Kiwi.com
reviews and complaints

Hello,

My flights were cancelled June 2020 and and assisted refund process was started. I have still not received anything other than a £20 voucher for one of the flights, but I know that I am entitled to a full cash refund as the flights were cancelled by the airline. I have been waiting almost a year now and would really appreciate my refund asap.

The details are as follows:
- Booking number: [protected]
- Email address: [protected]@icloud.com
- Travel date: 02/07/2020
- Departure airport: LCA

Booked the ticket for muscat to sharjah and sharjah to new delhi and new delhi to bhubaneshwar on may 21 2020 and the flight was cancelled due to covid and I still didnt get the refund even though both the two airlines confirmed that they refunded the money to the kiwi.com. I still didn't get the refund from kiwi.com

we are still awaiting a refund for flights booked May 20th 2021
These flights were booked for our daughters wedding which was on the island of santorini
Total cost of the flights was £1, 447.91 and the flight carriers were Ryanair and Easyjet, both companies have advised us that they have paid Kiwi.com but at this current time we have not had a refund
kiwi .com booking number [protected]
The flights were cancelled due to this pandemic so we are entitled to a full refund

Hi,

I have booked for my family (4 passengers) the below flights with KIWI.com on 10.12.2019, INVOICE 2019-9233681, in a total of RON 2, 551.53 (approximative £500).

BOOKING NUMBER
94 248 396

Flight no: W63032
LGW London United Kingdom Gatwick 21:55
Thursday, Apr 2, 2020

OTP Bucharest Romania Henri Coandă International 02:55
Friday, Apr 3, 2020
Airline: Wizzair

Flight no: W63031
OTP Bucharest Romania Henri Coandă International 19:50
Saturday, Apr 11, 2020

LGW London United Kingdom Gatwick 21:15
Saturday, Apr 11, 2020
Airline: Wizzair

Due to Covid-19, the flights got canceled, and I have submitted on the KIWI website a refund application on 25.03.2020. In addition on 27.03.2020, they have charged me a fee of £18.28 to process the refund.

The initial time frame for resolving my request was set up for 3 months.
After this time has passed nothing happened. I have sent them an email every 2 months, requesting an updated status on my applications. The same response came every time, that my request is being processed, and that due to a large number of cancellations, the process is prolonged.

Almost 1 year has passed and unfortunately, I don't trust them anymore, in waiting and waiting for a response and a refund.

I have attached all the documents relevant to this case.
Please let me know if you need any extra information that I can provide for my request to succeed.

Kind regards,
Paul Balaban

I need a contact email address for kiwi. They now use an online feedback form but it says my booking number doesn't exist so I am
Unable to access the email form

Dear Kiwi.com,

I am writing to you regarding the Kiwi Booking [protected] for return flights from London Heathrow (LHR) to New York (JFK). The flights booked under the above reference were cancelled in May 2020, and a refund was requested. It is today 12th of February 2021 and there is still no sign of the refund.

The airline provider has confirmed that all the backlog of refunds has been cleared and payment has been returned to Kiwi.com for the booking. I would like for the refund to be returned to me as soon as possible.

Please find attached invoice for further reference.

I expect your prompt response.

Regards
Alberto Estevez

It has been over one year that I have been waiting for a refund. They do not provide you with a contact number and when they do they don't pick up once you have entered your booking number saying that it's not important. The last contact they had with me was in August last year after about 7 to 8 calls. I decide to pull out the money from my bank but as there was a third party involved I wasn't successful in my claim. The third company called fly now pay later have been constantly chasing them aswell for a refund. I have added the reply from the third company. Also you can see that I cancelled and asked for a refund 5 to 6 months ago and on their website I had to apply for refund again as they haven't processed anything.

My flight 29 march bkk to hkg... Etkt no 160-[protected].. Cancelled 24 hrs later

My flight hkg to man.. E tkt. No. 160-[protected].. Cancelled 24 hrs after booking...

Please help... Thank you d. Riley.

This site is completly fake

Do not book ticket through kiwi. Com

i have been disputing for a refund since last year in april 2020 they tell me they have not received my voucher or refund and AVIANCA tells me other wise. i have written many times and they do not do anything about it they owe me 368 .00 x 2 my ticket and my husbands ticket. When i contacted avianca today for the 5th time they tell me they cannot do anything about it that kiwi has to resolve the problem.

have all the conversations with avianca and kiwi if you need evidence.

I booked some flights on 22/01/2020 from Shenyang, China to Iloilo City, Philippines.
Booking number (ID): [protected]
Depart: 04/18/20
Return: 02/05/2020

The flights were cancelled due to Covid-19. I requested a refund via kiwi.com.

They have still not provided a refund 9 months later. I desire a full refund. I have called them every month and they keep saying it is urgent and that they are still waiting for a refund from the carrier. This is not my problem, they have taken my money and I want it back.

Booking number:
[protected]

I booked a flight through kiwi.com, on Jan 8 2021 - they took card details, then within three hours, they informed me the flight didn't exist (almost as if it NEVER existed !)

They said they would still take my money, but only refund months down the line, maybe ... they debited my bank account a full three days later - so they had every opportunity to cancel the payment, but chose not to ...

It all stinks of a scam, and I think a regulatory body should do an independent investigation

A Cousins
[protected]@hotmail.com

Good morning,
I have a big issue with the company Kiwi.com (and I am not the only one : check their Facebook page and you will see the comments...).

This travel website sold me on july a flight (round trip for 2 persons) for Croatia (for the end of september - beginning of october).

On august, they said one of the airlines had cancelled a flight because of coronavirus, and offered me to get refund for the whole travel (round trip) or to get an exchange travel (which I had to pay more for, because it was much more expensive, of course). I chose to get refund and was told that I would have my money within 3 months. After I cancelled, I finally found a new flight that was fine for me, at the right price (I don't know why it didn't appear before) on the same website. As I thought it would be better to keep my money in just one company, I bought that new ticket on the same web site.

The way to go to Croatia was fine, but the way back was not ! My flight had been cancelled : the compagny told me the warned Kiwi.com two weeks ago, but Kiwi never ever told me about it ! I had to find a flight to germany, sleep a part of the night there and then to buy a night train to come back to France. So, I payed nearly 400€ in addition to my ticket just to repear their mistakes. The same day, a sent a message to Kiwi to ask for a refund. I was supposed to be refund in 3 months.

It has been 5 months since I asked the first refund, 3 since I asked the second refund : that makes a total of 750€ and I a still wainting for the money. On websites, Kiwi often arguate that refunds are late because of airlines, but in my case, half of the money was only Kiwi's fault. For that reason, they should assume thieir responsability ansd refund me by their own. But they just seem to not care at all...And, of course, it is impossible to have them by phone or contact them by mail and moreoever, the sum up of my situation on my account is a mess : you can just see the first ask for refund, but not the second ! Is it a way to say they will give me just half of the money the owe me?

Hey, Kiwi ! If you are looking at that message, my booking orders are n°[protected] and [protected]. And you owe me 750€ !

Kiwi.com acknowledged our refund request on 1/05/2020 warning that we might have to wait up to 3 months for the refund. Our booking numbers are [protected] and [protected]. Now, eight months on, we have received no refund, and no communication from Kiwi.com since last August. The website says that Kiwi are waiting for a response from the carriers. It appears very difficult to communicate with any individual at Kiwi.com. I wish to complain both about the non appearance of the refund but also the lack of courteous communication from Kiwi.com.
.

A flight was booked for travel in September 2020.
I noticed the name was entered incorrectly.
I notified the person who made the booking who paid Kiwi.com for a change and gave them the correct spelling of my name.
Kiwi did not effect the change and I was denied boarding unless I paid €55.
Kiwi.com agreed a refund was due to me and has marked the issue as resolved but still has not refunded the €55.

Hello,

I have booked a flight ticket from Munich to Hyderabad on 28-12-2020, that is today. The flight ticket from kiwi.com showed a connection from Munich to Istanbul and from Istanbul to Dubai and from Dubai to Hyderabad. Everything was perfect until I reached the airport, the pegasus airlines which was about to take me to Istanbul to connect me to a flight for Dubai, refused me to on board stating that I need an Istanbul Visa in order to board the flight. I have filed a complaint at Kiwi.com customer service and they just told that its passengers responsibility to check visa requirements and they cant help me on this.

I paid 388 Euros for the ticket and I gained nothing.

My starting point was Munich and final destination is Hyderabad. I hold a visa for Germany and indian passport. Why will I need a visa for connecting flight. Kiwi.com showed the connection and it is their response to warn us before booking the ticket I will attach the conversation with kiwi.com and the ticket confirmation. Can you please resolve my issue

Flights were cancelled by the airline in March. Paid for the assisted refund in April, I have contacted involved airline who have processed refunds. Kiwi.com still witholding the money. Booking reference: [protected]: Will not take calls or allow you to message them on website. I have tried to contact them on numerous occasions and sent several emails, they appear to be holding out until people give up?

Yes, buyer beware. In a nutshell:

1. Booked a flight through kiwi.com and paid for it.
2. Airline cancels flight because of Covid-19 related problems.
3. Airline refunds kiwi.com but kiwi does not refund passenger (me), also known as cash preservation 😡
4. I have called 5 times in 6 months. Promises, promises ...

I booked a flight online on Oct 19th thru this company for a November 15th flight from Dakar to Entebbe and found a much cheaper flight about a week later thru another online 3rd party site. Of course, Kiwi.com makes it easier for you to pass a watermelon thru your anus than get a refund. So i have a flight that I don't want paid in full and if I voluntarily cancel the booking, I'll get a whopping 10USD back as a refund. Both flights were booked through Kenya Airways but as most of these agencies tell you, they are simply following the airline's cancellation policies. But I will still attempt to get a refund from Kenya Airways, though I suspect that will be a losing battle. I would definitely warn people from using Kiwi.com for booking flights. It's not worth the headache. I've booked with other 3rd party booking agencies and they were not this difficult to deal with. The fact that they would offer 10USD of an over 700USD ticket is obscene. Like they can't resell that ticket/flight if I don't book it? I'm hoping their is a class action lawsuit against this company as they have a horrible reputation and I only wished I had done better research before booking with them. Buyer beware!