The complaint has been investigated and
resolved to the customer's satisfactionResolved Kia Of St. Cloud — Bait and switch tactics
resolved to the customer's satisfaction
I am going through an issue with a bait and switch from St. Cloud Kia. I have a van sitting in my driveway that they sold us last Friday night then on Saturday they called and said the financing wouldn't go thru and it came down to us going in there and them trying to force us to buy a more expensive model. We had already signed all the paperwork and they accepted our check for the downpayment. The only reason I went there in the first place is because their radio ad claimed to pay off your trade in, but really they just roll the negative equity into your new loan. Of course they don't tell you that up front. Three different people told us four different stories of why we had to buy a more expensive model with higher payments for us to get approved (by the way our credit score is 680). They told us they were desperate to keep the deal going as they had already entered on their February books. We went home with the same car we bought from them on Friday, only to have them call me the next day and tell me the best they could do was a 2008 Town & Country that is $3000 more than what we wanted to pay and would increase our payments by $60 a month. I told them no deal and that I wanted our trade in and our check back and the guy was insulted that we weren't taking the deal they worked so hard on. What a joke these people are. I will NEVER buy from a Kia dealership again if this is how they run things.