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Kohl's
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1.6 683 Reviews

Kohl's Complaints Summary

112 Resolved
571 Unresolved
Our verdict: With Kohl's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Kohl's reviews & complaints 683

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Newest Kohl's reviews & complaints

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10:45 am EST
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Kohl's charge multi times on credit bank account

I order some clothes for my baby, but when I check my visa credit card statement is went down to 0 Available Balance because Kohls had been withdrew many times by different prices on my account. So how can I use it, and what if my bank over withdraw by that. Who gonna pay my over withdraw? Its rediculious. I am so so so mad and disappointed. I love kohls, but I can't not imagine how could they do that? I will tell all of my friends and families not to buy anything from them online.

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11:03 pm EST

Kohl's beats by dre

I ordered some Wireless Powerbeats3 from kohls.com in Black Friday. With the Kohl's cash I received, it was by far the best deal on this product. That's where the positive feedback ends. Here's the downward spiral:
1. They arrived in the manufacturer's box, only protected by the thin plastic envelope that covered it.
2. When I took it out of the envelope, I heard something rattle. Without opening the box, I could see that one of the earbuds was completely broken off with wires exposed.
3. I tried to return it to my local store. They were out of stock. I was told that the only way I could keep the discounts and Kohl's cash, was to order a second set. Then, I would need to bring both sets in the store for an exchange. (This was not in my budget). They offered a refund minus the Kohl's cash. (I had spent the Kohl's cash bc it would have expired before I received my product.
4. I got on the app to try and order a second pair, even though this was not in my budget. It was a Christmas gift. They were no longer available online either!
5. I called kohls.com to see if I can somehow get them exchanged. The representative told me the same thing as the sales associate in the store. After a very long time on the phone, he finally offered me a refund, minus the Kohl's cash, but he would issue me a credit for the same amount. HOWEVER, I could only use it online and would have to call in with a reference number to get it applied to the order.

This was still unacceptable to me. I got off the phone and did a little research. I found out that Beats are a product of Apple. I called Apple...5 minutes later the issue is settled. They are sending me a brand new set and I don't have to pay a cent more for them. GO APPLE! 👏

It doesn't end there...
6. As part of the return, I had to unbox the earbuds. When I got them out of the box, I decided to inspect them closer to try to see how they could have been THAT broken. What I found was DISGUSTING! THERE WAS EARWAX IN THE EARBUDS! 🤢🤢🤢😡😡😡

I will never purchase anything from kohls.com again! My advice... if you can't get it in the store, don't order it! They will not treat you fairly if there is an issue with your product.

*Note: These were advertised as NEW earbuds. They were not refurbished.

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3:53 pm EST
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Kohl's late fee reversal.. they removed it but still expect me to pay it

I had an emergency and had to have emergency surgery on 10/29/19 I was in the hospital 7 days so my kohl's credit card payment was late it was due on 11/1. I called kohl's customer service explained to them what happened and they kindly removed the $27 late fee after an hr of discussing it. I get my bill my min due is always around $35. Well the min due is right but although they took of the late fee off $27 in the transition history but I still have to
Pay for it and I'm PISSED! This is the 2nd time this has happened! I was in the hospital in Jan same situation I paid the min due that included a $27 late fee and didn't fight it because i was too weak to fight about it. But not today enough is enough this is the WORST company to due business with! If I could get this card paid off I would cut this card up! I worked for Fedex Corporate for over 20 years and I know there is someone out there that can fix this or help me! Even the supervisor didn't have the access to do this and couldn't help! This is BAD business and I don't do business with people that are sneaky and lie! That's exactly what they did! They removed it and STILL made me pay it..I am NOT happy about this at all and will NOT do business like this😡😡 I expect someone from corporate to respond and I will be making a complaint with kohl's corporate and even the BBB of I have to this is just BAD business!

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4:35 pm EST

Kohl's returns

During the holidays stores are busy. I find it hard to believe that you have open registers that cannot perform exchanges or returns but instead customers have to wait in a long line with not enough store personal to exchange or return an item. I would have exchanged to avoid the hour wait. Instead I got a full refund since I was forced to wait so long. I feel this policy should be reviewed when you have cash register staff standing around and a
Long long return line. Thank you.

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7:27 pm EST
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Kohl's order online being cancelled by kohl’s

Last year (2019) around Thanksgiving time I would order through the Kohl's app and everything looked okay and it said order fine it would go through. Then about half hour later I would receive an email stating my order was cancelled and I had to call customer service. Now I could understand maybe once this would happen or even twice, BUT NOT every order I did! After the 4th time of trying to order during the busiest shopping days of the year, and not being able to receive the items I tried to order because of course now they are out by the time you contact them; I gave up and did most my shopping through Amazon and other stores. The response from their customer service was for security purposes, no fraud? I have had their card for 11 years now and last year was the first time this started so they weren't concerned about security 11 years ago?! Why now?! They couldn't answer... So the reason I am writing this now is of course through the year I hav ordered with no issues but now closer to thanksgiving it is starting again! So NO Kohl's shopping for me this year will find other retailers who will gladly take my money in return for merchandise!

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3:34 pm EST
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Kohl's apt 9 winter coat

I bought a black, hooded, full length coat at Kohl's one year ago.
Because of the cool weather, I brought it out again to wear and noticed that 1/2 dozen of the seams were open. I took it to a tailor, but she said the product and fabric were poorly made and if she tried to repair the seams they would just rip again.
I am disappointed in the quality of goods sold by Kohl's. I would like a refund and/or a coupon in order to purchase a replacement. I need to have a winter coat.

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5:47 pm EST

Kohl's simone black children’s boot

After only two months of owning the boots and only wearing them a few days a week, the sole became detached from the toe of the boot. This allowed cold air and snow to get into the bottom of the boot causing my daughter to have cold, wet feet all day at school. These boots were not cheap so I was hoping for better quality instead of having to buy a new pair so soon. Very disappointed.

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1:53 pm EST

Kohl's online order

I placed an order for three pairs of baby shoes ($120.43) and was given the confirmation that my order whet through. They gave me the date that my product was shipping, however, I never received any product nor was I made aware that my product. When ic alled in they told me my product was cancelled until they verified. But no one ever called or emailed me to verify. So I had to call in 6 days later after my order didin't ship to find out the order cancelled... Rep also said would you like me to replace order. I responded absolutely not!

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5:49 am EST
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Kohl's kohls cast

HI
I had $10 in Kohls Cash to spend and I was notified the other day that it was the last day but the electricity was off and the wildfires were really bad here in the Newbury Park, Ventura, CA area and I couldn't make it to the store because of smoke inhalation. Is it possible to get my $ back so I can use it for a purchase? I would really appreciate sending this to a manager who can make that decision and call me to let me know.

Thank you kindly,

Lynn LiVigni
[protected]
[protected]@gmail.com

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4:11 pm EST
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Kohl's use of credit card

I am a big amazon customer so am forced to come into kohls. I had the coupon and tried to buy a sweater. My credit card chip is broken. That isn't a problem in any other store. The clerk couldn't get it to work and was basically telling me so sorry. I suggested she type in the number. She gave the excellent reason of fraud as why kohls doesn't do that. I explained fraud was a much bigger issue for walmart and they can type in numbers.
I asked her to get her manager who wanted me to get an app to pay. I said that I wanted to use a perfected good credit card. Oh well.

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starlet317
Pittsburgh, US
Nov 04, 2019 10:20 am EST
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How about getting a card that has a chip that [censored]ing works. Don’t be a dick to others because you’re too [censored]ing lazy to make a phone call and get a new card.

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4:08 pm EDT

Kohl's packaging services

I recently ordered a vivitar high definition action came on October 27th 2019! My son has been asking for one for his birthday! It was delivered today october 30th 2019 and when I opened the package I was disgusted the box the item is in is all mangled up, the box looks like someone had already opened it and brought it back to the store used! I'm so disappointed I love shopping at kohl's and not once have I ever had a problem with any of the packages I order I can't believe I wasted my money on this! My son was disappointed just horrible!

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1:57 pm EDT
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Kohl's mens sneakers

I purchased a pair of men's sneakers at kohls dept. Store they lasted about 2 months before my husbands toe popped out of of sneaker where the fabric and souls meet at the seam. Which is now a trip hazzard. We are loyal customers we have been wearing your product for years and never had a complaint this has never happened before sincerely unhappy customer

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1:23 am EDT

Kohl's autopay disabled, late fee charged and eventually reported to credit buerau

My account was reported delinquent for a freaking $91 and I had signed up for autopay.

Kohl's conveniently disabled autopay and when I called in to reject their charges they LIED to me that I never signed up for autopay.

I had my account cancelled right away but would like to see this company's billing practices audited and penalized heavily.

I see they do it to too many of their customers and its high time they are dealt with stern actions and make them liable for their misdeeds.

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12:15 am EDT

Kohl's credit card

I had bought a pair of shoes online at kohl's. But returned them to the store when they didn't feet my son's feet (he's growing like a monster). So everything was fine (we thought) until a collection department for kohl's began to call regarding unpaid account balance?! I had just paid the account in full at the store just prior to the return not realizing we were charged a $3 return fee. This went on for 30+ days apparently. Also I didn't realize once you go paperless kohl's automatic response to contacting you is email only! Really? But you will call from the collections department and then send me a letter 10 days later to let me know I was sent into "delinquency" on my credit report causing an 80 point hit > 80! Point hit for what was now $7 with fees. So I was ruined over $3 f*ing dollars. Sad that kohl's did me like that. And in case you're wondering the so called emails... Well because kohl's does not list itself in the email title it auto drops into spam. Great job kohl's! And forget about calling, transferred around for over 2 hours (mind you the call centers are outside the usa) with only to get the worst of supervisors with a "you should read your emails" response. Needless to say I dropped kohl's like a bad habit, no longer spend my money there, and convinced my parents and friends to do the same. F*ck you kohl's!

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8:56 pm EDT
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Kohl's croft and barrow classic tee ruined

I purchased a croft and barrow white classic tee from Kohls, wore it once and laundered. I cannot wear it again because the blue bleed from the inside of the tee collar and ruined the shirt. I washed the shirt alone, so the blue had to come from the inside collar of the shirt. The croft and barrow brand don't seem to hold up to quality standards of Kohls. I just want my white tee to remain white. The shirt was not cheap either!

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1:03 am EDT

Kohl's kohls cash

I placed an order in January using Kohls Cash. All but one item were to be shipped, the other item went to the store. I was told I would aslo recieve an email with $5 Kohls Cash in it. I subsequenty recieved an email that the order was cancelled, all items exept the one sent to the store. I called many times to find out how I could get the Khols Cash back. I was told many times that an email would be sent to me with the reimbursed Kohls Cash. This never happened. Eventually I was told the the Kohls Cash had expired so I could not use it "anyway". Despite this, I continued to shop at the store. I recently recieved another email with Kohls Cash. I have tried to use it and it does not work. I again called and was told that it should work, they didnt know why it wasnt and would issue me another Kohls Cash in the same amount. This happened but before I could use it, i recieved another email saying that I was mistakenly issues a duplicate and the duplicate was cancelled. Problem is, the first one did not work. So now I am out $35 from Kohls.

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6:57 pm EDT
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Kohl's wheelchairs

I shopped at this location on July 20, 2019 in the afternoon. On July 4th, 2019 I was injured and must use crutches or wheelchairs to get around-the wheelchairs are the ones I use in stores when I shop. My husband went inside Kohls and asked for a wheelchair and was given a manual wheelchair to use. I was quite surprised to discover it was manual. Plus there was no shopping cart attached. My husband was dropping me off to shop while he ran an errand. There was no way I could shop in a manual wheelchair. I hobbled behind a cart to pick up the items I had come to purchase. I wasn't able to use my crutches either because it would have been near impossible to safely use them and push a cart. I cut short my trip after just a short while. My complaint is your wheelchairs should be electric with a cart on them so independent individuals who happen to be handicapped can shop without relying on others. Definitely have the manual chairs but you must do more than the minimal amount required to pass the handicap accessible portion.

Thank you,
Gail Kelly
137 Lord Rd
Buxton, ME 04093

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kdl esx
, US
Jul 22, 2019 11:52 am EDT

yes you are being rude. I read your rude comment to me and the many other rude comments you've said to people. Your not a nice person. I said something on here that was very painful to me and you just trashed my complaint. You made fun of my spelling and told me that 17 years is too long to say something about a traumatic experience. You also told me you hope I don't teach English. what kind of comments are those? speaking truth? those are just rude comments. how is being rude speaking the truth? you don't know me or any of these other people that you say these hurtful things to.

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1:57 pm EDT

Kohl's women's shoes

My daughter bought a pair of women's black ankle boots for me and I wore them three times and this is what the right shoe looks like already! The left foot is still in good condition, but as you can see, the vinyl or whatever the "coating" in the shoe is, is peeling off! There's no way I can fix this! She doesn't have the receipt so I can't return them to the store, but I feel horrible that she wasted do much money on a useless, cheaply made gift for me. I have shoes like these from a different manufacturer, tat I have worn for almost three years and are just now beginning to show creases on the top of the foot. But the material isn't peeling! Shame on you!

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8:36 pm EDT

Kohl's croft & barrow the classic tee for women

The Croft & Barrow Tee shirt have a problem with the glued in label in the Tee shirts neckline area. The labels peel off and it is scratchy and uncomfortable horrible. After several years of just accepting this problem, my recent purchase and the label unpeeling has brought me to complain about the quality of these tee shirt. I love these shirts I pretty much live in these Tee shirt wearing them at home and at work.

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2:37 pm EDT

Kohl's invasion of privacy/ theft of personal info by kohl's

I recently shopped and used my credit card at Kohl's for the VERY FIRST TIME EVER. I did NOT give you my address and I certainly didn't sign up for anything. 3 weeks later I receive a mailer from you thanking me for recently shopping at Kohl's. Again, I NEVER gave you my address. I find this INVASIVE and extremely CREEPY! Insult to Injury, this mailer (I shouldn't have receive because I NEVER gave Kohl's my address), referred to me by my FIRST name which I found overly familiar and Rude!

Not only am I never shopping at Kohl's again, I'm going to tell everyone I know about this invasion of privacy and I'm reporting Kohl's to the BBB. Something needs to be done about company's STALKING customers like this! Now that this is a Drop off for Amazon, I'm beginning to wonder if they're sharing Private information with you. Looking into THAT too.

signed
First and LAST TIME shopping at Kohl's

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Kohl's In-depth Review

Website Design and User Experience: Kohl's website has a clean and user-friendly design that makes navigation easy. The layout is intuitive, and the search function is efficient, allowing users to find products quickly. The website also loads quickly, ensuring a smooth browsing experience.

Product Range and Variety: Kohl's offers a wide range of products across various categories, including clothing, accessories, home goods, and electronics. The selection is extensive, with options for men, women, and children. Whether you're looking for trendy fashion items or household essentials, Kohl's has something for everyone.

Pricing and Discounts: Kohl's is known for its competitive pricing and frequent discounts. The website prominently displays ongoing sales and promotions, making it easy for users to find great deals. Additionally, Kohl's offers various coupons and rewards programs, allowing customers to save even more on their purchases.

Customer Service and Support: Kohl's provides excellent customer service and support. Their representatives are knowledgeable and responsive, addressing queries and concerns promptly. The website also features a comprehensive FAQ section and a live chat option, ensuring that customers can easily find assistance when needed.

Shipping and Delivery: Kohl's offers reliable shipping and delivery services. They provide multiple shipping options, including standard and expedited delivery, ensuring that customers can choose the most convenient option for them. The website provides estimated delivery times and tracking information, allowing users to stay updated on their orders.

Return Policy and Refunds: Kohl's has a hassle-free return policy. They offer a generous return window and accept returns both in-store and online. The process is straightforward, and refunds are processed promptly. Kohl's also provides prepaid return labels, making it convenient for customers to return items.

Loyalty Program and Rewards: Kohl's has a popular loyalty program called Kohl's Rewards. Members earn points on every purchase, which can be redeemed for future discounts. The program also offers exclusive perks, such as birthday gifts and bonus point events, making it worthwhile for frequent shoppers.

Overall Shopping Experience: Shopping at Kohl's is a pleasant experience overall. The website's user-friendly design, extensive product range, competitive pricing, and excellent customer service contribute to a positive shopping experience. Kohl's commitment to customer satisfaction is evident throughout the entire process.

Customer Reviews and Ratings: Kohl's has generally positive customer reviews and ratings. Customers appreciate the quality of products, the variety of options, and the affordability. However, some users have reported issues with delivery delays or customer service, although these instances appear to be rare.

Mobile App Experience: Kohl's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. Users can browse products, make purchases, track orders, and access exclusive app-only deals, enhancing convenience and accessibility.

Social Media Presence and Engagement: Kohl's maintains an active presence on various social media platforms. They regularly engage with their followers by sharing product updates, promotions, and interactive content. Kohl's also responds to customer inquiries and feedback promptly, fostering a strong connection with their online community.

Sustainability and Corporate Responsibility: Kohl's is committed to sustainability and corporate responsibility. They have implemented various initiatives to reduce their environmental impact, such as energy-efficient practices and waste reduction programs. Kohl's also supports charitable organizations and community initiatives, demonstrating their commitment to social responsibility.

Competitor Comparison: When compared to its competitors, Kohl's stands out for its extensive product range, competitive pricing, and customer-friendly policies. While other retailers may offer similar products, Kohl's consistently delivers a satisfying shopping experience, making it a preferred choice for many customers.

Pros and Cons:

  • Pros: User-friendly website design, extensive product range, competitive pricing, excellent customer service, hassle-free returns, rewarding loyalty program, positive customer reviews, convenient mobile app, active social media presence, commitment to sustainability and corporate responsibility.
  • Cons: Occasional delivery delays or customer service issues reported by some users.

Final Verdict: Kohl's is a reliable and customer-centric retailer that offers a wide range of products at competitive prices. With a user-friendly website, excellent customer service, and rewarding loyalty program, Kohl's provides a satisfying shopping experience. While there may be occasional hiccups, the overall positive customer reviews and commitment to sustainability make Kohl's a recommended choice for online shoppers.

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Phone numbers

1855 564 5705 1866 887 8884 More phone numbers

Website

www.kohls.com

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