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1.0 6 Reviews

KitchenSource.com Complaints Summary

0 Resolved
6 Unresolved
Our verdict: Engaging with KitchenSource.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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KitchenSource.com reviews & complaints 6

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Newest KitchenSource.com reviews & complaints

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7:01 pm EST
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KitchenSource.com Kitchen Source/Hafele....stay away.

I would never buy from Kitchen Source. I bought a Hafele Lazy Susan. It was shipped across country to CA, rather than Kitchen Source working with Hafele to determine that their west coast warehouse should have been the point of origination. Their mistake/negligence led to the box and lazy susan arrive totally damaged to the point of being unrecognizable. I called both Kitchen Source and Hafele, and neither would send out a replacement or refund me. I've also never heard of a senior management person threaten a customer to never call or write to them about this matter, as the Hafele senior manager did to me.

I'm not listening as I want to keep others from experiencing this.

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7:27 pm EST

KitchenSource.com purchase of afina mirrored medicine cabinets

In November of 2017, purchased a left and right hinged mirrored medicine cabinet. Upon arrival the right hinged cabinet was badly damaged. It took a little while but eventually the cabinet was replaced. Fast forward to December of 2018 and I notice a defect on the left hinged medicine cabinet mirror. The defect affects the reflection in the mirror as dark spot. It's either in or under the glass. I approached Kitchen Source first for help but since this is considered a warranty issue they contacted Afina who makes the cabinet directly and attempted to help. Afina refuses to honor a three year warranty because the owner is upset with having to replace the right hinged cabinet that was delivered broken in the initial delivery. I'm not sure if Kitchen Source is really trying to be helpful or if I was just being strung along to the point they hoped I would just go away. I am extremely disappointed that Kitchen Source would allow one of its suppliers to treat their customers this way. I'm just as disappointed with Afina for being dishonest concerning a warranty.

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12:58 pm EST
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KitchenSource.com Deceptive advertising & return policy

A few weeks ago I decided to purchase a free standing pantry unit for my kitchen. In browsing the internet I came across Kitchensource.com and was immediately drawn to them because they prominently advertised “√ Free Shipping”, “√ No
Restocking Fees”, and “√ Easy Returns”. It seemed like the kind of company I would like to do business with. I was able to find, on the Kitchensource site, what appeared to be exactly what I was looking for. The item was labeled “Omega National Chef’s
Double Pantry System” and a full color picture showed a pantry cabinet with doors, shelves mounted on the cabinet doors and swing-out shelves in the center of the unit. It looked like just what I was looking for so I ordered the upper & lower units for a total of $736.20. When the units arrived I wanted to inspect the contents but the driver refused and he left the 2 boxes on the
street outside my house. When I opened the boxes I discovered that there were no cabinet parts or doors. The boxes only contained shelving units. When I called Kitchensource I was told that their ad said that the cabinet and doors were not included. I looked at the ad and about half way down the page, as a bullet point among all the other descriptive bullet points, it did say “Cabinet and doors not included”. This is deceptive advertising. The photo shows a complete cabinet.
If the cabinet & doors are not included, that statement should be shown on or right next to the photo to make it clear that the photo does not Accurately show what they are selling. I told them that I wanted to return the item. They informed me that there would
be a 15% restocking fee and I would be charged for their shipping, contrary to the statement on their home page. When I
complained, they told me to look at the fine print in their return policy which is a link way down at the bottom of the page. There is nothing near the “√ Free Shipping”, “√ No Restocking Fees”, and “√ Easy Returns” policy statements on their home page that
says that there are any exceptions to those policies. When I clicked on the Return Policy link it does say that, if an item is undamaged it may be returned for a refund less a 15% deduction [i.e. restocking fee] and less the initial
shipping charges incurred, contrary to the beneficial policies shown on their home page. I don’t know about anyone
else, but I do a lot of shopping on the internet and don’t have the time to read through all the fine print on a web page’s Terms and Conditions before I buy something. I still decided to return the item and asked how much the initial shipping charge would be. I was told that it would be $174.30. The restocking fee was $110.43. I shipped the 2 packages back to them exactly
as I received them. I used FedEx and shipped them with insurance for the full value and with full tracking with a required signature on delivery. FedEx charged me $78.40 which is approximately 2 ½ times less than they say it cost them to ship the packages to me. Now, either these people are stupid for spending 2 ½ times what FedEx would charge them to ship or, as I suspect, this is just one giant rip-off. I received an email from FedEx that the packages were delivered to them on Jan. 30th. 12 days later I still hadn’t heard from them that they received the packages and were processing my refund so I called them. Without an apology for the delay, I was told that my refund would be issued that day. Two days later I finally received an email that a credit was issued by them to my credit card. So, in summary, it cost me $284.73 (not including my shipping cost) to get absolutely nothing. Anyone who does business with Kitchensource.com is just asking for trouble.

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Is KitchenSource.com legit?

Our verdict: Complaints Board's thorough examination reveals KitchenSource.com as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, KitchenSource.com stands out for its commitment to quality and security. Clients considering KitchenSource.com should delve into its customer service record to gauge compatibility with their expectations.

KitchenSource.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: KitchenSource.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for KitchenSource.com. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of KitchenSource.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Kitchensource.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Kitchensource.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a kitchensource.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

KitchenSource.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up KitchenSource.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Kitchensource.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While KitchenSource.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • KitchenSource.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to KitchenSource.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:48 pm EST

KitchenSource.com The customer service person &Dolanda& was so rude in the way she delivered the message

I called the company support to cancel a order on April 15. They told me that the order will be canceled. But on April 16th they call in and say they cant cancel the shipment because The item was shipped on April 15. So I ask them to resolve this by paying the return shipment fee. They outright told me, it was their mistake and they told me "WHY NOT" I foot the bill, because it was my mistake to call in the last minute and cancel the order. The customer service person "Dolanda" was so rude in the way she delivered the message.

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2:05 pm EDT
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KitchenSource.com Return Policy is 25% plus shipping charges

BEWARE of KitchenSource.com! I placed an order for a range hood which appeared to be ductless - we read the description VERY carefully, and we were certain of our purchase. But WHEN WE GOT IT we saw it was "convertible" venting. We returned it with the intention of re-ordering the ductless series of the same model. However, when we were ready to return and ready to reorder, the model with the size we needed was no longer sold on their website! AND now the description of the one we got was clearly not ductless. Hmmmm.

SO, Kitchensource.com KEPT 25% ($102.25) PLUS their shipping cost. Let’s see…they must claim to have paid $81.75 for shipping because out of my $409 order, THEY REFUNDED ONLY $215 to me! This is unfair, especially in these economic times. By the way, when I returned it, I paid $30 to get it there in 5 days.

When I emailed them I (eventually) got brief uncaring responses. I even tried calling but got a recording every time and when I finally left a message, NO ONE called me back. It seems to me they have my money and they have their product back and they are done with me.

I WANTed to re-order a replacement from them – then they would have kept only 15%. I couldn't believe the item was no longer available - I had searched for a MONTH before purchasing looking for just the right rangehood and I probably looked at everything on the kitchensource.com site and every time the Windster 208F 30-inch was always listed then and now that I need it it is suddenly gone from the site. I asked when/if it would be available again and if I could reorder and get some of the 25% returned – My question was unanswered – but I certainly know every word of their return policy now!

As of today, I still have no rangehood and I think I will go to a local Lowes -or maybe the new Ikea store- and use the $215 to purchase a cheap rangehood.

So my advice is to SHOP LOCALLY for large items such as this - where you know the return policy and have face to face service! And, most importantly, beware of KitchenSource.com and their return policy!

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kitchensourceisaripoff
, US
Mar 30, 2017 10:39 am EDT

i had a similar problem with their ductless kit. I ordered a range hood, blower, liner and a ductless kit totaling over 2K. They charged $120+ for the ductless kit which was a couple of pieces of piping that retails for about $20 at Lowes or Home Depot. When I wanted to return it they said there would be a 15% restocking fee and their shipping would be deducted. Figuring it was worthless junk I paid $18 at UPS to return it. Kitchen Source then claimed there was damage to the 7" x 24" pipe that retails for exactly $4.81 at Lowes and since it was a kit they couldn't refund anything. This company is a ripoff.

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11:01 am EDT

KitchenSource.com Terrible experience

We spent over 500 dollars for a Broan Rangemaster Vent for our newly remodeled kitchen. It was delivered without a venting pipe and without instructions. We left e-mail messages with two of kitchen source's customer service addresses online, but two weeks later have received no response. I don't recommend buying from this company.

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Contact KitchenSource.com customer service

Phone number

+1 800 667 8721

Website

www.kitchensource.com

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