Kiki La'Rue reviews and complaints 26
Keywords
clothes owner customer service customers experience shopping order boutique money return website sizing business dress lady staff shop problem items contactedNewest Kiki La'Rue reviews and complaints
don't order from them if you don't want to risk your money
I would like to support all of those people who ever left bad reviews about this company because everything they said is true. It's a shame to admit I am one of them, the one who never reads reviews before dealing with companies.
Now I know I was wrong.
I got a defective dress. Clearly saying, it was torn. I paid 80 dollars for it and I didn't want to keep it to myself or to bring it to a tailor. I contacted them several times but got no response.
I don't know what to do and hot to get my money back, Something tells me I will lose this fight, but I will keep trying anyway.
Very poor customer service
Ordered a dress and a top from www.kikilarue.com. Everything I received was lovely and high quality, but unfortunately I received an incorrect dress. So I contacted the company and sent them a picture of the dress and asked for an exchange.
Later they contacted me and said that they'll send me a return label. Waited weeks for my label and nothing. I tried to contact them again but they did not reply. Very poor customer service.
Double price
I have ordered some stuff from www.kikilarue.com and received my order in reasonable time. When I opened the package and saw my clothing I was very happy because everything looked great. But then I noticed an additional hidden tag! I took a look at it and realized that was a manufactures price! It was 2 times cheaper that I paid! What a scam. These people sell stuff for double price and that is not fair! I will never order anything from them again!
Ive always been extremely pleased with my purchases. I am not sure why someone is complaining that they paid double the wholesale cost. That is how retail works. Usually, the markup is far greater than double. (As a furniture sales rep, I can tell you that our markup gets up to 4-5x). This company has always gone above and beyond for all of us customers and its evident in their sales and order counts. 6 bad reviews with no names and hundreds of thousands of orders means Im coming back daily. Sad when one mad person tries to spoil it for everyone.
Terrible dresses and awful services
I bought dresses from the company www.kikilarue.com. I received the dresses with holes and they looked like pieces of rubbish. I tried to return the dresses, but the lady in customer services was rude, unpleasant and atrocious. I argued with her within several weeks, but he refused to return money. As well as her English was so poor and it was strange for me. I want you to be careful if you order from them.
They only have an American customer service person. She is caucasian. I see her in the videos. None of this is true and I don't even work for them. People will make up anything.
Seller doesn't provide discount. Problems with delivery as well
I ordered dress from the website www.kikilarue.com. It was shown that the dress had 30% discount. When I proceeded to pay, there wasn’t any discount at all. I paid, but contacted the seller. This jerk told me that they would return money back, ‘coz there was some technical problem. After that this jerk didn’t reply. As well as I still haven’t received my dress. So be careful if you use this website or leave comments if you have horrible experience with this seller.
Hello! We received a notice of this complaint and would love to handle the issue as soon as possible. If we offer discounts, we offer them with discount codes that you provide at checkout. Discount codes are not automatically applied due to the different ones that we have! Once you login to your account, you are able to then enter the discount code at checkout and receive your discount. If you would have contacted our offices and asked for a manager, we could have solved this as soon as possible. If you never received your dress, we also do as much work with the post office as we can in finding the location of your package, but packages do come with insurance and you can simply file a claim with the post office for your missing package. We have a 97% satisfactory rate on our customer service and stand strongly behind our employees. If you need any further help, we would love to get this fixed! Feel free to call our office at [protected]. Thank you!
They charged me twice for one order
I placed the order on the website www.kikilarue.com. After that the seller charged me twice for the same order. I filled several forms on the website as well as sent them emails and asked about money, but the reply was horrible. No apology and no promises about refund. Stay away from these scammers and post comments about your experience with them. The worst company ever, so avoid these ### and post comments about your experience with them.
They charged you twice and your bank didn't refund you? You do understand that a company cannot charge you twice for the same order, correct? It sounds like you just want people to post mean comments and you won't get that from me. Never been disappointed.
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