KIA Motors
reviews and complaints

Good Evening,

We have shopped around and kept coming back to the Kia Sorento. We wanted to do a deal with the Rochester, MN dealership, and they had the exact Sorento coming in the following week. My wife test drove it when it came in and decided this was the one, the dealership was somewhat busy and we had plans that Saturday evening so we had to leave as finance was backed up. After numerous calls to try to work the payments into our budget plus possibly trade in a vehicle, we could not even get a response from the sales manager or the salesman. We decided to raise our budget and figured we were very close to a deal, the sales manager then said "We aren't going to be close on your vehicle trade". We asked what are you offering? No response, we asked numerous times through emails and text messages as well as calls and couldn't get an answer. We have tried and tried to work something out only to be ignored by this dealership. I know vehicles are hard to come by, but with service like this, your customers will be hard to come by. Totally unprofessional. They didn't even try to work with us and apparently gave up, as we never heard from them again in response to our questions. Word of mouth is big in any business and there is no way we can recommend Tom Kadlec Kia in Rochester, MN. Schuyler, the new car manager, very unprofessional. It's really too bad a customer has to almost beg to get a deal worked out. We are still looking for a vehicle as we have decided to go with a Ford Explorer, just cannot locate what we want in a vehicle. Very disappointing as my wife really wanted the Sorento.

I would like to share that I currently have a Burgundy 2014 Kia Optima with only 50, 000 miles. I say "only" because I am upset that the clear coat has been severely peeling off when it shouldn't be at this rate. At 32, 000 miles I took it to a Kia dealership to notify them of the peeling, although at that time it was not drastic. They notified me that the paint was included within the warranty but up to 30, 000 miles. However, the coat is coming off on the entire front, hood, trunk and door handles. Looking at other Kia Optima's similar in age I do NOT see any peeling. When I made the decision to buy a Kia, I was a bit hesitant because I had not heard many great reviews. However, after looking at this car, my wife and I loved it and thought we would disregard past reviews and purchase it. Seeing the peeling and the lack of empathy from the Kia dealership has made me think that I should have gone with my gut instinct.

Attached are photographs of the peeling - please note that the peeling has gotten worst. I am asking that you please assist me in disregarding the warranty that specifically covers the paint/peel so I can get this fixed free of charge.

I came in for an oil change. White male arrived after me with no mask went into the waiting area. I had a cane. I had to fill out a paper regarding what service I was there for even though I had an appt. I was not allowed to go in the waiting room and the service person said he would call the police if I did. I was in pain so I went back to the car. What a way for Jeff Wyler in Fairfield to treat their customers.

from us
Email Address: [protected]@earthlink.net
June 14, 2021

KIA Motors
Consumer Complaint Division

Dear Complaint Board - Kia Motors
Re: account number [protected]
On March 3rd, 2020, I leased, a 2019 Kia Niro EV VIN redacted at Jim Bone Kia in Santa Rosa, California.
Unfortunately, your customer service department, and your Kia Motors Finance, Title Department, and your Kia Motors Finance Care Department and your Hyundai Lease Titling Trust, and Kia Motors Company have not provided adequate service because I leased the vehicle in California in early March 2020, due to a death in the family my husband and I had to relocate to Massachusetts. We contacted Kia Motors Finance and changed our address, and as per the Registry of Motor Vehicles in Massachusetts - we requested of your company 1.) a letter stating a limited power of attorney so that we could register the vehicle - transfer from state to state 2.) A title with "for registration purposes only" written at the top as per RMV Massachusetts.

Your customer service representative told us in December 2020 that the letter and documents we requested would be sent out to us. They were not. I contacted customer service again and this time I was told that I needed to send all of my registration documents to Hyundai Lease Titling Trust, and that they would send out my documents (copy of the current registration, copy of my Massachusetts driver's license, stamped application for registration and title stamped by our insurance company and two checks one for registration and the other for title fee - along with the documents that I requested, directly to the Registry of Motor Vehicles, Title Department, in Boston, Massachusetts. I sent out my documents which were received in their office in December of 2020. I called in early January and was told that they were sent to RMV.

I contacted RMV several times over several weeks and they had no record of my application for registration or record of the vehicle. I contacted your customer service department many times and finally one representative told me that the paperwork had not gone out, this was in February 2021. I was told that the customer service representative would expedite the mailing of the papers to RMV. I was told to wait for 5 to 10 business days and try again with RMV. I did and again RMV had no record of my vehicle identification number or application. I called again in February your customer service department and was told that an attempt to send out the paperwork happened on the 12th of February but the paperwork had not been sent out until the 17th, and that I should be patient and wait a few days and then contact RMV. My California registration for the vehicle expired on March 8th, 2021. I called RMV and emailed them and was told that due to Covid-19 and just in general they don't recommend sending anything to the address listed on their website, that they are inundated and there is no one to accept the paperwork or process it. I contacted your customer service department again, and told them what RMV told me I needed to have and requested that the documents be sent to me. I was told that they would be expedited to me, and to be patient and wait a few days for them to respond to the request. I called several days later and spoke with another customer service representative who told me that any request for a letter of power of attorney would be denied and that I needed to resend all of my documents and checks to the same Hyundai Lease Titling Trust in Georgia and that they would send my paperwork with their documents directly to RMV. I again stated what RMV told me - registrations are being dong in person only. I said that it won't be processed.

At this point I called Jim Bone Kia in Santa Rosa and spoke with finance manager Donna Tella who said you should always call us when you have a problem. We'll straighten this out, and she proceeded to contact Kia Customer service and put me on the phone at the same time, we spoke with Haley who assured me that she would have the power of attorney letter sent out to me and a copy of the title. When this never happened, I sent out certified letters to Kia Motors-Complaint Department, Kia Motors FInance and Hyundai Lease Titling Trust and a copy of that letter to Jim Bone Kia finance manager Donna Tella. I received the green postcard indicating that my letters were received BUT NO ONE RESPONDED OR CALLED ME OR TOOK ACTION TO RESOLVE THIS ISSUE. I looked again at Kia website and saw the outline webpage for what to do when you move out of state and have to register your vehicle. SEE ENCLOSED, it clearly stated that every state's DMV requirements are different, and that some require a letter of power of attorney and an original title which is what Massachusetts required, and to send in a request to Kia Motor Finance in Plano, Texas. I did that a month ago. NO RESPONSE AT ALL. I called again Kia's customer service, this time I spoke with a supervisor who put me in touch with the Customer Assistance Team and spoke with Anais Magee who looked up my records and told me that she was sorry that I have been given no support and said that my issue is now being handled with the Care Department. She also told me that our paperwork was being sent to our insurance company in upstate New York. She then requested that the Care Department send it to us, the customer, instead of the insurance company who would only send it in to RMV which would not get any attention as per RMV. I am disappointed because I sent by fax a letter of complaint to the Customer CARE Department, and contrary to what Anais told me, no one has reached out to me to resolve this issue. I am also disappointed because my husband and I have faithfully paid this lease on time or early and have not been able to drive this car legally since December since in Massachusetts there is no grace period for when you move to the state. Your car needs to be registered right away or face a penalty of a fine of $500-1000 and jail time up to one month. Our whole reason for choosing this long range electric vehicle was so that we could drive to take care of family that needed us. We have been unable to do so.
To resolve the problem, I would appreciate your refunding us in full the amount that we paid for the lease, and ending early our lease agreement without penalty.

This letter when sent by mail will include copies of my lease agreement, copy of our receipt for our deposit, my registration in California, copies of letters sent to the various departments as per your website. However, you probably do not need these from me as you have records of them (this paragraph edited by William R Taylor, Jaye's spouse and additional lessee)

I look forward to your reply and a resolution to my problem and will wait until June 30th before seeking help from an attorney Please contact me at the above address or by phone at [protected](you have this information)

Sincerely,

(name redacted)

Kia Dealer

On April 04/24/21 my 2020 Kia Sorento's engine light started flashing and jerked when I put my foot on the gas. I automatically pulled to the side of the road and turned the engine off. I called Kia Dealership and spoke to one of the service workers there to inform him of the problem and due to it being a weekend he informed me there were no Loaners available and informed me that the rental companies were closed. I told him how my car was my only mode of transportation, so I follow up with another location. No loaners available. I asked the Service department what I should do because I really did need my car and he told me it was okay to drive the vehicle. I was afraid of engine blow out and informed him of my worry and he told me as long as I don't smell any fishy or weird smell driving the car was okay. I took my car to my mechanic to run a diagnostic scan on the car and he said everything was fine with the car, but I had to take it into the dealership due to a possible upgrade or issue that only Kia could do. I informed the service department and asked if I could just take the car in for a scan and he told me all mechanics and software guys were out and told me it could only be done by appointment. I had problems with going uphill going home, take my daughters to school, and not being able to drive above 30mph on roads.
I decided to call again on 04/29/2021 and informed the front desk my issue and the woman there sounded so afraid telling me that I should not be driving the car around. I informed her I was told that I was scheduled and to only bring the car in if I was having any "concerning" issues. I ended up dropping the car off on 04/30/2021 and driving off with rental. Because I had turned in an SUV I expected an SUV, but the company could only cover a Sedan which I was fine with so I switched to a rental truck which was about 10+/day.
05/04/2021 Service Department called stating car was ready for pick up. My husband went to pick up the car and right when he got on the main road with car the car jerked and the engine light started flashing again. He drove back to Kia and dropped car off.
05/13/21 Service Department recommended I called consumer affairs for them to pay extra cost 10+/day on vehicle due to Kia not having loaner available and emails from mainland taking longer than expected for car. I called Consumer affairs and informed of issue and I got a rude greeting along with unprofessional replies from female worker. Did survey online and spoke to my service department regarding rating he apologized and stated that he should have "gave me a heads up" prior to calling. Assuming he knew the rude and horrible service I would get from the Consumer agents.
Fast forward to 5/26/2021 I got a call from Kia Service Department stating "No fix" for car and to call consumer affairs for request to place us into another car. Kia consumer affairs were already closed for the day. I called 5/27/2021 I informed consumer affairs of issue and "no fix" with car. Agent did talk to dealership and stated she will escalate the issue and I should expect call in business days.
06/03/2021 Service from Kia called Loaner came in. Unable to pick up due to work schedule. Picked up Loaner 6/7/2021 and dropped off rental to Dealership upon drop off. Asked to grab some belongings out of my car. I was escorted to back and wrong key brought back to car. When Service worker came back a second time stated key is not in the shop and he will check inside other office. I informed him I had to leave to work, so my husband went back later that day. No information reported to me regarding my car. Just questioned whether or not consumer affairs got ahold of me.
06/14/2021 I called consumer affairs only to follow up on status of a call back. I got a very rude greeting and kept getting cut off. When I asked for status I was told that issue was escalated and someone from the department higher was supposed to call me soon. Also that my car is not marked as no fix now mechanic is working on a "remedy."
06/16/2021 my coworker tells me she had a similar issue with her Kia car's engine. She states there was an article for sue on Hyundai and Kia due to engine failures for newer models. I will be on search for the article, but this is very upsetting.
The frustration and chaos this company has caused me guarantees that I will not continue to do business with them once this is settled. I will be requesting a settlement towards another company for another car due to having to pay almost a grand per month for a car I do not drive or have in my possession. KIA MECHANIC AND AGENTS FROM CONSUMER AFFAIRS HAVE BEEN NOTHING BUT RUDE AND UNPROFESSIONAL REGARDING MY CAR THAT HAS BEEN AT THE DEALERSHIP. I am very upset with this company in the way things are handled and I do not appreciate the sassy and unprofessional greetings and remarks I receive when I make a call to consumer affair agents for guidance! All I wanted was an update and more information on what to do.

I purchased a 2020 kia soul in june of 2020. On Jan 9, 2021, the car broke down with only 8000 miles on it. It was towed to Dutch Miller Kia in Barboursville, WV. we did not get the vehicle back until Tues. 6/15/21. During the time they had this car, they ran numerous tests to find the issue. Transmission was replaced. various minor repairs were made and ultimately, they decided it needed a whole new motor in which they ordered the parts and I was told it would be approximately 3 weeks for the parts to come in and for the engine to be built. Said parts were on back order. Once they arrived, they informed me that they only had one technician that can build the motor, but he would be away from the shop due to his wife needing surgery. Eventually, we did get the car back. approximately 15 miles from the dealership, the car broke down again. After restarting it, we received the message on my screen that read "a possible condition with your engine control system has been detected. a full system check is recommended to be done when convenient. " The check engine light remains on. This dealership is not close to my home so we took it to autozone for a diagnostic test and it revealed it needs a camshaft position sensor. Another concern is, they told me they "test drove" the car before we picked it up. The vehicle had 2 more miles on it since we dropped it off. A proper test drive to me should be more than 2 miles. furthermore, they returned it with minimal gas in the tank. This is a brand new car and I'm so disappointed that we have gone nearly 6 months without it, been making payments on time for the duration of the time they had my car. I purchased this car for my teenage daughter so she could have a reliable car when she goes to college. since this is her car and she is a minor, she was not able to drive the rental car. I had to drive the rental car while my daughter drove my brand new car, putting unnecessary mileage on my car that would otherwise not be driven so much. This whole situation has caused so much mental anguish and distress.

The finance company and titling trust have not provided the needed information for our Registry of Motor Vehicles to reregister our leased Kia Niro in Massachusetts. Kia customer service has not been helpful, the dealer admits that it is a nightmare dealing with Hyundai Lease Titling Trust in GA, and Kia Motor Finance. We have been making monthly lease payments of nearly $500 (to keep our good credit score) in spite of being unable to use the vehicle since the CA registration expired in March (technically the RMV has no grace period, so really we could not legally use the vehicle since December 2020 and any use was at our risk), and we sent all the required paperwork to Hyundai in December shortly after completing our move from CA to MA. Hyundai says take it up with Kia which we have done numerous times with no resolution. Details to follow below as a letter my wife is sending:

Jaye Alison Moscariello
7 New Hartford Road
Sandisfield, MA 01255
Email Address: [protected]@earthlink.net
June 14, 2021

KIA Motors
Consumer Complaint Division

Dear Complaint Board - Kia Motors
Re: account number [protected]
On March 3rd, 2020, I leased, a 2019 Kia Niro EV VIN KNDCE3LG7K5030188 at Jim Bone Kia in Santa Rosa, California.
Unfortunately, your customer service department, and your Kia Motors Finance, Title Department, and your Kia Motors Finance Care Department and your Hyundai Lease Titling Trust, and Kia Motors Company have not provided adequate service because I leased the vehicle in California in early March 2020, due to a death in the family my husband and I had to relocate to Massachusetts. We contacted Kia Motors Finance and changed our address, and as per the Registry of Motor Vehicles in Massachusetts - we requested of your company 1.) a letter stating a limited power of attorney so that we could register the vehicle - transfer from state to state 2.) A title with "for registration purposes only" written at the top as per RMV Massachusetts.

Your customer service representative told us in December 2020 that the letter and documents we requested would be sent out to us. They were not. I contacted customer service again and this time I was told that I needed to send all of my registration documents to Hyundai Lease Titling Trust, and that they would send out my documents (copy of the current registration, copy of my Massachusetts driver's license, stamped application for registration and title stamped by our insurance company and two checks one for registration and the other for title fee - along with the documents that I requested, directly to the Registry of Motor Vehicles, Title Department, in Boston, Massachusetts. I sent out my documents which were received in their office in December of 2020. I called in early January and was told that they were sent to RMV.

I contacted RMV several times over several weeks and they had no record of my application for registration or record of the vehicle. I contacted your customer service department many times and finally one representative told me that the paperwork had not gone out, this was in February 2021. I was told that the customer service representative would expedite the mailing of the papers to RMV. I was told to wait for 5 to 10 business days and try again with RMV. I did and again RMV had no record of my vehicle identification number or application. I called again in February your customer service department and was told that an attempt to send out the paperwork happened on the 12th of February but the paperwork had not been sent out until the 17th, and that I should be patient and wait a few days and then contact RMV. My California registration for the vehicle expired on March 8th, 2021. I called RMV and emailed them and was told that due to Covid-19 and just in general they don't recommend sending anything to the address listed on their website, that they are inundated and there is no one to accept the paperwork or process it. I contacted your customer service department again, and told them what RMV told me I needed to have and requested that the documents be sent to me. I was told that they would be expedited to me, and to be patient and wait a few days for them to respond to the request. I called several days later and spoke with another customer service representative who told me that any request for a letter of power of attorney would be denied and that I needed to resend all of my documents and checks to the same Hyundai Lease Titling Trust in Georgia and that they would send my paperwork with their documents directly to RMV. I again stated what RMV told me - registrations are being dong in person only. I said that it won't be processed.

At this point I called Jim Bone Kia in Santa Rosa and spoke with finance manager Donna Tella who said you should always call us when you have a problem. We'll straighten this out, and she proceeded to contact Kia Customer service and put me on the phone at the same time, we spoke with Haley who assured me that she would have the power of attorney letter sent out to me and a copy of the title. When this never happened, I sent out certified letters to Kia Motors-Complaint Department, Kia Motors FInance and Hyundai Lease Titling Trust and a copy of that letter to Jim Bone Kia finance manager Donna Tella. I received the green postcard indicating that my letters were received BUT NO ONE RESPONDED OR CALLED ME OR TOOK ACTION TO RESOLVE THIS ISSUE. I looked again at Kia website and saw the outline webpage for what to do when you move out of state and have to register your vehicle. SEE ENCLOSED, it clearly stated that every state's DMV requirements are different, and that some require a letter of power of attorney and an original title which is what Massachusetts required, and to send in a request to Kia Motor Finance in Plano, Texas. I did that a month ago. NO RESPONSE AT ALL. I called again Kia's customer service, this time I spoke with a supervisor who put me in touch with the Customer Assistance Team and spoke with Anais Magee who looked up my records and told me that she was sorry that I have been given no support and said that my issue is now being handled with the Care Department. She also told me that our paperwork was being sent to our insurance company in upstate New York. She then requested that the Care Department send it to us, the customer, instead of the insurance company who would only send it in to RMV which would not get any attention as per RMV. I am disappointed because I sent by fax a letter of complaint to the Customer CARE Department, and contrary to what Anais told me, no one has reached out to me to resolve this issue. I am also disappointed because my husband and I have faithfully paid this lease on time or early and have not been able to drive this car legally since December since in Massachusetts there is no grace period for when you move to the state. Your car needs to be registered right away or face a penalty of a fine of $500-1000 and jail time up to one month. Our whole reason for choosing this long range electric vehicle was so that we could drive to take care of family that needed us. We have been unable to do so.
To resolve the problem, I would appreciate your refunding us in full the amount that we paid for the lease, and ending early our lease agreement without penalty.

Enclosed are copies of my lease agreement, copy of our receipt for our deposit, my registration in California, copies of letters sent to the various departments as per your website.

I look forward to your reply and a resolution to my problem and will wait until June 30th before seeking help from an attorney Please contact me at the above address or by phone at [protected].

Sincerely,

Jaye Alison Moscariello

My daughter and I went to purchase a Kia k5, she is a teenager and was very excited to only find out after being told all about the car and signing papers that it has one key. Please Explain how you purchase 2021 car with 2600 miles not 26, 000 and it only comes with one key and they want you to purchase a second key. Sounds like a rip-off. I should not have to pay for a second key. If the car was old and a lot of miles but this is a fairly brand new car. They probably used it as a demo and one of the dealers was driving it.

On May 31st May 2021 I gave my Kia Soul car plate no - 712149 (CHASIS NO KNDJX3A57E7007229) for major service in Kia Motors Qatar service center and got changes oil, plugs, gear oil, etc.. After collecting vehicle I faced problem of pickup & the vehicle is taking load. Same day informed to Service centre. Next day got call from some gentle man & he assured he will fix up the same on urgent basis by providing appointment. Then I got call from Service team named - Mr Nadir. He also assured he will call back but almost 14 days passed and no one even bothered to assist in the issue. If this is the way then why to spend money in Kia service, I can get it done outside also. I did in Kia so that vehicle should be in hands of brand trained people, but I am now sufferer. One main issue is always the Kia people tells me this car is not from Qatar so any issue we are not responsible. I really don't understand the vehicle registered in Qatar then how they can say this.

I went to ALM Kia south to trade in my 2019 Kia Rio for a 2022 Kia K5 from my understanding I was told I was approved and I signed the contract and drove off the lot with a 2022 Kia K5 but shortly after three weeks later I was contacted again by the ALM Kia south dealership saying that I need to return my Kia K5 because they couldn't find a lender so I asked about my Kia Rio I turned in for a trade and was told that they sold it and they were very sorry for this but they need the Kia K5 back. I'm beyond upset my car was basically stolen from me and all Kia can say is that they are sorry. I have never experienced anything like this ever before. I just hope and pray that there are not more people going through the things I'm going through. I've been back up to the ALM Kia south dealership to speak to anyone to get some more understanding of what happen. I've tried called Mrs. Jones the financial manager whom I signed this deal with and I can not get in contact with her. I've text her cell phone and I've call her cell phone and I can not get her to respond to me if anybody could help me it would be greatly appreciated. Thank You so much.

I have owned 2 Kia's with the intension of buying a new one this year, however I had an accident earlier this year and for some reason, Kia are unable to fixed their own vehicle.
The smash repairs have called in 2 different people from Kia and neither of them have been able to fix the problem. The wires in the front of the car were snapped in the accident and apparently the new part wont speak to the computer in the car so the ABS brakes amongst other parts are not speaking to each other. I have been without my car for almost a whole month now because no one knows how to fix a car from their own manufacturer. I beyond appalled. I have been so pro KIA over the last 5 years and now I'm doubting that anyone really knows anything past selling the vehicle. I want this resolved. If someone cant fix this, I want a decent hire car not a car from 1980 OR I want my car replaced. I pay insurance and finance for a vehicle that apparently "can't" be fixed. This does not instill faith in buying a KIA in the future. What happens if I again have a front on accident. Will no one know how to fix the technology in the vehicle?
The car is currently at Woodriff Smash Repairs in Maroochydore. They have been amazing but the service from KIA has been appalling.

Before I start... I have been a Rally KIA buyer of TWO KIA Forte cars and a Rally Dealership buyer of both a Chevy Aveo and Honda Civic. Rally's sale personnel as well as their finance dept are Professional, courteous, and most importantly kind. As far as the Service Dept is concerned Larry and Joseph are two excellent representations of Rally's finest. Sad to say, I have never had that opinion for the Service Rep Mr. Raul Castillos. Everytime I have met this individual to write up the Service maintenance for my vehicle he has been unfriendly and curt in his mannerisms. As a US Federal Agent of Claims/Hearings and Appeals who represents our nations finest veterans, I feel this is not the right way to do business. I just thought I'd share my complaint of several incidences, nothing more. I hope you can counsel this individual to be a good representation of Rally's finest! Nothing more...

My engine seized on my 2015 Kia Sorrento in Virginia in March 2021. It was towed to Kia in Petersburg Va. It sat there for over 5 weeks. I had to rent a car from Enterprise along with pay a partial tow bill. Kia in Va verified with Kia Corporation that it was NOT my fault. Now I can't get reimbursed for my rental or tow bill because you're settlement company won't freaking pay me.
I want a refund. I sent in all the necessary information showing I rented a car & paid for it along with a copy of the tow bill. And now the Kia Engine Settlement is telling me I, yes "I" have to provide proof of engine failure and they are NOT refunding me. I had to call them for an update and they did NOT send anything to me or call me back advising the situation. Just give me back the money I had to put out for an ENGINE FAILURE THAT IS KIA'S FAULT.

My name is Jennifer Wakefield. I had to have my 2015 Kia Sorento towed last week because it shut down. It was engine failure and it has 120, 000 miles. Kia said they would give me $500, which is not good, so I didn't do that and I had it towed back. It's 50 miles each way and I don't have AAA. I don't feel an engine would go at this time. Can you call me at [protected] because I think there should be some sort of resolution? I would like it to be fixed.

I purchased my 2020 Kia Soul in February 2020, about 3 weeks after purchase I noticed paint bubbling on the hood. I called service at Liberty Kia in Libertyville Illinois and made and apt to get it looked at and a oil change. I was unable to get a soon apt with the shops schedule and my work schedule and the fact that I live over an hour away. I made the apt for about a month in the future. Upon arriving at the dealership service dept. I showed the technician the area of concern on the hood of the car. He replied that something was spilled on the car. I assured him that nothing was spilled on the car and this had first appeared as a flaw in the paint and had now progressed to paint missing in that area of the hood. He stated that he would have to have his paint specialist take a look at it but this could not be done on this visit as he was not in. He said that I would receive a call to schedule a viewing by the paint specialist and have to make the hour trip again. This never happened. Today I was washing my car in a touchless car was as to not take a chance with the obviously very fragile paint and upon leaving the wash bin the dryer blew the trim off the top of the car. I am very disappointed in the quality of this vehicles pain and trim. My whole family has Kia vehicles and I was encouraged to buy Kia because of the outstanding service and quality. I am so disappointed as I am not a person that buys a new vehicle yearly and had hoped to have this car look nice and last. Please let me know if there is anything I can do to rectify this situation.

My name is Angela Screen and I had my Kia Sorento 2015 SX service on May 20th 2021. Tallahassee Florida WEst Tennessee Street. My cost was 792.00 and it covered all my fluids and I was find with that, but I saw where my engine coolant was below level and I couldn't even see the fluid so I went that Monday morning and I have never been treated the way I was. The service man Brian Skipper was told to come talk to me which was the same service advisor that waited on me when I brought the truck in for service. The young lady told him why I was there he walked pass me like I was invisible and went to the lady behind me and waited on her and I felt like I
was Being Discriminated against and I asked
Who was his Supervisor and I reported him. All the years my husband done business with Kia I never would have thought something like this would ever happen. My husband pass February of this year and now I'm handling everything and I know he would not have let this happen. I didn't even get an apology from Brian Skipper all I was told was he's new to the department and he doesn't know how to handle the customers. That's not an excuse because if he's new and don't know how to work with the customers then he shouldn't be working there. Saturday June 5th 2021 my light came on in the truck and I called Kia twice they transfer me to the service department no one ever picked up so I left a message. I didn't get a call back. I was concerned about the light coming on the dashboard again and then it says low in washer fluid and I can't understand why all my fluids low when I paid 792.00 dollars May 20th 2021 to have all this done. My name is Angela Screen my number is [protected]. I'm very disappointed in Kia. I've never had this problem before after all the years we have taken the vehicle there to be serviced. I didn't know or realize how much this has affected me.

I bought my 2015 KIA SOUL from CarMax in Oaklawn ILL Sept 3 2020. On May 29 2021 my family and I took a trip to Cincinatti Ohio. When we arrived my engine light came on and the car shut down. I live in Chicago and my car is in Ohio. I need a loaner and the company said the wouldn't give it to me because my car isn't here. This engine is under recall. I need a car. I am paying a note on a car I can't drive. I really need this resolved ASAP!

i have complant against Kia in united arab emirates abu dhabi for warranty .

this is the first time i saw windshield crack from inside (hiddine corner) not from outisde.

when i sent the car to change it at warranty i recived a reply that its not under warranty.

this is from inside not even any scratch from outside, its manufacutre fault.

they didnt proof it and they didnt know exactly what is the reason but they can say its outside and case was rejected.

my contact details mohamed.[protected]@arabbank.ae

mobile number +[protected]

below is the reply and my email

Dear Mr. Khalid,

It was nice meeting you previously and thanks for your usual support.

I have couple of points to add it such as pictures of crack windshield, as you aware that the crack is from inside hidden sides and not from outside.

You can even touch the glass, nothing from outside at all, everything from inside (corners) which is not from outside influencer, because anything from outside will crack the windshield from outside such as my Picanto 2020 which was cracked from stone and it was clear.

Warranty department should be clearer on the actual valid reason of what is the issue.

The actual reason of cracked windshield from hidden corner (inside) is manufacture fault.

As you aware we have almost 10 cars (kia and Hyundai) and its long relation with kia and Hyundai Family, this is the first time we faced such issue, all cars are fully serviced with juma al majed.

as per below that the cracked was from outside influencer was wrong because no proof even in glass and was just only simple reply to avoid fixing it by warranty and this is shocked because iam happy with juma al majid for their perfect services and warranty.

Outside Influencer means: cracked by stone, hitting by anybody or accident, if I touched the glass from middle crack will be from middle and not from both corner sides.

In warranty book and Korean warranty, glass will be covered from manufacture fault and not from outside influencer, but if outside influencer you should proof it.

External influencer will make crack from outside and as you see the car there is nothing at all from outside, there is no single scratch, if from outside influencer bonnet will be affected also even by scratch or damage. Nothing at all.

I think warranty department should see the car but not pictures.

Its not external influencers its manufacture defult.

From: Khalid Al Saleh [mailto:khalid.[protected]@al-majid.com]
Sent: Wednesday, June 02, 2021 4:04 PM
To: Mohamed Armoush - Manager - Transaction Banking - UAE
Cc: Ibrahim Jarad ; Mohammed Yakoob (HYU-KIA Service Abu Dhabi) ; Ayman Hashem
Subject: Rejected case- front windshield glass VIN: U5YPH81A0JL368825

*** This message is coming from an external source ***
Please exercise caution before opening attachments, clicking on a link, or responding to unknown senders, always verify that the email address matches the display name of the sender and report any suspected behavior to [protected]@arabbank.com.jo, IT Service Desk or call [protected] - Ext. 3344 and Country Risk Manager
Dear Mr. Mohammed,
greetings from Kia Service- Abu Dhabi.

reference to your claim of front windshield glass fractures, we had sent the case to our technical team for more intensive analysis given that any windshield glass claim is exposed to revision because most if not all fractures in windshield glass are resulted from external objects, load, stone chipping, weather conditions, ..etc.

we are sorry to let you know that your case can't be covered under warranty as the fracture is caused by interference with unspecified external objects.

After we had the computer logic for the exhaust over heating problem. Our car has been stalling, shutting off, and a lot less power. The gas mileage gas dropped to 25 miles per gallon. The engine is still developing more and more problems. We need this problem fixed before this car kills us. The car only has 77000 miles on the engine. If it can not be fixed then you need to replace it with a new car for free. I am more then willing to go the legal route if needed.

I purchased a vehicle at your Kia Bert Ogden Mission Texas. I recently took it for an oil change as well as for a noise that was coming from what seemed like the motor. They basically said that the noise it was making was because it had no oil but yet I have no leaks wherever I park it. I took it back about two weeks later for the same reason and they kept telling me that it was missing oil. They said that because you guys don't have any technicians that can fix a vehicle my vehicle came in number 15 and then I had to wait about three weeks for me to get my vehicle fixed. The service gentleman that checked in my vehicle, his name was Mr. Marroquin. And he specifically told me not to call him that he would be calling me. So I basically I'm not supposed to bother him. I have waited for weeks and I went about three days ago and he said that there was nothing he could do because if they wanted to my vehicle could stay there from 1 to 2 months more without me knowing what was wrong with my vehicle. He was very aggressive with his words and the only thing I could tell him is that I had been calling for a whole week every day and they kept giving me the runaround and could not even find it in their day to give me a courtesy call back. One time that I did, a lady by the name I believe her name was Amber told me that they had already ordered parts for me and when I told him this he said that the lady that works there has no reason to be telling me lies. So I asked them what was the purpose of her working there and why would anybody lie to me about ordering parts for my vehicle that has been there for a month. Now Brogdon could not lend me a vehicle so I have no vehicle at the time to go to my job or to get around. That being besides the point, The gentleman and I use that word very loosely had no right to speak to me in such a manner that belittled me and he made me feel inferior. Not only did he do that but he raised his voice which I think was uncalled for. Now I find myself having to take my vehicle to Bert Ogden Kia in Harlingen Texas where they recently called me and told me again that I had no oil in my car. I need to find out why you all would even hire a person that would speak to your customers in that way, as well as who can help me to find out what is wrong with my vehicle. Now this is a 2020 Kia soul and I gave a $10, 000 down payment as well as I only have about $9000 left For payoff. I have Botton two vehicles from that establishment as well as I have gotten a Nissan Sentra from Bert Ogden in Harlingen I always recommend yawls place but is there anyone that can help me is my question?

Sincerely,
Maria Fischer
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