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KitchenAid / kitchenaid dishwasher

United States

Model #KDTE254ESS1 serial #F60842414 Unit was leaking, underneath for quite sometime. We were unaware until our floors started warping. A tech came out today. Said the leak was through the door and was caused by a design flaw. The unit needs to be fit with new tracks etc..$500.00 for diagnosis, parts and labor. Spent over an hour on the phone with customer service. KitchenAid refused to cover the charges of their faulty product. I understand it's not under warranty but good faith, service etc.. goes a long way. All I can do is complain and let everyone I know about my experience with KitchenAid (about as bad as Samsung).

Hu
Jul 11, 2019

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