Menu
ADVERTISIMENT
Home Retail Stores Kohl's Trying to pay kohls card over phone

Kohl's  -  Trying to pay kohls card over phone

C
Author of the complaint
9:02 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I need to pay my kohls bill. I did not have access to my cell phone or computer at the time and I knew the bill was due soon. On April 18, 2022 I was on the phone for 35 minutes with Vanessa told me that she wasn’t able to do that for security reasons. I asked to speak to a supervisor she told me none was available I again told her that if she could not help me that I needed to speak to someone above her she put me on hold for 10 minutes and told me she spoke to her supervisor and that the supervisor said exactly what she was saying. I asked to speak to the supervisor and she told me I could not. I again told her that was unacceptable and this went back-and-forth numerous times. Finally she put Lu a supervisor on the phone with me. Who just repeated what she said. You can listen to the call it was at approx 12:15pm. And then of course because I was not near a computer or my cell phone and unable to pay my bill my bill was late. I have since paid the bill in full and just got notice from Experian that it’s on my credit report as a late payment. I have tried to reach out again to someone and no one is willing to help. This is not acceptable and very poor customer service. I am going to tell everybody I know about this and will be canceling my card and my shopping with Kohl’s. I hate to do this because I like Kohl’s products and the prices are good especially with coupons but this is the second time I’ve had a problem with customer service

ADVERTISIMENT

More Kohl's complaints & reviews

Kohl's - shoplifting charges
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kohl's - shoplifting
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kohl's - almost impossible to pay your bill
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
ADVERTISIMENT

Learn how the rating is calculated

540 complaints
112 resolved 428 unresolved

Kohl's contacts

(added by reviewer)
N56 W17000 Ridgewood Drive, Wisconsin United States
ADVERTISIMENT