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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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D
1:38 am EDT

KFC service

On July 5 I called KFC in Tulare about doing a order over phone because I knew It was close to closing time. They said they don't do that. After hearing this I rushed over and made it 2 min. Before closing and the doors were still open. Steping up to Oder I had the said I like the 16 pc meal and all extra crispy. Then I kept hearing two different thing about my order there no extra crispy and a 15 min weight on biscuits after waiting they got more order ready and told me the biscuits were already in there. Why you tell me to wait 15 min. If you already had biscuits but other employees said we are out of biscuits. One employee offered my a soda for while I was waiting. No thank you I was already upset with not be able to phone ahead my order and coming in 2 min before closing all the employees seemed upset and kept giving me two different answers after I ordered. And saying they were out is crispy chicken and biscuits and that I have to wait. I know that even after closing time if you have coustumers come in you serve them. The fact I ran in with a broken toe and had the best service was upsetting and having to wait when I didn't need to and getting different answer of things. Clearly the empoly did not want to serve me they all wanted to go home.

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9:09 pm EDT
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KFC restaurant ran out of original chicken

7/3/2018, 8:00 pm, store # G135122

I drove up to the order board about 8 pm, I ordered the 3-piece dinner with "original" style chicken. I was informed the store was out of "original" style chicken, but they had "crispy" . I asked if the chicken was "hard" as i have partials and it hurts to chew crispy chicken. The cashier was Alaia, she said, " sir, if you don't want crispy chicken, don't get it." The point I am trying to make is i drove about 5 miles to the KFC, and they were out of "original" chicken at 8 pm, that's unsatisfactory. They did not say they are making more, they said they are out, period.
I then drove to the window and asked the cashier if i could have the store #, and the manager, Victoria Jackson, opens the window, never asked me what my complaint was, and said, "Here you go"handing me her name on a yellow post-it -note, in a sarcastic tone and closed the window. I was fed up with this, and ended up going to Popeye's Chicken at the other end of Battlefield Blvd.

I will not return to this KFC/TB due to the lack of service i saw tonight. I usually am pretty decent with people, but there is no way a customer should be treated like this.

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3:57 pm EDT

KFC employees on food and manager

Went in to the Harrisonville location the manager was to busy on his cell phone an going to the back an there was 2 lady's on the food line an one guy young taken orders .the girls was talking very loud an about personal stuff an not paying to if customers was there. The young guy he was new I think not sure of things an its so sad when I am the only one in the store an drive up blocked off. But no other customers at all there was plenty of food n it took them 20 mins to get # 5 an add a side an 2 choc mini cakes the store was nasty no lids for cups food came out look like someone has bite off a bite of chicken mash potatoes cold this was so nasty . this store use to be a very good one but sense to took are manager from here an moved her to leessummit this place has went down hill

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11:32 am EDT

KFC pine bluff, ar july 2, 2018

Order three pc meal no macaroni and cheese, no coleslaw ordered potato wedges hard and inedible, the quality and quantity of the food has gone down and they want to overcharge you for this slop, chicken does not taste like kfc anymore some unkown entity sad. I wish they could go back to the original way it used to be instead of changing it, that is why a lot of these restaurants are going down.

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10:22 pm EDT

KFC coleslaw quality

I recently purchased a combo meal that included the all famous coloeslaw. When I opened up the small container of slaw, I was literally shocked and highly disappointed looking at the poor quality. It appeared to look like slaw soup. The slaw that I have always gotten for many years had never once looked like a container of soup.
Is KFC cutting corners to save a buck and watering the famous coloeslaw. Or has this restaurant going down hill in keeping up with the KFC standards. If so shame on them!. Should be reprimanded in the poor quality of the product.

Restaurant # E720194

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9:43 pm EDT
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KFC zephyrhills fl

This store has been going down hill with their food for quite a while. I used to get the 8 piece bucket every week. Now maybe once a month, just to see if it's better. The chicken is either old or so over cooked you can't eat it. The coleslaw is either dry or room temp. Potatoes and gravy are usually cold. I have yet in 8 months to get food I don't throw away. When brought to their attention, they just nod and smile. Until these issues are resolved I will not be purchasing any products or services. I can't be the only one to feel this way. Used to be my favorite meal every Friday. Thank you for your time. Please fix.
Sincerely,
Rhonda Wachob

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7:12 pm EDT
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KFC cleanliness, customer service

Bucket of dirty sanitizer water on counter near condiments - blocking salt and pepper packets — no napkins- told customers no slaw - short on cooked chicken ( frozen) — Mgr young blonde girl was rude and did not attend to outages of napkins, etc — just stood around talking - then cashed out cashier and she and cashier left - leaving a cook, drive thru guy, and cashier — I guess she just did not care about customer service —5:23 was visit time, 07/02, Tran # 4836

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2:17 pm EDT

KFC customer service

I was at the KC Fried Chicken in St George, SC about 3:15pm on 30 June 2018 and ordered a $10 Bucket, Ticket# 3212. The Cashier stated they were out of biscuits n Breast. I waited for about 30 minutes before I was finally served. Watching many others being served ahead of me. Even when I acknowledged my ticket#, I still had to wait until they could get around to me. This is the worst service I've ever received, with not even an option offered or a sorry for the inconvenience...

Mr. Lennie Mack
[protected]

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S
11:39 am EDT

KFC legs and wings so small

Went to KFC on 6/29/2018 in Anna, Illinois. First complaint was no air conditioning then I ordered an 8 piece meal, it took about 30 minutes to receive our food. The workers in front taking orders were great. However the kids in back cooking the food were not actually cooking but goofing off. The one front person had to tell a back person 3 times how to make someone's tacos. There was also water all over the floor where the workers were. I was told it would cost $15000 to fix so they have to walk on the water and hope they don't slip. Finally got home with the chicken. There was only one breast(if that's what you want to call it). The legs and wings were so small there was no way these were the regular chicken I get from KFC any other time. It looked like it came from a small bird but not chicken. I was very disappointed!

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9:13 am EDT
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KFC the size of the chicken tenders

I went through the drive through on 7/1/2018. I had 3 people to feed, so I bought the 9 piece Tenders and one large mash potato & gravy. The Tenders were 2 1/2 - 3 inch long with more breading then meat. It was enough to feed 2 people. I also asked for my receipt and 8 Honey mustards.

I was given 2 honey mustards and no receipt. I glanced in the bag and then looked up and said, I need 8 honey mustards please and my receipt. The guy gave me 3 more honey mustards and closed the window, I yelled, "MY RECIEPT PLEASE!" He reopened the window and gave me the receipt.

When I got home the gravy lid was not on properly, all the gravy was in the bottom of the bag everywhere. The chicken strips were so small it could not feed everyone!

I am so very mad! KFC has really gone down hill. And this is the 3rd time I have had a problem with the food and the rudeness in the past of you night manager.

3415 Fiesta Court, Lacrosse, WI
Restaurant #K071166

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8:14 pm EDT

KFC night manager cashier

I come half way across town to my favorite KFC restaurant and waited 10 minutes to be served I had a coupon for 7 piece for $7 the manager cashier said he had no original do I want crispy I said no. I asked him to go ahead and drop the chicken I will kindly wait he said he don't have time to drop no chicken but he had chicken already down I said fine I'll wait. And I also said you don't have to have an attitude I told you I will wait the manager told me if I don't like it I can call corporate do you want the number I said I have the number and he said he's not going to serve me please leave or I will call the police this happen at Richmond Virginia KFC 9000 West Broad. July 1st 7:45 p.m. I was not very happy just happens to be my favorite restaurant

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1:33 pm EDT

KFC food

I ordered leg and thigh with mashed potatoes no gravy, and a small coleslaw.
I got a coleslaw that had something milky on top of the lid, I was afraid of it, got two thighs and gravyon my potatoes the only thing that was right was my dt. Rootbeer if I not been on the road I would have taken it all back that was bad this on sun 7-1-18, this was the first time I had stopped at this place. I drive by the place every sun after church.

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1:24 pm EDT

KFC restaurant cleanliness

This Monticello MN restaurant was absolutely gross!
The floors were full of food and wet. VERY SLIPPERY and my son on crutches fell. The restaurant smelled. The bathrooms were dirty.
None of the tables were clean. They were asked to be cleaned by a customer and were cleaned 15 minutes later. The service was EXTREMELY SLOW. Waited almost 30 minutes for our food.

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11:11 am EDT

KFC chicken not received

We just left the Colonial Heights, Va. KFC. We ordered A 9 pc. chicken bucket, 5 hot wings, sml. wedge fry and 6 chicken tenders. When we got home, everything was there except the chicken tenders. Tried call them but was told their mailbox was full to hang up. This is not the first time they have messed up. We have gotten chicken from there that was still bloody inside. We paid $6.99 for those tenders and we want to be reimbursed for them Will probably never go in that store again.

Thank you,

Jill Howard — [protected]@aol.com

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Update by home again
Jul 01, 2018 11:12 am EDT

Will not get complete order if you go there.

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M
9:50 pm EDT
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KFC customer service

I went to a KFC by my house 2 times that day to find out both times they were out of what I wanted. Out of frustration...i yelled "are you kidding me" the girl got mad and said "I think you heard me the first time" I asked to speak with a manager and when I get to the window there are 4 employees there (none looked like a manager) all I wanted wss the manager to apologize for the inconvenience and he got affended and started putting the blame on me. Saying it's my fault on why they don't have the food. He told me "Your coming at the wrong time bruh" when i saw he didn't care i asked for his name and he told me it was jimmy. The whole time i was taking to Jimmy the girl that was rude on the intercom keep staring at me tying to intimidate me. I then asked for her name and she pointed at her visor where her name tag was kept. She started cussing at me then i told her she needed to shut up. They then closed the window on me. I called the customer service hot line and asked to speak with someone so I can let them know what kind of employees they had and how they treated their customers. It's been 2 weeks and 3 call to the customer service hot line and still no return call. Every time I call they assure me that the distract manager will contact me but still nothing. I have audio of this recording and would like to share it with someone that cares (since the distract manager can't call)

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rere498@yahoo.com
, US
Jul 01, 2018 6:38 pm EDT

I was at a kfc in solomons Maryland besides being in a very long drive thru line.My food was awful the potayoes were cold and the slaw was hot and the chicken was burned up almost black in color .I have been a kfc customer for years and has always been very happy .I don't know what is wronge with this places its always awful.I"ll never go backthere again and waste my money.When I asked the lady about my order she saided I don't see anything wronge with it.
Thank you
Marie Bowen

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4:25 pm EDT
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KFC food

I told my dad I wanted the $5 fill up box with the crispy chicken sandwich, NO mayo. And mac and cheese in place of the wedges. Dr. Pepper to drink.

He watches them put mayo on it, tells them to remake it. They say okay, take it away. Gives him the bag and he leaves. There's mayo ALL OVER the sandwich. And my mac and cheese was slimy/brown. I didn't eat anything that came with my lunch aside from a cookie. Worst fast food experience I've ever had. I probably won't be able to look at mac and cheese the same way for a very long time. Absolutely disgusting.

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1:54 pm EDT

KFC customer service

Hello to whom it may concern,
I went to dine in with my mother, brother, & daughters who were visiting from Florida & today was they last day before I head out to drop them off at the airport so we decided to stop at the newly renovated kfc on State St in Springfield, MA when half way towards us finishing up our food a employee in the Name of Melissa comes over in a rude & unprofessional manner ask if we had a dog which I said yes it's a pup who was closed in its dog carry on bag no one in the restaurant didn't even know we had it I even asked on my way out to see if those seating next to us was bother & apologize but they said "oh no we didn't even know you had a puppy that's how good she is" & there was no signs coming in that said we couldn't bring dogs in with us so didn't think it was such a bother but to that certain employee it was & I wasn't going to leave the puppy in he car especially with the weather being at a 100 degrees today. I was really upset at the way she confronted us, was very unprofessional, & super rude. Had to leave with out even finishing our meals & like I said again we was on our way to the airport I really couldn't believe how uneducated she was on providing great customer service experience. I will never go there again.

Sincerely,
Helena Romero
[protected]

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6:33 am EDT

KFC virgin mojito crusher (product)

I just purchased what is marketed as a 'Virgin Mojito Crusher'. What I got was a cup filled with Sprite (not even 330ml) with a piece of lemon, mint leaf and 3 ice cubes! This for almost R20.00.

This is just a shocking example of how products are mis-represented at these fast food outlets.

On top of that the consumer has little recourse in the moment, onsite because staff is rarely empowered to deal with customer complaints involving quality issues like this.

The customer is just left to suck it up -literally and figuratively!

Honestly this is just really dispacable.

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10:38 pm EDT

KFC neither. working conditions for your staff.

I visited the KFC on the corner Kearney and National in Springfield, Mo around 6 15 this evening. The service and food were fine. My concern was for the employees. Temperatures in Springfield were near 100 with 100+ heat index. I walked into the store, and immediately could feel how hot it was in customer area. I can only imagine how hot it must have been in the back. The cashier, a very nice young man, explained that lightening in a recent storm had struck their air conditioner, rendering it inoperable. Of course, not owners fault, but I think its inhumane to expect the employees to work in those conditions. At the very least, portable air conditioners and/or fans should have been provided. I certainly hope their a.c. is repaired soon as the weather is not going to improve in the foreseeable future. Honestly, I'm ashamed I contributed to their suffering by following through with my order.

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4:49 pm EDT

KFC call in order

I called in an order the person I talked to said it would be ready in a half hour. When I got there the person behind the counter said it would be about 10 minites they just got the email for the order. This is the third time, I live about 20 minutes away so I call my order in so it doesn't take so long to go pick it up and get home. You just lost a long time customer

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Phone numbers

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www.kfc.com

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