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Refund
Good Day,
I have raised my complaint the same day when the transaction occured.
I have a case number CAS-617858-G7J5G3 YUM:[protected] assigned on the 31st Jan 2021.
I am getting no pleasure out of KFC customer and neither from the Head Office as the head office is saying that they cannot assist me as the case must be resolved from the customer care.
On friday the 5 Feb 2021 I received an email From Lebogan
Lebohang Mofokeng
Fri, Feb 5, 5:50 PM (3 days ago)
to me
Good day Washeema
I made a follow up on your refund and Finance has assigned it to an agent so it will be processed into your account soon enough, I hope. I really do apologize for the inconvenience caused.
Kind Regards
Lebohang Mofokeng
Kentucky Fried Chicken
Customer Care Team | Rosebank
Digital Solutions Group
Switchboard:+[protected]
KFC: [protected]
Email: [protected]@digitalmall.com
Directions To Our Office | Website | Disclaimer
Unit 4, 158 Jan Smuts Avenue, Rosebank,
JHB, South Africa
Until today I have not received my refund. The proof of payment was sent to them showing them that it went off from my account twice.
I have been calling everyday once or twice from my cellphone to get feedback with no pleasure from the KFC team.
Regards
Washeema Sheldon
Desired outcome: I want my money refunded into my account and all the airtime that I called out trying to get my own money out of the KFC team.
Service - Mattoon, IL store
Ordered 4 tenders and a pint of slaw. Paid and received 4 tenders. Told server I ordered slaw. He said it was in the bag. Showed him it was not. He handed me a single serve container. I said "this is not a pint". He shrugged and handed me a pint. Weirdest encounter.
Desired outcome: Supervise your help!
Bad management
Kfc in ottumwa Iowa is by far the [censored]tiest place to ever work. And I've worked a lot of places. I'm not sure which idiot thought it'd be a good idea to let a couple run the store but they clearly have no idea what goes on. There are no set rules for kfc they let their workers do whatever they please and they let them bully each other for the fun of it. The...
Read full review of KFCFood purchase and delivery.
Store location 2970 Alta Vista. Ottawa. No one answers phones. Food is 1 hour 50 minutes late. Took 7 calls to [protected]. They play pass the buck. Got told hold we will contact the store on hold for 20 minutes. Call back. Told we can email them and they'll deliver as soon as they can. Like I'll sit in the hallways for 3 hours. I sat there for 2 hours already so the driver would not have to come up to my unit. Now I'm getting a refund in 5 days. This is absurd. It's unacceptable.
Desired outcome: Refund
Service attitude/ pensioner consideration
To whom it may concern. Re: SA [protected]
Date: 28/01/ 2021 Time: 13h48
I entered the KFC Malmesbury with two lines in operation, orders before I had entered the KFC premises had been taken then there was a problem with the order after about 10 minutes the problem was resolved, we moved down one
space, a lady place her order with the Cashier, we waited another ten minutes for her order to arrive, although the Queue next to our queue was moving quite quickly. orders there was a bit of a wait, but not long.
The Lady in my queue got her order and left. The Gentleman who was in front of me moved forward.
Suddenly our till was closed. Marinda D - a Supervisor was trying to register a lady on the computer via the Biometrics device. This episode went on for a about 10 minutes. The Gentleman in front suddenly got assisted by the only till in operation, he placed his order and moved back, I moved forward into " 1st" in the closed down Till line, Marinda D and the employee still trying to the Biometrics to work, eventually plugging in at the back of the Till. The queue next to me was moving forward with orders being placed. The Cashier totaling ignoring "our queue", until a lady behind the counter suggested to the Cashier that this Cashier assist us with our orders, at first the Cashier seem too ignore our queue, then suddenly turned to me to take my order. Then the people were asked to form one queue.
Marinda D - Supervisor ( I think) The print too fine to read, the name was large. She should have approached our queue, and informed us what was going on, or that She was closing down the Till point, or simply replace the Cashier with another.
As a pensioner standing for such long period - all chairs had been removed. if Kentucky Friend Chicken was concerned about the Safety of their customers because of Covid 19, THEN ? Would have placed an employee at the Door checking Temperatures like other Retail outlets, and ensuring people sanitize their hands.
Pity there is only one Kentucky Fried Chicken in Malmesbury.
Apologies ? for inconsiderate staff and/ or bad attitude. Unacceptable.
Warm regards,
Peter Levers
1 Roos Street,
Riebeek Kasteel.
[protected]
Desired outcome: Sort out the Unwanted Issues and attitude towards customer.
Rude and lazy so called workers that are losing you customers daily
I understand that you have given in and failed as Americans to do your part to make a stand against this government telling you who you are going to hire and all but you can still stand up for yourself and the rest of America before it completely falls to the waste side by firing the ones that are in the end only costing business's like KFC to go out of...
My drive-thru order was all wrong
I went to the drive-thru and ordered the leg & thigh meal and added a side of macaroni and cheese my meal came with mashed potatoes and gravy and a soda when I got home the soda was completely flat I had one piece of chicken that was hard and dry didn't have my mashed potatoes and gravy and I was on my way home from work it was too tired to go back and...
Read full review of KFCMissing quantity and quality
Today i went to Sur branch; ordered; but when i came to home i saw 2 pcs strips missing; and ordered spicy fries, but i found normal; while collecting the parcel, i kept my receipt on the table. Time : around 5.00 PM, date : 18th Jan 2021
3 piece chicken meal
First, there were two people taking my order. The first one would talk and then there would be a different voice speaking into the speaker. I placed my order for a three-piece chicken meal, with mashed potatoes and coleslaw. When I drove up to the window the employees were not wearing gloves, their masks were all down on their chins to accept the kid at the...
Read full review of KFCFood
I bought at store#g4100077 1/7/2020 my ticket # was 2806 whole store # was g410077 2 253 2806 name is carl gutzmer called promised call back with in 24 hours has not happened charged 36.55 manager was discus ting glove on one hand none on other touching food with both hands came to car no face mask no hair nets we did not eat food went next store to mary ...
Incompetency breeds bad service
My wife and I are both disabled and so order food in often. The last 3 times we ordered from KFC @ 1125 Main St. WPG, MB, CA. we ordered early in the day (between 10:30 and 11:30am) from the internet. We had a horrible time with their website; every time we put in our address their system would change it. After fighting with that for a half hour the order...
Read full review of KFCchicken
I ordered a 12 pc bucket and only received 10 pcs I also ordered 2 mashed potatoes with gravy only received 1 gravy with my order the drive through was not busy so I am not sure why my order was so wrong they appeared to be standing around talking and laughing when I pulled up to the window maybe that is why my order was wrong order number 359862 1/10/21 344 pm cashier Zgmir H
Read full review of KFCTerrible service
The moment walked to do an Uber Eats Pick-up right in the back of the kitchen there were only two people working there yesterday and the manager was outside his truck talking on the phone. They were out of the Honey BBQ, Nothing was ready at the time I entered the restaurant. There were not enough people, very poor service; something needs to change!
Cash
I was just at the KFC in Orleans on trim road and ordered my food like I do or did this week and I couldn't get my food because I was paying cash I find this very ridiculous not accepting cash when they did last week and I sure hope to get compensated for this problem because I sure do like eating at KFC. Thank you, Daniel Brunet email address [protected]@hotmail.com
Read full review of KFC and 2 commentsEight pieces chicken bucket
I bought chicken tonight and after eating one piece I feel nauseous and I have a bad taste in my mouth that won't go away. I have never gotten a bad order from this location but I feel like since it was close to closing time they gave me old chicken it didn't look like kfc quality and I still had a piece now i'm wondering if i'm gonna be alright.. You guys really dropped the ball my stomach is making noises
Crispy colonel sandwich
I love this sandwich but for the past to visits on New Year's Eve and today the chicken was hard like a crouton. They are not watching their hold times. I tried to call the store and no one answered the phone. I do wish to be contacted. Also the one in midfield always says the chicken is frozen after 7pm. Constantly out of product and also they have horrible attitudes in the one in midfield. Hueytown is at least pleasant
Desired outcome: Replacement order requested
Refund
Placed a online order Nov 30/20, had to cancel 5 min later, to date Dec 7/21 unable to receive a refund via 1100 St Mary's Road Wpg. Have contacted KFC about 10 times, still no refund whereas my initial order charge was processed immediately !!
Read full review of KFCStore staff errors
7901 N. Oracle Hwy, Tucson, AZ 85704 · ~1.1 mi [protected] locations.kfc.com Open · Closes 9:30 PM (Special hours Dec 31)Hours may vary Dine-in · Takeout / Delivery I ordered the enough food for today - and tomorrow 8 piece original and then 8 more for tomorrow plus sides. We ordered via doordash and got confirmation from doordash the order was placed...
Menu price
For months now, the price listed for a 2 piece fill up is five dollars on the drive thru menu board. They charge 5.49 and do not care about the difference at the window. They blame the customer for not adding the tax. Yet, the tax in pennsylvania is 6% which comes out to total of 5.30. They refuse to acknowledge this math. Imo, I dont believe the staff...
Read full review of KFCRefund
We made a online order, canceled and placed another order via 1100 St Mary's Road Winnipeg Mb, charge for both were immediate, but as mentioned, we canceled the first order within 5 min and are unable to receive credit for the first cancelation, this was since Nov 30th! So insure of your order prior to issuing as who knows when you will receive credit!
Read full review of KFCAbout KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
KFC Customer Reviews Overview
One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.
Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.
KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.
Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
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KFC contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 5 5 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 11 11 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone numberExecutive Director
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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