KFC
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Both of the people I interacted with were rude and made it known they could care less. I asked for the 2 piece meal (asked if I could have two drumsticks instead of a thigh and was told yes). I added an order of coleslaw. The total came to almost $6 something (I stupidly said I didn't need my receipt). What I got was half a drumstick, a thigh, no coleslaw

I set in line at driveway for a half an hour only to be told by a CUSTOMER that they were closed until 12 due to poor staffing. The customer knew someone working in the restaurant and they took her order but no other orders were going to be taken. Guess it's all in who you know. There should have been signs on the drive through stating that they were closed until 12. I was not the only one in line. There was a truck, the oh so special customer, me, and another vehicle.

Laura M.
Laura M.
Frankfort, KY
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2 reviews
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1.0 star rating 8/7/2019
On Friday 26-July-2019 approximately 1:00 p.m., we paid $23.50 to eat a stale, dried-out, rubbery cheeto sandwich, 1 spoon of peaches, 2 pieces of crispy chicken, 2 spoons of peas, and 3 watery tasteless fountain drinks. We had been at Guist Creek Lake and this KFC was the first restaurant we found which would allow all three of us to eat what we liked. My husband hoped to have mashed potatoes and gravy and an original recipe chicken breast. I hoped to have apple cobbler and coleslaw, and our son wanted a delicious fresh cheeto sandwich. None of us ate what we thought we were going to get, and the price was ridiculous. The cashier told me we could get what we wanted much cheaper just by ordering 2 buffets and a sandwich. But every time we approached the buffet, there was nothing in the warming trays, flies were all over everything, and almost everybody in the restaurant was asking when they would put out more food. The girl said, "I don't know." We stayed an hour, and were very disappointed, they never offered to put out anything else in the trays. The tables had not been cleaned, floors not swept, and the fountain drinks had no carbonation or taste. This was the worst KFC I have ever been to, and we will never return there!

On the evening of July 10, 2019 my daughter, husband and I stopped to eat at the Taos KFC. When we entered we were the only inside customers although there were some drive thru customers. We debated leaving because no one came to take our order for several minutes. The drink counter was very dirty. Every table was dirty, I cleaned one off for us to use. ( Keep in mind no other customers at that time). Before we left I told my husband, let's not remove our trash from the table because the table won't be cleaned if we do. By this time a couple more customers were at the counter. Just as we were going out the door a young man employee yelled out at us very sarcastically, thanks for throwing your trash away! We were passing thru on vacation from Oklahoma. It left such a bad impression we would not stop at another KFC the rest of our trip. Although it should have been peak time for supper there was very few customers coming in. The food was not up to par with other KFC restaurants at least here in Oklahoma. We usually remove our trash but deliberately left it there hoping they would clean the tables.

I had the worse KFC chicken that I have ever tasted. I eat KFC at least 2 times a month. They clearly ran out of their special seasoning. The chicken was cooked well but VERY BLAND. NO SEASONING AT ALL!If I didn't live so far, I would have definitely returned it. I was SO disappointed. I brought a 3 piece white meat and biscuit. Just close it down for the evening if you run out of the seasoning.

On Friday, 2 August 19 at around 4.15pm I went through Springwood KFC drive thru and placed an order. I ordered 2 go buckets, 1 nuggets go bucket and 1 popcorn chicken go bucket, plus 2 sliders add cheese to both sliders. I got the lady taking the order to repeat the order back to me and also asked her twice at the pick up window to repeat it back to me. On arriving home I discovered I had been given 2 nuggets go buckets and the 2 sliders had no cheese on them. I called the Springwood KFC ask politely asked to speak to the manager, his name is Hayden. Hayden was very abrupt with me through out the conversation. I told him I ordered 2 sliders add cheese to both came with no cheese. Hayden told me that KFC don't add cheese to sliders anymore. I then went on to tell him about the 2 go buckets and half way through speaking he hung up on me. No good bye no warning, I wasn't being rude at all through our conversation. I thought maybe it was an accident, so I called back but no one picked up. I left it for 1/2 hour and called again but still no answer.
On Sunday, 4 August I called again to speak to a manager, this time I got Michelle. I explained everything to her. Michelle was very surprised as Hayden had been specifically brought into the Springwood KFC store to help improve the customer service skills. Michelle was happy to replace my order for free and is finding out if it's true that KFC no longer can add cheese to the sliders. I've been coming to this store for many years and if it wasn't for Michelle I don't think I would get KFC from the Springwood store anymore. It was with Michells advice that I submit this complaint.
Regards
Rachel Lister
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I bought my home in April of last year and once a month we go to that location to get chicken littles and everytime we go we are told they are out or the breads froze. I haven't been able to get them even once so if your not going to have what your advertising please stop advertising them. I'm a general manager for Qboda in Carmel so I know this can't be how you run your stores. there's no excuse for this location to Never have a product you offer. This is completely unacceptable.

Drive thru order was wrong when we came to collection window, they fixed it there but as a result, our food was disgusting! Oily, not tasty, nor property packaged which led to half of our food landing outside of their packaging and in the packet. Quantities inconsistent, chips and pops only half way full, AND chicken pieces OILY! Have a look at the photo's and make your own judgement. I literally had to drip the oil down from the chicken pieces. So much oil it landed on the car seat and on my jeans. We have only been to this store thrice- and all three times something went wrong... I' m taking my business elsewhere. Needless to say, my dogs had kfc for dinner...

I placed an otdet from the drive thru. Around 7:00 it's now 7:33 and I'm still waiting on my order. I didn't think a 16 piece combo would take 30 plus min. I called the store while waiting to inquire about the delay and the person who answered hung up the phone me. The purpose of the drive thru is expedited service. Very upset with overall service.

I visit the above store today and was amazed at the attitude by the staff taking the order. Part way through taking my order a family came in who she new. She was then more interested in talking to them rather than listen to my order.
When I arrived home I find that the chicken fillet meal I ordered was a tower Berger meal which contained cheese.
Which I am allergic to.
Nicholas O'Reilly

I could have returned it but decided I would rather go without rather than step foot in the place again.
Annoyed
Nicholas O'Reilly
[protected]

Four days ago I went through the drive thru and ordered a 5 piece tender meal along with a $5 tender box. After I get home I realize the side order wasnt correct. I was given mashed potatoes instead of coke slaw. In addition I wasnt given the dipping sauces I requested. When i opened the side of mashed potatoes to confirm it wasnt Cole slaw i noticed a strand of long hair. I had to drove 5 miles back to the restaurant to make the complaint. I showed the worker the hair in the potatoes and she didnt apologize or offer a refund. She said she'd just give me a fresh order if potatoes which i didnt order to begin with. After asking about the sauces she told me i should've checked myself before leaving. Why would i do that? It's your job to make sure my order is correct. I was given the correct order at the end without an apology of any kind. When i returned home my wife was disgusted and we never ended up eating the food. We paid $17 for this horrible experience.

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First we get there and are told that there was a half hour wait for ANY CHICKEN, because apparently they hadn't put the batch in yet, couldn't get original chicken either because that would be another half hour wait, finally settled on the $20 family deal, and wanted two of them and was told that they only had chicken enough for one, after the whole ordeal we just got one $20 family meal and get back home fifteen miles away and realized that there was no gravy for the mashed potatoes