The complaint has been investigated and
resolved to the customer's satisfactionResolved Kohler Generators — Misrepresented Generators
resolved to the customer's satisfaction
A few years ago, I purchased our house on the Bay in Truro, MA. The house had a two year old, top of the line, 70kwt Kohler stand-by generator - purported to have been designed to live outside in a salt air environment with a fifteen plus year life expectancy. Today, two years later, it is totally dead - its panels and controls have totally rotted out. A product that is supposed to last for at least fifteen to twenty years has not even made it through half of its normal life expectancy!
The generator is now dead! I spent $880 in repairs last fall and now the control box has totally rusted out and need another $1, 100+ in repairs. I am through spending good money after bad and will have to replace the entire unit.
I've serviced the unit properly during my ownership of the home and have accommodated everything Kohler Power has requested of me, yet they still refuse to help. As Kohler has hardly responded to previous letters and emails asking for their assistance in repairs, I’ve started a site over at KohlerCustomerService.com to make case public and to let others who are in the same predicament as myself are not alone.