KeyBank
reviews and complaints

I have tried to contact key bank about my benefits ny card and spent two days in a row 4 hours on day one and 6 hours on day two meanwhile I can not access or get any balance info on my debit card I can get balance info online but can not access the money at a atm or make orders and all you get when calling customer service is a recording and a day on hold with no one ever answering the phone and taking care of the problem and there online customer service is equally useless

Fraudulent Funds were transferred to another account. Been on hold all morning being transferred again and again. Representative acted to do a claim then transferred me to get a new card once transferred representative said the claim was not made only noted tranzferewd me back to the same dept that got me to a representative to do claim over but not understanding where there system goes in circles as it taking me to the same depth that didnt do the claim or give me a claim number. Had key before in the pass had someone steal my card and they never refunded my money. I HATE KEYBANK AND ADVISE PPL TO STAY AWAY AND SET UP AN ACCOUNT IF USING CARD FOR UNEMPLOYMENT TO NOT EVEN HAVE TO DEAL WITH THIS BANK AS THE CUSTOMER SERVICE IS TERRIBLE AND NO TRUE SERVICES ARE PROVIDED. Being I have children no one has 3-4 hours at a time to be on hold and be transferred so many time with no true service.

I got transfered to 3 different places to dispute my debitcard that I never recieved and had fraudulant charges on the card. Now I am waiting over 180 minutes listening to the background music. In total I have been on the phone trying to reslove this for 4 hours where 2 now going on 2 and half hours. Keybank that handles the unemplyment debitcard. Almost all of my unemployment money is gone.

I have a annual operating line for agriculture with key. This year i' had a new branch manager that did not know how to renew, a normal 2 week process but because of his inexperience and other s trying to help the renewal dragged out from sept of 2019 to may 2020. Key charged interest on the note balance when they said they would waive it and then trashed my excellent company credit report by reporting we defaulted on our loan when it was all keybanks fault. Can you help clearing the credit report and getting the interest and fees repaid to my company

On April 15th I used my motorola droid phone and checked my mobile banking to see if my stimulus check or tax return came or were pending. I checked my notifications. I noticed there was a change of address request put in which I didn't request. I used online chat to talk to a customer representative. Her name was Jennifer. I told her my address is still 1113 e Dayton st, South Bend, IN 46613 and that nothing should be changed. She assured me 1113 e Dayton was still my correct address. Just to be safe I changed my password on the mobile banking and also my telephone acves code. The following day again I log on hoping to see my stimulus check or tax return in my account. I enter my new password.. My old password was Eminem82! New password was Yomomma82! ..I entered it in and was told I had to call a 1800 number because my account was restricted. I didn't receive any emails or texts notifying me of a restriction..So I call my debit card I can't hear my balance or anything at this point I'm also not able to contact online support. I wait online for a representative approximately 25 mins I had pressed one to get a call back when it would be my turn . never received a call. Frustrated I call my local key bank branch located in South Bend IN on Miami st . I speak with a teller. I tell her I'm not able to get on to my online banking or check my balance on my debit card. She tells me there is a restriction on my account. She says that's all she can tell me is that there's a restriction I need to call the 1800 for the mobile banking. I told her I did call but wasn't getting an answer. In short she told me call back and wait longer. At 11pm 4/16/20 I call the mobile banking 1-800 number and spoke with an agent named Tim. He told me he can't see anything either only that there is a restriction and I need to go to my bank..I told him they told me to contact him. He said there is nothing he can tell me and to set up an appointment to go into my bank seeing as it is closed due to the covid 19. I was to get paid the following day, which is today 4/17/20. So I asked him if I was going to be able to go to ATM and get money he said it doesn't appear my card is affected. 9:40 4/17/20 I go to a flag star bank ATM to withdraw 200 dollars it says I have no money. I go to my key bank branch. I write a withdrawal slip she says my money isn't ready.. At this point I assume she's talking about my pay check from american logistics my job. I get paid 352.51 almost every Friday at 9a.m this is not typical. I tell her everything that I just previously stated here and she tells me there is a 4300 dollar check pending. I have no idea who its from or where its from but I have never cashed a single check threw my mobile banking account ever. So she told me to file this claim and closed my account. Please help me to get this situation taken care of as soon as possible. I'm very worried about my credit being affected by this. Thank you in advance.

Andrea Korensky

Dont ever continue to argue with me on the phone again when I clearly explain to you idiots that I am in class at school and cannot talk.. It means simply I am in class dont harrass me dont argue with me, dont expect to keep conversations going when I tell you I am in class and cannot talk.. Dont ever do this again or I will file a lawsuit against you for harrassment

On December 15th ive noticed that my unemployment card has expired on 4/19 so i called to have a new 1 issued they told me i needed to send in a lease of proof of address i email it they say it takes 48 hrs but its taken longer i called to check only for them to tell me 1 it was missing the signature page with my signature and to tell me that the spelling of my name my last name does not match the spelling in their computer so I resubmit my lease again with the signature page only for them to deny it again to say that the signature page has to be both mine and the landlord signature which they failed to tell me the first time then they proceeded to tell me that I can use a government letter example a letter from the Department of Labor as proof of address which reminds you they told me at first I couldn't use that letter from Department of Labor so now going forward I email them a letter from Department of Labor proving my address here it is December 29th they still have not processed my email or take the initiative to mail out my new card every time I call and I've been calling every day since December 15th at least three to four times a day every time I speak with a representative I'm being told different information I'm being told I was supposed to submit certain information that was not told to before or the time before that so now when I call to try to check on the status of it when I enter my card number as I'm being told it does not match their information on file so I'm being sent to fraud department only to continue being told to call to check the next day and I call every day at least three times a day if not more only to be told check back later or call tomorrow my number is [protected] name shakinna johnson

I wish to complain about a VERY RUDE Customer Service person in your on line banking department. Her name is Jamie and when I asked for the supervisor she said she was the supervisor. This person was rude and argumentative and was ZERO help to me. I have been a Key Bank customer since the 80's and have several accounts with the bank. Your service has gone down hill the past couple of years but today was the topper. Your customer service persons really need to have communication skills. This person does not belong in customer service. This may be the final straw with me and Key Bank. I will be moving my accounts after the first of the year.

Peter Preteroti
[protected] (should you like to talk further)

I opened my account 08/08/2019. I had an old HSA account I no longer used. At the time I opened my new account, the bank manager updated all my info and merged the accounts. Well somehow they have my old phone number and WILL NOT help me over the phone because they cannot "verify" my new number, but keep asking me for it! Since August I have not been able to do anything online I want to do because of this. This is NOT Fort Knox and it is ridiculous that I cannot simply verify my social, address, dob something ESPECIALLY it being their error! I keep being told I have to go into a branch, I work and regardless should not be inconvenienced over a simple phone number. Next bank...

I'm having issues with Key bank in closing bank accounts for my vision impaired mother. The Key bank agent told me that my mother had to read her bank account information and I could not help her or say out loud her account information. Blind clients have a right to close their account and get assistance in doing that.

Key bank has no procedure to handle clients with disabilities and vision impairments.

10/10/2019

I just got a fee for excessively transferring money between my account.
I don't understand what they would need the fee for? Fax paper and Ink, printer and Xerox, filing folders for paperwork. Or to pay a person to do the data entry Moving the money from one account to another.. Everything is done by machines using 1 and 0. So this money I'm being charged is the traffic thru the banking software. This is only reason I can think of, to why they are charging a fee. Now that is the money trap, because it snowballs, to where you keep transferring money not knowing about this fee. EVERYTIME I transfer money, after I hit my limit. I just got 3 extra charges for this. Does anyone the MAXIMUM NUMBER OF TRANSFER, before getting charge? This fee is not right. Any input, ideas, or advice about this problem. Thanks

I would advise opening an account with Key Bank for the following reasons

I never opened an account with Key Bank instead I had an account with First Niagara there was never an issue however there are nothing but issues at this point . When I make a purchase and or pay a bill and review my account online it can take up to three days for those charges to be processed throughout that time I am unable to receive an accurate statement of my balance .

I also never had a reason to visit a branch however I did in recent weeks and the teller was not helpful at all rather she was annoyed that the she had to processes my request which was to deposit a check and withdraw money from my account mind you she was just setting there were three people in total at the bank I was one of the three and the other two customers were being helped by two other tellers .

There was an error on my account when I noticed this error I contacted Key
they responded to my request and replied it would be complete by 1pm by 4pm the situation still existed the second person said it will take one business day when I called back a third time they told me it can take one to ten days . I asked why and they connected me to the dispute department who was not available as of right now I still have an unanswered question and what I need to do is close my account and seek help elsewhere

DON'T GET A MORTGAGE OR LOAN AT KEYBANK! I am trying to save my house from foreclosure and KeyBank won't work with me at all but their rude collections department calls me all the time, including at 8:01 a.m. on weekends. They won't put anything in writing and they say they will send me a copy of my contract but then don't send anything. My credit union is helping me out but Keybank won't modify my loan, work out payment arrangements or do anything to help. Oh, but they were happy to take billions in TARP money from the taxpayers. Thanks for nothing, KeyBank.

I hate their website. I can't even access my account anymore and I have called several times. Heaven forbid you have more than one computer they will make you enter you ridiculously long account number every time and I don't even know what the account # is and NOW they want to charge me $3 a month to get a statement in the mail. What other options do I have? I can't access the website. I hate this bank and can't wait for my direct deposit to be changed to a GOOD bank.

i was charged 2 times a$30.00 for gas i got only once on 9/7 i got gas for $30.00 taking out of my account on 9/9 another $30.00 was taking out for gas same amount same gas station, i was not even near the gas station on 9/9/2011. and also they changed my account more than once to make me get a overdraft fee i have a print out of this.also i got charged 4.50 for calling keybank about my ssi check, one person said it was there and dont know why it not posted ssi said the same thing

STAY AWAY FROM KEYBANK! I opened up a keybank account over a month ago, due to a good promo that they were running.Out of no where, my debit card wasn't working so I decided to give them a call. They told me that my and my wife's account is being closed .After a few days of trying to get through to the fraud department, I spoke to the women who actually closed my account her name was "Sara". She said "Keybank has a right to close my account with out providing any reason or notice". She was extremely rude and didn't want to give me any info.When I called again she said she doesn't feel conformable talking to me as I sound like a different person. Additionally they can't send me a check for my account balance, and that I have to go down to the nearest keybank branch which is 3 and a half hours away from me. I opened this account online since there was no branch near me. I find this absolutely ridicules, All I did was open and account and I deposited my money in there- no fraud whats so ever as I have never done anything like that. I used so many banks and no has ever done this to me. I can't even check my account balance online as they cancelled it without notice. I've never experienced dealing with someone this ruthless. I don't plan on dealing with keybank again but now i basically don't know what to do as I cant travel 3-4 hours to the bank.