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service
March 13, 2019. Bad, bad, rude counter server waited on me as I picked up my take out order. After saying "Here is your order ma'am", she literally yelled "NO, NO, NO that is not your order!"...when I checked the bag on the counter to see if it was my order. She then kept repeating this tirade. She embarrassed me and my husband with her attitude and rude behavior. She finally gave me the correct bag and slapped the cup down with "this goes with it". As it turns out, a lady sitting at a table had ordered take out also, but was not at the counter at the time. The counter server needs to be taught good human relations. I wouldn't suggest this KFC to anyone.
no service
Yesterday March 13th 2019 my wife & I had been visiting a patient at the local Hospital it was early evening and on our way home which is about 50 miles we decided to eat at KFC 10103 Dixie Hwy, & Valley Station Road in Valley Station Ky. I realize it was off time about 3:30pm. the restaurant was open we waited for at least 10+ minutes to be waited on there were at least 3 employees talking and milling around and we were never recognized as being present. There were a few cars at the drive thru and maybe 6 persons eating eating inside. I finally asked if they were open for business a woman in the rear of the kitchen ask what i said so I repeated myself. She told me if we were not happy with the service to go elsewhere. So we left we're not ones to expect special treatment but we found this to be rude and with their attitude harmful to your business. Just felt you needed to know about the service they rendered. I'm 84 and wife is 80 years old we love KFC but if this is tolerated we won't be eating there again
My wife and I decided to stop at this KFC store on Dixie Hwy. in Valley Station, Ky. We were told that they only had thighs and legs. They were out of biscuits also. The gentleman in front of me was very upset over not having any breast meat. He ordered something else and when his order came out it was wrong. While I was standing in line to order two senior buffets another lady came up and was very upset about her order and demanded her money back. I like to try to give grace as much as possible but I and my wife have had enough. We stop here every Wednesday night to get a bucket of chicken to take to our potluck dinner at church. About 3 different times they did not have what we ordered and had to make it up with legs. Enough is enough and we will not be eating here anymore. We will also help spread the word of the way things are done here. This is very poor customer service. I guess we will be going more often to Chic-fil-a. I applaud them for not being open on Sunday and understand why. We do get better service and product there.
cold chips, flat coke from soda fountain.
After told we had to wait for fresh chicken fillets we received our burgers with fresh fillets, but that was just about thw only thing that was fresh... wilted lettuce and tomato, our chips were cold and Flat Cole from soda fountain... after we reported this to the managares we were told that she spoke to the quality control person Floors and that he said everything was fresh... Quite frankly I am at a loss for words... it is a hit and miss with this KFC. One good meal, two bad and so the saga continues...
the food
This store either does not clean the oil or are refrying old chicken this is not the first time ive had chicken there but will be the last it always tastes burnt and is dark and does. Nt even look like your chicken if you take it in and complain they give you stuff that looks fresh but you should not have to do that to be fed proper food you pay for it is the worst kfc ive had ever your company should send people as customers to see the [censored] they sell before someone gets sick it should be reported to the health department
service & missing items from drive thru
First, I should never have gone there because they DO have a bad reputation for Rude Service, incorrect orders & extremely long waits. But I took my chances, that I now REGRET. Also when I submitted my poor review, I couldn't believe how many people had also complained about the same problems I had. I guess this owner doesn't care what people think or say...
Read full review of KFCthe facility
Dear KFC, I am cutting and pasting what I posted on FB today. We went to your store in Cairo, Ga today March 3, 2019 around 2:00. They weren't terribly busy, but it took a while to be waited on, and a while to get our food. It was downhill from there.
The Trip Out to Eat - a short story by Joy Mudry
Today JR wanted fried chicken. Dad's favorite food? Fried chicken! I don't have to cook and clean up? Fried Chicken it is! So we drive to Cairo, where really good fried chicken is made. CLOSED. Oh well, JR spots KFC, his very favorite because of the chicken bowl. And now the story really begins. First, the card reader doesn't work. We start hunting for the cash we never carry. Suddenly the card goes through. Only took 4 tries. We get our drinks. Yuck! Only Pepsi products. Ok, I can do this. Get our food. JR had also ordered 4 drumsticks, extra crispy. He asks, "Where are my drumsticks?" "Oh sorry, We're out of extra crispy. Is regular ok?" "Sure, no problem, " he replies. The he asks the girl at the counter, "Where are the utensils?" "Oh sorry, we're out." KFC, whose specialities include mashed potatoes and gravy, cole slaw, and the famous chicken bowl has no utensils. SERIOUSLY?! I asked her how we're supposed to eat. She giggles and says, "Oh, they're delivering some." They didn't. JR gets in the car, goes a block to the McDonalds and get utensils. Plus a parfait. We ate, I can feel my hands swelling due to the amount of salt. We clean up, try to throw the trash away (the can is full), and get ready to leave. Now as most of you know, JR has short-gut syndrome so after he eats, he usually has to go to the restroom. He went in, he came out. It was filthy! He said he thought Eisenhower was the President the last time it was cleaned.
The moral of this story: Don't go to KFC in Cairo, Georgia
Sorry, hope it made you laugh. We sort of did! LOL
My son loves KFC. I have to say that I really never have, but today's experience would really turn me off of it forever. I had to wipe the table down before we could sit down. My son and husband like Pepsi, but people who know me know I don't. I don't really want anything from this, except to let you know that this restaurant has poor management, and poor employees. There really is no excuse for a dirty food facility, dirty restrooms, overflowing trash cans, and running out of basic supplies such as utensils, or whatever they needed to make extra crispy chicken. But if you want to refund what we spent, send it to my son John. He has Cystic Fibrosis and needs all the extra food he can eat.
some workers get breaks and others don't
I seen the workers up front getting brakes carry-on and laugh why the ones to do the buffet and cook chicken has to work and gets no brakes this place needs to be checked out takes a long time to get your orders need more people in the back cooking and on the buffet so they can get breaks it's a shame one person has to do all the cooking and I get no breaks order Buffet no brakes
service
Went to KFC Parow Centre today to get a Krusher, stood in the line for about 15 to 20 minutes, got to the till and the guy told me they don't have Krushers... I asked him if they can at least put a notice or something up stating they don't have Krushers before anyone stands in a long line, and the guy just said sorry... then my hubby and I decided we will go to KFC close to the airport, hubby stood in the line for about 15 minutes, got to the till and the lady told him that they don't have Krushers as well. My husband asked if they can at least put a sign up or something before customers stand in a long line and the lady responded by saying... 'But you didn't ask'... What kind of response is this?... Very bad service from KFC today!
vomited 5 times
On the 26th February 2019, my partners went and got two of the 9 pieces deal. When we returned home there were only 7 pieces in each box this is not acceptable. Two hours later after eating two pieces of the chicken I vomited 5 times. Upon looking at the remains I found one piece to have fresh blood coated on the bone and didn't look cooked very well. I would like compensation back for the missing chicken and also for the raw food being sold causing me sickness.
Please send your final response to :
Miss J Fishwick
10 Stanifield Lane
Leyland
Lancashire
PR25 4GA
Please respond within a 5 working days.
Couldn't you talk to the manager of that location about your concerns. I'm pretty sure nobody from KFC corporate monitors this site to address your complaint here.
quality of the the fried chicken, management.
First off let me say that I have always been a fan of KFC, especially when it started the grilled chicken option since I try to eat healthy with minimal cheat days. I have been to the Granbury, TX USA location three times. I have only been three times because the chicken is very poor quality. -Soggy breading/inconsistency -dried out/shriveled/shrunk skin...
Read full review of KFCkrushers
If you no longer serve krushers at kfc please let us know because everytime I order it the cashier tells me it's not available. Every kfc in durban cbd I mean all, and please fix the speed point issue it's irritating to stand in a que and the cashier tells you our machine is not working, I mean really after a long que!
Kindly please look at my complaints and fix the problem...
environmental
Good evening, I'd like to give some feedback on my recent experience at the kfc on w11th in Eugene Or. My feedback is for the employees and the way they handled a particular incident as well as quality of food. On Feb 20 2019 my family of 5 dined in for dinner during the 7pm hour. We placed our order and waited quite some time. I watched as the drive thru...
Read full review of KFCchicken breasts
Want to order 2 or 3 original chicken breasts. Without checking box, received 1 small breast and 1 small overcooked sorry looking wing with bun.
I did not order this. I
Also paid for a dr. Pepper
Which I hate! And did not receive anyways.
This happened two times.
Manager did sorta make do by once again — received 1 small breast and 1 small overcooked wing bun plus a medium pepsi which was good.
Please place on menu: 2 or 3 breasts with or without a combo at a reasonable price. Oh yeah don't overcook chicken.
Thank you.
service
Today I visit the kfc named above and customer service was really bad and even one of the employees got nasty with me. I trully believe someone from the corporate office should gove them a visit. Its awful. The cashier name on my receipt is Naisa not sure if its the same colored girl that took our order and got nasty with me or if its the managers name. Hope and wish something is done asap.
the staff refused to take the order
It is exactly when I planned to have a meal with my bother. I reached at the venue by2:15am
As the order taking on call was going on, I asked them open the door and why are the door being closed when phone call delivery was goinv on. They dealt with an unprofessional manner.
As a client I request to investigate the whole situation feedback is required on my email address.
buffet
The problem I have with this KFC is the buffet is always empty. I have been in there several times I keep saying I'm not going back, however, I always give it one more chance however today I went in about 2:30 ish the buffet was it look terrible there was nothing there old dishes that needed to be refilled the people were just terrible I asked one lady a question who had on the checkered shirt and I know she was a manager and she says oh I don't work here. So no ice tea this is the third time I've been in when there's been no ice tea that's ridiculous. So I would like to draw this to someone's attention becauseu this store just has to shut down or give it to a different manager. Thank you
unethical behavior, poor customer service, lies, rudeness
I went and ordered a number 12 which consisted of a Popcorn Nuggets Combo: Wedges & Medium Drink. I ended up getting the potato wedges, a biscuit and cole slaw but NO chicken. So I went back and told them that I didn't get what I ordered, I got NO chicken. The girl at the microphone proceeded to tell me that I was lying and that they did give me what I...
Read full review of KFCpoor quality of product
Bought a Zinger box meal from KFC Albany Road, Port Elizabetbh and shocked at the quality of the item i received for the amount i paid..This is not the 1st time but probably more like 6th time of poor quality.. So i am really starting to think i should stop supporting KFC and advise my friends and family to do the same if this continues. KFC staff in general at most branches i noticed displays very poor customer service
product price
Every time I go to kfc I want to get the $20 meal deal that is advertised on television and online. But every time I go they say it is $23.99 because they are a franchise restaurant. Aren't all kfc restaurants franchise? They say since they are a franchise, they can charge what they want and I think that is a ripoff. Curfew wilson [protected]@yahoo.com
Read full review of KFCstreet wise 2
I have been complaining i'm even tired but I want my money back..
Fix is the worst when it comes to customer service.. I ordered street wise box the r30 meal via drivethru... When I got to the last window they told me there are no wings. I asked them to get me street wise two instead... They have me the meal without a receipt... I requested a free meal as stated on the window that if I dont get a receipt... My meal is free.. The manager called the supervisor... Who started shouting without even greeting me... I have never felt so victimised as I speak I didn't get any meal or my money back.
The supervisor by the name of zulu literally walked away.. Funny thing is I wasn't even ffighting with him... He started explaining the story to other customers making me a laughing stock..
I hate kfc with my whole life.
Please pay back my hard earned money.
About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
KFC Customer Reviews Overview
One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.
Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.
KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.
Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC headquarters1900 Colonel Lane, Louisville, Iowa, 40213, United States
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