Koodo Mobile
reviews and complaints

Cobourg, Ontario Koodo woman was the rudest person I ever met. I just wanted to know how long Koodo would be down for as I have clients and customers to consult with and set up appointments and she rudely responds "I don't know, we're a third party" and slams the door in my face. I'm not gonna tolerate be treated like that and going back here shorty to disconnect my phone and go to bell. Stop treating people like a number.

Hi,
Please be advised the I cannot receive any phone call nor initiate a phone call, and it's give a message that " I am not registered on Network" ! please solve the problem first ASAP, and second please waive the last monthly fees that I have to pay. Due to I did not get he cost paid plan a service at all.

My phone no. [protected]
email address: [protected]@hotmail.com

Hanan Arnous
M1K5E2

i have multiple calls to koodo and koodo tech. must have 40 hours in time over the course of 2 years to deal with different problems. they say yjey will call back and rarely ever do

Dear Sir/Madam,

I am MR RAJIV SHAH, phone number [protected], moved from Rogers on july 20 or 21 2021
I am writing to inform you that Mr Shereel walked to our place and gave plan which is never ever implemented, called and messages number of times but no answer.

AS PER MR SHEREEL PLAN HAS TO BE LIKE THIS
UNLIMIED CANDA WIDE CALL AND MESSAGES
10 GB INTERNET
US CALLING UNLIMITED
1000 INTERNATIONAL MINUTES PER MONTH
$ 50 DOLLARS CREDIT ( IF YOU MOVE FROM OTHER PROVIDER )
EVERYTHING IS INCLUDED PRICE $ 35
+
IPHONE 12 PRO $ 30 PER MONTH ( 0 AT FRONT )
NOW the plan is totally different than what they provided, when i called them up no answer ...

waiting for your reply
RAJIV SHAH
[protected]

[protected] was the number he used his Surrey address for a reason to scam you
He told me he said it wasn't him yes it was I was on the account at one point N Wright
Suggest you review your records on that
He got a iPhone XS
It was him contact me [protected] I'll look for the contract he was my roommate snd a crook at that

Disgraceful customer service. I want to cancel my service.

They shut off my data with no option for talking to a rep.

Koodo customer service disgrace is a stinking, disgusting disgrace.

I want to talk to a manager about quitting their service no matter what it costs me.

I have been having trouble with Koodo as they are not emailing me my monthly bills

Jud Nichols email [protected]@hotmail.ca

Recently I made the mistake of forgetting to turn on my wifi at home and took an instagram call. This call drained all of my remaining data for the rest of the month in about an hour. I immediately paid my phone bill in advance, hoping that this would kickstart my next months data, but no. I had to wait 10 days for my data to turn back on, and I need to use it for work. Now over the time of the last ten days I have been forced to over 80 dollars for additional data just to be able to keep working. This is more than my monthly bill costs. This is honestly completely immoral and [censored]ED UP! Phone companies need to be burned to the ground and everyone who works for them is a criminal, in my opinion. You are literally stealing my [censored]ing money for some invisible airwaves. [censored] YOU! [censored] THIS COMPANY! [censored] PHONE COMPANIES IN CANADA!

I want to cancel my service but all the time there is a nice digital rep and this rep moves me here and there to many options but unfortunately it has no option of service cancellation. I am outside of country now since 28th Dec 2020, but the beauty of Koodo is that they are billing me and I am paying it. Is there someone in Koodo who will cancel my service. I also want a refund of my money back.
Thanks

Hi,

I am a Koodo customer with three lines in my account for years.
The pans were serviced by one of the kiosk in Markville Mall, Markham.

Last year in the month of December I got so many marketing text and email offer for upgrading the hard ware as offered.

The offer were to do online as most of the stores are closed for COVID-19 lockdown.
I spoke one customer service representative regarding the upgrade options and the deals. I was interested for Samsung S-20 FE model that comes with a wireless charger as told by the CS. He also advised me to do it online as self serve and assured me that all my existing features will be there as well.
On December 08, if I remember I did it and got my hardware and my monthly plan $25/m changed to $45/m as a requirement. I got system generated reply as confirmation. Koodo plan has 1000 min international calls to my all three phones as an add on.

To my surprise that the add on as 1000 minutes limited country international features was missing the reason unknown to me ?
It is only known as of today after calling a CS .(01/03/2021)
HE ADMITTED THE ERROR AND INCLUDED TO MY 1000 MINUTES ADD ON.
Now I am filing the complaints why I was not effecting the date I upgraded my plan and hardware?
In the last three billing cycle phone number [protected] got billed for air time which make me totally upset. It also undermine me regarding the service of Koodo to an existing customer.
So I wish my unwonted air time bills are to be removed totally from my account immediately.

Ok here it is. I get calls on my phone but let my answering machine do it business. But when i check there are no messages left on it. So I simply redial the number. Someone who answers says they never called me? Alert! So it's a sorry and move on. Then it happens again and the guy said he never called my phone once, yet I just redialed the number from the missed call. These numbers are suspicious 403 903 ... which is the first 6 numbers of my phone. I am not the first one to say this as many of my friends are mentioning that they are getting similar calls to their phones. So what is it? Why are people playing with people on the phones these days? Who is behind this and why is it continuing to happen? I know for a fact that many people are experiencing the very same thing and including revenue canada caller scams. Think of the millions they pilfer off the gullible. It's a shame what this world has become. Try to fix this problem please. I'm uncertain why the police have not been involved in these phone scams. Don't they have to prove who they are to get on your network? Pretty certain I know the answer already. Just another hurdle for Canadians to jump. You got the point of my complaint. Something need to change.

My phone won't stay connected for more than a few minutes, it keeps dropping calls and not loading anything. The battery dies in just a few hours (maybe 4) and everything it does it does extremely SLOWLY. Mind you, I've had this phone for only just over 4 months. Their "insurance" is nothing but a scam and doesn't cover anything outside of the regular manufacturer's warranty. I am so upset that I can't return this phone without either A) paying 200$ to get it "fixed" through your "insurance" even though I've been paying monthly into it or B) to pay outright for the useless brick that never worked. I can't even afford to cancel my plan until the stupid thing is paid off.

This is in regards to my cell phone bill [protected]).
During the last five months I have been charges extraordinary amount of money, in the range of 3 to 4 times my normal monthly charges, in roaming charges even though I hardly ever used my cell phone during my trips abroad. This will happen with my mobile data turned off!
I have paid these high charges trying to avoid conflict and finding that their customer service didn't really have much authority to help; but I am tired of paying these high bills.
I once went to a Kodoo store in a mall, and asked them how does one avoid roaming charges while abroad. And, they told me to turn off mobile data. When I told them that I was doing exactly that and yet I was getting these high bills, even they recommended that I contest these charges.
This month's bill is twice my normal monthly charge, which is about $80.00. I have been to Bangladesh for about two weeks and Chicago for about four days. My mobile data was turned off almost 90-95% of the time, yet my current bill is twice than normal.
Can anybody help.

Hi,

When I applied to get a plan I started to work with PC Mobile my Monthly Base Rate Plan Charge was CAD 29. After you bought PC Mobile my monthly bill has been CAD73.45

With my phone plan and internet package it is a very high amount. I want to cancel my agreement with you. Can you please give me information how can I cancel my agreemnt with you?

Thank you,

Pinar

E-mail: [protected]@gmail.com
Cell : [protected]

I am a long time koodo customer... 10+ years. I am a 20 year veteran of the Canadian armed forces and I have seen some nasty people in that time. Although I had never been treated with more disrespect than when I went to the kiosk at the cataraqui town center in Kingston Ontario. When I wanted to upgrade my wife's phone with the one I was using and purchase another phone for me, the employee, we'll call him Captain Minimum Wage because he would not give me his name, told me that it was fraud. I called koodo and confirmed that what I wanted to do was perfectly fine but he still refused to help me. When I asked to see his manager (Mike), he just told me to leave. I asked him to call koodo themselves and they threatened to call security! As I turned to leave, Captain Minimum Wage insulted my clothing! AS I WAS LEAVING! Now, I don't know how much you know about veterans and PTSD but he was very lucky I left without incident. I want that person And his manager fired! If this is the kind of people koodo employs, I will be leaving when my contract is done. I have never been so humiliated in my LIFE! I will continue to escalate this until someone at koodo decides to do something about these two [censored]s.

Today, September 28, 2019, I waited for and received a call back from an agent, for a question I had. I realize that Koodo has to ask many questions for security reasons she went beyond what was expected. Ive been with Koodo for about three or more years and I changed phones form an android to an iPhone and I wanted to know why I could not text when away from home. I would get a message that " I had no internet service". I did not get a chance to ask this question because she transferred me to someone else, so she said. But after a minute or so she came back and started asking me more questions. The whole conversation became ridiculous to me and I disconnected. I cringe when I need a question answered. This isn't the first time I've had this experience. I would appreciate an answer to my question before I have to change my service.

Jacky Xing at Koodoo booth of Markville Mall (near Hudson Bay) is extremely rude. He would not answer any question properly when asked about differences in service plan offering. He just pointed to the brochure and say, here, as he is not interested in engage in any meaningful conversation about koodoo service plan. When more question was raised, he face became contorted, and just curtly stated he already answered the question. Overall, he left an extremely poor impression on potential customer on Koodoo's service and ability to provide proper customer service.

Date of incident: 31-05-2019
Client Number : +[protected]
Client name: Mr Michel quhab
Full description of the incident:
Sir, i have order Iphone 7 plus through your sale manager of company.i have received invoice of your company where everything is in details. On behalf of company invoice slip where each and everything is in details discuss then I have paid amount of 10 thousand through online payment into given account which is shared to me. After confirm my payment your sale manger he is not shipping my product. And doing irrelevant argument your shipment is confirmed when you will give more amount of 15000 into my account deposit then shipment process will start proceed otherwise i am not doing your shipment. That time i am very confused and nervous because i have trust on your company employee.i have all proof of document and conversation and attach with complaint below as you can see. So please solve my issue as soon as. I hope you will considered my request and respond back to me as soon as.

I got new only talk and text plan from Koodo last month and few days later, changed my plan to 4GB for $55/mo. Since then I have to call them everyday because I am getting messages that I have 100 MB data and I used 100% of it but, I have 4 GB plan. Whenever I call them they say oh its a error but i do have 4gb plan and I used just 3% of it. Today my data plan is paused again. I don't not how this company works. It was my worst decision to get plan from Koodo.

When I cancelled my account with Koodo, I was told that the outstanding balance was going to show up on my next bill. Instead of receiving a bill, three months later I received a letter from Koodo saying that I my account was sent to a collection company and that I owe them late fees on top of my balance. I called the rep and told him that I was going to pay my initial balance right away but not the late fees because Koodo never sent me a bill. Two months later, and after a couple of unfruitful conversations with Koodo reps, Koodo tells me that I owe them money, that they cannot do anything, that I need to resolve the issue with the collection company. Outrageous, my contract is with Koodo, I paid them what we agreed. But Koodo keeps harassing me through the many calls from the collection company.