KFC
reviews and complaints

Kentucky Fried Chicken #G430006
2424 North Main Street
Las Cruces, New Mexico
Cashier ... Dina
Visit May 25, 2019 ... 7:31 P.M.

I came into the restaurant with a coupon for your 12 piece meal. The person that rang up the order was taking a moment from what she was doing in the back to ring the order up but was not the one who actually prepared the order for me. During the time that she was putting the order together she was addressing other matters in the back and talking with the one who took the order about personal adventures. The dark haired young woman with the penciled eyeliner to look catlike was talking while putting the order together said something aloud that she thought it was a 16 pc. order and proceeded to take four pieces of chicken out of the bucket ... I was under the impression that she knew what she was talking about but I find out later that she did not. During the course of her conversation with her friend and doing whatever else she was doing in the back I don't know where the number 16 came into play because when I got home I had only 8 pcs. in the bucket and couldn't return to the store last night. There were only eight pcs. of chicken in the bucket, something that should have caught her eye if she was paying attention to what she was doing for the customer (me) instead of multitasking beyond her capabilities. I will be returning to the restaurant today and letting them know what had happened. If this was a simple mistake I could ignore it but this is the second time I have had an issue with this particular restaurant and the mistake was due to the lack of customer care in assuring the order was right before handing it across the counter to me. Thank you for your time and efforts in ths matter ... Anthony

I just ate at the scottsburg location in Indiana the bathroom sink had blood in it I had to turn the water on since the sink out before I could wash my hands, the bathroom toilet were discusting looking were nasty an look like haven't been clean the dinning area t rash I n the floor and the assistant manager was mess with food w I th no gloves on that is a health violation ur supposed to wash ur hands before u go to work and put gloves on when u mess with food clean gloves someone need to check this out immediately please I hole Mt family doesn't get sick because of this !

The last four KFC visits on W. Hwy 84 Dothan al.
1. Ordered chicken pot pie. Was told it would take 30 min to get the order.
2. Saw the window sign for box of chicken filet. Order taker didn't know what I was talking about or try to help me. Walked out of restaurant.
3. Wife went in to order 8 pc meal. 25 mins later she finally got order.
4. I'm senior flag captain with Patriot Guard and just finished doing Marines funeral service. I was hungry and decided to give KFC one more try. Wrong- biscuits hard as rock, potatoes and gravy ok, coleslaw excellent, Chicken barely warm greasy and not fit to eat. By the way this restaurant has a health dept. rating of 90, not the best.
5. I will inform others planning to eat there about my experiences. This restaurant in past years has been good. WHAT'S GOING ON.

I bought wings at kfc capital centre pmb kzn.which were half cooked and had blood. Im so disappointed at kfc and i wont be buying at kfc again due to this incident.its such a disgrace for such a big company to sell such poor product. This is not just a disapointment to me but my kids as well. Its also detrimental to our health. The standards are drastically dropping at kfc an its a disgrace

Hello iam contacting you because I was so disgusted with the portion of chicken I have always enjoyed the kfc food. But now to see the bucket I purchase was 8 pc meal 4 out of 8 were 2 wings the size of my thumb 2 legs that looked like baby chicken legs. Very hard to believe. That for $26. Pictures to follow maybe the store is not use if the correct chicken parts.

I ordered a $5 fill up which is $6.49 at this location I ordered the mashed bowl which is what I usually get . I went to to the location in Compton on Central 90220. I usually get the fill up and substitute the cookie for the biscuit and this time Maria who states she's the store manager would not substitute for me even though I always substitute it. Maria stated they don't substitute the cookie . Finally after telling her I wanted corporate phone number she gave in and rudely gave me the biscuit which was cold and I found a black hair in my mashed potato bowl I am very disappointed over the bad service and food . I don't want to return and.complain to Maria considering I had to fight with her over a biscuit .

I have been a customer of this restaurant a couple of times a week for the past four years. I love KFC chicken. I craved the mashed potatoes when I was pregnant. But this location is the worst restaurant I've ever dined at in my 48 years of life. The management is terrible. The employees never show up. The last three visits have been disastrous. One gave me the wrong order, another they ran out of almost every type of chicken, and today the front door said "drive through only." So, I went to the drive through and it took 35 minutes! There were three employees in the building and one looked so confused he must have been on his first day. People were cussing in the drive through line and employees at the Jiffy Lube next door were laughing and cat calling at how bad KFC is. This location needs help ASAP!

Went to the KFC near me and ordered an 8 piece bucket. Told them to make the breast extra crispy and the rest original. They were out of biscuits so got extra gravy. When I got home there was no extra crispy and the other chicken was soggy. Mash potatoes were luke warm and the gravy too. I have had complaints about this store before but gave them another chance. I can't go back as I am 72 yrs old and handicap. KFC was my favorite place to have fried chicken but it seems that the people that work there don't care about the product like they use too. You may have lost another customer which is really sad.

My husband and I go at least once a month to KFC in Shakopee, Minnesota and pick up our dinner and take it home. Very often we get home with something wrong with our order. Tonight we picked up dinner and got home and ready to eat. First of all they didn't have biscuits made and told us how long it would be. Asked if we wanted to
order another side in place of the biscuit. We did. My husband ordered crispy and I
ordered regular chicken. He ordered beans as his side in place of biscuit. I ordered the wedge patatoe's as I had cold slaw in place of mashed patatoe's. We got home and sat down to eat and we both had crispy and the wedge patatoe's were so well done that they weren't good to eat. We now feel like we have to open our order right in front of them to be sure they have it correct. It seems like they have a big turn over of employees as everytime we go in there's a different person taking orders. I'm very disappointed with this KFC. This is the only one that is close enough to go to.

Sorry to have to complain.
Thank You
Patti Zawadski
[protected]@gmail.com

I visited your business on MacArthur in Oakland, CA on Sunday May 20th. I went to sit down and enjoy my meal when I noticed a fork was not included in my bag so I asked the gentleman who rang me up for a fork to which I found out they were out of. I then went to the counter and stood there for a minute or two until I got the attention of one of the three employees standing in the back of the store on their phone acknowledge me, stating "yea, we have no forks". I was sold a meal that I need a fork to eat and NOT ONE SINGLE EMPLOYEE HAD THE SENSE TO LET ME KNOW THIS! No offer of another option that I would not need a fork for. Where was the mgr? Who was in charge? Could no one go buy forks? Who trains your teams? Obviously NO ONE. I went back to the table, grabbed my food and drove home to finish my meal. I frequent this store at least once a week but I will be taking my business elsewhere. Come on KFC - someone needs to own this. Get it together!

This is the third time I have visited this store and ordered eight original legs (these are my granddaughters favorites). I am treated rudely and told they cannot fill my order. I order this from other stores and have never had a problem. Today at approx 6:15 pm EST she said that she couldn't give me an eight pack because it was a special order but she could give a four box. I then said well then give me two four boxes. She began to frantically loudly say that their dark meat order wasn't arriving until tomorrow. I am not sure what this meant except maybe mismanagement or if she was worried about running out. I am amazed that a chicken store refuses to sell chicken. I am willing to pay. I am not looking for a deal. Just sell me what I order. Vicki Lyons. [protected].

On Sunday, May 19th, I went to the KFC at 5890 Rivers Ave, North Charleston SC 29405 at about 2:00 p.m. I usually go there for the buffet on Sundays. As usual I paid for the buffet and drink, received the plate and utensils and proceeded through the buffet line. At the end of the line was the soda machines (I do not drink tea or coffee) and signs were placed reading "Out of Order" on all product dispensers. As I do drink the beverages they offered I asked for and the clerk reluctantly refunded by purchase price.

This was very upsetting as I drove about 12 miles out of my way to go to this KFC.

Charles Fox

Good morning,

I stopped by KFC location in Huntington Park yesterday on my way home from work. I ordered 2 meals. The second meal I asked if it was possible to substitute my mashed potato with a biscuit. He said normally they don't do it but this time they would. I ordered the pop combo. He didn't ask me what I wanted to drink and to pull onto the window. I pulled up to the window & he gave me my receipt, after he gave me my stuff and didn't even give me a chance to ask for my drink because he walked away. I waved a girl down to get my drink. Once I arrived home ready to eat I noticed I didn't have the biscuit that came with my order nor the second biscuit I asked to have substitute.
You can tell he doesn't want to work. From the start he was not nice and ruined my dinner.

I ordered by phone on 19 May calling hot line via phone no. [protected]. My order included 3 packets of Barbeque sauce. After the order was delivered I found out that they didn't send the barbeque sauce although it was in the bill & I paid for it. I called the complaint department and they checked and apologised and promised that they will send the missed items immediately. But they didn't. I called again next day twice and they again promised they will send it or refund the money paid for it, but till now they didn't send it.
This is not the first time we face such careless and unrespectful attitude from KFC branches in Egypt.. We already decided we will never use KFC again. And we are sending to you this complaint being the head quarter of KFC to do the necessary to protect the name of KFC in Egypt.

Thanks
Dr. Nevine Samy
Cell phone: +[protected]

May 19, 2019, went to KFC - Hanes Mall, Winston Salem, NC between 5:30-6:30pm. I asked the young man at the register what the $5 fill up included. It was like he didn't want to be bothered. He looked at me like I had two heads, eyes not blinking. I thought what is his problem. He finally took our order, my husband gave him $20.68 and he entered the .68 after he had punched in the $20. Then he couldn't figure out how much change to give him. Then once we sat down, he hadn't give eating utensils. Then I realized I didn't get my cookie. When I went back for my cookie, he was like I gave you a cookie. I said yes you did but we had two orders. Very strange behavior. Not sure what happened to other customers, but one left out swearing and the other one went for eating utensils. This young man needs training OR he needs to be doing something other than taking orders

The eating area is filthy. Tables and chairs not washed. Floor is sticky. Had to switch chairs due to food stuck on chairs. There are five employees working. it is very slow. We also had a gift card and the cash register said it was declined. We called number on back. The card had 15.00 on it. The cash register would not take it . very disappointed our experience today

Happened at 11104 E 21st Street, Tulsa location.

Today, I ordered 2 pot pies at this tulsa location. I was given wrong order. I was given 2 famous bowels instead of 2 pot pies which I ordered. The manager told me I need to wait 20 minutes for the exchange. I told the manager that I didn't have the time to wait and can I have a refund of my money. Manager told me no and quickly pull out the sign which was hidden behind the cash register counter stating " the manager had the right to refuse any money refund." I can understand this if I had eaten part of my order, but it was entirely their fault for giving me the wrong order. It was nice the manager tried to replace my order but I just didn't have the time to wait.

I am so angry that this manager did not refund my money which I have every right to have! So I angryly took the wrong order. The famous bowel was so awful that I just threw it in the trash. The small amount of chicken was so salty, it could not be eaten. I will never eat at another kentucky fried chicken place again for this disgusting customer service !