines are backed up.

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7:10 pm EST
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Kroger cream of mushroom soup

Krogers cream of mushroom soup low sodium says 49 percent less has sea salt net wt 10.5 oz can after buying it of course heated some up to eat and it sticks real bad then read what it was made from soy beans I bought mushroom soup not soybean put it a container and after it cooled put in the frig a day later I looked at it and it had seperated the mushrooms and whatever from the oil looking stuff must have been the soybean stuff not fit too eat threw it away along with the other 8 cans I had bought unused use date was 04/01/22 or 21 other numbers vad f22a21 d0119 also khm3t this should not be sold to anyone just because you add a mushroom or two does not make it so

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shadowg
, US
Dec 28, 2019 8:20 pm EST

I am sure they added more than one or two mushrooms. Exaggerate much?

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2:44 pm EST
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Kroger barring me from store because I need a chair

I work with a separate company, but I go into the Kroger store to give out free samples. Store management wants me gone despite me filling out a form for reasonable accommodations with my company. They claim that it is because of "team feedback", but most people working at the store seem to like me and the only complaint from anyone that I have ever heard was when the main store manager came to talk to me because I wasn't aggressive enough with my sample giving. I had forgotten to take a pill for back pain that morning and wasn't feeling well. She told me how I should be more aggressive with my sampling in her store and left. Next time I see her, she is confused as to why I'm back. She apparently told my company not to send me back, but they did anyway. Again, I never heard anything about me not being there. Now she is probably going to be more aggressive to my company to keep me from the store. I told her that I filled the reasonable accommodations form with my company the 1st time she talked to me, but apparently that doesn't apply to her store. I have done absolutely nothing to warrant being banned from sampling at her store. One day where I felt like [censored] shouldn't be enough to keep me from my job. Especially without any second chances. Working at this store which is so close to my home is half the reason I took this job.

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5:00 pm EST
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Kroger I purchased a package of pineapples tidbits and a roach leg was in container.

I Beverly Slater have been trying to reach someone for a year or more now and I am still trying to reach whom I need on this issue I have been facing. I purchased a package of Pineapples Tidbits on 5/27/2018 from Kroger while eating from container I saw a roach leg in it. I contacted these people with Kroger Teresa Dickerson, Katherine B. Knox, Shelby Riley and Rodney McMullen (CEO) on the issue no one got back to me until I was informed to send the roach leg to Pacific Coast Producers to view leg broke while putting into container to send so I still have other part. Pamela Mee call and said it was piece of product I did inform her at that time they need to get another viewer because it is a piece of roach leg.
I am sueing for $20 Hundred Thousand Dollars for having roach leg in food.
I have done a lot of emails trying to reach out to whom I need, mail letters to corporate last mailed 5/20/2019 (got no response back). I did call again 7/30/2019 and spoke to Asia Bailey and information was suppose to have been recorded. I do pray someone will take the issue serious because I plan to continue until I reach whom I need on the matter.

Beverly Slater
119 Alfred Drive
Vicksburg, Ms. 39180
[protected]@bellsouth.net
[protected]

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8:47 pm EST
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Kroger customer service

This is a very nice Kroger in a nice part of town and it is the most convenient store nearest to my home. However, I despise going there when I have to get more than a few things and cannot go through self check out. The young kids they have in there are very rude and have absolutely no customer service skills. Tonight 12/17/19 @ 7:32pm I got in a line as another customer was finishing her transaction. I began placing my groceries on the conveyor belt. The cashier finished with her and spoke to me which was a shock b/c they don't usually speak and as I was standing there one of the tall kids at the end who were bagging with the crazy hair w/o glasses (because there were 2 guys) very rudely said Ma'am can I have your cart please, thank you! So I pushed the cart down the aisle at him to catch. I have a son their age with that same wild unprofessional hair and I've told him several times that I believed that was the reason that he was not hired at certain places. So no I am not a prejudiced old lady. Other times I've come there and the cashier either rarely speaks or someone during the transaction is rude. Another time, I spoke to the girl bagging and she didnt speak back. I thought that maybe I spoke in an unaudible tone so I spoke again louder and she proceeded to ignore me. This was a tall African American girl with an afro. Again, the store is clean, organized and nice. However, the young kids who have no customer service need to go through some sort of customer service training and I don't mean the video you watch when you are hired. I am a supervisor at a doctors office and my office is currently hiring for a front end position right now and I would not have people working for me who acted that way towards our patients. This may be a lot of these kids first jobs, so what they learn here can follow them for the rest of their lives. True it should be taught at home but in case it wasn't, there shoud be training and a customer service manager on site during store hours to over see their work ethic and one who holds them accountable for their actions. Because in the real world to move up to better positions you cannot have such a rude attitude if you want to keep your customers coming back.
(The identifiying information at the bottom of the receipt: 12/17/19 7:32pm [protected])

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6:23 am EST

Kroger no salt vegetable juice

I used to love your no salt Veg juice, I loved the taste of the no salt, and i could add a little myself if needed. I am on an extreme low salt diet for health purposes. I used to buy it all the time, until you took it off the shelf a few years ago. I know your low-salt is available, but the no-salt is what I needed. Is there any that you could bring this back on the shelves, or where i can find it?

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2:54 pm EST
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Kroger terrible service and failure to take appropriate action

I have called several departments of Kroger and gotten a complete runaround for a refund.
This is not a complaint against the specific Kroger Pharmacy but against the corporate offices which have been unhelpful and waste considerable time.
Quick summary:
On 8/4/19 I filled a prescription of OneTouch Verio Test Strips RX 6340724.
I was charged $9.98 and paid this although I was told by my insurance that I had no payment due the pharmacy. The pharmacy said they could only do what their system indicated and it said we had to pay $9.98.
We received an EOB which again documented the Maximum You May Be Billed was $0.00. I again asked the pharmacy and they said to contact the Kroger Corporate office. I did and was told to contact a different department Customer Relations Center (KCRC) at 1-866-544-8062 with Reference: [protected].
I called and got an extremely unprofessional and unhelpful lady. She first told me the reference number did not mean anything to her. So, I had to go over the entire issue with her. She asked for my credit card number (which I gave) and said to hold for a minute. After 20 minutes I was transferred (with no explanation from the lady) to a retail Kroger Pharmacy who, obviously, had no idea why my call had been transferred to them (nor do I as I specifically explained to this corporate person that I had already been told to contact corporate and this branch specific had nothing to do with my prescription).
I then replied to the first Kroger Corporate person for assistance (she had tried to be helpful previously). No response.
My insurance paid Kroger a check issued on 9/14/19 and was cashed by Kroger on 9/23/19. Therefore, I paid Kroger and the insurance company paid Kroger. Apparently, this is a double payment to Kroger. I am requesting my payment be refunded to me and this procedure be corrected so others are not scammed by Kroger in the future.
The Kroger Customer Relations Department is an absolute farce. This is now a quest to expose the incompetency of Kroger Customer Relations. They have wasted a lot of my time. If there is something for which I am not aware regarding my complaint then someone from Kroger Customer Relations needs to tell me. Otherwise, my money should be refunded. Additionally, this procedure by Kroger should be internally reviewed to see if others have experienced this same problem.

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6:37 pm EST
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Kroger return

I bought a battery operated ceramic Christmas Tree on Tuesday, November 26, 2019. I tried to return it today and the customer service rep would not take the return. I did not have a receipt (it got lost in all the Thanksgiving busyness) but offered for them to look it up with either my Kroger Plus number or credit card. He refused. I have shopped at Kroger for over 24 years and am appalled that he would not even issue me a store credit. How can I return this? It does not light up very well and if I could have tried it at the store I would have but I needed to put batteries in it. Please help!

[name removed]
[protected]
[protected]@gmail.com

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9:20 am EST

Kroger empty shelves kroger employees in aisles doing inventory? and getting in the way.

Tues 11/26/19 1:00 pm. I went to this store to do my thanks Giving shopping and was disappointed with the unavailable products I needed. The store was totally out of sugar, marshmellows, libbys pumkin, . kroger employees were everywhere checking stock and getting in the way in aisles. Over all the store was chaotic. I did purchase most of my grocery needs. I then left that store and went to another kroger store in Livoinia on middlebelt and warren rd. It was a pleasure going there. All their shelves were stocked. They had plenty of sugar, libbys pumkin and marshmellows and the stuffing i like to use. You didnt see kroger employees in aisles and getting in the way. The store was clean and peaceful. Unfortunatley this store was further out from me but it was worth it.

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10:53 am EST

Kroger double car carts

I shop at the north bend road location, and every time i go i have to use a double cart, because i have twins. I have had to clean leaves, and always have to dry cart off. It's not because they are in the cart corral, but because they put them outside. As a parent of twins, i don't have the time to dry or clean the cart before putting child in. Other stores keep these carts inside for the convenience of their customers. At this location, they are kept outside. What is the sense of having them, if you have to clean or dry them?

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9:28 am EST

Kroger gas station employee.

I go to this store gas station all the time, the problem is that there is a cashier, named KEISHA, extremely bad attitude, never smiles, never says hello or thank you, stone face. not attentive, she will will make you wait for 5 minutes before getting to you. make you think that your are begging her to give her your money. why you hire people with such bad attitude. I don't understand. I don't like going to that gas station because I don;t want to see her stone face. very very very bad attitude. discriminating attitude at times too. if she doesn't like her job, please don't take it out on customers.
Thank you .

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11:39 am EST

Kroger pharmacy

The pharmacy Dept is a train wreck. Not sure why it takes days to fill one Rx, consistently. Was also forced to pay out of pocket and when my insurance company contacted me with a number for the pharmacist to call to override the lack of coverage, (which was a temporary issue)so I could be reimbursed the $100 I was out, the pharmacist took too long (weeks, if he even called at all) so the override and reimbursement time frame had expired. So currently trying to find a competent pharmacy. Plus quite a few of the cashiers working in the pharmacy are quite rude and dismissive. Very disturbing behavior. Not happy with the lack of customer service at all.

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7:37 am EST

Kroger holding my money for over 14 days

I made a clicl list order for krogers on the 13th of November somehow it got sent to the wrong Krogers after being told by two different Krogers travling to two different ones finally finding my order, I couldnt pick it up due to I was on lunch break . I ask the lady could i just pick it up later that day since it was all the way across town she said no and cancelled my order, I ask her how long would it take to put my money back on my card she said 24 hours its now been 7 days and im a single mother of two kids and had to go to food banks to feed my kids Im not happy I love Krogers and that is the only place I shop for grocerys. After calling my bank and dealing with krogers giving me a number to call that deals with click list i was on hold for one hour and 41 minutes on saturday and monday i have gotton no where my bank tells me that kroger signed a contract that states kroger will not release your money for 14 days unless you checkout. Im am very distraught with this and will never ever do a click list ever again . Krogers you need to fix this please.
Not A Happy Customer
Evelyn Hale
[protected]@gmail.com

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1:35 pm EST

Kroger kroger brand refried traditional beans

On or around 11/12/2019 I purchased a 31oz can of kroger brand traditional refried beans. On 11/15/2019 I opened the can for a dinner that I was preparing and upon removing the lid with a can opener I immediately noticed a dime size spot of green mold. And off to the side a small white film spot.

I have taken pictures of the can, mold, dates and stamped info on the can lid for your reference. I am not sure if this is just an isolated issue or if it could be a batch problem, that could effect a larger part of the community in arizona and other states who may consume this product that has obvious bacteria that could lead to food poisoning and or other medical issues.

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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- Submit your complaint by clicking the 'Submit' button.

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Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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