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Koovs complaints 8

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C
6:43 am EDT

Koovs Do not buy from Koovs

Bought a lovely top from www.koovs.com and about two weeks after I made my order I was contacted by someone from Koovs who told me that my order was cancelled because it was no longer available.
When I asked for my money back they said that their company doesn't give refunds and that they don't do exceptions.
I lost my money and I simply can't do anything about that. I tried so many times, but they said that they can't help me and that if I don't agree with something they I should go and read their policies. I actually did and didn't find where it was said that refund was impossible.
Do not but from Koovs, pretty much of a scam.

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2:41 am EDT

Koovs Not responding at all

hi i ordered a chinos.later on receiving the product i requested a size change for which a reverse pickup completed.but from then they are not responding to me.now its 25 may 2015.the reverse pick up was done on 18 may 2015.at least they should have responded to my queries

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8:37 am EST
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Koovs Non-delivery

Please do not book through www.koovs.com
See below for details
Koovs Purchase order number is 253552. Order date 24 October 2011

Samsung WEP 450 Bluetooth headsets still not delivered. No communication as promised by Manish. Koovs.com attracts every one as it shows huge discount. However all items are not delivered. I have sent more than eight emails (manish and Rajesh) and tens of phone calls to [protected]. Only once Manish has replied. Be aware! Please do not buy anything from koovs.com

On Tue, Nov 8, 2011 at 10:21 AM, Manish Tewari wrote:

Hi, ,
I am looking into issue. I will revert back with the full details by 2 pm today
Regards,
Manish
On Mon, Nov 7, 2011 at 2:59 PM, Consumer wrote:
Hi
Please let me know when I will get Samsung WEP450 Bluetooth Headset for the Order no 253552.
I tried to reach on phone [protected] / email without success.
Thanks for reply,
Consumer
---------- Forwarded message ----------
From: Consumer
Date: Fri, Nov 4, 2011 at 12:29 PM
Subject: Re: Koovs order confirmation - 253552
To: support koovs
Hi,
Thank you for sending Samsung Galaxy Y S5360 (2gb card free) yesterday.
However I have not received Samsung WEP450 Bluetooth Headset. Please let me know when I will receive it.
Regards,
Consumer
On Thu, Oct 27, 2011 at 1:49 PM, support koovs wrote:
Dear Customer
The order is under process currently, it usually takes 7 working days for the order to get delivered. However you will be notified with the tracking details once the order is dispatched.
Thanks & Regards
Koovs.com
On Tue, Oct 25, 2011 at 10:57 PM, Consumer wrote:
Hi!
What is expected date of delivery?
Thanks
Consumer
On Mon, Oct 24, 2011 at 2:31 PM, Koovs Support wrote:
Dear User,
Thank you for placing an order with Koovs.com. Your order details are following:
ProductOptionQuantityTotal (INR)
Samsung WEP450 Bluetooth HeadsetFreesize:Freesize, 1986
Samsung Galaxy Y S5360 (2gb card free)Color:Black, 16290
Subtotal8076.00
Discount800.00
Tax
Shipping0.00
Grand Total (Rs)7276.00

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yardiebarbie
, IN
Jun 17, 2012 2:08 am EDT

Koovs is really disappointing! I have ordered from Flipkart, Jabong, Snapdeal, Future Bazaar and never got the bad service I received from Koovs. It was my first time ordering with them, and after 7 days I didn't receive my product and I called them, they claimed they'd have my 3 items delivered, next thing I see on the website that my order is cancelled without any call from them to inform me of the matter. Luckily it was COD, I never received the product, it was my first time ordering and will definitely be my last! How can I delete my account?

Is Koovs legit?

Our verdict: Complaints Board rates Koovs highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 25% resolution rate for complaints about Koovs raises questions. Diligently reviewing Koovs's client feedback and resolution practices is recommended for those considering Koovs's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Koovs earns 89% level of Trustworthiness

Excellent Trust Notice: Koovs near-perfect at 89% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Koovs. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for koovs.com can be seen as a positive aspect for Koovs as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Koovs's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Koovs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Koovs has been found to only resolve 25% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • We conducted a search on social media and found several negative reviews related to Koovs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
10:34 pm EDT
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Koovs Koovs.com - Fraudulent company, cheats customers

I had ordered a Samsung Galaxy S2 online from the site koovs.com, of which I received the delivery on the 27th of Aug 2011.

However to my shock, the delivery guy asked me to pay the octroi charges of Rs 1400 and refused to give me the delivery if I did not pay. This was very surprising to me since I made full payment on the site at the time of purchase and there was no mention on the site that I would have to pay octroi charges over and above the price.

On the same day, I launched a complaint with koovs.com and they promised that I would get a refund of the octroi amount. However, its been more than 2 months since I have complained and the only answer I have been getting is that the merchant will contact me and give me a refund. Their call centre is horrible. It just keeps ringing all the time and no one answers the call. You have to try at least 25 times before your call can even get through. And when your call gets through, there is a lady at the other end who is clueless about everything. They should stop calling it customer care. Customer harassment is an apt word instead.

I have not received any definite answers from koovs despite me checking with them on when I can get my refund. I had also written a mail on the support id mentioned on their site, but to date no response has been received.

Finally they have blocked the complaint from their end. When I try to view the complaint, I get an error saying "You are not authorized to view this."

Please take action against this FRAUDULENT site which lures customers in the name of discounts, but ends up CHEATING them.

Thanks,

Aashir Allana

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Pranamkv
, IN
Dec 29, 2011 3:11 pm EST

I Have Ordered a Prestige Mixer Grinder Deluxe Maha VS on (Order No 324731 )Dec 13th 2011. The website promised to delivery in 4-5 working days. The same has not been shipped until now and my calls to their customer care never went trough its always busy.
I have no option to cancel the order as well coz its more than 15 days since I ordered it.

Regards
Pranam K V
kvpranam@gmail.com

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8:34 pm EDT
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Koovs Cheated by koovs.com, no refund received

I had ordered a Samsung Galaxy S2 online from the site koovs.com, of which I received the delivery on the 27th of Aug 2011.

However to my shock, the delivery guy asked me to pay the octroi charges of Rs 1400 and refused to give me the delivery if I did not pay. This was very surprising to me since I made full payment on the site at the time of purchase and there was no mention on the site that I would have to pay octroi charges over and above the price.

On the same day, I launched a complaint with koovs.com and they promised that I would get a refund of the octroi amount. However, its been more than 10 days since I have complained and the only answer I have been getting is that the merchant will contact me and give me a refund. Their call centre is horrible. It just keeps ringing all the time and no one answers the call. You have to try at least 25 times before your call can even get through. And when your call gets through, there is a lady at the other end who is clueless about everything. They should stop calling it customer care. Customer harassment is an apt word instead.

I have not received any definite answers from koovs despite me checking with them on when I can get my refund. I had also written a mail on the support id mentioned on their site, but to date no response has been received.

Please take action against this FRAUDULENT site which lures customers in the name of discounts, but ends up CHEATING them.

Thanks,

Aashir Allana

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8:10 pm EDT
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Koovs Fraud

Dear sir,
i have been fooled by koovs.com, as they say in their website that for each referral and purchases made by us, we will get 100 per referral, and i did 6 referrals for them, who in-turn even did purchases in 29th march, 2011.
after that when i didn't got the coupons, i called and emailed the company and they told due to technical problems they were not able to do so, but soon would do it.
But till date, even after repeated calls and emails, they are not replying nor providing with the coupons.
Its more then 1 and half month and still the company didn't have shame to revert back.
kindly look into the matter, as i kept the details of the people whom i referred and they joined, because there might be many who does not keep details and becomes fooled by the company.

thanking you
anubhav jain
[protected]
[protected]@gmail.com

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12:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Koovs Non arrival of goods ordered

Never order from KOOVS since they use the DTDC Service and you're never going to get your goods delivered! They're the 2 worst Indian companies combined, with the complete wrong attitude towards their own services.

I ordered an item from KOOVS and NEVER RECEIVED it even though KOOVS charges delivery fees while most other online shops don't.

I have been calling/mailing around since last 2 days and still am not getting anywhere. Support only replies with 'Sorry for the inconvenience' but no details of what is happening.

I get shipments faster from USA than a shipment from within India!

I just lost my money and I advice everyone NOT TO ORDER FROM KOOVS nor to make a shipment with DTDC.

Search around on the Internet. I'm not the only one it seems!

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Update by Dirk Eggermont
May 24, 2011 7:17 am EDT

Hi all, good news!

KOOVS has refunded the money and is going to reship the product to me FREE of cost :-)

The main reason is that the product got lost by the courier service but they stated otherwise to KOOVS. So KOOVS took action and refunded the money and is going to reship the product to me.

Go ahead and give KOOVS a try. I do believe in second changes!

Now a happy KOOVS customer :-)

Update by Dirk Eggermont
May 23, 2011 12:24 pm EDT

Thought I'll give everyone a quick update on what happened after I submitted my complaint here about KOOVS and how KOOVS still FAILS to DELIVER even after several promises from managers at KOOVS! Their names are Manish Tewari (manish@koovs.com) and Rajesh Kamra (rajesh.kamra@koovs.com).

As soon as I posted my complaint I got a phone call from KOOVS. In fact I got 3 calls during that same day. I was promised that:

KOOVS would refund my money so I had to give my bank details. AFTER 10 DAYS STILL NO REFUND!
KOOVS would send the item again with some other courier. AFTER 10 DAYS STILL NO ITEM RECEIVED and they clearly said that they would send it right-away!

I mailed KOOVS again 2 days back about the status (including Manish Tewari and Rajesh Kamra) and and nobody even replies! What attitude these guys have! Who do they think they are?! Definitely that I'm going to take action against KOOVS! Taking money without delivering is, in my dictionary, still called STEELING!

Again proof that NOBODY EVER SHOULD BUY FROM KOOVS unless YOU just want to THROW YOUR MONEY AWAY!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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6:00 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Koovs Non Refund of amount

Hi,
On Jan 18th 2011, i saw a deal on koovs.com about an electric blankets and eager to buy it. I ordered it on that day itself. Still after 15days i didn't got my order, so for enquiry i contact the website and they replied that my order is not applicable for that particular product which i select. Again i mailed them about replacement of my order which is applicable for that deal. But they didn't responded me for that replacement. For that i asked them for my refund of amount but they are not at all responding for mails. I feel that the website is scam and asking all of my friends not to order any of your deals in KOOVS.Com

Kirthi.

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Overview of Koovs complaint handling

Koovs reviews first appeared on Complaints Board on Mar 23, 2011. The latest review Do not buy from Koovs was posted on May 17, 2017. The latest complaint Non arrival of goods ordered was resolved on May 11, 2011. Koovs has an average consumer rating of 2 stars from 8 reviews. Koovs has resolved 2 complaints.
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  1. Koovs contacts

  2. Koovs phone numbers
    +91 12 4677 0000
    +91 12 4677 0000
    Click up if you have successfully reached Koovs by calling +91 12 4677 0000 phone number 0 0 users reported that they have successfully reached Koovs by calling +91 12 4677 0000 phone number Click up if you have UNsuccessfully reached Koovs by calling +91 12 4677 0000 phone number 0 0 users reported that they have UNsuccessfully reached Koovs by calling +91 12 4677 0000 phone number
  3. Koovs emails
  4. Koovs headquarters
    75D, Gate No-2, Sector-18, Haryana, Gurgaon, 122015, India
  5. Koovs social media
Koovs Category
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