United States - 85009-4184
I have ordered a flash drive from this company www.kleargear.com over a month ago as a present for my brother. It was supposed to be a Christmas present but according to what they said I'll get it only in January.
When I made my order I asked them how long will it take to get my item and they assured me it'll be here till Christmas. I'm extremely disappointed with such terribly slow delivery service and now I need to think of another present because there's not much time left!
I definitely will not order from KlearGear again!
the treatment of jan palmer by klear gear is outragious this company should be taken off all web sights around the world never to return and should be fined $35.000, 000 which inturn should be paid to jan palmer for the damage the company has done to her credit rating also klear gear must retract their complaint to the credit buereaus and make sure her credit rating is back where it was before they distroyed it
Their terms of sale reads:
"In an effort to ensure fair and honest public feedback, and to prevent the publishing of libelous content in any form, your acceptance of this sales contract prohibits you from taking any action that negatively impacts kleargear.com, its reputation, products, services, management or employees."
TL;DR - They'll blackmail and fine you $3500 for leaving a negative review. What a terrible company.
KlearGear.com is nothing but trouble. Website says they will ship all in stock items next day-LIE. They also don't answer emails and their phone is busy 24/7. They charge a $50 fee if you file a complaint against them. I can't believe they're still in business. Terrible company, RUN, don't walk away from KlearGear.com.
I ordered birthday gifts for my daughter and they were over two weeks late in coming past the estimated time of arrival that I was given. When they finally arrived past her birthday, one of the items I ordered came broken. The box was worn and the item was clearly used...and did not work. I was promised a replacement that would be rush delivered but that was almost three weeks ago and it has yet to arrive. We are out 29.99 and left with a broken useless item. I've tried to call the 800 # on the website and it constantly rings busy, the only way to contact them is through email and so far they have been going unanswered for the last two weeks. How sad for a 7 year old little girl and how frustrating for a parent to lose 30 buck by trusting an unscrupulous company. I DO NOT recommend purchasing anything from KlearGear.com.
I order a clock from them, they charge my credit card immediately but did not ship the item for several months. When the item finally arrived it was broken/defective. Kleargear refused my request to return the item since it was paid for several months ago (although they did not ship it). The suggested that I "send it back to China if I wanted it fixed" and they would charge me another $50 if I continued to complain.
I order items for Christmas and was promptly charged but nothing has been shipped. Phone calls are not answered. Their live chat is never on-line. Their doesn't seem to be an email address available.<br />
Do NOT ever order from them! Call your credit card company immediately and dispute the charge!
Kleargear.com is a fraud! They take your order, immediately charge your credit card, then never deliver the merchandise and just steal your money. Whatever you do never ever send money to Kleargear.com. I can't say never purchase from them because you are not purchasing anything, you are just handing them your money. I have tried the BBB and Consumer Affairs but they can't stop them. It's outrageous that these people can't be stopped.
I ordered merchandise on December 10, 2008 and had it shipped regular ground shipping which indicated should take from 5-10 business days.
I waited until December 28 to call, e-mail, call e-mail. After 3 e-mail complaints and several messages on their voicemail, I still have not heard anything back.
I have been doing this for the last 10 days, and have been receivng confirmation e-mails that a customer service rep will respond with 48 hours. This still has not happened.
I have left several Voice mail message, still have received not repsonse.
I tracked my opder on their order status line, the order number comes up as not being a valid order number. I do have two e-mail confirmations from them of what and when I palce orders.
I do not know what else to do.
I never received merchandise. After emailing and calling several times with no response, I decided to report them to BBB.