Menu
KFC Customer Service Phone, Email, Contacts

KFC
reviews & complaints

www.kfc.com
www.kfc.com

Learn how the rating is calculated

1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for KFC has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of KFC. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KFC reviews & complaints 3463

Filter reviews by rating
5
1 review
4
0 review
3
2 reviews
2
1 review
1
17 reviews
Sort by:

Newest KFC reviews & complaints

ComplaintsBoard
D
5:15 pm EDT

KFC everything about this particular restaurant

The KFC here in the town of Madison NC 27025 is a terrible excuse for a restaurant.
The employees are rude, lazy and do not seem to even care if they mess up or not.
There are a lot of people that refuse to go to this location. Oftentimes you can smell marijuana while you are sitting in line at the drive thru with the employees laughing while they are doing drugs on the clock and no one inside taking orders. When you do get to order they are saying they are out of chicken, really.
KFC is a chicken restaurant, how can they be out of chicken. They over charge, and short you on your orders. I feel this location should fire the entire crew and start all over. Drug testing is probably a good idea also.
When you have a problem and ask for the manager you are told they don't have time to talk to you. I am done. I am not the only one.
KFC has got to notice this location sales are down. If you order a chicken little they make you pull up and wait, if you order a drink they make you pull up and wait. Something needs to be done.

Read full review of KFC
Hide full review
ComplaintsBoard
M
9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC $5 drumstick/thigh fillup box

Sister went to the kfc on 36th street in ogden utah and she got three hard legs a biscuit and that was it no sides no honey or butter for the biscuit told her to stop going there it is always a rip off and they never seem to have breast ready always at least 12 to 14 mins wait so sad because I use, to love, going there but poor people who work and want to pick up something quick at the end of their day need to find something else because you are KFC only with a " U" added when they cheat you like this

Read full review of KFC
Hide full review
ComplaintsBoard
E
11:10 pm EDT

KFC service

I want to ask why in KFC restaurants in Mexico always the people who works at the front desk cheat you with the number of pieces you bought at least in 5 times (today the most recent) they gave me less pieces today I bought a bucket of 18 pieces and I got only 16 last time 14 in stead 16 always they took at least 2 pieces that is a scam please pay attention on that issue because this is happening in all stores that is not a mistake this guy's do this on purpose i been scammed in all the locations in my city Toluca México and that's not fare my question is where can I be complain in Mexico because I know maybe this is not happening in US locations

Read full review of KFC
Hide full review
ComplaintsBoard
S
6:26 pm EDT

KFC old, hard, tasteless chicken

We bought a 10 pcs box, got it home and found all of the chicken was cold, dark, chewy and the crust was really hard and there wasn't any taste to it. We were there about 6 mos. ago and were really disappointed with the service, they couldn't count to 12, we only got 1 pc in the box, and went back twice to resolve it. We won't be going there any time in the future, there's plenty of other, better, less expensive chicken restaurants in our area.

Read full review of KFC
Hide full review
ComplaintsBoard
S
4:39 pm EDT

KFC unethical behavior

I had visited your location on 05/10/2019 about 6:30 and placed my order at the drive thru. At that time, I had noticed that the Big Box was priced at $6.00. When I pulled up to pay for my order, my amount was more than I expected. I inquired why it was so much. At that time, the drive thru teller informed me that the big box was not on sale. I asked for a price match since the sign was clearly displayed showing the meal on sale. So I requested to speak with a manager. The manager came to the window and indicated that the box meal was showing to be on sale. I informed Alicia, the manager, that the there was sign that showed the price. She went and check to see if the sign was displayed. She came back to the window and insisted that it was not. I honestly felt like she was calling me a liar. I was so frustrated on how she was treating me and my husband. The sign clearly stated the special price. I did not see a date displayed. At that time, I just decided to take my business elsewhere. I have visited this location on several occasions. I have never experienced this before. I am an office manager myself and I would never have handled a situation like the way she did. I love the food from KFC, but on this day, I left disgusted on how I was treated. Unfortunately, myself or my family will never revisit any of the KFC establishments again.

Read full review of KFC
Hide full review
ComplaintsBoard
O
3:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC regarding behaviour and attitude

I went to bahria town phase 4 kfc and ordered chicken and chips in which i asked them to put more fries and eventually they rejected stating that we cannot provide more fries then i told them to call your manager.After few moments manager came in and asked us about the issue after listening to us he also denied stating that we cannot provide more fries
When i came home the fries were cold and soggy fries and there behaviour was so bad instead of apolgzing to us the manager told us to launch complain about the fries
I m very much disappointed by there attitude and not going to this branch again
pathetic staff

Read full review of KFC and 1 comment
Hide full review
1 comment
Add a comment
T
T
TellMeAboutIt82
, US
May 13, 2019 4:28 pm EDT

If you want more fries, pay for a larger size. Don't whine because you didn't get food for free.

ComplaintsBoard
A
3:58 pm EDT

KFC bad management of the facility at 434 central ave. east orange, nj

I am dissatified with the management of the facility located at 434 Central Ave. East Orange, NJ. Just about every time I decide I want grilled chicken, they are frequently out of it. Out of, maybe, --12 times, that I've gone in to purchase the grilled chicken, I"ve only gotten it maybe-- 2-3 times. I went in on Mother's Day (5/12/19) and the facility was again out of grilled chicken. Not everyone eats batter fried chicken. On this day, they were also out of chicken pot pies, biscuits, breast chicken pieces and several flavors of soda. The facility is not being run properly. If the facility can not service the community properly, it needs to be sold and a more appropriate facility needs to take it's location. I assume each facility is independently owned but this facility gives KFC, as a whole, a really bad name and reputation. It's a shame how this facility is managed because it is the only one in the area and, when I do get the grilled chicken, it is usually good and tasty (although much smaller than the batter fried chicken). I hope that there is a major change at this location.

Read full review of KFC
Hide full review
ComplaintsBoard
L
10:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC the restaurant in winchester ky

On Saturday May 11, 2019 at 9:45pm I pulled up to the drive through to place my order and no one came on the speaker to take my order so I drove to the window and they were in the back so I drove around to go inside when I got out to the door it was locked, so I called KFC number and a girl answer I told her I was I. The parking lot and would like to place an order and she said we are closed I said it's not 10 yet why are you closed she said hold on a minute then she came back and said our clocks says 10 so we are closed. I said my clock on my phone and car said 9:48 she said well our clock shows 10 and hung up. This is not acceptable. It was very rude. It upset me very much but I did not call back or make a seen I just left. But I did want you all to know what happened.
Thank You,
Lisa Miller
[protected]
[protected]@gmail.com

Read full review of KFC
Hide full review
ComplaintsBoard
A
2:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC feather in chicken and poor customer service

I am Atul John, I am a regular customer of kfc and I have tried it from UAE, India and Canada .I noticed a feather in the chicken recently and brought it to the notice of a team member in kfc. The guy told me as like I did a mistake and told me such things never happen and just took that piece and returned another piece. This is not how to treat a regular customer.

Read full review of KFC
View 0 more photos
Hide full review
ComplaintsBoard
S
9:00 pm EDT

KFC service and product received at kfc restaurant #g135413 on monday, 5/9/19.

I will start by saying that my husband and I love KFC original chicken. On, Thursday, 5/9/19, at 7:35pm, I went to store #G135413 and ordered an 8 piece bucket with a valid coupon. After I had paid, I was told that there were no "original" breast pieces and that I could substitute "extra crispy". Since my husband and I do not like "extra crispy", I declined and asked for 2 extra pieces. I was told that was not possible because it would mess up their count. My receipt says "2 OR breast, 2 OR leg, 2 OR thigh, 2 OR wing". I left the store with 4 OR thigh, 2 OR leg, 2 OR wing along with the biscuits and sides. I felt that I was cheated because there is not as much meat on a thigh as a breast. My receipt says the cashier was Brittany but it was a man who cashed me out at the register. The woman who told me it would mess up their count was impolite and went to the back of the store with her pony tail swinging (without a hairnet) and started talking to another worker and my order was finished by the man who originally cashed me out. The man was polite but she was rude.
Sincerely, Sally Ferrentino. E-mail [protected]@roadrunner.com.

Read full review of KFC and 1 comment
Update by Sally Ferrentino
May 09, 2019 9:02 pm EDT

Rude service

Hide full review
1 comment
Add a comment
ComplaintsBoard
M
1:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC take away

I travelled 5 miles to your outlet at cathedral walk Wakefield and spent over £25. Bargain bucket, boneless banquet for 1, large gravy and 3 ice creams. When I unpacked my bags there was no boneless banquet or accompanying drink. I am not happy as I would have to travel back through Wakefield city centre in rush hour traffic. This is not the first time although last time it was only the drink which was missing.

Read full review of KFC
Hide full review
ComplaintsBoard
T
3:03 am EDT

KFC everything

Kfc in west point ms.
The chicken tasted spoil, my mashed potatoes had hair in them.the biscuits was not done.The people in there can not cook period.oh and i saw a insects in the building( Roaches).who ever they have prepping the food is not doing a good job at all.that building is not being ran rite.its alot of issues that need to be corrected asap.and there are convinced felons working there.i do not feel safe eating there in the restaurant.

Read full review of KFC
Update by Tanya 001
May 09, 2019 3:05 am EDT

Shut the place down.roaches in the restaurant and spoil food.

Hide full review
ComplaintsBoard
V
11:59 pm EDT

KFC chicken

I recently bought chicken from a kfc location. It was the dryest chicken i ever had really hard and inedible.. I honestly feel as if prices are going to be that high the least we can get is chicken we can actually eat! I honestly believe we got old chicken that was sitting under the lamp because no way would fresh chicken be that hard.. Not to mention order was not accurate

Read full review of KFC
Hide full review
ComplaintsBoard
A
7:14 pm EDT

KFC drive thru

Wanted to order a famous bowl through the drive in at the KFC on m139 in benton harbor mi around 630 on 4/8/19 and the woman that answer responded so nasty said I have to come in and order. Well I didn't. If workers there at KFC can't use professional customer service when dealing with the public then they shouldnt work there. Is it my fault that she is working a dead end job with no room for advancement? The answer is no.

Read full review of KFC
Hide full review
ComplaintsBoard
M
10:56 pm EDT

KFC 3 piece

I ordered the 3 pce with extra mashed potatos didnt get my extra side or cookie and when they asked me what sauces i wanted they threw completely different ones in the box, on top of that my buscuit was burnt and I spent 20 min waiting in line and there was 1 person infront of me. The only thing they even got right about my meal is the lemonade. Worst customer service ive ever received

Read full review of KFC
Hide full review
ComplaintsBoard
C
5:06 pm EDT

KFC service and food

7 May 2019
Bloomsburg, PA

I stopped in our local KFC with a coupon for the Mother's Day Chicken meal today. I have had issues with this store in the past with employees not being trained or able to perform their duties. Orders have almost always had at least one hitch but I have overlooked many of those and curtailed my visits. Today was bad, even for them. The girl was not able to enter my order and had to call the manager to help enter. I gave her my selections and ordered a 6 piece tenders in addition ($7.69 + tax). When the order was finally ready I asked if it was complete, another issue in the past. It was not, even though she said it was. She added the missing items. When I got home and started to serve I had one box with the biscuits and another box that I assumed were the Tenders. Wrong, another box of biscuits!. And they were mostly a doughy, crumbled mess. Now I am out almost $8 before we even eat. When we opened the bucked of chicken we were met with a disgusting product. What should have been KFC golden browned crispy chicken was instead a very dark brown, almost black, greasy, soggy disaster. Just getting the messy outside off left us with grease running down our arms.
Does anyone change the grease there? The potato wedges were similarly fried and with a bad taste, uneatable. I know of several people that refuse to ever go there because this has been an issue for a number of years with that branch. I have had people try and start inappropriate conversations about their lives and make comments that should never have been allowed by management. People want to order, get and eat their meal in a reasonable amount of time and trust it will be right and tasty. I am not interested in their personal lives. It is about 30 miles to the next KFC and they are wonderful there. The food is always perfect as is the service. It would be wonderful if we could get even half of that type of service here. I am sure the managers are doing the best they can with the help they are given but folks like us will continue to abandon that store as time goes on. We do not have cameras in our phones so I was not able to take a photo of our meal. I was not able to call the store directly to ask for a refund of the money paid for the Tenders, must less the rest of the meal. A good bit of that had to be tossed out.

Read full review of KFC
Hide full review
ComplaintsBoard
J
11:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC kfc stores management, timeliness of service, and store cleanliness

I am a long term fan of KFC and love your original recipe chicken, coleslaw and biscuits. I have encountered very similar but disturbing issues at 2 store locations in Omaha, NE. The first is at 3949 N 132nd St, and the second location at 6512 N 72nd St, Over the past 6-8 months I have experienced on multiple visits to each of these stores extremely poor customer service, standing at a cashier counter waiting for someone to even come to the counter for 10 minutes, while staff stood talking in a back room, or taking 20 minutes to get my food after it has been ordered. When I complain to the staff about issues they are very dismissive and could care less about anything other than themselves, including the manager on duty. Both of these restaurants are not that old and were very nice when opened but both are extremely filthy and no one makes an attempt to cleanup tables for new customers to sit to eat. The state of their cleanliness is like a interstate rest area or an old truck stop bathroom, truly disgusting. I continue to return hoping something will change as I love most of the food but find it more repulsive each time I return to either store. I don't know if both of these are franchise stores and maybe owned and operated by the same person? Which would explain why they both have similar problems. Sincerely, Jim Hageman, 2525 N. 133 St., Omaha, NE [protected], [protected]@gmail.com if you want to contact me back.

Read full review of KFC
Hide full review
ComplaintsBoard
L
9:14 pm EDT

KFC I ordered $20.00 fill up and wanted extra crispy legs and thighs.

I ordered the $20 fill up extra crispy legs and thighs. And wanted Mac and cheese for the sides. Well needless to say at 7pm no max and cheese and my chicken was breast and wings. No thighs and legs. I don't know what is going at at that place but this isn't the first time I have been there and they were out of everything. I don't believe I will be visiting them again.

Read full review of KFC
Hide full review
ComplaintsBoard
D
3:50 pm EDT

KFC $20 fill up meal

I went to KFC #d212099 located at 10267 w charleston blvd., las vegas, nv
at 4:50 pm on May 03, 2019.
ticket No. is D212099 2 207 2620

This I my third bad experience at this location. This is the second time in the prior month and now, that they have no chicken breasts. Both times I was never told when it would be available. They just said "Sorry" and gave me 2 thighs instead.
This is the time of day when us working ladies go by to pick up dinner.

Several months before:
My other bad experience was when they were out of biscuits . They asked me and others to wait ten minutes. They put them in a small box. When I got home, I was shocked to see what they gave me. They were most certainly were not light and fluffy. They were hard and flat as hockey pucks.

Read full review of KFC
Hide full review
ComplaintsBoard
S
7:39 am EDT

KFC service

On 4/13/19
I called about service at KFC and was told I would be contacted which still has not happened very disappointed with both.
I have worked and managed business and would have answered right away. This is unacceptable in business.
The service and cleanliness of store was horrible. Now I will put the care of Corp in the same place.
Sandra Little
[protected]@gmail.com
[protected]

Read full review of KFC
Hide full review

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with KFC?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KFC Customer Service. Initial KFC complaints should be directed to their team directly. You can find contact details for KFC above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about KFC. Discuss the issues you have had with KFC and work with their customer service team to find a resolution.