Menu
CB Fast Food Chains KFC 12621 W Bell Rd, Surprise, AZ, 85378, US
KFC company logo
KFC
reviews & complaints
KFC company logo

KFC

12621 W Bell Rd, Surprise, AZ, 85378, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
10:00 am - 10:00 pm
Tue
10:00 am - 10:00 pm
Wed
10:00 am - 10:00 pm
Thu
10:00 am - 10:00 pm
Fri
10:00 am - 10:00 pm
Sat
10:00 am - 10:00 pm
Sun
10:00 am - 10:00 pm
ComplaintsBoard
T
9:18 pm EST

KFC - Order canceled by restaurant

I ordered 2 bowls and a pot pie at approx. 6:35 pm on 2/9/2023. When I arrived for quick pickup I was told my order was canceled because they were out of pot pies. I asked about my 2 bowls and was told they only had 1 bowl. Here is one of the messages I received from the virtual assistant. It still says it's completed but I was told it was canceled. This seems very fishy to me.

Your order #9085381 is completed! The restaurant address is 12621 W Bell Rd Surprise, AZ. Check your order details [here](https://www.kfc.com/orders/4015fdd4-2c5e-4f4c-9c94-75472a6aabfc)

Desired outcome: My money refunded immediately.

Read full review of KFC
Hide full review
ComplaintsBoard
T
12:23 pm EST

KFC - food and condition of location

My wife and i, and a neighbor stopped to have lunch at one of your locations, we all had a 3 pc. Chicken basket, and a fountain drink. I can only try to draw a mental picture for you but it demand, s a personal visit to this location. For example, next to the fountain machine and the wall there is a quarter of a inch build up of syrup and dust that looks years old, the tables and seats where all heavily covered with oil and didn't looked like they have been wiped down in weeks, are food quality was poor, the overall experience was terrible and i'm very disappointed. I'm 65 years old and have never been in one of your locations that was this dirty. Tom

Read full review of KFC
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.