KIA Motors
reviews and complaints

This is an Electric Kia Soul. I drove the car into the garage. Put it in park and turned the car off. I normally put the parking brake on. I opened the charging door but did not plug it in immediately. I took groceries into the house and returned for more. As I walked back into the garage it looked like the car lurched backward. It moved 2 feet back and would have hit the garage door if it was closed. Maybe it rolled and then caught itself and looked like it lurched backward. The garage is a nearly level concrete surface. I got back in the car. It was in park. I turned on the car to move it forward but before I did, I checked to see if the parking brake was on. It was not. I may have forgotten to place it on when I pulled into the garage. I could not recall exactly but I always put the parking brake on every time I park the car. This was scary because it rolled/lurched at least 2 feet backward. I did not see any error/alert lights that there was a problem. I have owned the car almost 2 years and purchased a certified pre-owned car from an authorized Kia Dealer with an extended warranty.

I am very irritated to say the least. I have purchased three Kia vehicles of the past several years and have used Kia Finances for the last two at least. On January 10th, 2020, my wife was crossing an intersection here in Minneeapolis, MN and was struck by a delivery truck that ran a red light. While my wife was only slighty injured, the Kia was totalled. The other insurance company admitted that they were 100% at fault and are willing to pay for the car. When presented with a copy of the title they resonded that it indicated that there was still a lien on the vehicle. We contacted Kia Finances and requested the lien release and were told that it would be sent to us. After several phone calls, over the past 5 weeks and being told that the release had been mailed it is yet to appear. I will most certainly not use Kia Finances again and may not ever purchase a Kia again.
I am once more requesting a lien release for our 2012 Kia Rio. I can be contacted via cell phone [protected]

This vehicle has been serviced ten (10) times to date to address the same problem, which is affecting the vehicle's safe and correct operation. The following describes the general performance issues:
- All dashboard indicator lights switch on.
- The motor switches to security mode, limiting its power to below 100%.
- The automatic gearbox becomes locked.
- The following stop working: speedometer, tachometer and temperature sensor.
the fault has presented itself a total of ten (10) times, and also taking into account that the vehicle has remained a total of 80 days in the shop while it has been inspected and supposedly repaired
I demand a definite solution to this situation. I feel I can no longer trust the vehicle with my safety and that of my family.

Michelle Garza owner of a 2016 Kia Forte EX vin: KNAFX4A69G5460851
On February 21 2020 at 11pm I had a wreck. I was driving 70mph cruise was set coming over a hill on HWY 62 Oklahoma. A truck was either stopped or traveling at a very low speed. I had no reaction time to break. The entire front of my car was smashed in and the airbags did not deploy. I wanted to inform you of this default and I would like to settle this out of court. I feel I should be compensated due to the fact that in this situation or any other situation I could have lost my life. Please contact me at [protected] by phone, or email me at [protected]@bbcgrp.com.

Thank you

Michelle Garza

Problems / Complaint as below :

Dated : 2/3/2020

1. Around 9.15 a.m - My car PME 6266 delivered to Kia JNS Sungai Pinang Service centre, Penang, Malaysia for further inspection on RPM, Brake & Air-Cond System problems.

2. Around 3.00 p.m - Car was ready to collect by myself, then I realised that 1 of my Window Car Sun Shades Protection was missing.

3. I had logged this matter to Service Adviser immediately.

4. They said will feed back by phone call after checking.

Date : 3/3/2020

1. Time around 9.05 a.m - I called up to the Service Center to follow up due to no respond at all.

2. Over the telephone conversation, they informed me have found it and I said I will drop by to collect it.

3. When they returned me the Car Sun Shade, unexpectedly it was old, damaged with torn condition which was not belongs to me (seem like just simply get a damaged Car Sun Shade return to me).

4. I have rejected it and ask the Service Adviser, is my Car Sun Shade had been exchanged with other people one?

5. The Service Adviser had further checked with their team and replied is "No". He said that's my only car with this type of car sun shades for that service day. He even wants to compensate me.

6. For me, I felt very "Bad & Sad" as I suspect there is some dishonest attitude happened although the Window Car Sun Shade is not a high value product.

7. Each time when it is time for car servicing I will just leave my car to the centre. So now the trust and doubts when changing my car spare parts.

But the "Brand Image of The Kia & Company" will be affected badly to the market and customer.
So far, the Service Adviser has provided good service and handled all my car problems very well. He has done his own duty and responsibility and very professional way to handle it, but it seems inside people there have dishonest attitude person who will badly effect the customer confidence level on after Sales Service.

7. Hope Kia Company & Management can look into this matter seriously.

Thank you and best regards.

On Febury 25th, my car started knocking. I was on a very busey highway in Atlanta GA, during rush hour. When i got to a place i could feel safe, i pulled over. to my suprise, I had no oil. The lid was on, NO sensors where on, car not running hot. I was due a oil change, but there should of been oil in my car. (I am in a dispute with the company that changed my oil as well.) So took my car to the dealer ship, my engine is tost! $ 7, 000.00 would put a new engine in my car. I don't have that money. So know no car, and i have to take a hit on my credit to get new car.
I feel that i shouldn't have to go through all this, the sensors did not go off!
the car is at the dealership, trying to work it all out.
my email [protected]@gmail.com
Brandy Thomas

I had an exident on 28 december 2019, now already end february. Still dont have any feedback. When I come to sc they said need to wait parts arrive. What the hell almost 2 month for nothing. How this happen? I need an immediate action for this or not I will write an email to kpdkk about this! My insurance claim already approved since january. Why I never hear any feedback! They ask me to recommend to friend. Do you think I can recommend for this [censored] services? I need kia malaysia feedback to me asap!

On Feb 12th, My vehicle lost power while traveling alone on the highway at almost midnight. I called and had the vehicle towed to my local Kia dealership where they informed me that it was engine failure. I would need a whole new engine. They told me also that the engine was included in a recall for that year and model. They requested to have the motor replaced and was denied by Kia. I called consumer affairs and was pretty much laughed at because the Hybrid models were not included in the recall even thou they have the same motor. I was told later they didn't include the hybrid because not enough were produced to include in the recall. The dealership has verified the issue with my vehicle is the exact same issue as with the ones that have been include in the recall. they have found metal shavings in the motor oil. Carriage Kia of Woodstock Ga has also said they would share all the info concerning my vehicle with whom ever it takes to get my motor replace.
I want my motor replaced by Kia. and I want this model to be included in the recall . I have taken great care of my Kia : having repairs and maintenance done by Kia on time, everytime.

The girls doing the KIA advertisement on TV that I receive in Naples, Fl should be taken off the air. Caroline has been doing this job for a long time. They added a young Latino girl who dresses inappropriately, to say the least. Have her call me and I'll tell her what she looks like.
Caroline's clothing is not suitable for her size. She looks like she ready to do the weekly laundry.
I am so focused on their appearance that I do not hear their spill!

Angela C. Starinsky
[protected]

Own a 2010 Kia Rio5 with 47, 000km. I'm the second owner, which I purchased two years ago, with 9, 000 km. The engine light turned and immediately my vehicle had issues with its gears. Took my car to Kia Canada, and was advised the transmission, the 4th gear is gone and needed to replace my transmission. I called Kia and spoke with three different people and all say the warranty is done and they will not help. I don't understand how Kia is not willing to help a consumer. The vehicle has only 47, 000km. I have never heard of transmission going so fast. The Supervisors and managers at Head office are rude and not willing to assist. On their website there statement for customer: "We promote a customer-driven corporate culture by providing the best quality and impeccable service with all values centered on our customers. Mr. Britton left me a message stating he received my message from his supervisor and is standing behind his employee, without even speaking to me. There warranty is five years or 100, 000km on their driven train, which means to me they believe their transmission should last at least 100, 000km. My car only has 47, 000km.

Your Desired Resolution:
Pay for half. Pay for the parts and I will pay for the labor. Such poor service. They absolutely do not stand on their own Core Values.

Own a 2010 Kia Rio5 with 47, 000km. I'm the second owner, which I purchased two years ago, with 9, 000 km. The engine light turned and immediately my vehicle had issues with its gears. Took my car to Kia Canada, and was advised the transmission, the 4th gear is gone and needed to replace my transmission. I called Kia and spoke with three different people and all say the warranty is done and they will not help. I don't understand how Kia is not willing to help a consumer. The vehicle has only 47, 000km. I have never heard of transmission going so fast. The Supervisors and managers at Head office are rude and not willing to assist. On their website there statement for customer: "We promote a customer-driven corporate culture by providing the best quality and impeccable service with all values centered on our customers. Mr. Britton left me a message stating he received my message from his supervisor and is standing behind his employee, without even speaking to me. There warranty is five years or 100, 000km on their driven train, which means to me they believe their transmission should last at least 100, 000km. My car only has 47, 000km.

Your Desired Resolution:
Pay for half. Pay for the parts and I will pay for the labor. Such poor service. They absolutely do not stand on their own Core Values.

On october 17, 2019 took my 2014 kia soul to then Lujacks, now Smart because of exhaust smell and lost miles per gallon. They charge $160 to diagnose, but then if service is done diagostic charge not made.
Diagnosis was leaking flex connector and gaskets. Rick VanBarg was assistant service manager handling this. He informed me parts were not available and needed to be ordered, so it would be the following week before repairs could be made. Repairs made and I took car to work. Car was still sluggish and returning home I was worried it would not make it home.
Problem was a defective catalytic convertor. Total bill for flex connector, and two gaskets with labor was $817.56. When no satisfaction from Rick and lujacks was found, a complaint to Better Business Bureau was made. There was no response to the complaint, probably because of ownership change. Complaint I ask for half of the bill to be returned because of wrong parts replaced. Flex connector I have and it was ok.
Rick still works for Smart. I would not trust my car out of sight of this dealer because of Ricks lies and attitude. This KIA Soul should also be added to the recall list for faulty convertor.
This has been a good car until this problem occured. My mistrust for this dealer and Rick, makes me want to lean back toward Toyota for my next purchase.