- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
customer service
Y'all suck! The rudest [censored]ing workers I have ever met!! This stupid [censored] named amber had a straight attitude with me and told me to do math on my phone. And on top of that she forgot 2 main entrees of my order I will not be going back. Who ever hired this [censored]ty work staff and not wearing gloves making food need to be fired. Kfc yall are trash!!!
Read full review of KFCthey charged excess amount
Dear sir I went kfc ones in a week and the always charged excess amount yesterday I went kfc and buy some food my bill was 356.61 INR RS. And I pay the bill through my credit card and they charged 357. INR RS. so I want to raise complaint against kfc if I am making a payment through my credit card why they charged extra amount.
Kindly take action against kfc because if they are doing it always they earn huge money from world wide
Thanks and regards
Mohd faiz ahmad
+91-[protected]
hot wings
I walked into kfc in tallulah la and specifically asked for my food to be cooked fresh reason being the wings are only being cooked for 9 minutes and they are not done all the way through. The workers refused to drop fresh wings and cook them longer. She told me it would take 14 minutes then 5 minutes later tried giving me wings that were already cooked...
Read full review of KFC and 1 commentadvertised coupon price was overcharged.
Coupon llc.B7 819 tb1 . Exp date 11-22-2019 . On 10-17-2019 . I used a coupon to buy 2 chicken chalupas for $ 4.00 as advertised . Coupon is for either buy chicken or beef for $ 4.00. I wanted to get chicken . I was told only beef chalupas are for $ 4.00 . Not chicken. First he charged me for beef chalupas for $ 4.00. Then he chrged me $ 1.85 more ...
Read full review of KFCproduct & service
Hello. I live down the street & like to get kfc about once a month but after tonight, I absolutely cannot do it anymore. Every time I go, they never have the type of chicken I want or sides I want or the soda is out. It's always something. This time the debit card machine was down so they were only accepting cash. We had to wait for everyone in front of u...
Read full review of KFCservice and condition of the store.
We went at 5:15pm after paying for the buffet and sitting down. The smell was horrendous. It smell like open sewer. We moved back to the main dining area where the smell wasnt as strong. The buffet was filthy looking as were the floors and tables. There was quite a few patrons there and I heard more than one person ask to have more plates set out, only to...
Read full review of KFCnew wings, bbq & nashville hot
The employee would not allow mixing of 24 piece boxes, the number of wings different than shown online. (20 vs 24) I requested 12 BBQ, and 12 Nashville hot, was told I would have to buy two 12 piece containers
When placing the order in the bag, the employee tipped the Nashville hot container, spilling the hot sauce out into the bag- where it went all over my leather car seat.
Also dripping on my shirt staining it.
The wings were cold, fatty and were not spicy hot, nor had any taste.
The potatoes and gravy had hardly any gravy at all.
It was certainly NOT worth $25.15.
I see why KFC is not doing well.
Mark Halstead
[protected]@gmail.com
I will never go to the Cedar Hills Blvd, Beaverton, Oregon store again
crunch burger
It was terrible! Luke warm, no sauce and dry.
Very disappointed.
I really used to enjoy chicken burgers from kfc. But now Burger King makes better chicken burgers than kfc... how does that happen? Value for money seems to be a thing of the past.
I really think that you need to put some effort into your stores and your product. You are going to lose paying customers like my self and my wife ..
product and service
My daughter and I decided to get KFC this evening around 9 p.m. Sounded very good. I entered the parking lot and there was one employee outside of the building and I could see another one inside the store and she threw her hands up like she was mad we pulled onto the parking lot. I got to the menu and we decided on a $20 bucket. She then told us she only...
Service
Manager named Alicia is very rude and unprofessional, she's is always rude and not clean I always hear her yelling at her employees swearing at them, always outside smoking, always out of food and restraunt is always dirty she's very very very rude and always has an attitude, Everytime I come in it's dirty, not even fresh food, I'm never coming here again
Read full review of KFCmanager, service, and food
Entire order was horrible, honey BBQ wings had absolutely no sauce on them, and biscuits were dry. Called to complain Veronica Lopez said bring back receipt. Came back to replace order and had to wait 20 minutes just for store manager Yazmin Cruz to come out of her office to help me. Then she tells me that out of everything on my receipt would only replace...
Read full review of KFC8 pieces of dark chicken
I got all white chicken when I called store back was told there was nothing they can do because that was how it was ordered I explained that it was ordered all dark legs and thighs. The manager said no it was all white with 2 potatoes and 2 corns. I again explained it was just to be all dark meat. She again said it was ordered wrong . What I received was 8 breast 2 potatoes and 1 corn. Very rude manager.
So it wouldn't have been the right order. I tried to explain that the person who I ordered from doesn't like white meat and what could we do about it, was told to call the person who picked up the food it was their problem
chicken wings
We ordered 24 unsauced wings last night was asked to pull around to the front door. While waiting 15-20 minutes another car pulled next to us waiting like us. The employee came out handed the other car our wings. The other car drove off then came back walking in kfc with our wings. The employee came out and we told them we refuse to take these after someone...
customer service
It was barely between 7 or 8 and this staff already had orders all wrong looks likes theres no structure between staff had really upset customers the dining area I seen that a team member put chairs across the dinning area I don't know why is that for but also I witnessed customers from drive thru with bad orders its upsetting due to the fact that there...
non response from kfc on case id number: rsxsb
I SENT IN A COMPLAINT AND THEN I received a message with a Case ID Number: RSXSB, on August 8 & was told to send them more info which I did and never hear back a single word on this complaint. My email response came from Atif, KFC Guest Services. I was very hopeful once I received back a case number but after sending them the requested information I Just wondered why I have never received a response back in two months.
Teresa Facini
service is a -1- out of 10 - don't waste your time
10-17-2019
I arrived inside the restaurant at 12:10 PM. This was my first visit and will be my last. The only lady taking the orders was also filling many of the orders, so the 10-15 people waiting in the very slowly moving line, must stand for 15-25 minutes. I watched 8 people give up and walk out. I waited in line 18 minutes to get my order taken, and then waited 15 minutes for my food. (Before I went inside for this torture, I tried the drive-thru, but there were cars around the back of the building, and out into the road, which is dangerous ... so I went inside.) The restaurant was perhaps 1/2 full. Clearly, they do not have enough people working in the restaurant! And the ones working there were operating in slow motion - no sense of urgency - and expressed no concern for the slow food delivery. Somebody needs to fire the Manager of this restaurant, and if the new Manager cannot stop these unconscionable delays, then start firing the staff.
dining room
went there at noon with other co-workers and the dining room was locked and dark...looked like the drive thru was working. Walked next door to Popeyes and got right in and got our food fairly quickly. Wanted $5 deal at KFC as Popeyes is a bit more expensive. Also, there was no note on the door saying dining room was closed or given a reason why it was.
Read full review of KFCmultiple issues
I spent $55 tonight. Both large buckets of chicken hat old dry dark chicken. They claimed to be out of biscuits. Offered cookies as replacement. Mac and cheese very mushy. KFC Bowl, chicken pieces were hard as Pebbles. Overall disgusting! First time ever having horrible food. Sandwiches flat squashed dry chicken. Claimed to be out of two different sauce...
I placed a order that was not filled
I placed a order KFC said it would take 16 minutes it took over 32 minutes and still get my order so I complained when I did KFC refused to serve me and keeped my 40 dollars I paid with when the order was almost done KFC still refused to give my chicken KFC has a right to refuse service I was told but KFC should have not taken my money and started cooking...
Read full review of KFCdid not receive tenders meal or drink
Sunday night I ordered a 20.00 fillup was told I had to wait 11 Minutes. Also odered a 5 pc tenders meal. After waiting about 30 min I received my order except after driving to my home I found this was not what I had ordered. What I got was a chicken sandwich instead of the tenders. Also I didnot receive the drink that was to come with the meal. This is not the first time I have had issues with this KFC(Parkway store in Odessa, Texas). OCTOBER 13, 2019. No resolution possible. I will learn what to expect frome this KFC.
About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
KFC Customer Reviews Overview
One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.
Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.
KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.
Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
-
KFC contacts
-
KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 4 4 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 9 9 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone numberExecutive Director
-
KFC emailsletstalk@yum.com100%Confidence score: 100%Support
-
KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
-
KFC social media
Most discussed complaints
Cold food, rude customer service 69 (opinions to this review) No Gravy. 8 (opinions to this review) 3 piece big box #8 8 (opinions to this review) Order was completely wrong and horrible customer service 7 (opinions to this review) original recipe flavor gone since 1995. why? 5 (opinions to this review)Recent comments about KFC company
Order was completely wrong and horrible customer service
Taco Bell
2470 reviews
Chick-fil-A
142 reviews
McDonald's
2864 reviews
Taco John's
153 reviews
Pizza Hut
2947 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!