KFC
reviews and complaints

295 Fourth Avenue S, Unit F1
L2S 0E7 St. Catharines
Ontario

Im sure that KFC would want to have orders that are consistent every time a customer orders a selection. The past four months i am not getting this from this site. Today i purchased two Tuesday specials. The thigh in one order was smaller that the leg and the fries were not as i have received before. I have come to the point of going to the Harzel road site as the number of years I order from that site orders were always consistent. as well as order problems every time I go to this site I have a difficult time talking to staff as there English is not very clear. I think KFC needs to make sure that Franchises hire staff that can communicate clearly with customers.

29-april-2019 we ordered super mega deal online it was 4:32pm when I place the order but I got my delivery after 2 hours. when we eat the chicken it is not crispy and it is tasteless I think someone forgot to put salt and spices im very disappointed so I write an email but I got no response. the next day 30-april-2019 I try calling to 44410410 to formally file my complaint but I was told to call 44415541 but no one is answering on that number. I hope kfc have something to do for unhappy and dissatisfied customer from their service

I was at kfc store# g135612. On 04/19/2019 my ticket number was 3872 I was here at 5:56 p.m.. The employee's Name was Jaime she refused to serve me. I brought ny 11 year old daughter there to get her meal to go as we were in a hurry. Jaime had gone to 3 other people saying she wouldn't take my order then her and a shift supervisor fought for 10 minutes until the supervisor took our order. This made me late for my daughter play at school and I did not appreaciate the disrespect at all. I am a paying customer and did not deserve to be treated in such a manner. Ive never been so insukted in my life!. I go to kfc often but after this ill make sure none of us ever go to another kfc again! Especially not the one in Newton New Jersey

Chicken was great but the waffles where terrible and the suryup did not match it was Ms betterworth .it should have been maple.secound when I see the lady open two precook waffles and Hart them in a microwave .just terrible.wr will never eat that every .but you need fresh waffles and maple syrup the really thing don't do like you did to the honey.no fake honey or suryup .and make waffles on the site not packed. chicken is great you need a lot of work on your side orders.

This was the second time that I came to Kentucky fried chicken this week. The first time they left off food for my order. And they had a note on the window to check your order before you leave or they would not give you things that were left off. I thought that was very rude. Now I'm at Kentucky fried chicken again the same one and I have been sitting in drive-through from 8:51 pm until 9:14. The service here is horrible. The store is in Zebulon, NC. The service wait is always long. One time I came to get chicken with the waffle and they gave me the meal but said they didn't have any syrup. Someone really needs to do something about this store. My email is [protected]@gmail.com

The place was not bad, it needed to be cleaned up behind the counter. However, the young lady taking orders was lacking a personality, but she did help several customer's with their orders by making suggestions and help save them money. So, for that she doesn't have to have a smiling personality.

THE FOOD WAS HORRIBLE... MY FIRST CHICKEN ORDER WAS DRY, BURNT, GREASY, AND THE THIGH LOOK AS IF SOMEONE HAD ATE PART OF IT AND THROWN IT BACK INTO THE BOX. THE 2ND ORDER WAS OLD TASTING AND WAS TO BE EXTRA CRISPY BUT WE GOT THE ORIGINAL. BISCUITS HARD AND LITTLE BURNT AND MASHED POTATOES WATERY.

Tried calling the establishment by got a fax machine, and the two other time static, the third time the person said I reached the Glade Rd store

Your GM Autumn regularly berates her employees, delays breaks and assigns extra cleaning chores as punishment. She has also effectively promoted Devonn to management giving her keys and manager access to tills despite the fact that she regularly comes to work drunk. Autumn and Devonn spend all their time at work together ganging up on employees and berating them. Lastly I am an employee with a brain injury and Autumn is constantly degrading me about how slow and ineffective I am in front of employees and customers. She has also referred to me as a "retard" both to my face and to other employees. If this situation is not rectified within the next pay period I will be filing a discrimination lawsuit against KFC. I have already consulted both the EOCC and the Oregon labor board on these issues. The photo below is my cleaning chores for front counter the day after Autumn yelled at me for not doing the dishes for the entire store after completing prep even though all dishes are not part of prep and it was past my clock out time. Thank you for your consideration.

My husband and I drive approximately 45 minutes to Vidalia, GA solely to buy grilled chicken since Dublin, GA stores no longer offer grilled chicken. Each time we visit this establishment we aren't greeted. The cashier doesn't smile and are just down right rude. We always have to wait for the chicken to be cooked and are told they will bring it to us .; which they fail to do. Today they were not busy, we were in the drive thru and were told to park and they bring it to us . After 20 minutes my husband went inside to get the chicken which was just sitting there .

Hello I'm from Pakistan lives in Bahria town Rawalpindi, on Friday 26/4/2019 and Saturday 27/4/2019 I went to my near Kfc at phase 7 Bahria town and phase 4 Bahria town, I placed my order at the counter and got my food after 30 mins, is this fast food really meant to be? Staff is so untrained and confused that they have no idea how it should be done! There is big confusion among them all, they get tensed when they see many customers and can't handle their job well plus there is a shortage of food too, I didn't get rice coz they were out of stock, this is so ridiculous and upsetting for a customer who end up having food what they can offer so basically we eat what Kfc staff want us to eat!

I was just there at 4:30 almost 5 roundabout I ordered $50 worth of food I get up there to the drive-thru window to pay for it and the girl tells me that she's going to have to give me dark mate because they're real chicken I told her no I would wait he comes back to the window and then tells me that the people is already got that chicken sold so therefore I told her they don't even close till 10 and you're telling me there's no chicken to be sold she said that she was sorry but they wasn't that she could do about it so I thought I would complain when they have all them hours left why couldn't they made people chicken like I said I've been sick with the flu did not want to cut today so I decided to drive myself out to get chicken for my family and the girl at the Windows telling me that she can't feel my order so I asked for my money back and I went to Hardee's but I just think this is a Dirty Shame but they could not feel one sample order like I said they was canceled a $50 order and this happened to the KFC in Buckhannon West Virginia

My order was placed at 12:34 at window I was told to pull out in front tenders are going to be done in 1 minute. I watched 1 guy go in since his order wasn't right. Then a lady parked by me went in I asked if they got her order wrong she said no I was waiting too long. So I pulled around and got my order which didn't have everything. This was at 12:44 I was told by manager that it wasn't tenders that were cooking. The last time I was there my girlfriend and I had the buffet which was not well stocked and messy I said I wasn't going there again. I wanted to give them another try and this time I again had a bad experience. This store is going to give KFC a bad reputation.

Hi, where do i complain about kfc ledras?i have order zinger bacon sandwich...inside a very small small piece of chicken..why kfc show photo with chicken all over around the bun if in reality inside it s mini piece of chicken which i paid almost 5 euro just for sandwich not meal? KFC Cyprus, as it shown the photo, the chicken is all over size of bun right ? in reality what i received in Ledras KFC was a joke, a pieces of chicken smaller than a wing is that fair ? i really feel cheated !
Remus [protected]

Stopped by today 04/25/2019 to KFC 1526 North Loop W Houston, TX 77018 at or around 1:13pm. I will never return to this location due to the way I was treated by two store managers. I went in as your customer to order and pay for the services that KFC offers (food service). The unprofessional and rude service received by these two individuals who are in the position of oversight really concerns me. Sadly I was not the only target.

Cashier named Traci has no customer service.my husband and I went for dinner on April 24th 2019 about 4:30 .we ordered famous bowel and 2 biscuits we did 2 orders.she put my in a Togo bag it was for here.my husband ordered famous bowel 2 biscuits and a chicken little. She forgot to give him change than she forgot the biscuits. She said neaver charged him.i said show me receipt she says I cant it's not working so I believe she charged us twice for the 2 bisquits.she stood there and argued with us .so we paid again.i asked for corporate number and she got an attitude and wanted her name since she didn't wear a name tag.this location has a high turnover, somebody different everytime we go in.we go in often.very upset the way we got treated from Traci. You will lose customer if you keep her. My address is 78 springers lane new Cumberland pa 17070 thank you holly sites

Today April 24th I went through the drive through at a KFC that has a Miami address. I am putting in this complaint because it's not the first time that I've been told once I've ordered that they have no dark meat chicken. I drive out of the way to go pick up KFC and given that this seems to be a reoccurring issue I might not be doing that in the future. Someone in this store isn't managing their orders well. You are definitely losing business both from chicken that can't be ordered and people who give up on going back.

Hello, I wanted to provide you with feedback on my recent visit to KFC. Today, at 9:00 PM I visited the drive through in Philadelphia Strawberry Sq. Plaza, 29th Street. When I paid for my food the young man was talking with his co-worker, using all sorts of profanitiees. Afterer paying for my food, this person just placed it in the takeout area, walking away. He never said thank you. After I got home, opened box the chicken was burnt, biscuit was half done and mash potatoes were cold. I was too tired to take it back for a refund. Please provide further training and food preparation for your employees.

I have recently visted this resturant 3 times in the past 6 weeks. Though I let it slide the first 2 times, the 3rd time really pissed me off . My experience all 3 times were the same. And for me to take time out to complaine it was over the top bad.

I have a 30 min lunch time, your franchise is 3 min from where i work, it took my entire lunch period all 3x's to order and receive my food. The staff, is rude, slow, and very uncoordinated in working together the produce orders in a timley manner.

Your resturant was not so busy that is should have taken more than 6 to 8 min to revceive my order from time it was placed to getting it to me.

The first 2x's I went into the resturant, OMG that was a nightmare rude staff. I ordered off of the KFC side of the menu, the third time I did drive thru, and ordered TB, I ordered at 1:54 pm and took 20 min to receive it, with only 2 cars ahead of me.
When I finally gor to the window the girl was rude. The cashier's name was Tanice.
my ticket number was #1715 dated 4/18/19 @1:55 . the store addy is
2540 Delk Rd, Marietta, GA, phone # 770-980-0848.

After I got my order got back to the office an proceeded to eat my lunch. I took 1 bite and threw it away . the quality of the food was bad.

I have kept my register receipt . the number for the survey would not have gotten my point across .

I am sure my 1 complaint is not much to pay attention to in the grand scheme of things, but I feel better voicing my opinon. I will not be returning to that location again. Rude staff, long wait time, and poor quality of food.

I have seen many shows of undercover boss, and that location is in definite need of fine tuning and an attitude adjustment.

Thank you,
Danielle Gonzalez
[protected]@yahoo.com.