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1.3 1598 Reviews

KIA Motors Complaints Summary

107 Resolved
1485 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KIA Motors reviews & complaints 1598

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9:13 am EST

KIA Motors delivery of car

Dear Highly esteemed Kia team

This is the worst ever experience with Kia motor that I am sharing through this complaint. I heard about Kia seltos through an advertisement and I visitedt to ur Mohali branch on 23 Nov 19, took a test drive of the vehicle and booked Kia seltos on spot with the booking amount of RS 25000. They committed the undersigned to give the delivery of the vehicle in the month of December. I got a call from the executive on 27 regarding despatch of the vehicle. The undersigned was glad to know about the fair commitment and delivery of the vehicle in December. Further I told the concern that I will take the delivery of the vehicle on 8 Dec 2019 that s Sunday. The point that I will take delivery on Sunday was clearly stated to the concerned staff on day one and as per him there was no issue regarding the same. moreover the payment terms we're also clear on day1 that I WL do partial payment through my account and the rest payment will be done thru banks payorder. I did a follow up call to concerned staff on 5 the 6 the and 7 the December. on 7 the December when I was leaving from my place I got a call from the senior of the concern staff that we do not deliver cars on Sunday and the justification givens by him was the concern staff who book the vehicle was not aware about the same. The communication from the senior of the concerned staff was done thru phn. he was sounding rude while talking and when I told the senior staff that I have aready transfered RS 1.5 lakh on 7th Dec for delivery on 8th of December then also he told me that I am helpless and can't do anything regarding the same. The senior staff was sounding very rude as and when I told him that I will cancel the booking. The
The reply was"OK NO ISSUES".
Is this kind of service, hiring of such incompetent staff expected from the emerging India's forth largest automobile. I will surely buy the vehicle. It is just a feedback shared for a worst experience with Kia motors.
Regards
Aman Arora
[protected]

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11:59 am EST
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KIA Motors kia recall engine failure

Hello, in 2016 purchased a used 2012 kia optima. engine froze up 6 months in, got warranty to come look, said they will cover it since it wasnt my fault..then ended up arguing that it was kias fault for a poor engine built because of recall for engine failure so they wouldnt pay for it. but when the inspectors came to look at my car they took my engine out and kia said they wont take it like that. mechanic said he lost my parts, kia said they will charge me for parts missing. mechanic wouldnt let me take my car out without paying for taking engine out which is understandable but was charging around 4, 000 and wouldnt work out a payment plan. i then lost my car becuase he kept it. california lemon law was going to help but said because i purchased in ohio i need to reach out to ohio lemon law. ive contacted kia many times and get no response back so some kind of compensation but got nothing. now have thousands on my credit for the payment on that car. dont even know where the car is anymore but have all the paperwork & title for it. im hoping your able to help me. i lost my job for not having a car, lost alot of money for towing and renting cars for work etc. im on my feet now but i would like some justice for what i had to go through because of kias poor engine build. alot of people are experiencing this and no one is doing something about it so ive been contacting people to actually get something done. thank you!

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1:20 pm EST
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KIA Motors poor customer service

I've had issues with both Kia stores in Louisville, KY. I own a 2015 Kia Soul, and the problems I've had with Kia date back to last year (Oct 2018) at the Kia Store East. After being conned out of over $800 for repairs that my car didn't need at the time, my battery died two days later after being in the shop. The technician did a battery test, which said my battery was ok. It obviously needed replacement if it died two days later. I ended up calling AAA to replace my battery to resolve that issue. Fast forward to the summer of this year (around June 2019), I brought my car back to Kia Store East because my car was using a large amount of oil within a short period of time. I've always followed scheduled maintenance for oil changes, but on this occasion my car had almost burned all of the oil in it. I was told that I needed to start the oil consumption test and bring the car back in 1, 000 miles. I brought the car back again and was instructed to do this two more times. After doing this I still received no answer as to why my car was using so much oil.
For my August appointment, I requested the shuttle service a day in advance. I was told to arrive by 7:15am because the driver leaves at 7:30am. I arrived at about 7:12am on a Friday morning, checked in, and was then told that the driver already left to pick someone else up. I was nearly late to work requesting an Uber. Although, I was reimbursed for having to take Uber twice that day, I was unhappy that I did not receive shuttle service as requested. After this appointment, I was told to bring my car back again after 1, 000 miles, and I decided not to return to Kia Store East.
I scheduled an appointment with Kia Store-Preston on 09/30/19 hoping that I would finally get somewhere with my oil issue. At that appointment, they did an oil change and told me to bring it back in 1, 000 miles to the continue oil consumption test. I was told that this was the last time I would have to return the car in 1, 000 miles. I scheduled a second appointment on 11/12/19, so Kia could move forward with the results of the consumption test. Prior to this appointment, I was told the process could take a while to figure out how to repair the car, and a service agent at Kia Store East told me that I would receive a loaner car to drive while my car is in the shop. When I asked about transportation at Kia Store-Preston, I was told that loaners are not offered and that I could not be reimbursed or assisted with any type of rental car. Since 11/12, my car has been in the shop. I had to contact consumer affairs to find out that Kia Store Preston had finally received authorization to replace my engine under warranty. I hadn't received any of this information from the dealer (Kia Preston) because the service advisor that was contacting me is on vacation. I contacted Kia Store - Preston today (11/25) and was told that they are waiting for one part to replace my engine. It may also take an additional two weeks for my car to be repaired. I am going on my 3rd week in a rental car, which will cost me over $1, 000.00. I am very disappointed that I received two different answers from both Kia Stores regarding loaners/rental cars. I am also frustrated that Kia does not offer any type of reimbursement or rental car assistance for long term repairs that are not recalls. I wish I would've known this prior to buying the car. I've received terrible service from both locations and no one seems to care. Now that I know what I know, I will never purchase another Kia!

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8:11 am EST
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KIA Motors failure airbag deployment.

On November15th of this year I was in a auto accident. Another car pulled out in front of me and I ran into him striking mid way on the driver side of his car. My Kia Sorento was moving appoximately 25 miles per hour when the collision occured and none of my airbags deployed.
My Kia is in the shop getting an estimate for repair. When i went to sign a release form I went and looked at my Kia as I didnt get to see all the damage at the time of the accident. I asked them did they know why my air bag didnt go off. They said that it should of and showed me that the whole front end of the Kia was damaged almost to the motor and the sensor should have deployed the airbag.
I need to know if all of the airbag components need to be replaced in the steering wheel. Not that i plan to get in another accident, but i need to feel confident that the airbag will work if needed. Please give me an answer as soon as possible as this can effect the price of the estimate. Thanks

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11:20 pm EST

KIA Motors harmonic balancer bolt break off and belts

I was driving home and heard a clunk sound my AC quit working power steering quit dash lights came on I stopped had mechanic come look the harmonic balancer pully had fell off leaving a broken bolt I bought a new one total cost of 1300.00 I didn't even get around the block same sound same problem this time damaged other pullys my vehicle is 2003 Kia Sorento with less then hundred thousand miles it's been sitting up now three months for I'm on disability and can't fix it I researched and found this was very common problem in this vehicle I need my vehicle running and I've done lost cost of vehicle and repairs that I can't afford I feel Kia will maintain there careing about satisfied customers and address this my daughter has a new Kia forte às other relatives I don't want mine to be a bad example would appreciate hearing back conserning this matter thank you Belinda Smith
belindaj1107bs.[protected]@gmail.com

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10:31 am EST

KIA Motors driver side rear tire hub snapped off the kia soul plus

Case# 1342 1123

The bolts sheared off the vehicle causing my daughter to rollover on the highway, CHP report was made, will be sending on a different media format.
My daughter was driving east bound approaching 15 south off ramp when she felt something as she made the approach to 15 south that is when the tire snapped off the bolts, I drive that constantly and see no hazards

Thankyou,
Albert Martinez
Cell [protected]

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3:42 pm EST

KIA Motors I am leasing kia sportage, from freddy kia.

On November 10, 2019 i was driving on I-10 West all of a sudden there was a warning buzzer and dash light on informing me that the 2019 KIA Sportage is over heating.Roadside assistance was called to tow the KIA Sportage to the dealer but no one was there.The car had to be stored over night at the Apple towing lot .The car was taken to dealer this morning around 9:00 am.I received a call from service dept. around 9:30 am asking what is the problem with the car.Got a ride to dealer Freddy KIA only to be told car had not been checked out because there were other people with appointments and no loaner cars available. I pay $432.00 per month car note, to lease. I work 5 day a week but could not get to work today because my car did not have an appointment to break down.

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11:52 am EST

KIA Motors a 2014 kia rio

On the 23 of october 2019 my Kia was generating a strange sound from beneat the car. I decided to take it to the representative of kia in Aruba for they are the expert and I thought it would be a good idea to let an expert look at the car. The inspected the car and inform me that they can fix it in a day. So let the car behind however the next day they inform me that the problem is wors than they thought the problem apparently was in the gearbox. The next day I called and they inform me that they opened the gearbox but they don't have sparte parts to replace the damaged parts. It would take 2 to 3 weeks to have them in Aruba. To make a long story short I am still waiting for them to fix my car. Today it is the 11 of November and still they can't tell me when my car will be repaired. I can't understand how it is posible that a service/repair center doesn't have spare parts and is not able to let this parts be flight over in days. I thing they are playig with me. I have no other name for this. If you can help me I am very grateful if not let me know where to go. Thanks in advance.

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11:07 am EST

KIA Motors paint peeling off in huge strips

2014 Kia Sorento, paint is peeling off in strips. Never damaged or in an accident & the paint is peeling off on passenger side door above windshield.

I also have brought the car to dealer on 2 occasions to fix the front axel which they keep denying.

I researched my vehicle and seems like these are on going issues with Kia, they need to be resolved!

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3:21 pm EST
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KIA Motors kia sorento 2014

Vehicle purchased in 2016. Overheating problem occurred in 2016. Engine failure in 2019. Warranty expired Nov. 2018
Recall on this model and year was sent out but not to this region.
• Recall Number
17V224000
Recall Date
03/31/2017
Component
ENGINE AND ENGINE COOLING:ENGINE
Summary
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Consequence
Bearing wear may result in the engine seizing, increasing the risk of a crash.
What Owners Should Do
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Please note that the above described consequences have been experienced in my vehicle.
Kindly advise.

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3:06 am EST
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KIA Motors shows no booking and no delivery scheduled. poor customer service

I booked Kia Seltos HTK+ Silver Petrol from Khushi Cars, Nashik, Maharashtra. I booked on 22 Aug 2019 with payment of 25,000. No delivery of car till date. Got to know that showroom erroneously book Top diesel model on my name. Late delivery causing me serious inconveniences as my finances are stuck. Bad service. my booking amount is blocked. No proper reply from showroom. Kia Twitter account also is not responding on my queries.

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12:31 am EST

KIA Motors kia seltos

This is in regards to Kia Booking done by me on 22nd August 2019. I ordered HTX+ Diesel Automatic from Dhingra Motors Faridabad.

At the time of booking, it was told to me that maximum wait time is 2 months. Till date, i have not recived any confirmed date by when i will receive my car whereas have seen same color/model provided by the dealer to other customers who have booked late.

Have contacted Kia Customer Care and now they are saying that maximum wait time now is 2-3 months (which I told them is the case today but was not 2.5 months back when I booked the same). They still don't have any answer to the question of what will happen if there is further delay than 3 months (which will definitely be the case since my vehicle is already provided to other customer and delivery will certainly be delayed now).

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2:19 pm EDT
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KIA Motors 2017 kia sportage

I purchased my Kia Sprtage from Orlando Kia North 12/14/2018. This is my first newer vehicle purchase as every other vehicle over owned has been a 2003 or older. I have never had so many issues with a vehicle in my life until I purchased this car. We purchased this because we wanted a safe vehicle to transport my newborn son and we did our research and everything said this was one of the better options. Now here I am not even a year later and this car is literally falling apart. The drivers side window no longer worker, the button unlock feature on the passenger side works intermittently and now I just recently had to rip off the cover to get to my gas tank because it would not open. We purchased this vehicle hoping this would be better but I dont see it and I'm sorely disappointed in Kia and at this rate we will not purchase again.

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2:26 pm EDT
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KIA Motors charged for service, I never authorized

We brought our kia sedona in for recalls,... We allowed them to keep our vehicle while work was being done. They caled my wife and told her there was a leaking oil pressure sending unit that needed replacing... They told my wife the cost of the unit was $3.94. She said ok. I was home at the tome but sick with the flu so I was unable to assist her.
We picked up the car after being called the following day, and to our great shock we were billed $427.47 for the $3.94 part. Quite an expensive recall appointment.. No wonder people are reluctant to bring their cars in for recalls. My wife called, the dealership, but was brushed off by pamela, the service advisor, she asked to talk with service manager, but was told he was busy.

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Update by Wil Brisson
Oct 29, 2019 2:28 pm EDT

We brought our KIA sedona in for recalls, ...we allowed them to keep our vehicle while work was being done. They caled my wife and told her there was a leaking oil pressure sending unit that needed replacing...they told my wife the cost of the unit was $3.94. She said OK. I was home at the tome but sick with the flu so I was unable to assist her.
We picked up the car after being called the following day, and to our great shock we were billed $427.47 for the $3.94 part. Quite an expensive recall appointment..no wonder people are reluctant to bring their cars in for recalls. My wife called, the dealership, but was brushed off by Pamela, the service advisor, she asked to talk with service manager, but was told he was busy.

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11:03 am EDT
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KIA Motors kia customer service didn't repair my damaged car engine

In spite of my complain about an ubnormal sound of my car engine, KIA costymer service didn't take into account my complain. I went to 3 different KIA car houses in Tunisia but they didn't repair it. One of them kept the car for 2 days and telling me that they repaired it but they didn't do anything in fact. The car is still under KIA Motors warratnty but I couldn't find a way to solve this problem.
Could you please tell me what to do to let them repair it please .

Thank you

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10:19 pm EDT

KIA Motors buy new kia seltos from your authorised dealer. didn’t get delivery on time as well as car is damn dirty

New car look like older one
Didn't receive car on time. Even all the formality has been done. Later on receive car but it's too dirty. I want delivery on 24 oct. that was surprise for my wife. That day was her bday. Kia spoil our day. U need to improve ur services . Car is so dirty no one say it's new. I requested to staff that clean this but not done by ur staff

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2:22 pm EDT
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KIA Motors service department

HI,
I would like to inform you of the extremely unsatisfactory treatment I received from the service department at Wilson Kia. First of all I called ahead of time to tell them my check engine light had come on and I was on my way to get it checked out. I was told that was fine and they did not close until 6pm. Upon arriving I was completly ignored for 15 min and then when asked what I needed was told there was no tech. I went outside myself and found a tech by the name of Jeremy Walker who was extremely nice and check then informed me that my 02 sensors needed replacing and I could bring it back first thing in the morning. Upon arriving that morning he greeted me and stated that he was going to start working on it immediately. I went inside and gave my info to Jerry and let him know I would be waiting on a call when it was finished and would need a pickup from work. As of 2pm I had not heard from Jerry therefore I called him and was rudely told he had been busy and had not contacted the warranty dept and also did not have the parts. When I ask why I had not been told this earlier in the day all he could say was he was busy. I then talked to Ken the service manager about this problem and was told he would handle getting me a rental car. As of 3:30 I still had not heard anything and called back to find out that nothing had been done to get me a rental. At this point I had to wait on my husband to get off and come get me. I ended up calling my warranty comp myself and in 5 minutes had the rental arranged after Jerry kept saying he could not get them on the phone. However by this time because of Jerry not doing anything about this all day the rental company had closed. I did go get my rental the next day although had to wait until Friday for them to get the parts in and then still by 3pm noone called to let me know the progress or whether my vehicle would be ready. I left 3 messages for Jerry to call and none were returned. Finally I called a fourth time and had to stay on hold until they got him for him to finally let me know my vehicle was ready. This customer service is completely unacceptable and had made me where I do not wish to deal with them in the future. IF YOU CANT TAKE 2 MINS OUT OF YOUR TIME TO UPDATE A CUSTOMER AND ALSO IF THEY CANT WORK TOGETHER AS A TEAM THEN THEY DONT NEED TO BE THERE EMPLOYED. THE ONLY ONE THAT I FEEL DID THEIR JOB PROPERLY AND WAS HELPFUL WAS JEREMY WALKER.

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4:17 am EDT

KIA Motors recurring problem with abc on and gear lever locked

The worst advertisement is a dissatisfied customer. I'm one.

In Mach 2018, I was unfortunate enough to buy a Mohave 2018 from the National Agencies Group (Kuwait distributor of Kia).

Car: Mohave 2018. Mileage: 32k as of today.

Over the last 9 months I've having the same problem over and over again.
1 on the dashboard light on: ABS, traction, engine
2. Gear lever locked.

This has occurred 5 times, and the car was admitted to the garage. It stayed there in each occurrence from 2 weeks to a whole month.

National Agencies Group (Kia distributer in Kuwait) failed to deal with the issue seriously, leave alone to solve it.

Getting in touch with the higher management is difficult, which leaves the matter in the hands of the front line workers, whose priorities and care varies considerably, and whose expertise is questionable.

I demand that the vehicle is to be replaced, or to have my money back.
(Attachments: Photos of the dashboard with the lights on. Photos of job cards which mention the details of my car and the number of occurrences.)

Thank you,

Abdullah
(You can contact me on: new.[protected]@gmail.com or mobile: +965-[protected])

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7:28 pm EDT

KIA Motors service center

Model Kia Rio K2
VEHICLE NUMBER :NCC 3770

My sister car got accident 2 months ago and we have sent the car to kia glenmarie workshop. Until now they havent do the car yet. Whenever we call they are keep on telling that they havent receive spare part for this past 2 month. The only thing which i dont understand is why the kia salesman told me 3 years ago that nowdays kia is a leading company and easy to get spare parts all n now we are suffering after buy kia model...all is just a lies izit?

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8:26 am EDT

KIA Motors kia seltos gtx plus diesel at

Its just been 4 days since i recieved this car. I have started to face a new problem everyday. The latest one is fuel gauge stuck, despite of half fuel tank, its showing over full. And when switched off, it shows half. The front lamps are having mist since day one. Have raised a few complaints about the same, but no proper answer or solution on the same.

Me as a customer is really concerned as i paid a huge amount of money for this product. Is this what i paid for, facing new problems everyday.

Give me a new product is what i will demand for, as its just been 4 days a brand new product and so mang issues. I am worried and really sad, questioning myself over the choice that i made.
While buying the Seltos, i was promised n number of things and the quality of the product was explained as outstanding.
But as soon as i got if home, i noticed, mist in the front lamps, then came the tyre pressure which was over 51 where as it should be 35, then today this happened, where fuel gauge is showing me wrong information.
I have started to feel it was a bad decision made by me.
I am also attaching all the images and videos of the same. Look for a positive response and a quick solution. As this is a premium brand, one that I literally love a lot. I never expected that i will face such problems on my Day-4. Please do something about it.

-Vishal Singh

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KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

How to file a complaint about KIA Motors?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

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Phone numbers

1877 542 2886 131 542 More phone numbers

Website

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