The complaint has been investigated and
resolved to the customer's satisfactionResolved Koons Automotive Outlet — Poor Customer Service and Business Practices
resolved to the customer's satisfaction
I recently purchased a car from Koons Automotive Outlet in Woodbridge, VA. My past cars have all been purchased from CarMax and I should have stuck with what I knew. It's been a disaster since day one. 1st I was told a particular price for my trade-in by the salesman. The next day when I came to sign the paperwork on my new car I was told the GM didn't agree with the price I was quoted and decided it was worth less. I then had to wait for hours in order for them to rework my paperwork. The salesman then comes out and tells me that with the lower trade-in value the bank won't accept my loan and I have to come up with additional money down for the deal to go through. I've now spent two evenings after work in their office. I desperately need a new car, so I manage the extra money down.
Now that I have the new deal worked and papers signed I head out to my car. The dealer hands me the keys and says I can schedule an appointment to fix the scratches on the side of the car. What! This was something that I thought was taken care of before I signed the paper. Silly me for thinking getting a new car would mean exactly that. The salesman locks the door and is off faster than I've ever seen. And know wonder he escaped so quickly. I get into my car and the gas light is on. Who buys a new car and immediately has to go to the gas station??? How absurd is that? Then for some reason when I get home I think to look in the glove compartment and low and behold the car has no manual. I'm beyond tired and frusturated at this point.
First thing the next morning I call the dealer and tell him all of my problems. He assures me everything will be taken care of. He acts shocked that the gas tank was empty -- any idiot can tell when the gas light is on! He continues to tell his load of bull, that they never fix cars before they're purchased. What kind of dealership is this! I scheduled my appointment and the day before I'm going to take time off work to get this done (because of course the repair shop isn't open on weekends), he calls and says the mechanic called in and said he won't be in for another week. That it's raining and he only buffs cars outside. What a joke!
So at this point I'm waiting on this week to end so I can hopefully end this nightmare.