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poor
This is the 4th time the outlet at garden city kenya has tried to play smart with my order, the previous 3 times they gave me a small chips instead of regular sized even though they charged me for an upsize, yesterday they gave me one piece chicken less in my streetwise 3 order, the lady serving me saw my receipt very well and handed over the tray that had only two pieces chicken instead of 3, I did not notice till I went and sat on my table. I immediately returned back to her and she pretended to be unaware. Someone really needs to inspect the branch closely because I feel there is something fishing going on among the kfc staff at that outlet. I wonder how many other innocent customers have they fooled! My receipt number from yesterdays order is chk 2206
kfc
I am a Chicken lover have been for years. And for the last year or so I have been getting bad tasting chicken and ect at KFC and I am sick of it I just wish y'all can improve the chicken I don't know if it's the worker or what but as of today I have to stop eating at kfc wasting my money this complaint probably want make a difference but I wish it would so I can start back eating there.
ha ha
service/ wait time
My husband & I walked in to order the 10 piece meal with sides, the girl told me it woukd be 1 hour & 30 mins,! I was super shocked along with my husband* my family, co-workers, we give this business alot of money. From volvo. James hardie, etc.. Its alot of business. Anyway I said what? And asked for a supervisor, when he approaches me, he agreed I could...
Read full review of KFCfresh chicken
I pulled up in the Drive-Thru of Kentucky Fried / Taco Bell on Miramar Road I wanted to place an order for all dark legs and thigh 8 piece meal. I explained to the female who was taking my order that I would like it fresh. She said about just came up 5 minutes ago would that be okay. I explained to know my husband wants it just put down fresh because he got...
Read full review of KFC5pc wing combo and customer service mgr.
I ordered a #5 - 5pc wing original combo. The order was not what I was expecting. I expected to receive a number 5 5pc (whole chicken wings original combo) one side, a drink, and a biscuit. Instead I received 5 spicy wing drummets. Neither did I expect the chicken to be spicy. Also I called immediately after I got home and the manager or whomever it wa...
bad customer service
I went to the restaurant with my family. I was there 5 mins before 1 am. When I was going inside I saw the timing of the branch which said the branch is open till 2 am. To my horror when some of us got inside the staff there closed the door behind our back. 3 among us was still outside, then we had to tell them they are with us to get them in. After that...
mashed potato bowl and service
I just purchased two $5 potato bowl fill ups. I didn't get any utensils NOR any cookies. I have a total of 7 little pieces of chicken, which used to be a surface full! I got about 6 strands of cheese on top! I am so disgusted with this location...management has been seen hollering at staff and talking about lost food cost several times when I have been at the window. Something really needs to be done to improve this location!
Read full review of KFCgeneral manager
The general manager at this location is the worst i've seen. I been coming to this location for years always enjoyed the service until recently. I never heard a head manager threaten or lie so bad, the way he talks to the employees and his other managers is so rude and disrespectful, I stopped coming unless I see the young shift leader there. I think the...
Read full review of KFCfood
Arriving and kfc in wigan staff were helpful but as we got our meals which was a original recipe salad, the chicken was cold couldnt eat this sent it back staff were helpful and replaced this but still couldnt eat it the salad was so dry . My friend ordered a mighty box for one The chicken was cold the wedges were cold and tastless and she found a hair in...
big box
Original recipe KFC has always been my favorite and I have been buying your chicken forever as I am 69. Bought a big box and drove home. When I opened it I found 2 small drumsticks and a thigh. This is by far the worst priced meal I have purchased and I will take my future business elsewhere. This is not the way to keep repeat customers. [protected]@yahoo.com
Read full review of KFCservice
We went to KFC to get dinner tonight and arrived at 8:40, we waited in line til 8:55 and when we pulled up finally after waiting for 15 min on 2 cars the girl laughs and says "Were closed" not sorry, no apologies, just disrespectful and rude as can be! We have been eating and tolerating many things, new management over and over through the years but you need to have better customer service skills! I would not be surprised is you're profits were down this year because of poor customer service!
everything
You'll the worst place to eat anymore do away with everything good, and grilled chicken I hope lees goes in a lot of you'll places or take over and there will be good place to eat and not honoring senior citizens except for two days a week seriously I hope y'all go out of business no chicken livers no cottage cheese The greasy chicken anymore never seen so much grease there's a lot of people saying things I can understand why
pathetic service and they gave us stale burgers
We decided to try out the new KFC in Colorado Mitchell's Plain and it was the worst experience ever. We ordered 2 buckets for 1 and 2 crunch burgers. Firstly the crunch burgers felt stale and it seems that it was old burgers that was either made hours before or a day before because the burger was ice cold and the paper was sticking to the burger. That...
Read full review of KFCfood product and employees
I went to this establishment 12:32 pm. I ordered an 8 piece meal with large sides. All of my sides were not fresh and biscuits are harder than a rock. The potato wedges are old and rubbery who knows how long they have been sitting there and the corn was dry too. I called the KFC store and a gentleman that answered told a young lady there she had a call and...
service at kfc on emanuel church rd., west columbia, sc
Let me say that there is a KFC, a Popeyes, and a BoJangles within a mile of my house. We try to do business with KFC but they make it very difficult. Literally EVERY time we order from there they screw up our order. EVERY TIME. I don't know if the folks there can't hear, are on drugs or just don't care however it's impossible to get what you order from them. They even have a sign in the drive through window saying "Check your order before you leave"! It should not be the responsibility of the customer to verify the order, that;s what you pay them for. Have you ever tried digging through boxes of chicken in your car, after dark at a drive through to verify orders. That is simply stupid to expect that of people. The service is unacceptable. You have a good product so it's a shame the help is costing you business.
kfc famous bowl
My son and I ordered two famous bowls through the drive-thru this evening and when we got home we were both very disappointed. Our nuggets were sparse and as small as gum-balls. We couldn't find the cheese and it was overpacked with mashed potatoes. My son initially wanted the kentucky fried wings, but there was a 15 minute wait. Unacceptable! This was the worst famous bowl I have ever had.
Read full review of KFCterrible service
The service at this KFC location is terrible or non-existant. Placed a carry out order on 12-7-19 and waited for 45 minutes for my order. My order was finally given to another customer. When I advised the manager of the problem no offer was made to prepare my order. The only responce was "sorry about that" and walked away. Asked the cashier for a refund and...
Read full review of KFCProduct and customer service
I bought $10 popcorn chicken and went home to find the popcorn quantity was very little... This is my home kfc I go every week.. I call to complain and anusala was very arragont... She said she can give me small popcorn or else I have to come right now to replace the $10 pop corn bucket... The weather was so bad so I tried telling her and she cared le...
food / customer service
First off, the staff here is aweful. I have never gotten good service here, i'm always waiting atleast 10 minutes for them to make us "fresh"food when most of the time the order is incorrect, and the food is always cold. Tonight is the last night I will ever go to this location. After waiting 15 minutes for a 2 meal order, half the order was incorrect and...
Read full review of KFCsenior citizen discount
Hello. I am writing and complaining that I was told that the corporate office of KFC sent info out to all stores to discontinue senior citizen discount. I and many more feel that that's unfair to us seniors. 10% discount won't hurt any KFC, but it helps us seniors. The pieces of chicken have gotten lots smaller and our Favorite $5.00 Fill-Up has the price raised to $5.49. If the prices are raised, at least put decent sized pieces of chicken in the box, and give us Seniors back our Senior Citizen Discount. That's why your business at KFC is going down. I hope all of this can be resolved soon and easily. Thank you very much. Linda Kutscher Chalmers [protected]@yahoo.com
About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
KFC Customer Reviews Overview
One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.
Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.
KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.
Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
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KFC contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 4 4 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 9 9 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone numberExecutive Director
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
Most discussed complaints
Cold food, rude customer service 69 (opinions to this review) No Gravy. 8 (opinions to this review) 3 piece big box #8 8 (opinions to this review) Order was completely wrong and horrible customer service 7 (opinions to this review) original recipe flavor gone since 1995. why? 5 (opinions to this review)Recent comments about KFC company
Order was completely wrong and horrible customer service
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