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1.3 1597 Reviews

KIA Motors Complaints Summary

107 Resolved
1484 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KIA Motors reviews & complaints 1597

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1:04 am EDT

KIA Motors 2019 kia cerato bd my19 s sedan 4dr spts auto 6sp 2.0i-0

Hi there,

I purchased this model car from Illawarra Toyota in Australia in November last year: 2019 KIA CERATO BD MY19 S Sedan 4dr Spts Auto 6sp 2.0i-0

The care is second hand and had 30, 000 Km on the clock when I purchased it. By all accounts, I am happy with the car. It has excellent features, is stylish and great value for money.

However on n 4 separate occasions since I've owned the car, the front right had side brakes have deployed unexpectedly causing the car to grind to a halt . There have been no obstacles or cars close by when this has happened so it seems like the AEB has deployed incorrectly. So far, this hasn't caused an accident but it does feel unsafe and that there may be something wrong with the AEB or some other safety features of the car.

How can I prevent this from ever happening again?

Desired outcome: Advice on how to prevent AEB from deploying falsely

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11:27 pm EDT

KIA Motors Kia sonet

My name is Mohan sankar gadiwadar I am book Kia Sonet htk 4th/nov/2020 I am waiting too much 5 month I don't like Kia Motors products service I

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11:33 am EST

KIA Motors Brand new car with non rectifiable defect...

Sir / Ma'am,

I Dr. Hrudaya Sachin Patil will like you to bring you notice that the car named Kia Sonet model : D 1.5 CRDJ VGT 6AT HTK+,
Chassis No. mzbfb813mmn057957,
Engine No. D4Famm195130
Booking Date : 08/02/2021.
Booking Id: B202101643 .
Customer Id : C2020120621.
Booking Address : Bhavana Wheels Nerul Navi Mumbai 400706 .
Delivery Date : 27/02/2021.
Delivery Address : Kia Bhavna Wheels, Khanda Colony Panvel Maharashtra - 410206 .

Which have been purchased by my husband Mr. Sachin Gajanan Patil ( ph. no. [protected]) (mail id . prajakta.[protected]@gmail.com ) as a birthday gift for me .
Later on 01st Mar 2021 found that on starting the car and putting on the parking mode the engine is getting over heated as per the indicator and the card shut down . On touching we found the bonnet is so hot like a burning flame . Immediately my husband informed the KIA representative Mrs . Sammati Ingle from whom we booked the car. She guided my husband to the workshop number. Than my husband had conversation with Jitu Kumavat, to which he suggested my husband to drop the vehicle to workshop at KIA bhavana wheels, Turbe 400705
On 2nd Mar 2021 Sachin dropped vehicle at KIA bhavana wheels, Turbe 400705 at 11.30am .He was assisted by Kia Executive Mr. Durvesh, he said he will check the issue and will let us know by evening via tele communication . In evening he called us telephonically and said that there is no issue but they are suspecting that the radiator knob and coolant knob must be having some issue for which he suggested us to keep the car for one more day because he said the Kia's special technician will come to visit that workshop tomorrow ie on 3rd Mar 2021.
On 3rd March 2021, Mr. Durgesh called us and said, the kia special technician will come in between 11.00 am to 12.00pm . We requested him to hand over our car by 3pm, to which he handed over at 4.30pm at New Panvel . After reaching home with the car again we countered with the same issue - over heating of engine with loud noise from the bonnet . So we informed Mr. Durgesh and Miss Geeta . And they suggested that to give a urgent call to road - side assistance . they responded and towed at 11.30 pm and took to the KIA Workshop at TURBE .
On 4th Mar2021 we visited BHAVNA WHEELS at Panvel where we were 1st assisted by Ms. Geeta and Mr. Adnan Khan . After having conversation with them, the senior executive Ms. Pinky Viashnav joined in, to whom we requested to kindly replaced the car that we purchased for which they strongly denied . Talking with them found to be mentally draining and harassment faced by my husband which i strongly condemned . My husband literally faced mental torture as he has to run behind this situation from the day of delivery leaving behind his routine job . Facing such situation it fully putted us in depression and disappointment . We immediately raised the complain n decided to return it back as it will be not at all safe for me and my little child because it can explode at any moment putting our lives in danger ! But the sales executives and the managing team from that showroom shown no concern for such horrible life threatening situation .
They said they will just rectify this problem of over heating . And as the mail sent by them by their service manager Vinay Pandey stating again that they called special technician team of Kia ( no details provided about them ) and checked the wiring circuit and changed the radiator knob that's it and took of test drive of 180 km and stated that the car is now the road compatible ! but the details regarding the problem they have not found it and also they were unable to rectify the problem again ! But the thing is our village and service station distance is nearly 65 km one way and the car already crossed more than 200km and still the problem encountered !
On 8th of march 2021 they called us in showroom to meet the owner Mr. Shah but he didn't showed up, instead their General Manager Mr. Vinay attended us . We along with my joint family attended him at that time he gave us a verbal commitment of full replacement of car after having telephonic conversation with the owner of bhavana wheels and kia India as he said . the voice recordings is available . He also stated that he will be providing the mail for the same on next day that is on 9th March . But on that day a anonymous call from Mr. Prashant Gharat came to my husband's phone threatening him and forcing him to take that car or else do what ever you want to do . Same day after his call, General Manager Mr. Vinay called and stated same thing to my husband . my husband told him to fix the meeting with the owner Mr Shah, for that he replied that to come on 10th at 4pm .
On 10th of march we reached there at 5pm myself my child and my husband . There they called local hoodlums and goons to threatened us and forced us to take that car, but our family members was nearby came immediately there at same time, so by god grace nothing had happened to me and my child and my husband . We already raised the complain regarding these in the police force .Now presently I am not at all feeling safe from your car sonet and also the dealer, the owner of the Bhavana Wheels .
That car have lead to the constant fear for our lives .
I either want replacement of car if these not possible then return our full money back that have been paid to purchased it and safety of my family from the Owner of Bhavana Wheels and strict action him for the same . Your response at sales level turned out to be an ultimate nightmare there by spoiling my important day of my life !
With that purchase we truly disappointed, dissatisfied felt like got mocked and deceived by your Brand and Sale and Services and making our lives hell..

If we are not getting a satisfactory solution then we will be left with no option then taking legal help from the jurisdiction to take strict action for putting our lives at stake and also we will have to take help of social media platform so that nobody should suffer like us in future . Buying your car have made us to fall in trouble and we are repenting it !

waiting for the kind and favorable reply on immediate basis .
Thanking you .

Regards,

Dr. Hrudaya Sachin Patil.

Desired outcome: full car replacement or or full money back!

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3:28 pm EST
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KIA Motors I am complainting about kia car booking service

I am booking kia sonet htk plus in 5th November 2020.That time they will told me l got my car in 8 or 9 weeks.After that time l oftenly ask them about my car .They will told me we are give your car january end or February first week but when l ask them in February they will told me march end or in April.I want explanations about this my complaint

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7:21 am EST
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KIA Motors kia sportage

From the owner of the car Kia Sportage
Adel Mohammed Rizk
E-mail : [protected]@yahoo.com
Model 2016
Chassis 744961 limousine
Motor number after change is 37840
I am in egypt and have a very bad experience with Kia
I purchased the car from Kia Egypt on 11/15/2015
And I was and still maintaining the periodical maintenance as required by the approved Kia Egypt maintenance center and at the specified dates, and when the kilometer meter (25080) was approximately twenty five thousand, he faced a malfunction in the car, which prompted me to transfer it immediately to the maintenance center, which informed me that it was the failure of the motor and the environmental package as it was a defect. In manufacturing and not a mistake from use, and therefore to changed the motor and worked the necessary, but the repair period was approximately two months, which resulted in severe damage to me due to the length of the repair period
On 2/25/2021, the same malfunction occurred when reading the kilometer (71, 000) approximately seventy-one thousand, after (46, 000) approximately forty-six thousand after changing the motor. He was surprised by a breakdown in the car again similar to the previous one, so I immediately transferred the car to the maintenance center again For the detection and I knew the reason for the malfunction, but the maintenance center informed me that it was the same as the previous malfunction of the motor, and it was required to change the motor and the environment package again, but this time at my full expense
Note that I have no fault in this malfunction as the car did not heat up and its cooling cycle was intact, and there was no shortage of motor oil. I also do periodic maintenance on schedule.
Note that they have the car in the Qattamiya maintenance center from the date of 2/25/2021, and we have not received any response from them except for negligence and procrastination in the response.
As a result, this resulted in direct psychological and material damages to me and loss of confidence for Kia Egypt
Please take the necessary measures to repair the car and remove the damage from me

Desired outcome: bad experience

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2:27 pm EST

KIA Motors Repair

I have a 2018 Kia Forte that has started stalling at low speeds and now over 30 mph. I have taken the car to the dealer and because they cannot replicate the problem they state there is nothing that can be done.

I tried to get Kia to put me in another car and they wont trade it because the value is upside down.

I drive for a living and it has been two weeks with off and on pay. I am putting myself in serious danger because they refuse to help me. All they want me to do is to take it back to Kia..which means another day or so without working and then try to replicate it. If it doesn't stop on them..then I am just stuck with a lemon.

This company is the absolute worst! I would feel better if they atleast tried to help.

I am currently trying to find representation.

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9:41 am EST

KIA Motors Kia Sportage 2017 Lease has been completed (

I writing you this letter because the Finance Department keeps calling me to collect money that I have paid them, I just received a bill for .66 cents, dated 01/21/2021 in which I paid. I do not owe Kia any money, I have all the documents and payments sent to Kia.

Tell you Finance department to check there records, The vehicle has been turned in almost a year now, It the worst vehicle I had ever had, the motor was blown at 13, 000 miles, I had to wait 1 month before i got it back.

Kia never did anything for me, they should have payed the 1 months lease on the vehicle. I have a bad taste in my mouth with them. I will never recommend a Kia to anyone.

Please tell them to check there records, I pay all my bills,
I'm sick and tired of them calling me.

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7:02 am EDT

KIA Motors 2.4 engine light

I have a 2016 kia sorento with 50, 000 miles on it. I am the second owner. Today the engine went into limp mode. Engine trouble light kept flashing. Got a 1326 error code. Means rod bearings are going. Kia has a repair and replacement bulletin to replace the engine. Called kia dealer they said no

Desired outcome: Replace engine at no charge

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12:48 pm EST
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KIA Motors Paint Chipping

I purchased a brand new 2013 Kia Sorento in pearl white. My paint is chipping completely off underneath my passenger window and the hood of my car. I have now taken my car to a professional paint shop and I'm told that kia did a bad job. It's defective! In order for them to fix the paint job the entire car needs to be stripped and repainted. They further explained when the paint job is correct we can just paint over the old paint. In my case thats not even an option.

Desired outcome: Refund for my new paint job

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11:51 am EST

KIA Motors Optim 2013/recall service with dealership alm kia south in georgia

Contacted ALM Kia regarding a loud rattle noise in my steering column every time I hit a bump in the road. I dropped car off the night before, the very next day I receive a call from the service center telling me there is nothing they can do for my car because they believe the issue is a recall problem and that Kia has a nationwide outage in there system and they do not know when they can repair my car; therefore, I need to come get my car. I asked how long did they know about this outage? They stated for quite some time. Why wasn't I told that before I even brought my car in! I picked up my car and started contacting all the local dealership and they stated that none of them could repair my vehicle any time in the near future because of the Kia nationwide outage of their system. One dealership told me that they were told by corporate that it could be next year before their system could be up again! Why is it taking so long for Kia to get their system up and running? This is not acceptable.

Desired outcome: I want my the recall on my vehicle fixed, it is not safe to drive!

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4:27 pm EST

KIA Motors Failure to communicate

In mid-Jan I took my niro for 30, 000 mile checkup. The only issue I had was a noise in the steering column. I was told by Mr. Willis a new part had to be ordered and would be in stock in one week. Here it is 4 weeks later and no communication from Mr. Willis. Today I called the Kia dealership in Durham (tel [protected]) 3 times. Two to Mr. Rebhola (Service Manager) and 1 to Eric last name?-General Manager to ask why had no one bothered to update me on the needed part for one month. None of the calls have been returned! Love the car-not impressed with communications of your Durham dealership.

Desired outcome: Someone (anyone) in Durham contact me

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8:18 pm EST
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KIA Motors Dealership / service in Columbia, MO.

I am contacting you because of the horrible service myself and my wife received at kia of columbia mo.
We purchased our 5th vehicle from this establishment on january 30th, 2020.
Had the vehicle for 1 day and the collision warning system needed checking.
Also, the dealer was supposed to detail the vehicle, but that did not happen.
Took the vehicle back up to the dealer to fix the collision warning system and get it detailed on february 4th.
Also, the salesman stated he was going to find us some floor mats as the vehicle we purchased did not have any and was not told there were none until after we signed papers.
As of today february 8, we still do not have our vehicle.
Why in the hell does it take over 5 days to detail a vehicle!?!?!?!?
I really like kia vehicles, but if this is the kind of service i'm going to get, then I might have to go with a different manufacturer.

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6:25 am EST

KIA Motors Vehicle

I went to Kia to get an oil change. They asked if I wonted to trade in, I said my credit isn't good and don't think I will be able too. So they made sure someone accepted me, after 10 other banks denied me. It was looking for the best rate. I was denied. These folks are the worse and I would never ever get a vechile again from there. They will go to any length to get money in there pocket. They will lie to get what they won't. Carmax is the best place to get a vechile. You don't won't to go to Kia. They only think of themselves, there only interested in you for what they can get. And then when I called them about this. I was told sux it up and you'll still have to pay. There's nothing you can do about it. Very rude people. This was my first time and this will never happen again. I will make sure I tell everyone I c at Kia or in public how sorry this place is. I would have thought if they do this all the time. They would have said we run your credit as many times as we won't to get you the deal. This place suxs. I don't lie to get what I won't. But it's a dam shame a car dealership can and will lie to get what they won't. I only work 2 day's a week and a very low credit score. Didn't have to show no check stubs or nothing. You can have to worse credit every go to Kia. That's only if you have a trade in. They will lie. Like I said they go to any length to get what they won't ☹️😬carmax if the place to go, was my best experience ever I love those people caring, and have only there customers at heart. Not like KIA☹️One more thing don't expect anything. This is one of the sorriest company's ever.

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Update by Regina Wimley Lane
Jan 29, 2021 7:40 am EST

I summited a complaint yesterday. this incident happened on 01/07/2021. the vin number is kndpm3ac8m7891889. i'm looking for peace with this matter. another example., i've been talking to folks and this one said he went to kia with a 1000.00 down and they told him he needed 5000.00 down. he didn't have a trade so kia wasn't interested in him. if you have nothing they won't they won't do business. kia needs to learn how to work with intelligence not with ignorance. everyone is having a hard time during this pandemic. this trade would have never happened if they were doing there job professional. I look forward to hearing from you. have a blessed day

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8:02 am EST
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KIA Motors Fraud and dishonesty

My name is Cedrick Seleki Tshehla (ID: [protected], Cell: [protected]). I bought a car at Kia Airport on the 20/03/2020 which had optional extras (Maintenance plan, other VAPS & Vehicle Tracking) amounting R13804.25. Till date those extras have not been installed. And I was also charged a delivery fee of R3000.00, but the car was not delivered, I had to collect it myself.

Desired outcome: I want a refund or refund it back to MFC.

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7:13 pm EST

KIA Motors Service

My check engine light came on in my 2015 Kia Soul. Had it towed to Kia of Cerritos. Eddie Gonzalez was my service rep. He said light was out when my car arrived but they would check it out and he would call me the next morning. No word from him by mid day so I called him and he said they drove it around several times and the light still did not come on.He hadn't checked on it for a while so would call back. When he called back he said the throttle plate was sticking and would have to be replaced at a cost of $900. I have a 10 yr, 125, 00 mile warranty. He said warranty for parts only good for 5 yrs and I could talk to consumer affairs if I had a problem. Robert at Kia consumer affairs acted like I was bothering him and said the parts not covered and I'd have to pay. This car has 30, 519 miles on it. I Checked with my mechanic and he said it just needed to be cleaned. WhenI picked up my car from Kia, Eddie wasn't there so Robert(service dept) helped me and said he has never had to replace that part, they just clean them. When my car was dropped off at Kia it had 30, 519 miles.When I picked it up it still had 30, 519 miles on it so it was never test driven so Eddie lied. Took it to my mechanic and he cleaned it and it works fine. So Eddie not only lied but tried rip me off. I love my car but I'm very disappointed that Kia treated me badly and tried to make me pay for an unnecessary part. This man should be fired.I am also upset that your extended warranty doesn't cover parts. What's the point of the warranty?

Desired outcome: Employees should be reprimanded and I deserve an apology

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6:44 pm EST

KIA Motors Rick Case Kia GA

In December 2019 as a surprise Christmas gift my son brought me a 2020 Hyundai Santa Fe SUV in GA at Rick Case Kia GA in Duluth GA. The SUV was to be registered in SC where I live which it is. The salesman charge my son $653.28 for property taxes which they had no right to do because they had no idea what the taxes was going to be and I had no paperwork at that time but I knew I had to pay SC taxes in order to register the vehicle. So on 1/29/2020 I paid $515.69 in property taxes to register the vehicle. I didn't get this vehicle registered until the middle of March because when they submitted the paperwork to the SCDMV in Blythewood, SC it was not filled out properly so on 2/18/2020 SCDMV sent Rick Case a letter informing them this. This is why it took so long. I went back to SCDMV and was told they sent the check back to Rick Case in March 2020. It is now December 29, 2020and I still have not received a check a phone call nothing. I did go back down to the dealership in November 2020 and gave them proof that the owe me and still nothing. And because of covid-19 and the shut down is the reason why I waited. This situation has caused me several hours of time wasted communicating with this company, and emotional distress. The dealership has had adequate time to correct this issue which it has not. I am more than dissatisfied.

Desired outcome: To receive my money

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2:12 am EST
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KIA Motors Customer service is very bad

I have paid all the amount, on 8th I did transfer via QR code they provide to me, I have transferred 50000, 50000 and 30000 in that apart of the first 50000 the transaction failed and my bank refunded to me. The first 50000 is sent successfully which I confirmed with bank as well. But Kia account team said it is not credited. I have followed up with my bank, they confirmed that the amount is sent to beneficiary bank and if not received by beneficiary then they have to contact beneficiary bank. Kia was not properly following up and not responding to my calls and emails. It's been almost 9 days. They didn't delivered my car. No proper customer service from pressenna Kia and their employee Saravanan of account team.

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12:06 pm EST
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KIA Motors Servicing dept trying to delay working on car for warranty to expire

Dear Sir / Madam,

I am writing to you to raise an issue about: Cars

The issue that I have experienced was: Purchased the Kia Forte from CarMax and issues started immediately with the Aux ports not working properly and they cannot resolve the issue. The engine light started coming on 2 months ago and because it's under warranty I had to take it to a Kia dealership. Kia said the problem was a burnt coil and said they fixed it . I still had problems with it as it (ie. console lights dim and at lights it felt as if the car would die). I wondered if it was the battery and took it to Auto Zone who told me the battery was good but needed a charge. I had them do nothing and had the vehicle towed to Kia Horne. After two days they told me that it was the battery and they don't think it's anything else and told me I had to pay for the new battery. I asked why and they told me my warranty just expired. So that means when I had the car in two months before they should have replaced the battery which would have been under warranty but did not. I want my money back for the $222.00 I had to spend for the battery that should have been replaced when I brought the Kia in earlier. I am being taken advantage of because of my age and being a woman and I will not stand for it. If I get no results I will take other actions out of principle alone.

This meant that Financially and fear that the car will die out when driving. Also, can't go to places I would like to go because I can't trust the car. Also, all the time I have spent taking to car for servicing. I still know there's something else wrong with the car and it isn't running properly so I won't go more than a few miles from where I live and when I do have a distance to travel I rent cars. I even heard one of the service guys commenting that my car was a piece of ****. I concur. I only have 31, 000 miles on the car and, of that, have only put 3, 000 miles on the car since my purchase mid-November last year.

Refund my fee for the battery and fix the car. There's something wrong with it and they know it.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Michelle Kaminski

The dealership Horne Kia Glibert AZ
1465 E Motorplex Loop
Gilbert AZ
85297

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2:25 pm EST

KIA Motors Vehicle regular maintenance service

I purchased my 2016 Kia Sorento brand new and with the Kia warranty that comes with it. I have serviced my vehicle at Martin Kia 298 East Cleveland Avenue, Newark, DE 19711. From 2019 through 2020 I complained about the shocks on the vehicle needing to be replaced. When I fist purchased the vehicle the height was high enough to be at eye level with a person standing next to the vehicle. Now I am actually sitting below waist level with someone standing next to the vehicle. I constantly complained about this to the representative Frank Harrison that worked in the customer service department. He told me the vehicle had settled and it would remain low. I told him the bottom of the vehicle is hitting the ground when I drive its so low. I actually had to get a part remounted that had scrapped the ground and was hanging from under my vehicle. Again they did not acknowledge I needed Shocks on my vehicle. I filed a complaint against the and my case number was 13833784 against the service department in October of 2020, I have yet to get a response from the General Manager of this service department. When I called the complaint line at 1-800-333-4542 they tell me its nothing they can do because the organization is privately owned. However, they are representing the Kia brand and should at least make effort to contact a customer to converse about a situation.

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1:42 pm EST
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KIA Motors Service

I turned in my lease the beginning of November. At that time, a salesman came out to check my car. Apparently the heavy 7"scratch was either missed by myself, the gentleman I was with, or it was never there.
I received a wear and use charge of $225. I called Kia immediately and to date, I have not received the courtesy of a return call. I left messages for both the general manager, Mike Rohe, and another manager named Matt.
This lease was my third Kia. I am very familiar with this process. I always purchased the "excess wear and tear" insurance with excellent results except for this time. Apparently, Kia changed their wear and tear insurance and never informed me that my lease had to be turned in 30 days before termination date. Who does this? Why would Kia do business with such a poor company.

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KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

How to file a complaint about KIA Motors?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

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KIA Motors contacts

Phone numbers

1877 542 2886 131 542 More phone numbers

Website

www.kia.com

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Use this comments board to leave complaints and reviews about KIA Motors. Discuss the issues you have had with KIA Motors and work with their customer service team to find a resolution.