Kogan Australia
reviews and complaints

They have gone over the top now and should be looked at by the Trade Practices people for not handling issues in a fair and equitable way.

Taking people's money, making it hard to contact them over no goods, then they hide behind referred third party subscription sites. I think they have a duty of care to their customers. I say close them down for shonkey practices.

02 April 2024

I joined Kogan First in September 2022. Earlier this year I cancelled my membership and was told I'd still get the benefits until September 2024 when my account is officially inactive. I have now received notification from PayPal that I authorised a payment of $99 to Kogan. I did not do this! I have read reviews showing that I am not alone in this type of action. I too have tried contacting Customer Care with no luck and am angry that this company can take advantage of its customers!

I ordered 21 3 2023 weres my order I paid for you Said today so where is it I need to know now or I will cancel my order

I am absolutely furious.I have been trying to get someone to reply to me for 3 weeks now.I bought a laptop,and when I opened up the package,the charging adapter is missing.The customer service from Kogan is abhorrent,i have got the ACCC involved,as well as the ombudsman.I am hoping that I get a reply from you guys,it’s beyond a joke.😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

I order a TV in December which arrived on 16 Jan with a broken screen. As instructed I immediately contacted customer care submitting photos and description, I have since sent another three requests for assistance and have had no response to date.

Order number FX8ZWUXL.

My order history is no longer showing on my account.

regards Alan Lea.

[protected]@gmail.com

I am very annoyed with you withdrawing $10.99 out of my credit card on 18/12/23 from credit card ending in 3954.

I demand a refund and please remove my credit card from your system.

No wonder that you have a 1 star rating.

Call me on +[protected]

Thank you

Peter Harding

ps if you had a phone number in Australia I would have certainly called it.

I recently purchased something from Kogan and did not realise I had entered a membership.

I have purchased from Kogan previously so assumed the terms of purchase were the same.

I have just been charged $99 membership fee.

After my purchase I received several advertising emails from Kogan so did not see the email regarding the free 14 day trial ending.

This is clearly a deceitful way of charging unsuspecting people

On Jan 3 I ordered some products. I later received an email saying that one item (kitchen Chef )was sold out. So I filled out another order for a couple of other items.

I have now been billed for two transactions.

#HRAXMAKP did not go through the normal way and is not correct.

#W6A7CKNJ the later transaction is correct and went through smoothly.

On 22/12/23 you charged me $99 through my Pay Pal A/C TransactionID 5Y725743OE925633K for being on your memberhip I never authorized that transaction and I demand reimbursiment of the money to my Pay Pal A/C asap Please I donot wish to be a member when I need something I will buy it I purchased a bottle of Jagermeister and may be by mistake I overed with the compiuter mouse over something that you you wanted to trap me in

Hi, My name is Raymond, on the 10th of Dec I ordered a $61.00 water dispenser through Kogan. At the time I noticed free shipping and proceeded to checkout where the option to redirect to Paypal was available. The next thing I remember was being unsure whether.my order was even succesful and I almost unintentionally ordered twice. On the 25th of Dec I checked my credit card statement and noticed a $99 charge to Kogan I have tried to contact them through online chat which redirects to email. It has been days now with no correspondence from them. I can't believe a large company like Kogan can intentionally extort large sums of money without accountability.

TV was very slow from the start then would lose voice/picture synchronization.

TV turns itself of without warning, sometimes screen goes black won't respond. Have to unplug wait awhile before turning back on.

Kogan said to download new firmware which we did, to no avail.

Requested a return for full refund because this is hands down the worst TV I've ever owned, but Kogan wants the TV to go to a technician and issues a barcode for this however since then they have not replied to any email requesting the courier collect it. So now we have a useless TV in a box cluttering up our lounge room.

Kogan is by far the worst company I have ever dealt with in 64 years, shocking lack of customer service and no phone number to actually talk to a human about this issue..

Dept of Consumer Affairs now going to be contacted along with A Current Affair.

Absolutely disgraceful company. Steer clear of this shonky company.

Iput in an order for a split system air conditioner 4th November, paid for on 6th November, I was that the package will arrive shortly and that an electrician has been contacted and will be Intouch to make a date for fitting, since then I have been in the dark as to when my product will arrive, I have tried, Invaine, no one has made contact. I have been a loyal customer for a few years, and purchased numerous products, I have kept all items in my folder with all moneys paid and with any receipts, I am hoping that I will not have to take this any further, iI have payed $ 1.512. which is a very large for an 86 year old pensioner, I remain yours truthfully, Michael Brady

on the Wednesday 6th December, I checked my card statement and have been charged $99 for some reason, i DID NOT authorise this transaction, i cant explain any further as i DONT know why the amount has been charged please contact me Kind Regards David Baldry m-[protected] or [protected]@smythrealestate.com.au please respond. I would appreciate the funds to go back into my account please David Baldry.

I cancelled my Kogan First account months and months ago, but my wife has just had the annual fee of $99 taken out of her account. I have logged into my account and the status is not active.

I have discovered since googling that I'm not alone in this.

Their customer service is non existent.

I would like my money back and like to know hos we were charged if our account has been cancelled

Spry drone purchased the 22/11/23, expected shipping 3 days after purchase. I needed to amend shipping address and notified Kogan who notified Tec gear but not response. Continued to try and contact Kogan about shipment but no answer to emails and no response from supplier.

4/12/23 no response from Kogan or supplier regarding shipment or amendment to delivery address.

I bought a leaf blower from kogan.com, and they did not generate an invoice, or shipping details for more than 2 days. I cancelled my order. Then after 2 days of cancelling my order, they shipped it and did not refund my money. I did not open the goods and shipped it back, paying the return charges from my pocket $18. I still did not get my refund. I provided the tracking id of returned item as well. Then out of nowhere they charged me $99 on my credit for some Kogan First membership that I never opted for. Kogan doesn't have a contact phone number and I'm continuously sending them emails and they are not refunding my money. I had to cancel my credit card to stop them for charging it more. The website keeps sending my in loops and I'm unable to cancel the subscription to kogan first. screenshots attached.

Hello,

I’m writing on behalf of my 16 year old daughter, today 21 November 2023 she was charged $99.00 subscription fee which is pending in her account.

The most upsetting part is that she had not signed up for Kogan. We would like a refund please and an explanation why her account was debited.

I am unable to contact your office by phone to discuss this matter without signing up myself which I don’t not wish too. Kogan makes it very difficult for non-customers to contact them.

Could a team member please contact me to discuss this matter further.

I have not got it in New Zealand purchased it from Kogan New Zealand via Afterpay. Nothing but unnecessary service as it won't assist. I been calling AU Post NZ Post to be told the e-tracking number is not validated in New Zealand

[protected] its not a NZ one or has even AU. Been making toll calls to track, trace, and find delivery. When we tried to put down a change of address for a redirection NZ said to contact you.

I purchased a small item costing $33 from Kogan on 18/10/2023. On 02/11/2023 I was charged $99 via my PayPal for the Kogan First membership. I did not sign up or approve the charge or the membership at any time. Kogan obviously is slyly slipping in the charge unbeknown to buyers. According to Kogan policies even if you cancel your yearly subscription you are not entitled to any refund. I cancelled mine via my PayPal account on the same day I was charged. I contacted Kogan via their customer service link on 2/11/2023 to complain and request a refund, with no reply of course. I will not be shopping with Kogan ever in the future.

I have reported the issue and the company to the ACCC.

I purchased this product from Kogan a month ago, and the pump/motor has never worked. I have sent numerous emails but nothing has been done to rectify replacing the pump. I am wanting my money back or the pump replaced. I have sent photos which were requested last week but still heard nothing. Can someone please respond as I am very frustrated that the service is so bad that someone cannot pick up a phone and call to explain what is being done about the money I seem to have wasted.