KIA Motors
reviews and complaints

On February 28, 2019. I purchased my 2016 Kia Soul Plus at the above named dealership. My 3 year lease was expiring and I elected to purchase the vehicle. It was a cash transaction which included the purchase of a bumper to bumper vehicle service contract with cost of $2480.00. On April 5, 2019 I received a letter from Toyota Financial Services which stated that my application ( F69C97) was rejected because my vehicle did not qualify for coverage. I went to Plaza Kia and presented the Finance Officer, Mohamed Hamada with the rejection letter . Mr. Hamada assured me that the problem would be rectified and that he would contact me by phone the following day at the latest. As of this date I have heard nothing from the dealer and my phone calls to follow up have been ignored. A subsequent call to Toyota Finance has revealed that Plaza Kia had been notified that the application was rejected at the same time that I was, and had not responded. I am requesting that this matter be resolved ASAP.

Hi, First of all, thank you to KIA for giving me the chance to drive an excellent car at a reasonable price. Well done and keep it up.
Following my complaint to KIA Mauritius where it seems not to be taken seriously, i would like to point out some weaknesses in the SET-UP of KIA aftersales service.
I basically have to use harsh words to the person at KIA Aftersales service to get things done everytime, and that should not be the way to go.
They have this current set-up for the wheel alignment that is causing problems to myself and other KIA users.
KIA Mauritius uses the the wheel alignment facility of BMW and RENAULT. So if i have to go for a simple service and complain about tires, i need to make a different booking because the wheel alignment service is too busy..That is utter nonsense and waste of time for us customers.
This is what happened to me. I had my tyres wearing out before the 10, 000kms and when i went for that service, got told that there was no space for wheel alignment and had to book at a later stage which i did not have time to do. No rotation was done either. At 20, 000kms service, i had to get 2 new front tires and had to shout to get the wheel alignment done.
After a few days, i realised that the steering wheel was still not keeping a straight line at all. You can imagine my anger. I called the service department but dont feel that they are very concerned.
KIA prides itself for its aftersales service. KIA Mauritius is a disgrace in that matter.
We have a fleet of vehicle with a mix of TOYOTA, NISSAN, MAZDA, BMW, etc.. but i can assure you that no one is worse than KIA. Its a shame as i love the car, we do have another couple of KIA(RIO & small truck) in our fleet and encountered a similar situation end of last year, wont get into details for that one..
KIA Mauritius got a nice showroom, good team of sales people, but the service department is a mess, sorry to say. I hope by this complaint to see some changes at KIA Mauritius in the future as i believe in good and positive communication.
If you need some more information please send them by email.
My mail address is [protected]@prosafe.intnet.mu

A few months ago I received a letter to take my car in for a computer upgrade at Grand KIA in Thornton CO and after that was done my car started having problems. While driving on the highway my car speed started slowing down and the check engine light turned on and even though I was stepping on the gas the speed was not going up. I called Grand KIA and explained the situation and they told me that was something it wasn't covered on my warranty without even offering to check what the problem was. I took it to a different dealership on Littleton, CO on January 2019 where I was told by one of the technicians the upgrade wasn't done properly and my car was burning oil and gas more than usual which it meant that my engine might need to be replaced if this continued to happen since it has a lifetime warranty. Last Friday April 5, 2019 I was driving out of a parking lot and the check engine light turned on again same scenario that had happened the first time. I had to tow my car to the dealership because it wasn't driveable, there was smoke coming out of the tail pipes, once the car was at the dealership a different technician was checking the car and I was told that the engine could not be replaced and I will have to pay for services done to change a pcv valve and to fix front end link to be able to get rid of the codes the scanner was reading but that my engine will not be replaced even though I haven't met my 10, 000 warranty

I bought this car from a second KIA dealer in August 2018. When I wanted to test drive the battery was dead but was told that the battery needs to be changed. So the battery was changed and I test drove the car and found it good. I bought the car and after about 2 months the car could not start and called the KIA Road Assist. I was told the battery had no charge. The car was 'jump start' and was fine for about a month and had the same issue. This was going on for some time. I cannot get any answers from the KIA service centre for the problem here on the cause for the constant battery drainage. Can you assist because I am quite frustrated and disappointed with the car.
Thank you.

I am diligently paying and bringing my car for the Schedule Preventive Maintenance Service but it seems like the service center is not really doing any preventive maintenance but just selling parts that need to be replaced. I found out the hard way because now my Aircon is damaged due to leaking that should have been found through the PMS anyway. I found out that the control valve and the compressor has been damaged and there's a compressor oil leaking that was not reported until too late. The hard part is warranty coverage takes 3-6 months to process as advised by the service advisor so I have to buy replacement parts outside to be able to get my air condition working. I also found out that my under chassis was already eaten by rust for a long time already and I didn't even get any recommendation from my PMS (shouldn't it part of what they should inspect during PMS?).

When I asked the Service Advisor why all of these were not prevented during Preventive Maintenance Service the replied I got is that they just perform change oil and whatever it is that has a price in the PMS invoice. No inspection at all, just the items where they can get money and these are parts and consumables.

On the 7th of March I took my 2012 Kia Sportage platinum diesel to Kia service department at Moorooka 1086 Ipswich Rd Brisbane QLD.The problem with my car was it wouldn't start at all the battery was good, the car would unlock and lock okay.When I went to start the car the push button light would only light up yellow then when I push it again there was nothing no dash board lights and no ignition lights..So I rang Kia at Moorooka to book it in to get it fixed..I said I can't drive it, it won't start.I said I have to get it towed to you so you can fix the problem.So about 11am I got the car tow there.Grant Davis the service consultant rang me on Friday morning the 8th of March and said that they looked at the car on Thursday for a couple of hrs and that they need to look at the car again on Friday for a couple of hrs more to diagnose what the problem and it is going to cost 150 dollars an hr...I said that sounds a little high to diagnose what the problem is..That Friday afternoon Grant ring me at 5.15pm and said that they know what the problem is, its the lock assembly unit part No. 819003W700 and that it will cost around $1500 dollars..I said when can I pick up my car Grant he said Monday we should have the part in...Monday afternoon I rang Grant and I said is my car ready, he said no the part hasn't arrived it looks like it could be Tuesday.Vanessa my wife when down to talk to Grant Tuesday morning about the car I couldn't go because I had to work.Vanessa said she had to wait an hr to see him, Vanessa was not happy about waiting an hr just to talk him about the car, he said it looks like it will be ready Wednesday afternoon now..Wednesday afternoon I ring up again and Grant said that the part will be here by Thursday morning.Thursday the 14th of March at 11.50am I received a text message saying my car is ready to be collected and the invoice amount is $1506.56...Not happy about the bill and the time it took for my car to be fixed..Grant said on Friday the 8th that there was no loan cars they could give me.I would like some of my money back for the inconvenience that I had to go through and I think I was well over charged for the work that was done on my car, not happy with Kia Moorooka at all, would not recommend them to anyone...Bad Service Grant Davis...

I bought the car for the 100k warranty. I can't not believe that the manifold catalytic system is only under warrant for only 80k. Then to find out that it is not covered and then have the manifold catalytic system go out in 81642 miles is a problem for me who is retired and on a fixed income.

I was thinking about update to a new kia soul but now have second thoughts about doing that currently. Because of what it cost me to replace the manifold catalytic system on this car.

I wonder kia cars have had the manifold catalytic system under or close to the 80k warranty. Is this information that you monitor closely? I would really like to know.

Joe mendes
P.O. Bix 621
Lathrop, ca 95330
[protected]
[protected]@att.net

Hello
Delivery Date :- 02/02/2019
ARMAN AIJAZ MUGHAL
STK NO :- 83103A
SALES PERSON :- MANNY DHILLON
KIA WEST 1881 UNITED BLVD COQUITLAM, BC V3K 0B6

I was looking for a used small vehicle of any brand. I found Nissan Sentra on Kia West website and contacted them and one of the salesman at Kia Service contacted me and convinced me to visit their dealership at coquitlam. Before I reached dealership, Saleman told me that Nissan Versa is not available and he still convinced me to visit their dealership as there are other preowned vehicles I may be interested in. I went there and Salesman named Mangat showed me "2008 Toyota Echo hatchback", we agreed on price and he was due to get the safety inspection done. It was agreed that I will visit in next 1-2 weeks once vehicle is ready to pick up. I paid $500 advance too. It was dark, and car was full of dust and we were not offered for a test drive. Instead, I noticed that salesman was more interested to discuss and convince me buying new brand kia sorento and he took me to a test drive too of Kia sorento but Kia Echo wasn't in a position for test drive.
At time when I arrived at dealership, I was told that this car doesn't have power windows. I was shocked that why didn't they told me this. Then they told me that the keyless fob doesn't work with front doors. It was truly unacceptable to me. I was upset that why wasn't I informed about this all at time of purchase before I paid the advance. Anyways, manager of Kia West convinced me to purchase this car and apologized for miscommunication.
At time when we were on table and filling up paper work of transfer of ownership, I noticed that it was sale for "2004 Echo" not "2008 Echo" as per agreement. I sought clarification about this, and they realized that it was actually 2004 Toyota Echo. I was so shocked to see unethical and unprofessional attitude. I asked them how could they not even know what were they selling, I agreed on price, car condition based on model/year and they didn't knew even what year of the model they were selling and instead focusing more on discussing selling their own kia brand. Manager truly apologized and he made a deal that he will fix the keyless fob for the front doors which were not working as part of deal if we buy this car. I finally agreed to this. Car was transferred over to my name. Kia West ordered keyless fob from Amazon which arrived after 3 weeks of car purchase. I made an appointment with Kia West for keyless fobbing. upon arrival, I waited for 1 hours and that is when service man told me that he is unable to program it, he doesn't know how to do this, and one of other kia west salesman told me that this car option doesn't have keyless fob option for front (driver and passenger door), it only comes with rear doors, which is not true. They could not figure it out and I had no option but to leave. I also have noticed that trunk doesn't open at all.
I feel I have been treated very badly, Kia west salesman and Serviceman were very unprofessional, unethical behavior.
Keyless fob programming isn't done, my car trunk isn't opening at all. I need to get these things fixed but Kia West doesn't seems to be interested once car has left their premises.
Please help.
Desirable resolution of complaint :- Request a return of my car with all associated expenses OR Fix keyless fob programming as per deal and trunk repair from Toyota dealership at the expense of Kia West and fair/reasonable compensation for mental distress.

Regards
Arman Mughal
[protected]@gmail.com
[protected]

Kindly I want any one investigat in my issue as from about 3 weeks went to kia elshrouk city to make maintenance 80k . And adviced me found problem in قطمه الدريكسيون . And when asked about the cost tell me about 1400EGP . Ok . But when asked outside about the price was 120 EGP . that's un logic. And called me person from the branch to satisfy me . But his opinion and his speaking very un logic طبعا . And I take my Acton don't enter this branch another timeBut after about 10days suddenly . The airbag lamb in tablouh was light . And when aske about this issue in media . Tell me this issue related to the place made the maintenance in قطمه الدريكسيون and I am unsatisfied by shrouk branch to included a lot of other problem next time .
Finally I want to quick action please to solve airbag lamb to avoid any big issue after that
Second . Need to investigate about the spare parts and the maintenance price . As very very high comparing with outside maintenance camp .
Pleas please . Your reply is very highly appreciated .

My wife and me bough a car in August 2017 which in November 30, 2018 with 15.400 km was taken to the car dealer in order to check a noise in the engine. initially they did not know what was it. After many days went throught they told me many possible problems but after almos 2 1/2 moths they identify that the noise was a broken cylinder. The company told me they will change 3/4 parts on the engine but I don't agree with their decision to change that. I really believed and expected they will change the engine totally or the car and at least during that waiting time they were going to offer me a vehicle to replace that one. But none of this happened and besides when they told me to pick the car up they charged me with the 15.000 km car revision.

My friend purchased a brand new kia niro, from the onset they tried to rescind the agreement as they made an error on pricing, my friends options were to pick up additional costs or break the deal even though it was executed. This was resolved by the manager who stated it was their error and would have to deal with it but fro then on my friend has been mistreated. Upon taking possession the rear seats had indentation on the leather from the stock tire/rims being placed in the back seat and they would not go away. They also had a paint protection film applied to the hood, bumper and side panels, it was poorly applied (bubbling etc.) and scratches were inflicted to the paint due to the install. The dealership agreed to repair the damages/defects as they were caused by them, they are now refusing to perform the repairs as agreed and my friend now likely has to pursue via legal action for damages they caused! and kia canada is of no help, they take zero responsibility for their representatives, their only assistance is to speak to them! Do not buy from Kia!

I write this because Kia Spain's response to a complaint has been totally unacceptable.
Just four weeks ago my Kia stopped abruptly in a highway, without any previous alarm and with a correct maintenance. The same problem happened one day later. Both stops were a very high risk for me and my family, as the highway has a lot of traffic.

I took the Kia Sorento to a car repair center and after two weeks of car checking they discovered that the petrol tank was corroded and it had affected seriously the car.
I call Kia Spain (Re: KMIB0548394 - Sorento 7141DPY) and they told me I should move the car to a Kia car check and pay for it, and not any word about they should pay the cost of repairing the car.

That position is totally unacceptable, because:
1.- I could have had two times a serious accident due to a Kia manufacturing fault.
2.- This problem is a known problem in the market (see attached note).
3.- It is not possible to move the car, because it has been dismantled to find the breakdown.
4.- Kia UK solved the same problem with customer satisfaction, while KIA Spain is doing nothing.

Being Kia one of the most reliable car brands I hope it will solve this complaint.
Best regards. Jesús Ugarte (j.[protected]@yahoo.com)

Note

https://www.ukcampsite.co.uk/chatter/display_printer_threads.asp?ForumID=20&TopicID=330447

Posted By: tilly47
Date Posted: 31/8/2015 at 7:50pm
We have an o4 model, it had delamination of the fuel tank, ( A known problem ), I was quoted 1000 for a replacement, after a bit of research I contacted Kia and they replaced the fuel tank for free, very pleased as a good tow car :)

My KIA Car KUJ 214 AM was taken to KIA Shop, Abuja, Nigeria after an accident for general assessment of damages. An assessment fee was billed and paid and an assessment was done. We were informed that the damages could be repaired, "the bumper would be changed, and it will come out as good as new". A bill was given and full payment was made.
Upon completion of work, it was observed that the car was still in a very poor state. When the car was returned to the KIA Shop, the excuse given was that they did not factor everything in when making the initial assessment. This came after boasting that the car will "look as good as new".

I lodged a complain at KIA Lagos and KIA Abuja called me in for repairs. After 2 weeks, the car is still not in good shape, although the bumper has been changed.
Attached are pictures of the car after repairs.

I am using this medium as a last resort to finding a solution after which I will sue KIA Motors for repairs to the car and damages.

Eileen morrissey customer number 91521

My name is eileen morrissey and I bought a kia optima 2013 sxl a few years ago from kia mall of georgia. A couple of years later the head lamps started to dim. I took the car into kia of woodstock and they told me that the lights met the standards and did not need to be fixed. The lights kept getting dimmer and at one point I was not able to drive the car at night. I took the car to kia mall of georgia on 10/20/18 to have the lights looked at again. They admitted that there was a problem and that the lights were not working properly.

The car was then taken by them to a different facility for repairs and I did not understand that process but I did not question it. That facility (flat out auto) charged me 500.00 to fix the lights but they still did not work properly and I could not see well at night. 11/12/2018 hid kit was installed ro 58653. I'm not sure what this was but all I know is that it was dangerous to drive in the dark. On 11/16/18 I reported to kia mall of georgia that the lights were still not working properly and that they had not been fixed. They started off dim and then they got even dimmer again to the point where the right passenger side light was hardly putting out any light at all. I took my car to kia of woodstock to see if they could help me because what kia
They said that they could not touch the car lights because kia parts were not used on it, much to my surprise.
On feb 19th 2019 I was finally able to bring the car back to kia mall of georgia and I was told that it would cost an additional 2134.69 dollars to get new lights so that I could be able to drive the car in the dark. I paid the money and got new head lamps that are only guaranteed for one year. I picked up the car on 3/1/2019. Now the lights are working but I did not have the money for this expensive repair that costs me 2634.69 total.
I am a special needs teacher for fulton county schools and I could never imagine that headlights would cost this much money to fix. On line I see that many kia owners have had this issue and it seems like is a manufactures defect. I am requesting a full refund of the money that it cost to fix this defect in the kia head lamp parts. I am disappointed because I love the car and wanted to have trust in the company.

Thank you for taking the time to read this.
Eileen morrissey
[protected]@fultonschools.org

3707 waters edge trail
Roswell ga 30075

Phone [protected]