The complaint has been investigated and
resolved to the customer's satisfactionResolved K.H. Kim's Tae Kwon Do — Poor business practices
resolved to the customer's satisfaction
I contracted services at K.H. Kim's Tae Kwon Do/Oriental Arts Training Center at the beginning of April 2009 for my two boys who had already achieved a advanced level belt (ages 7 & 8). While there was a schedule of classes, there was NOT a schedule of instructors who might be teaching particular classes. One of the instructors in particular had a complete lack of instruction skills nor could he muster the enthusiasm to even pretend that he wanted to teach the classes. It literally appeared he may have been there against his own will. Overall, the instruction was substandard at this school which claims to have a superior curriculum.
Around mid-June I had a meeting with the head instructor to point out my concerns regarding the poor class curriculum.
There were very abusive older (teen-aged) blackbelts. There were black belts (students) yelling at my children. The final incident which convinced me to terminate contract was when my 8-year-old son was physically shoved from the drinking fountain while taking a drink by a black belt. There was a definite theme of tyranny and a lack of respect by the black belts. One of the main principles of Tae Kwon Do is the path of development to wisdom, respect and leadership. This was not the case at K.H. Kims!
I sent a letter to K.H. Kim's July 15, 2009 outlining everything that had taken place and advising we would be withdrawing our contract due to the aforementioned reasons.
My husband spoke with K.H. Kims the first week in August at which time he was told he would need to speak with K.H. Kim. My husband asked that he leave a message for K.H. Kim to please call him. K.H. Kim never called back. My husband phoned again mid August at which time he spoke with K.H. Kim again letting him know we would be canceling the contract due to abusive physical tactics by their black belts. K.H. Kim stated he would not cancel the contract.
K. H. Kim has continued to bill for services not delivered.
All I want is the contract cancelled. There is no excuse for the tolerance of these abusive and older black belt students while we are being billed for services not renderer and furthermore cancelled.