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1.1 37 Reviews

Kixify Complaints Summary

0 Resolved
27 Unresolved
Our verdict: Engaging with Kixify at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Kixify reviews & complaints 37

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Verified customer This complaint was posted by a verified customer. Learn more

Kixify Unfair Practices on Kixify: Price Discrimination and Limited Competition

So, I tried to set up a store on Kixify to sell some of my sneakers, but unfortunately, I ran into some trouble. They suspended my account because they said that I had listed a pair of shoes for too low of a price. I was pretty confused by this, since I thought that I should be able to price my items however I wanted. But apparently, Kixify has some rules about this kind of thing.

Anyway, I decided to do some research and found out that what Kixify was doing is actually called price discrimination. This is when a company charges different prices to different customers for the same product. And as it turns out, this is actually illegal according to US federal law. So, I was pretty upset about this whole situation.

But it gets even worse. I started to notice that some of the items on Kixify were being sold for really high prices. And when I looked into it, I realized that this was because Kixify had removed any possible competition. Basically, they only allow certain sellers to list certain items, which means that they can charge whatever they want for those items. And since they receive a commission off of every sale, this benefits them a lot.

I was really frustrated by all of this, so I decided to take action. I filed a report with the Federal Trade Commission and the New York State Attorney General's office. I hope that this will help to bring attention to the unfair practices that Kixify is engaging in. It's not right for them to be able to charge whatever they want for items, while at the same time preventing other sellers from being able to compete. I hope that something will be done about this soon.

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R
10:22 am EDT

Kixify Missing shoes since may of 2021

In may I ordered a pair of airjordans 35 wolf gray next day delivery visa card charged never arrived the vendor thru them was on suspension for suspicious behavior and was allowed to still jack me for my money I was sent to paypal over and over to get back my 228.00$and months have gone bye and they totally ignor me it sucks when you work hard for your money and they allow these people to steal from you please help thank you

Desired outcome: my money back or shoes reshaped by there company not some fake vendor

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J
7:02 pm EDT

Kixify Kasina x nike dunk low industrial blue

I have purchased a shoe from seller name pingerpo on 25 September 2020 Order # [protected]. they sent me a shipment number and next day I received email that my order is cancelled and then I received new shipment# that I m unable to track there are no records quite Dhl express multiple times I have sent an email to seller but they are not responding even I have launched a dispute with pay pal and they have also contacted seller but no response please let me know and refund my money

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Quannell Johnson [They/Them]
Quannell Johnson [They/Them]
, US
Oct 01, 2020 7:42 pm EDT

Hello Jaffar,

Please use the shipment number that you received to track your order.

I hope this clears things up!

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K
7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kixify I have not received my order or any response from seller

Order # 9923996. I emailed twice I over paid for sneakers for my daughter & can't even get a response after emailing. Can't find a customer service number either

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7:55 am EDT

Kixify legitsupply

Not sure how this company had so many great reviews. I do not recommend this company to anyone. Terrible customer service and all around bad business. I ordered shoes for my son for school and after waiting 2 weeks and several unanswered messages they finally got back to me and said they were on a business trip and couldn't get my shoes to me. Mind you I've never left a review on any site my entire life so for me to leave this you can only imagine what I think about this company!

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C
3:13 pm EDT

Kixify shoes

Hello I'm Corina Garcia, I order some space jam Jordan's size 9 in men about a month ago and I haven't received them. Order number is #8395446 and when I order them, it said it will come in two weeks and I haven't got any info about where my shoes can be at so now iam curious on what is going on with my order and will want me order in as soon as possible. Thank you I appreciate it.

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Restock Crew
, US
Apr 12, 2019 9:06 am EDT

Order was shipped and delivered. Tracking # was given way long ago. Don’t know why customer is claiming that. We notified customer every step of the way.

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K
7:05 pm EDT

Kixify nike kyries from major sneaker alert

I ordered some kyrie 4s from major sneaker alert on the 11th of July. What was delivered were some nike air maxes in women's size 5. I contacted major sneaker alert already but the sender was polish so I don't know if they'll really even be able to respond. I can't call the sender either for the same reason. I'm very upset that I waited two weeks for the wrong shoe to come in and now I'll have to wait even longer. I just want the shoes I ordered and I'd like them sometime soon.

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Restock Crew
, US
Apr 12, 2019 9:03 am EDT

Your shoes were already delivered. And tracking was given to you.

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10:31 pm EDT
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Kixify order#6736481

I have placed the order on 06/12/2018 for air Jordan retro. I made the payment of $205 inclusive of shipping after 24 hrs of wait I contacted the seller to provide shipping details. They replied as "will do". It's been three days now and I have not received any response from seller I tried to contact them on email yet no response. Please resolve this issue. Either ship the product and provide shipping details or refund the amount that I have paid.

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4:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kixify order #6396836

The person that I bought my pair of jordan retro 1 pass the torch shies off of cancelled my order for no reason and without warning. I paid 300 dollars for the item and 50 for shipping on April 21st. I had sent messages to the seller asking when my order would be shipped yesterday and Monday. I never received any response back from the seller. Then today I checked my account to see if there was a tracking number and to my surprise the order was cancelled at 4:38 am. I do not want my money back I want the shoes that I ordered. I wouldn't have ordered them if I didn't really want them. I have turned down others who have offered to sell me their pair because I was under the impression I was going o receive mine like I was supposed to. The only reason I can think of is he cancelled mine because they are now selling the same shoe for 650 plus 50 shipping. I want this resolved and I want what I paid for. I am a very loyal customer and seller. This makes it look bad for all the legitimate members that are honest and trustworthy. Please resolve this issue and help me to receive my order. Please contact me as soon as possible because I am very upset about this situation. Thank you very much in advance.

Sincerely
Jared altmeyer

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J
8:23 am EDT

Kixify mikey402 and his royal ones

I've been trying to get in contact wit someone anyone I really need someone to reach back to me I don't have no idea as to why I have to wait so long for my sneakers to get to me when they been came out I want to know if I'm waiting for no reason or do this seller actually have these snakes in his possession ((MIKEY402))!

I really want the sneakers only not my money back!

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6:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kixify never received my order

I purchased a pair of sneakers 2.5 months ago and the seller has not shipped them to me, the seller refuses to reply to emails or messages I paid $1600 US so this is not a small amount and in my option the seller is committing fraud. The payment was made through PayPal I have included some screen shots of the order including the sellers business name and email, the date of the transaction the description of the the item I purchased and the amount I paid please help me rectify this and stop this person from committing theft which is exactly what this is.

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Shawn Rhines
, US
Jun 28, 2019 8:39 pm EDT

I never received my water

A
A
Ahmed221982
, AE
Jun 15, 2018 2:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Did you get any solution? I am stuck with same problem but with other seller?

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4:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kixify jordan 11 closing ceremony

I bought air Jordan 11s closing ceremony's with my credit card and a few days later [protected]@gmail.com canceled my transaction, I later then got an email on [protected]@icloud.com that they fully refunded me due to a fault, but why I am complaining is that I have not gotten the shoes or my refund, they have stolen my money help please?!? Contact me at [protected] or [protected]@icloud.com thanks.

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3:43 pm EDT

Kixify poor service I haven't gotten any notification on my order

I order my shoes early thinking I got a good deal. I paid more for the shoes ordering from you guys. Rather than canceling my order I just went through with the order. But my experience with you guys has been horrible out of all my years shopping online this has to be the worst and I want answer. Never in my life have I ever had to go to this measures to get something I order

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8:16 pm EDT

Kixify got ripped off

I had two shoes in my shopping cart trying to decide which one to get I decided to remove one of them in by the other I figured I'd wait till next week to buy the other shoe but this [censor] won't give me my money back and is talking about not sending me the shoes then he says he's going to send me my shoes but I don't want them I want my money back he said there's no returns I think it's [censor] because I haven't got it there is no return if I have no product you need to call me ASAP [protected]

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2:05 am EDT

Kixify refused replacement and refund

I bought a pair of Jordans as a birthday present for my boyfriend and shoes arrived in a timely manner. Delivery was very quick and I was pretty impressed with that.
When my boyfriend tried on the shoes he said that they did not fit and were too small. That was strange because I ordered the correct size.

I contacted Kixify and asked for a replacement and they replied that they don't offer replacements, so then I asked for a refund and they said that they don't do refunds. I was not able to change anything and they were not interested in helping me. I was very disappointed and so was my boyfriend. I will not buy from Kixify again!

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W
1:55 pm EST

Kixify deactivating my account

My account number is wchna757,

My account has been disabled because they said that I am selling fake product.

It is impossible since all of my product come from HKNIKE.

Although I provide every evidence to prove that my products are real. They just ignore it.

I ask them how they judge my product are fake, they have no explanation about it.

I have 12 transaction in their website and NONE of them said that my sneakers are fake and even half of them are willing to give me positive feedback

The staff handle my problem is call Greg

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1:47 am EDT

Kixify order cancellation

I have ordered a pair of shoes from www.kixify.com and after I paid they contacted me and said that they needed me to verify my order via phone. They asked for my phone number but I told that I did not have one. I lost my mobile phone and had only local one, but they said that they needed only mobile phone number. So then I asked them to cancel my order and they said that I'll get a refund within a week, but it is now over two weeks and I still haven't received anything! I want my money back!

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F
Floyd young
, US
Oct 22, 2018 12:24 am EDT

I paid for some shoes Air Jordan 1 mid new love the price was 140 but the guy I bought them from I already had sold the shoes how do I get my money back into my account

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Gregory Callis
, US
Aug 20, 2018 1:44 pm EDT

I've tried purchasing Jordan Retro 11 but this website isnt allowing me to purchase them. It keeps returning me to Merchant return. Please assist.

K
K
kathy solomon
, US
Aug 20, 2018 12:52 pm EDT

How do i return these cleats they are too small do you sale W shoes

Kixify Customer Reviews Overview

Kixify is a popular online marketplace for buying and selling sneakers. The website has received numerous positive reviews from satisfied customers who appreciate the wide selection of sneakers available on the platform. Kixify is known for its user-friendly interface, which makes it easy for buyers and sellers to navigate the site and complete transactions. The website also offers a secure payment system, which ensures that transactions are safe and secure. Customers have praised Kixify for its excellent customer service, with many reviewers noting that the company is responsive and helpful when it comes to resolving issues. Overall, Kixify is a highly recommended platform for anyone looking to buy or sell sneakers online.
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