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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1498

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B
11:59 am EDT

Kroger 80/20 Ground Beef 3 Lbs Chub

I am finding blue plastic inside the meat in this chub. With the price of meat these day this is unacceptable. We have always experienced good things with Kroger but this is not ok.

Desired outcome: Refund

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8:53 pm EDT

Kroger About a cashier who was humiliating my wife with disability

Oh, it's so nice to see that cashier John is still working here! 77024 Houston, Katy Freeway

Who is cashier John? He is the one who was humiliating my wife, suffering from PTSD, last winter for not wearing a mask (medical exemption). He was also the one who was inciting other customers against her. And he was also a brave man (very typical for short week men) who was pounding our toilet paper with his old fist.

Since then, we've spent exactly 0.00 $ in Kroger, until today.

Please, call HEB and tell them to name cashier John "Worker of the Year", because instead of buying at Kroger - we were buying everything at HEB.

I'm also delighted to know that cashier John still has a high fighting spirit as he knows that he is obviously sharing the values of Kroger: blunt discrimination of people with disabilities in the name of the Cult of Covid.

Desired outcome: To have John fired would be nice

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8:54 pm EDT
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Kroger Ground turkey

I have been informed to toss all my ground turkey out due to the codes and dates . I'm assuming the recall is still on going ? Turkey and chicken is all I buy . I purchased this from Kroger in port Huron mi. I have or should say had 8 packages . I'm writing to ask for ground turkey coupons or vouchers so I can replace my loss once it's safe. Thanks j Sutton 413Bartlett st Harbor Beach Michigan 48441

Desired outcome: Coupons

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7:45 pm EDT

Kroger Deliver

We have used online delivery as a way for social distancing when our daughter cannot make a trip for us as an easy and convenient way to shop. Now we are experiencing terrible service with stale or old food. This time, we the order is 3 hours late and no way to cancel it and wont make it in time for dinner. So wasted money and food. tried calling customer service but no one answers and it will keep forwarding or redirecting you if you try to speak with a human being to a recorded message "we are busy, cannot connect at this time." So, I CANNOT even get help AT All from the company I spend all my money at for food gas and medication. 10/11/2021 order placed at 12:45pm. Over two hours late. Zero communication and no way to get help, cancel or refund.

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10:34 pm EDT
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Kroger Pharmacy staff

My boyfriend tried to get his prescription that his Dr called in filled at the kroger on 10th and Shadeland Indianapolis, IN. The date was Tues October 5th 2021. He had new insurance so he sent his card in and they told him they couldn't fill it because the medication needed prior authorization. He asked if he could just not use the insurance and they said no that's not their policy. He was already 3 days without his script and he needed it filled.
He called his Dr, he called his insurance etc the insurance even denied it for him so they could get it processed faster and kroger still refused to fill his prescription.
But later when he talked to the pharmacist again because he was having his prescriptions transferred to Meijer pharmacy she said she didn't really know all of kroger pharmacy policies by heart and that she would go ahead and fill out there. He told her no thanks. That's after kroger charged him 36$ for their rx card! He was totally discriminated against!
Meijer is a much better place!

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9:16 pm EDT

Kroger Pharmacy

They refused to fill my script at the pharmacy. I had to go to another Kroger location to get it filled. Madison, TN 200 south Gallatin road. Constantly out of stock of numerous products. And security at the store is scary, it seems dangerous to shop at this location. Incompetent management, Kroger should close this location.

Desired outcome: Just close this location and maybe publics can open in this space

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5:39 pm EDT
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Kroger Complaint racism / unprofessionalism

I made a purchase online for the first time 8 October 2021. I paid with my credit card. 9 October I went to pick up my order at Benton Kroger Marketplace in Arkansas. I pulled in to the 1st curbside parking space with no other people parked beside me. I was the only curbside customer. A curbside customer by the name of Taylor approached me with a order that stated 3 of my purchases were changed. He showed me on the paper work that the order was an EBT purchase, I responded, I did not make an EBT purchase, I showed him my receipt that I printed out. When I gave Taylor my credit card he stated that the credit card machine was broke, I gave him another credit card, Taylor stated that, the machine is down and he can take my card inside if I give him my pin or come inside. I told him I was disabled and it is complicated for me to come inside. He took the paperwork and went back inside Kroger Marketplace. As I waited, 5-7 cars pulled up at curbside and Taylor used the same machine to complete orders for the next 3 cars. 5-10 Minutes later Mark approach my vehicle and stated he can take my card or I can get out and make purchase using machine inside. I specifically stated that this is straight Racism. As a black man I give you my credit card and you state the credit card machine is down however Taylor uses the same machine to check out the other white curbside customers. I requested to speak with upper management with minimum success. My original purchase was 117.22 however I was charged 125.00 and some change which Mark could not explain. This isn't my first time experiencing Racism and unprofessional at this store. I am a disabled veteran that has defended this country for people like you and them. It was very hard trying to go inside Kroger Marketplace and use my Credit Card machine. There were several Racist issues that occurred in this situation, your staff was very unprofessional and untrained. I am definitely going to report this situation to the highest level possible. Benton Arkansas Kroger Market place is very RACIST and unprofessional. This is 2021 and this silly [censored] is still happening. VERY UNPROFESSIONAL AND RACIST. Review this entire process, that credit card machine was not broke neither did I make and EBT purchase

Desired outcome: Train your staff how to be Professional, Train your staff on Equal Opportunity for Everyone, Train your Leadership with emphasis on RACISM

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8:15 am EDT

Kroger Pharmacy

As a patron of Kroger pharmacy I am sadden and dismayed to even resort to typing this complaint. You see, I am deemed medically needy due to no fault of my own. I cannot reach Kroger pharmacy by phone or in person. Yesterday I called at least 3x, 1st time a lady answered in the pharmacy and hung up on me. The other 2 attempted calls immediately following that encounter the pharmacy automated system said they were closed. This was between 8:30-9:30am. This isn't acceptable, your store sign says you're operating hours of business begin at 8:00am. I have questions regarding switching my medications so I can feel better and I should be able to easily contact and get a response, and not the run around with Kroger pharmacy. After working yesterday, and still no answer by phone- I went into the pharmacy as I pulled up to the drive thru, it was closed? WHY? I picked up my new medication in the store and not drive thru. I requested to speak to a pharmacist to inquire about my medication change and there wasn't one on the floor. How is this possible? As many health problems I have and your stores inability to answer the phone or have a pharmacist on staff for every shift, I don't feel like Kroger deserves my business.

Desired outcome: Get your [censored] together

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9:34 am EDT

Kroger pharmacy at Bardstown ky

The pharmacy at Bardstown ky is the worse i have ever dealt with. You can call and if they answer within 35 rings you are lucky. I called about a prescription yesterday and a guy said they could have it ready about 8:45 pm, so i sent my granddaughter over to pick it up at 8:30 to pick it up. Guess what, they closed at 8 :pm. I wonder if all krogers are this way.

Desired outcome: yes.

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10:00 pm EDT

Kroger Service

As a long time and regular King Soopers shopper, I have become so disappointed in this brand that I am going to be shopping at the nearby Walmart. Today was the icing. My Highlands Ranch store is full of employees who clearly do not care about service or at least they didn't again tonight. I regularly order my groceries for pick up and today was the last straw for me. The order was placed for pick up between 5 and 6 and this week there was no call or text to tell us they couldn't do it so I showed u at 5:50 just to have Brandon come out and tell me that the order was not ready and wouldn't be ready for at least 45 minutes. he had an attitude as if it were my fault and I told him that it was unacceptable to at lease not receive a phone call to save me the wasted trip. He became very defensive, raised his voice and said that three employees quit and there are only two employees filling orders and that they didn't have time for phone calls. I advised him I would be contacting the store manager. I went home and called the store and requested to speak with a manager, I spoke briefly with Juanita who advised she was just the front end manager and that she would transfer me to Jo Jo the Assistant Store Manager. I spoke to Jo Jo who advised she was the assistant Manager and that the Manager was out of town. I explained what had happened and she again advised they were short staffed. I understand short staffing, and asked her why they continue to allow appointments to be booked when they know they can't fulfill them? Jo Jo advised that it was the system and the system wouldn't allow for any considerations. I asked for a number to reach the District Manager and was told that she didn't have a number and that I would have to call the main number for King Soopers and go through them to reach him. She did tell me his name was Sean Cornelius.I hate posting in this fashion but absent some means to contact a live person who is capable of helping, this was my last resort. Final thought, when we did receive a call an hour after pick up time, we immediately went and picked up and upon unpacking found our produce broken in half (cucumber) and what was obviously the worst onion that could have been found with obvious browning and multiple soft spots. Very sad King Soopers and Kroger!

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8:06 pm EDT

Kroger Pharmacy

Took my granddaughter to get her 2nd vivid vaccine at the Kroger pharmacy at Terry rd Lou KY 40258 on Sept 3, 2021. This the appointment they gave us when receiving 1 st shot. They refused to give it to her because no insurance info and I was not legal guardian. I was the one that brought her for her 1 st appointment. The 2 girls that was working was very rude especially the taller one with dark hair. Her mother than took her the next day Sept 4, 2021and her insurance had been cancelled so they would not give her the shot. I thought the vaccine was free. They are begging people to get the vaccine and Kroger is denying to give ie it. What's the problem here? Does she need to find another place to get the shot since she has no insurance. She is 17yrs old. Thank you

Desired outcome: Would like an answer and know that the pharmacy and the public and your website for the vaccine is being informed with the correct information.

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3:56 pm EDT

Kroger Heritage whole chickens WITH GIBLETS

LIES, Lies and more lies.
2 times chickens "WITH GIBLETS"
NO GIBLETS.
You are ripping people OFF
I imagine you are removing the GIBLETS you say are included and double selling the chicken livers etc.
In small writing you put that not all giblets maybe included but NOWHERE DO YOU SAY THERE MAY BE NO GIBLETS.

STOP RIPPING PEOPLE OFF AND LYING!

Desired outcome: COUPON TO REPLACE 2 CHICKENS AND START TELLING THE TRUTH

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1:07 pm EDT
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Kroger Pharmacy

Walk up window closed. I asked when they opened it, they said whatever time they wanted to, and they weren't opening it today because they were too busy and short. No one waiting at any counter when I went in. When finally came up she was going to do someone else first because they had been waiting. Person had a cart load of groceries and wasn't standing there when I first came. Stepped aside, then when she finally waited on me she said she had to fill a couple things. I saw her go count. Brought me back the scripts they said the refill was called in on the 8th. It is now the 11th. Refills are rarely ready on time. And my mom had already received notification that is was ready. Was she just making me wait because she could. When was the script refilled on the 8th or 9th or not till the 11th when I arrived. Also store strongly suggest you where mask. Well I didn't bring one because I wasn't coming inside. Also I'll add I worked in a pharmacy for 40 years. So I know how it goes.

Desired outcome: Get refills filled on time. And since covid is not over have the walk up window open!

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7:15 am EDT

Kroger Cleanliness

During my last several visits to this store, the hand baskets were dirty, the vegetable bins dirty, floor is filthy.

The vegetables were not fresh and many bins out of stock. This is a busy store and needs a sanitation check. It lacks management.

Personnel is not friendly and with the volume at this store, help is needed to keep this store clean. Very disorganized.

I will not be returning until this store is better managed and clean. I normally spend $200 to $250 a visit. Yesterday I spent $5.00 and walked out due to the store so dirty and vegetables not fresh. We should not have rotten vegetables to pick from.

What is happening with this store? Why can we not keep up or keep it clean?

Desired outcome: Please send a team to clean store

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2:30 pm EDT
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Kroger No bag spinach at my Kroger’s

I shop at the Marter Road store in St Clair Shores, Michigan. For the past 8 weeks, this store never has your brand bagged spinach! I tried the Dole brand which costs more and most of the time it's nasty because it's wet inside, gross!
But I see that your newly opened store in 9 mile in St Clair Shores has it? I don't like shopping there, it's way too big for my taste! I don't shop at Myers or Walmart's because they are too big!
Why can't my Kroger store get your brand of bag spinach? WHY?
Please respond back

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1:31 pm EDT

Kroger Unmasked employee yelling in my face during pandemic

August 19, 2021. Approximately 2:30 p.m. I go through the u-scan and I have a coupon for a product which the u-scan rejected. I called the attendant. Dan, about 4 ft 11 in, came over to assist. After trying to make the coupon work several minutes, he mumbled something to me while facing the screen and I was six feet away social distancing. I stepped a little closer and bent over humbly and said I can't hear you. I backed up and he turned towards me and repeated the question and I answered it. He then continued to try to make the coupon work without success, and he mumbled something else while facing the screen. I again came a little closer, bent over and said I cannot hear you. I backed up again as he turned toward me again, but this time he stepped right into my face and screamed his statement at the top of his voice without wearing any mask, possibly hurling Delta variant viruses at me. I picked up my purchase and left. I had my body cam in my hand, recording everything., otherwise my reaction I think would have been quite different, disabled senior citizen and everything. I am trying to upload the recording to my computer now so I can post the recording on the internet but, as usual, for me being a senior citizen and not very good with electronics and computers. I've not been able to upload it. I will keep trying! I filed a complaint with Kroger's online, who is supposed to contact the store in question. After an entire week passed, they contacted me and said simply, sorry. They then sent me a survey to take, expecting positive feedback for doing nothing. The employee should have been fired immediately with bad job references!

Desired outcome: . Not getting the Delta variant virus from this incident it would be nice

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1:43 pm EDT
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Kroger choice top sirloin steak boneless SVP

On August 27, 2021 I purchased a package of top sirloin steak. I also purchased other items. When I brought the steak home and cooked them on the grill. Two of my guests took one bite and spit out the meat. The meat appeared to be contaminated. It was mushy almost like chopped steak in the middle. One of the steaks had this strange hole in the middle of the meat. The outside of the steak appeared to be find. The other two pieces of steak that were in the package were fine. One of my guest woke up the next day with a severe headache and nausea. I am attaching the product label and receipt for your review. I want to know if you have had issues recently with this product. I want to make sure the meat wasn't contaminated with something that will potential cause medical issues with my guests. I also would like a complete refund of all my groceries for that purchase since! My meal was ruined! $70.95

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4:51 pm EDT

Kroger Pharmacy

Hello,
The Kroger Pharmacy at Clear Creek Crossing in Bloomington, IN has poor service. It is not the employees fault either. They do not have enough staff to properly care for us, the patients!
There were 8 of us in line to get our Rx and two sitting down who couldn't stand up and wait. My husband had knee surgery Wednesday and the prescriptions were called in Tuesday so he would have his pain medication and others scripts. They weren't completed Wednesday, so I called and let the telephone ring and ring but no answer. The Dr called and they couldn't get an answer either.
This is ridiculous! Finally I called today, Thursday, and still had to wait an hour to pick them up. I am battling pancreatic cancer and did not feel like waiting in line!
Marnise Miller
[protected]

Desired outcome: Hire more help

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8:18 pm EDT

Kroger Gas

Been a loyal Kroger perks member for over 20 years. In addition to buying my food I loyal to the gas outlets. However the last two times I wasted close to an hour trying to fill up my car with gas. The training provided to a new cashier was poor and the last time to pumps went down for some unknown reason since there was no power outage. After an hour I was finally get my cash back for un-pumped gas. Definitely not what I expected from the Kroger brand.

Desired outcome: Refund for the amount I pumped before the pumps shut down. $25.00

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8:17 pm EDT

Kroger Refused check

On 3 different occasions I attempted to write a check at the Kroger in Algonac, Mi. Each time the check was refused as unacceptable. I contacted the check authorization company on the sale slip but they couldn't really tell me anything. Basically said it didn't match the criteria for checks at Kroger.

My issue is that I am conservator for my brother and I must pay for everything by check. How am I buying groceries if I can't write a check. I am on the verge of never shopping at Kroger again even though it means driving 10 miles out of my way do you go to another grocery store.

Desired outcome: Discover what is an acceptable check at Kroger?

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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